SOW - Wiley 8.22.25.pdf

United States Online Access to Wiley Content Patent and Trademark Office Statement of Work

Form # USPTO-OP-020 (08/2020) Page 1 of 5

1. Requirement Title:

Online Access to Wiley Content

2. Background

The mission of the United States Patent and Trademark Office (USPTO) is to foster innovation, competitiveness and job growth in the United States by conducting high quality and timely patent and trademark examination and review proceedings in order to produce reliable and predictable intellectual property rights; guiding intellectual property policy, and improving intellectual property rights protection; and delivering intellectual property information and education worldwide.

The mission of the Scientific and Technical Information Center (STIC) is to enhance patent quality and examiner effectiveness through search, information services, and training. STIC provides prior art and bibliographic searches, document and foreign patents retrieval, translations, prior art resources including e-books, e-journals, commercial and subscription databases, and training on the use of online resources and search effectiveness.

3. Purpose

The purpose of this requirement is to acquire online access to John Wiley & Sons, Inc.’s (Wiley) scientific, technical, medical, scholarly journals, books, and other digital content. This acquisition of Wiley content is essential to fulfill STIC’s mission of providing required non-patent literature resources necessary for the work of patent examiners.

4. Scope

4.1 Task 1: Wiley Content

The Contractor shall act as the serials agent responsible for executing and managing orders for new and renewal subscriptions for selected non-patent literature (NPL). The Contractor shall also serve as the fiscal agent with Wiley, including making timely prepayments, processing refunds, claims, supplemental and bill-later charges.

The Contractor shall provide unlimited access via internet protocol (IP) authentication and Security Assertion Markup Language (SAML) Single Sign On (SSO) to the following Wiley content:

4.1.1 Journals – The Contractor shall provide subscriptions to all Patent Cooperation Treaty (PCT) titles and at least 80% of the journal content listed under the “Journals” tab in Attachment 1, “Title List.”

4.1.2 Online Reference Works (ORW) – The Contractor shall provide subscriptions as listed under the “ORW Subscription” and “ORW Updates” tabs in Attachment 1.

Form # USPTO-OP-020 (08/2020) Page 2 of 5

4.1.3 Cochrane Library – The Contractor shall provide subscriptions to Cochrane Library as listed under the “Cochrane” tab in Attachment 1.

4.1.4 Current Protocols – The Contractor shall provide subscriptions to Current Protocols as listed under the “Current Protocols” tab in Attachment 1.

4.1.5 Journal Backfiles – The Contractor shall facilitate the perpetual purchase of access rights to eJournal backfiles when required. The backfiles shall include archival content from the journal’s inception through the subscription start date. (Backfiles will be procured on an as-needed basis and will not be priced in the base award. When needed, a quote will be requested from the Contractor and a price agreed upon/incorporated into the contract via modification at that time.)

4.1.6 Standards Compliance – The Contractor shall ensure all services and content comply with industry accepted standards and practices including Knowledge Base and Related Tools (KBART), Counting Online Usage of Networked Electronic Resources (COUNTER), Standards Usage Statistics Harvesting Initiative (SUSHI), MARC21 (MAchine-Readable Cataloging), and OpenURL to support maximum interoperability and automation.

4.1.7 Metadata Provision – The Contractor shall provide MARC records and KBART files for all subscription content.

4.1.8 System Integration – The Contractor shall collaborate with STIC to integrate services and content into current (e.g. Ex Libris) and future library management systems.

4.1.9 Order Title List – The Contractor shall provide a comprehensive up-to-date title list to the Contracting Officer’s Representative (COR), Alternate COR, Contracting Officer (CO), and USPTO Point of Contact (POC) per USPTO’s request and/or when changes occur (e.g. titles, pricing, format, etc.) during the contract performance. The list must accurately match the most recent contract modification and include explanations for any resources that changed or can no longer be provided. The Contractor shall notify the USPTO of any associated annual platform hosting fees for new serials titles prior to subscription. The order title list shall be submitted in Microsoft Excel.

4.1.10 Annual Renewal Title List – Unless otherwise agreed to in writing between the Contractor and CO, the Contractor shall provide a comprehensive title and pricing list to the COR, ACOR, CO, and USPTO POC at least 120 calendar days prior to the expiration of any option period. The list shall accurately match the most recent order modification and include reasons noted for any resources that change or can no longer be provided. The annual renewal title list shall be provided in Microsoft Excel.

4.1.11 The Contractor shall renew the subscriptions within five (5) business days after the receipt of the contract, contract option exercise, or the receipt of either the order title list or annual renewal title list.

Form # USPTO-OP-020 (08/2020) Page 3 of 5

4.1.12 Access – The Contractor shall ensure users can search, retrieve, view records on their desktop, download, and print documents. All online content shall support unlimited downloads, printing, and emailing of retrieved documents at no additional charge including all available PDF formats subject to copyright and licensing restrictions.

Downloading and emailing shall, at a minimum include formatted word processing, PDF, and ASCII text. All online content must allow for printing selected documents from a printer connected (either directly or as a shared network device) to the user’s device.

4.1.13 The Contractor shall ensure a minimum monthly uptime of 95%, excluding periods of scheduled maintenance. Availability is defined as the time during which the Contractor’s platform/site is fully functioning, allowing normal business operations to be conducted without data loss, minimal downtime, or performance degradation.

4.2 Task 2 – Usage Statistics

The Contractor shall provide COUNTER Release 5.1 Code of Practice compliant usage statistics on a monthly basis. Reports shall be made available for download via SUSHI. All report data shall be ingestible in the Ex Libris library management system.

4.3 Task 3 – Training and Technical Support

4.3.1 User Training – The Contractor shall provide training via Microsoft Teams or video as needed and scheduled in advance by the Program Office POC.

4.3.2 Knowledge Base Updates – The Contractor shall submit monthly updates to knowledge base vendors (e.g. Ex Libris and OCLC Worldshare) to accurately reflect current content.

4.3.3 Technical Support – The Contractor shall provide online and telephone technical support from 8am – 5pm Eastern Time, Monday – Friday, excluding Federal holidays. The Contractor shall acknowledge all customer service requests within four (4) business hours of receipt via email to the COR and Program Office POC.

5. Administrative Requirements

5.1 The Contractor shall appoint an account representative to the USPTO within two (2) business days after award via email to the COR and POC. The account representative is expected to address questions or concerns on orders, pending and upcoming renewals and renewal lists, electronic access and access troubleshooting, claims, and delivery issues. The account representative shall respond to all inquiries within one (1) business day. The account representative shall participate in meetings to resolve any outstanding issues.

5.2 The Contractor shall notify the CO and COR immediately of any issues that may impact task performance, deliverable(s), or delivery schedule. Notifications shall be delivered via email at the known time of occurrence and followed-up by a written report detailing the issue(s) during

Form # USPTO-OP-020 (08/2020) Page 4 of 5 normal work hours or at the beginning of the next USPTO workday. For each problem encountered, the written report should be submitted via email to the CO and a copy to the COR within 24 hours after the identification of the problem.

5.3 The Contractor shall provide administrative and customer support services for each subscription for up to three (3) months after its expiration or for the life of the subscription (e.g., the publication of the last issue covered by that subscription period).

5.4 The Contractor shall provide written notice of any scheduled outages to the CO, COR, and USPTO POC at least 10 business days in advance. Outage notifications shall ALSO be sent via email to the CO, COR, and STICLibraryServices@uspto.gov. Outage updates shall be provided by the Contractor in writing within four (4) hours of the initial disruption and every 24 hours until access is fully restored. Furthermore, under NO circumstance shall outages be scheduled during USPTO quiet hours as defined on Attachment 2, “ FY26 Patent Quiet Time Calendar” for the Base Year. Quiet hour calendars for subsequent option years will be provided with the exercise of each option.

6. Deliverables

SOW

Section

Deliverable Due Date Delivery Method

4.1 (4.1.1 - 4.1.4)

Unlimited access to Wiley Content

Within five (5) business days of award

Electronic Access

4.1.5 Back Files As Required Electronic Access

4.1.7 MARC records and

KBART files Upon request COR and USPTO

POC

4.1.9 Order Title List – A

complete title list comprehensive of all contract titles/pricing

As requested and/or changes to the list

Via email to COR, CO, and USPTO POC

4.1.10 Annual Renewal Title List –

A complete title list comprehensive of all contract titles/pricing

120 calendar days prior to the exercise of any option period

Via email to COR, CO, and USPTO POC

4.2 Usage Statistics Monthly, NLT the 15th

of the month for the previous month

Download via SUSHI

4.3 Training and Technical

Support

Ongoing Via Microsoft Teams/Video/

Online/Telephone

5.1 Account Representative Within two (2) business

days after award Via email to the COR and USPTO POC

5.2 Problem Notification At known time of

occurrence Via email to the COR and CO

Form # USPTO-OP-020 (08/2020) Page 5 of 5

SOW

Section

Deliverable Due Date Delivery Method

Within 24 hours after problem identification

Written report via email to the COR and

CO

5.4 Outage

Notification (Scheduled)

10 business days prior Electronic to Government Designee

5.4 Outage Notification

(Unscheduled)

Per Occurrence Electronic to Government Designee

7. Place of Performance

All online content shall be available for use by USPTO employees and contractors located through the United States and Puerto Rico. The physical place of performance is provided for mailing reference.

US Patent and Trademark Office Scientific and Technical Information Center Library 600 Dulany Street

MDE 00A89

Alexandria, VA 22314

8. Special Requirements

8.1 End User License Agreements

The Contractor shall coordinate the issuance of the end user license agreement with the publisher, and to ensure that changes that have been previously ratified and signed are continued through the issuance of any new license agreements.

The Contractor shall be responsible for ensuring that the terms and conditions of any End Use License Agreements (EULAs) are not inconsistent with the terms and conditions of this contract.

In the event of any conflict or inconsistency between this contract and any EULAs, the terms and conditions of this contract shall take precedence.

9. Attachment

Attachment 1 – Title List Attachment 2 – Patent Quiet Time Calendar