Amendment_0002-Attachment_1-SOW_Professional_Support_Services.pdf

Attachment 1 SP3300-13-R-0015 Amendment 0002

STATEMENT OF WORK (SOW)

PROFESSIONAL SUPPORT SERVICES

SECTION C INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The primary mission of DLA Distribution is to provide supplies and services to United States military forces worldwide.

B. DLA Distribution, collocated with Defense Distribution Center Susquehanna, Pennsylvania has a requirement for a Contractor to provide program management, data collection, analytical support, transition support, business case analysis support, process mapping and standardization model services to compliment current DLA technical and operational expertise in executing its mission in areas that include but are not limited to personnel/manpower staffing, organizational development and resource studies, storage or performance optimization initiatives.

C. This contract contains brief descriptions of the type of work required and the qualifications required for each labor category. Task orders issued will contain detailed specific tasks to be performed and timeframes for completion. The Contractor shall provide all project management and supervision necessary to perform the tasks ordered. A Task Order specifies and authorizes work to be accomplished by the Contractor to satisfy task requirements.

D. The Contractor shall begin task order performance within 30 calendar days of the effective date of a Task Order award. If the Government so decides, a Task Order may specify shorter periods for the beginning of the Task Order performance. The Contractor may be required to perform task orders simultaneously. The Contractor must be capable of providing a ready workforce with the ability to obtain the appropriate personnel clearances (See C-1.5.4 Personnel Clearance), and IT eligibilities.

(See C-1.5.8 Information System Security, and C-1.5.5 DoD Common Access Card (CAC)).

SECTION C-1 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the general conditions of operation and requirements relating to the services to be performed.

1.1 SCOPE OF WORK

A. The overarching scope of this contract is to provide project management, data collection, analytical support, process mapping and standardization model services for DLA Distribution for initiatives such as, to define, organize, plan, execute, monitor and close down the project. Outputs, as a result of these support services, may be oral or written and take the form of information, advice, opinions, alternatives, analytical reports, evaluations, data, recommendations, computer applications, and services based on current or emerging commercial business practices, presentations, or charts.

B. This is a non-personal service contract to provide on-site support at the DLA Distribution Headquarters facility located in New Cumberland, Pennsylvania. The Government will not exercise any supervision or control over the Contractor’s employees performing the services required for each specific Task Order. Such contract employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. All contract personnel attending meetings, answering Government telephones, corresponding by e-mail, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of the members of the public that they are Government officials.

All Contractor employees shall wear ID badges conspicuously on his or her outer clothing above the waste at all times and shall identify themselves as Contractors while in the work place and at meetings.

1.2 GENERAL OPERATING CONDITIONS

1.2.1 PERIOD OF PERFORMANCE

A. The period of performance will be established for a one year base period with two-one year option periods.

1.2.2 PLACE OF PERFORMANCE

A. The primary place of performance for Contractor resources shall be at the DLA Distribution Headquarters facility located in New Cumberland, PA. No reimbursement will be made for Contractor resources travel to or sustainment support at this primary place of performance.

1.2.3 INTERACTIONS WITH OTHER GOVERNMENT ORGANIZATIONS

A. The Contractor’s primary interaction with the Government shall be through the Contracting Officer (KO) and the Contracting Officer’s Representative (COR). The COR will perform the following.

1. Perform all COR functions.

2. Perform quality assurance evaluations of the Contractor’s performance.

3. Provide the primary interface between the Contractor and the host installation and DLA

Headquarters.

4. Perform other inherently governmental functions or other functions not part of this support services.

1.2.4 FEDERAL HOLIDAYS

A. Federal holidays generally observed by Government personnel include the following.

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

B. . In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the COR will determine and advise the Contractor on whether services are required for that day, in conjunction with the KO and/or Contract Specialist.

1.2.5 CORE DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. The Contractor shall generally perform project management and analytical support services required between the core duty hours of 0700 and 1700, Monday through Friday, with the exception of federal holidays.

B. The Contractor shall coordinate in advance with the COR any requests to work outside the core duty hours. In emergency and critical situations, Contractor employees may be required to work over 40 hours per week as directed by the COR. Labor rates in the schedule do not vary for work over 40 hours per week. The Contractor shall accommodate the different distribution center time zones when in a travel status, providing support for briefings and meetings occasionally given outside of the normal core hours.

C. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

1.3 TRAVEL

A. Contractor personnel may be required to travel within the continental United States (CONUS) and outside the continental United States (OCONUS) in support of this contract. All travel by Contractor employees shall be authorized by the KO or COR prior to the travel being performed. When travel has been authorized, the Project Manager shall approve and forward travel requests to the COR for Government validation within a minimum of ten (10) working days prior to the travel commencement date. Travel requests shall be in writing and contain the dates, locations, and estimated travel costs.

The Contractor shall ensure that all travel is IAW the Joint Travel Regulations (JTR).

Reimbursements for transportation costs will be limited to allowable expenses for Government directed travel. The Contractor shall be responsible for any costs incurred as a result of authorized travel which were in excess of that allowed under Federal Acquisition Regulation (FAR) Part 31.205- 46 Travel Costs and the appropriate regulations therein.

1.4 RESOURCE REQUIREMENTS

1.4.1 KEY PERSONNEL

A. Program Manager. The corporate Program Manager consults with the Contracting Officer’s Representative (COR), the Contracting Officer (KO) and other government personnel to minimize costs and maximize efficiency in achieving ordered requirements. The Program Manager acts as a liaison between the COR, the KO and corporate management. The Program Manager coordinates activities and seeks resolution of contractual and technical problems while working with the KO, COR and other government personnel.

B. Project Manager (PM). The Contractor shall designate an on-site Project Manager (PM) who has full authority to act for the Contractor on all matters relating to contract performance. The PM shall provide overall coordination in direct support of matters pertaining to specific support services performed under this contract and as the principal point of contact for technical issues. The PM shall participate in formal activities, project management reviews, and informal meetings. The PM shall provide support through the management and prioritization of day-to-day Contractor activities, and the preparation of documents to include, but not limited to, briefings, point papers, trip reports, and meeting minutes related to the status of the performance under this contract. The PM shall be able to provide overall supervision for Contractor employees, to include, but not limited to; planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided; effective supervision to prevent inefficient or wasteful methods in the performance of the labor hour services ordered; ensure cost saving factors and quality controls are used to ensure work is performed as scheduled, and at a fair and reasonable cost. The PM shall have a minimum of eight (8) years of experience and a bachelor’s degree or equivalent related experience in the areas of program, logistics and/or distribution management, financial, or business management. The PM shall demonstrate the ability for carrying out established planning, budgeting, and program execution functions for designated projects to ensure program deliverables meet the performance requirements and objectives. The PM shall be responsible for strategies to attain budget, schedule and performance goals.

Professional certification in project management is desired. The PM shall possess and demonstrate the following knowledge and skills:

1. Expertise and experience in world-class distribution practices.

2. Excellent Program or Project Management Skills, including Team Leadership.

3. Excellent Communication and Facilitation Skills.

4. Expertise in project development from inception to deployment.

5. Demonstrated capability in managing multi-task contracts of various types and complexity.

1.4.2 NON-KEY PERSONNEL

A. The Government has determined that the following labor categories are required to perform the requirements of the contract. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, educational, or other background requirements set forth below.

1. Business Systems Analyst II. The Analyst shall have a minimum of 5 years of general experience or three years and a bachelor’s degree in an area such as computer science, engineering, logistics, finance, or materiel management. The Analyst shall demonstrate the ability for performing studies, analyses, and evaluations related to business organizations and processes, such as requirements analysis, feasibility studies, performance assessments, functional modeling, development of procedures, development of functional architectures, and other related managerial and technical areas business process improvement initiatives, cost/benefit analyses, and/or business case analysis (BCA).

2. Supply Systems Analyst - Analyzes transactions/data to determine problem area; determine the feasibility of consolidating, eliminating, or expanding interrelated supply systems functions;

provides the impact of new/proposed changes to the system/regulations; coordinates with functional users to resolve operational and procedural problems; researches functional problem area. Requires a knowledge of a broad range of supply program relationships in order to conduct studies, reviews and investigations. Thorough knowledge of policies and procedures required to manage and control material through the receipt, storage, warehousing, issue, packing, and/or transportation functions. Maintains the Contractor’s Distribution Standard System (DSS) Load and Maintain Tables in TE 5.3. Uses DSS and other Government-furnished data systems.

Bachelor’s degree required or three (3) years’ experience using DSS or equivalent Warehouse Management System (WMS) within the past five (5) years.

3. Functional Analyst Jr – shall have a bachelor’s degree and/or 2 years equivalent experience. In conjunction with the provision of professional support services, conducts analysis to determine and support functional and cross-functional requirements. Performs analysis of specialized and/or technical data, producing solutions and documentation. Duties may include analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design. Provides management support, supervision, research and technical support to projects and programs. Develops and monitors project tasks and schedules. Manages work of task or project teams.

4. Functional Analyst Mid – shall have a bachelor’s degree and/or 4 years equivalent experience. In conjunction with the provision of professional support services, conducts analysis to determine and support functional and cross-functional requirements. Performs analysis of specialized and/or technical data, producing solutions and documentation. Duties may include analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design. Provides management support, supervision, research and technical support to projects and programs. Develops and monitors project tasks and

5. Functional Analyst Senior – shall have a bachelor’s degree and/or 6 years’ experience within one or more professional disciplines. Relevant experience includes, but is not limited to, extensive knowledge of analytical techniques, experience in gathering and analyzing data to solve complex problems and/or produce finished reports; e.g., requirements definition, operations research, modeling, threat analysis, training and training development, logistics, procurement, budget and finance and/or risk assessment. Requires the ability to plan and carry out complex projects to completion and an extensive knowledge of subject matter concepts, practices and procedures. In conjunction with the provision of professional security services, duties may include analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design. Provides high-level management support, supervision, research and technical support to projects and programs. Develops and monitors project tasks and

6. Technical Writer/Editor – shall have a bachelor’s degree and minimum of 3 years’ experience in technical writing including writing and editing material for reports, manuals, briefs, specifications, instruction books, users’ manuals, operating manuals. Experience in organizing material and completing writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology is required. Additional experience is required in modifying and augmenting existing documentation and in recommending revisions or changes in scope, format, content, and methods of reproduction or binding is desirable. The technical writer/editor writes, develops, and edits technical documentation; plans, organizes, writes and edits technical documentation and procedure manuals; and acquires and organizes basic source material, including applicable specifications and accompanying diagrams and drawings.

7. Industrial Engineer – shall have a bachelor’s Degree and six years’ experience. Analyzes production processes to reduce waste and improve performance. Reviews production schedules, engineering specifications, process flows, and other information to understand manufacturing and service methods and activities. Develops management control systems to make financial planning and cost analysis more efficient. Identifies quality control procedures to resolve production problems or minimize costs. Works with management to develop standards for design and production.

8. Logistics Management Specialist/ Logistics Specialist Lead – shall have a Bachelor’s Degree with 8 years of management experience. Collaborates daily with the customer(s) on specific needs and requirements to include overseeing task execution. Develops and/or reviews program reports, papers, drawings, specification, procedures, etc. Performs expert-level review, analysis and validation of management and service level and prepares technical reports and briefs. .

1.4.3 PERSONNEL RECRUITMENT AND QUALIFICATIONS

A. The Contractor shall implement a continuing recruiting program such that the Contractor can respond to urgent and phased surge and mobilization requirements. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, educational, or other background requirements set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO questions the qualifications or competence of any person performing under the contract, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

B. Personnel assigned to or utilized by the Contractor in the performance of this contract shall meet the experience, educational, and other background requirements set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner.

C. The Contractor shall not employ any person who is not a citizen of the United States and who does not have the requisite security check as set forth in paragraph 1.5.4 Personnel Clearance.

D. All Contractor personnel shall demonstrate the following knowledge and skills:

1. The ability to read, write, speak, and effectively communicate using the English language in oral and written communications.

2. The ability to work independently; work well with others in a team environment

3. Possess the experience and proficiency necessary to work with MS Office 2010 Suite necessary to perform the requirements set forth in this SOW.

4. Detailed working knowledge in the areas of project and change management.

5. Possess knowledge and experience in current distribution systems management and procedures used in DoD or private industry.

1.5 SECURITY

A. The Contractor or any representative of the Contractor entering Department of Defense (DoD) locations to perform contract requirements shall abide by all security regulations and may be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD locations pursuant to installation regulations.

B. Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the KO or COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security. IAW USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 67, Military and Navy, Section 1382, the Installation Commander has the authority to bar individuals from the host installation.

C. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander.

D. The Contractor and its personnel shall comply with the following security-related regulatory guidance:

• DLAR 4145.11, Safeguarding of DLA Sensitive Inventory Items, Controlled Substances, and Pilferable Items of Supply

• DLAI 6304, Information Security Program

• DLA Information Security Handbook

• DLAI 6305, Operations Security (OPSEC)

• DLA 4306, Physical Security Guidebook

• DoD 5200.1-R, Information Security Program

• DoD 5200.2-R, Personnel Security Program

• DoD 5200.8-R, Physical Security Program

• DoD 5205.02-M, DoD Operational Security (OPSEC) Program Manual

• DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

• DoD 5220.22-R, Industrial Security Regulation

• DoD 2000.12, DoD Antiterrorism Program

• DoD 2000.16, DoD Antiterrorism Standards

• DoD O-2000.12-H, DoD Antiterrorism Handbook

• DoD 5220.22-S, COMSEC Supplemental to Industrial Security Manual for Safeguarding

• Classified Information

• DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program

E. The Contractor shall report any security violations to the KO or COR within one (1) hour of discovery. A security violation is any knowing, willful, or negligent action that could reasonably be expected to result in an unauthorized disclosure of classified information; to include a loss or gain of classified material.

1.5.1 PHYSICAL SECURITY

A. Compliant with DoD and DLA regulatory guidance, the Contractor shall ensure the physical security of all Government property to assure that any accountable inventory or information in this contract is secured and protected against theft, sabotage or other acts constituting illegal destruction. The Government will not be responsible in any way for damage to the Contractor’s supplies, materials, equipment, and property or to Contractor employees’ personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster.

1.5.2 REPORTING OF CRIMINAL VIOLATIONS

A. The Contractor shall report to the KO or COR any suspected, alleged, or actual criminal incidents IAW DLAI 5105, Reporting of Criminal Incidents.

1.5.3 AUTHORIZED VISITOR CONTROL

A. Authorized visitors on official business related to the contract shall obtain approval from the KO or COR for entrance to the host installation. The Contractor shall submit a DLA Form 1818, “Visitor Request Form” or equivalent form to the KO or COR at least one (1) week in advance for all planned off-base visitors and at least 24 hours in advance for all unscheduled visitors.

B. The Contractor shall not allow visits from foreign nationals to the host installation without written approval from the KO or COR. A foreign national is defined as a person who is not a citizen or national of the United States. If approval is obtained, the Contractor shall follow the instructions for coordinating the visit IAW DLAI 4303, Foreign Visits and Disclosure Program.

1.5.4 PERSONNEL CLEARANCE

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 August 2004 has established criteria for Contractors who require a Common Access Card (CAC) for either physical access to an installation or access to government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and are eligible for a public trust or sensitive position. Upon favorable review and initiation of the PSI, Contractor personnel may be granted temporary access pending final adjudication of the PSI. The Contractor shall request personnel clearances IAW DLAD Clause 52.204-9000, Contractor Personnel Security. A National Agency Check with Written Inquiry (NACI) is the investigation completed on a Contractor employee when the person begins employment under a federal government contract. It is not a security clearance. The NACI addresses the past five year of a Contractor employee’s life.

1.5.5 DoD COMMON ACCESS CARD (CAC)/IDENTIFICATION BADGE (ID BADGE)

A. Every Contractor employee shall obtain and possess a DoD Common Access Card (CAC) and an Access ID Badge, as required. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary Automated Information Systems (AIS) access pending final adjudication of the PSI, the Contractor shall submit to the KO or COR a request for the DoD CAC (see paragraph 1.5.4, Personnel Clearance) and ID Badge.

B. The Contractor shall safeguard CAC and ID Badges furnished to them. Contractor employees shall not share CAC and ID Badges. Each Contractor employee shall wear the ID Badge conspicuously on his or her outer clothing above the waist at all times while working on the installation. Personnel may be challenged and removed from the work area or denied access to the host installation if the ID Badge is not worn. The Contractor shall not display or use any badge as a means of personal identification outside the installation.

C. In the event that a Contractor employee damages or loses his or her CAC and ID Badge, the Contractor shall report the lost or damaged CAC and ID Badge within two (2) working hours of damage or loss to the KO or COR who will arrange for a replacement CAC or ID Badge. The Contractor shall return all government-furnished CAC or ID Badges to the Government either within 12 hours of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Contractor personnel failing to return their Government CAC or ID Badge are subject to criminal charges under United States Code (USC) Title 18, Chapter 1, Section 499 and 701.

1.5.6 VEHICLE REGISTRATION

A. The Contractor shall ensure that Contractor employee vehicles to be driven on the host installation, to include motorcycles are in conformance with local regulations as long as employed by the Contractor.

The Government will not permit access to the host installation without proper vehicle identification and registration. Contractor employees shall maintain current registration and proof of insurance on all privately-owned vehicles (POVs) brought on the host installation.

1.5.7 PARKING AND TRAFFIC CONTROL

A. The Contractor and its employees shall abide by host installation parking regulations. All vehicles shall be parked in designated parking areas only. The Contractor and its employees shall conform to Federal, State and host driving regulations.

1.5.8 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems. All positions involving computer activities require a minimum IT III category eligibility.

The Contractor shall submit a Contractor Investigative Request (CIR) and a DD Form 2875 for temporary IT III eligibility, with final IT III eligibility contingent upon receiving a favorably adjudicated NACI (see paragraph C-1.5.4, Personnel Clearance).

B. All Contractor personnel provided with access to government-furnished computers and systems shall observe local AIS security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within twelve (12) hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

1.5.9 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two hours to the KO or COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests’ may be adverse to the United States.

B. Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the KO or COR for action.

1.5.10 SAFEGUARD INFORMATION

A. The Contractor shall not allow access or disclosure of classified information or information regarding the operations of DLA to any government agency, non-government agency, or individual unless specifically authorized by the KO or COR. The Contractor shall provide documents and files requested by such parties to the KO or COR within one (1) hour of receipt of the authorized request.

All files are the property of the Government and the Contractor shall turn all files over to the KO or COR at the completion or termination of this contract.

B. The Contractor may be required to access data and information that is proprietary to a government agency or contractor or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to government personnel who are authorized to receive the information or upon written approval of the KO or COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

C. Disclosure of information regarding operations and services of DLA to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of DLA’s security or interrupt the continuity of DLA’s operation.

1.5.11 POTENTIAL OPERATIONAL CONSTRAINTS

A. Force Protection Conditions (FPCONs) may affect access to the host installations. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach. The Contractor shall ensure that project management support services are sustained during heightened security measures.

1.6 REMOVAL OF CONTRACTOR PERSONNEL

A. The Government retains the right to request the removal of Contractor personnel whose performance and/or actions, while assigned to this contract, negatively impact the mission of DLA operations. The Contractor will be immediately removed from the work environment, pending a final decision. The KO will clearly document the reason for removal. When and if such removal occurs, the Contractor shall within three working days assign qualified personnel to fill any vacancy(ies) thus created.

1.7 ENVIRONMENTAL, SAFETY, AND OCCUPATIONAL HEALTH (ESOH)

A. The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail Contractor personnel responsibilities for: protection of Government property and safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices. The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the KO or COR.

B. The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

C. The Contractor shall notify the KO or COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

D. The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e. safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses) when required during the performance of this contract in accordance with OSHA standards.

E. The Contractor shall comply with all Federal, State, DLA, and local environmental, safety, and health laws and regulations.

1.8 DOCUMENTATION AND RECORDS

A. All documentation, records, and schedules produced by the Contractor in performance of this contract are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information Act and Privacy Act.

1.9 PREPAREDNESS EXERCISES

A. The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures IAW DoDI 3001.02, Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice a year when directed by the KO or COR.

During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the KO or COR within established timelines, and continue to report periodic status until further direction by the KO or COR. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the KO or COR.

1.10 QUALITY CONTROL PLAN (QCP)

A. DLA is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through a Prevention Based Quality System dedicated to ensuring the best possible products and services to the end user of DLA services. The Contractor shall provide a QCP compliant with FAR

52.246-4(b), “Inspection of Services-Fixed Price”. The Contractor’s quality system shall demonstrate its prevention-based outlook by meeting the objectives throughout all areas of performance (e.g., all functional areas, all acceptable performance level [APL] and non-APL requirements).

B. The Contractor shall develop a detailed QCP which specifically addresses methods for meeting performance standards, customer requirements, and complying with applicable regulations. The purpose of the plan is to provide the quality control and customer satisfaction methodology, processes, techniques, and tools that will result in meeting or exceeding the performance requirements for quality and timeliness. The Contractor shall delineate in the QCP a quality control program that is prevention based and an approach to customer satisfaction that is proactive.

C. The Contractor shall develop the QCP to: (1) encourage Contractor innovation and flexibility to achieve the benefits of continuous improvement; (2) build and maintain cooperative relationships between the Contractor and KO or COR , and DLA; and (3) specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. Within 24 hours of completion of QC inspections, the Contractor shall provide to the KO or COR all reports as a result of the Contractor’s quality control efforts as well as any summary information used to track quality control and customer satisfaction, including any charts, or graphs indicating trends.

D. The QCP of the successful offeror will be incorporated into and become part of this contract after appropriate revisions are incorporated as required by the KO or COR. Changes made after KO or COR acceptance shall be submitted in writing to the KO or COR for review and acceptance. The Contractor shall submit a final site specific QCP to the KO NLT15 calendar days prior to the end of phase-in. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

E. DLA will implement a Quality Assurance Surveillance Plan (QASP) to ensure acceptable performance is achieved. The KO or COR will tailor the QASP based on the Contractor’s QCP. The QASP documents QCP effectiveness and provides a systematic method to evaluate the services the Contractor is required to furnish. Failure to perform a missed or incomplete documentation submission that negatively impacts DLA Operations, for example, may result in remedial actions by the Government. Failure to perform that results in circumstances that cannot be quantified as a dollar value may result in the issuance of a Contract Deficiency Report (CDR) that defines the specific failure to perform, requests the Contractor investigate and document the circumstances, and directs the Contractor to institute a course of action that will preclude a reoccurrence. Specific failure to perform or an act of willful negligence that can be quantified in terms of dollars may result in an adjustment to the Contractor monthly invoice. In all cases, documentation relevant to the failure to perform will be retained by the Government and may be considered during past performance evaluations and assessments.

SECTION C-2 DEFINITIONS

2.1 DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at http://www.dtic.mil/doctrine/dod_dictionary.

SECTION C-3 GOVERNMENT- FURNISHED PROPERTY (GFP), DATA SYSTEMS,

AND SUPPORT SERVICES

http://www.dtic.mil/doctrine/dod_dictionary.

This section contains information concerning the property, data systems, training and support services that the Government will provide at no additional cost to the Contractor. The Contractor shall use property or services supplied by the Government only for performance of work under this contract or as authorized by the KO or COR.

3.1 GOVERNMENT-FURNISHED PROPERTY

A. The Government will provide normal operating supplies and equipment for use in performing services under this contract.

B. Government-Furnished IT equipment includes network equipment, desktop hardware, software, printers, and computer workstations. The Government will perform all systems administration functions to include loading, configuring, and maintaining operating system software, system readiness, user access, file back-up analysis, troubleshooting, and performing system and database recoveries.

3.1.1 OFFICE EQUIPMENT AND IT ASSETS

A. The Government will provide Contractor personnel on-site office space with furniture, to include desk, chair, telephone, filing cabinets, and access to copier and facsimile machine. The Government will furnish network equipment, desktop hardware, software, and printers required to perform the requirements in the SOW. The Government will also provide general office supplies. The office space will be located at DLA Distribution Headquarters, New Cumberland, Pennsylvania. The Contractor shall only use Government furnished office equipment, IT assets and general office supplies for performance of work under this contract. The Government will be responsible for the upgrade and maintenance of Government-Furnished IT assets.

3.2 GOVERNMENT–FURNISHED DATA SYSTEMS

A. The Government will provide access to resources and information to include Government data systems required for performance of work under this contract. The Government will furnish training for Contractor personnel on the Government data systems at no additional cost to the Contractor.

B. Contractor access to Government-Furnished IT data systems shall be granted on a “need-to-know” basis, IAW DLAI 6401 IA Management Controls and IA Technical Controls, to Contractor personnel who will perform data input and retrieval functions and for “clearance special access,” if applicable IAW DoD 5200.2-R. At contract award, the Contractor shall request IT access for employees requiring access and passwords to the Government-Furnished Data Systems. (See paragraph C-1.5.8, Information System Security).

3.3 GOVERNMENT-FURNISHED SUPPORT SERVICES

A. At no cost to the Contractor, the Government will furnish the services listed in this section to be used exclusively to perform the requirements of this contract.

3.3.1 CUSTODIAL

A. Custodial services for office administrative areas will consist of emptying trash, vacuuming, and dusting for office areas and cleaning restrooms. The Government will provide restroom supplies.

3.3.2 MEDICAL

A. Emergency medical services will consist of assistance for illness or injury that occurs to any Contractor personnel on the job. The Contractor may call the on-site emergency number for emergency medical services.

3.3.3 POLICE AND FIRE PROTECTION

A. The Government will furnish police and fire protection. The Contractor shall comply with DoDI 6055.6, DoD Fire and Emergency Services Program. The Contractor shall participate in host installation police and fire programs, drills, and instructions. Contractor personnel shall follow the current fire evacuation diagram that is posted in the work area. In the event of a fire, the Contractor shall ensure all employees have been alerted and the building evacuated. The Contractor shall designate a primary and alternate employee to assist any hearing and/or physically impaired during emergency evacuations.

3.3.4 TELEPHONE

3.3.5 The Government will furnish land-line telephone services. The Government will be responsible for telephone equipment and land-line maintenance. Contractor personnel shall not in any way tamper with the land-line telephone distribution system. The Contractor shall notify the KO or COR when telephone maintenance is required. The Contractor shall use long distance phone service only for the purpose of performing the contract requirements. FORMS

A. Forms services will consist of providing a copy of any form (not produced through an automated system) that is currently used to perform work under these contract requirements. Additionally, the Contractor shall be furnished access through the local area network (LAN) and current forms software to those forms that have been automated.

SECTION C-4 CONTRACTOR-FURNISHED EQUIPMENT, MATERIAL,

SUPPORT SERVICES, AND TRAINING

This section contains information concerning the Contractor’s responsibility to provide all equipment, material, support services, and training (except those designated as Government-furnished in Section 3) necessary to perform the requirements of this contract.

4.1 CONTRACTOR REQUIREMENTS FOR GFE4.1.1 PROPERTY ACCOUNTABILITY

A. The Contractor shall maintain the custody and care of all government furnished property. At all times during the performance of the contract requirements, title to all government-furnished property shall remain vested with the Government. In exercising care and custody, the Contractor shall safeguard and accomplish quantitative and physical control over all Government-Furnished property.

4.2 CONTRACTOR-FURNISHED EQUIPMENT AND SUPPLIES

A. Title to contractor-furnished equipment shall remain with the contractor. Contractor furnished equipment shall meet the same safety requirements as those established for government equipment.

B. The Contractor shall furnish supplies not provided by the Government.

4.3 CONTRACTOR-FURNISHED TRAINING

A. The Contractor shall provide the training identified in the table below and any other training that is not identified as Government-Furnished but which may be required for Contractor personnel to comply with the contract requirements. The Contractor shall be responsible for all costs associated with this training. The Contractor shall maintain copies of training records for the duration of the contract, designation letters and certificates on site and make them available for the KO or COR to review upon request. The training records shall include, at a minimum, the name of the employee, the name of the course, the source of the training, a description of the training provided and the date the employee successfully completed the training.

COURSE COMPLETION DATE REFRESHER TRAINING

Combating Trafficking in Persons (CTIP) Prior to the end of phase-in Annual

Information Assurance (IA) Within 30 days after the employee is granted access to the DLA network

Annual

Security Training Prior to the end of phase-in Annual

1. COMBATING TRAFFICKING IN PERSONS (CTIP). DoD requires Contractor employees to complete CTIP Computer Based Training (CBT) within 30 days of employment and thereafter on an annual basis. Training time for the completion of this course is approximately 20 minutes.

This training is available online at http://www.dodig.mil/Inspections/IPO/combatinghuman.htm.

2. INFORMATION ASSURANCE (IA). This training is required for all employees with access to DoD computer systems. This training is available via a web-based, self-taught course. This 40-minute course is part of the vital effort to ensure the confidentiality, integrity, availability, and non-repudiation of DLA information and data. An employee failure to complete this training will result in loss of his/her access to DLA computer systems. The KO or COR will provide the website address or required source for this training during phase-in and/or on an annual basis.

3. SECURITY TRAINING. The Government will provide the materials necessary for employee training in the following areas:

• Counterintelligence. IAW DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program (Training time is 30 minutes or less).

• Operational Security (OPSEC). IAW DoDD 5205.2, DoD Operations Security Program (Training time is 60 minutes or less)

• Antiterrorism Training. IAW DoDD 2000.12, DoD Antiterrorism/Force Protection (AT/FP) Program as directed by the KO or COR (Training time is 60 minutes).

SECTION C-5 SPECIFIC TASKS

This section provides a general outline of the scope of the work and the representative types of tasks that the Contractor may be required to perform under this contract.

5.1 PROFESSIONAL SERVICES SUPPORT AND PERFORMANCE REQUIREMENTS

This Section includes but is not limited to general task requirements that may be included in totality or in part for specific task orders issued.

http://www.dodig.mil/Inspections/IPO/combatinghuman.htm

5.1.1 PROGRAM MANAGEMENT SUPPORT

A. The Contractor shall provide support, advice, and guidance to DLA Distribution on all assigned projects for plans, processes, deliverables, POAMs and other related documentation as well as analytical and editorial/writer services and draft deliverables. This type of support involves but is not limited to scheduling and participating in Working Group meetings to discuss assigned project related events and also recording and disseminating meeting minutes and providing updates through various means to include formal briefs, charts, spreadsheets and other management tools and products. The Contractor shall also develop and maintain all project documentation identified in task order deliverables.

B. Tasks to be performed include but are not limited to:

1.