SOW VOIP.docx

STATEMENT OF WORK (SOW)

1.0 TITLE

VoIP Services for the Manlius Field Office

2.0 BACKGROUND

The Manlius Field Office currently has a Voice-Over Internet Protocol (VOIP) telephone services from AOC.

2.1 OBJECTIVE

Purpose of the contract is to continue VoIP Telephone Services and equipment to support the Indian Health Service, Manlius Field Office, suite 201, 122 E. Seneca Street, Manlius, New York.

3.0 SCOPE

The Manlius Field Office located in Manlius, NY currently has the capability of 14 phone lines and 3 data/fax lines at the facility. These totals will meet their current and projected needs into the future – additional expansion of the office facility is not likely.

The facility is an existing field office with engineering and contract health services staff. The office consists of eight office spaces for engineering staff, four office spaces for contract health services staff, one receptionist shared between both programs, and a phone line for a shared speaker phone on a conference table. There are also two data/fax lines required for existing hardware.

4.0 CONTRACT REQUIREMENTS/ AND PERSONNEL QUALIFICATIONS

Current service and Equipment is from the PRI T1/ISDN to a Cisco router, any switching appliances and desk instruments. The data and the voice will remain separate. Any equipment will be submitted as “Or Better than” what is listed below. Cisco may NOT be substituted for any other brand where stated.

LICENSES:

ANALOG B-1 FAX & INTERNET:

· (3) Analog Fax Line

ADDITIONAL FEATURE REQUIREMENTS (but not limited to):

· Music on Hold with the ability to customize to a particular music scheme

· Auto Attendant

· Do not disturb button or feature

· Call transfer for incoming calls (from in-house & external) to another extension

· Voice mail notification; blinking/solid light

· Park (can put a caller on hold to be picked up from any extension)

· Call forwarding (forwards a live caller to another extension or to an outside phone number).

· Voice mail forwarding (user forwards voice messages from their inbox to another voice mail box)

· Volume control for speaker or handset

· Last number redial

· 3-way conference (user plus two people on at the same time).

· Mute while on speakerphone

· Can add headsets (wired or wireless)

· Call transfer to outside phone number

· Caller ID

The contractor must meet or exceed all requirements and upgrade any and all existing equipment, if required.

· Physical

· Site has existing Cat5/6 data and Cat 3 voice to each office

· Cat 5/6 will be used for Data and Voice Separately

· Cat 3 will be used for extending fax

· Floor Plan Provided

· All ports open to use

· UPS Battery Backup will be used for POE switch and network equipment

· Voice and Data will be separate –

· Shelf Space is available in wiring closet

· Calling Pattern

· Approximately 4-5 concurrent calls

· Main Number - Auto Attendant First and default if no extension chosen, to Receptionist. Also Caller can dial directly to the person

· Faxes will be direct at locations

The Contractor shall respond to incidents of outage or network failure within 2 hours, leased equipment within 24 hours and routine maintenance, to include new connections, within 1 business day of request.

5.0 TYPE OF ORDER

The Indian Health Service (IHS), Nashville Area Office intends to award a firm-fixed price contract. Evaluation will be based on lowest price technically acceptable.

6.0 PERIOD OF PERFORMANCE

Total: 5 years Base Period: 01 August 2024 – 31 July 2025 Option Period 1: 01 August 2025 – 31 July 2026 Option Period 2: 01 August 2026 – 31 July 2027 Option Period 3: 01 August 2027 – 31 July 2028 Option Period 4: 01 August 2028 – 31 July 2029

7.0 PLACE OF PERFORMANCE

Manlius Field Office 122 E. Seneca Street Manlius, NY 13104

8.0 REPORT(S)/DELIVERABLES AND DELIVERY SCHEDULE

352.232-71 Electronic submission of payment requests Electronic Submission of Payment Requests

(a) Definitions. As used in this clause; Payment request means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b), “Content of Invoices” and the applicable Payment clause included in this contract. (b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system. Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov or any successor site. (c) The Contractor may submit payment requests using other than IPP only when the Contracting Officer authorizes alternate procedures in writing in accordance with HHS procedures. (d) If alternate payment procedures are authorized, the Contractor shall include a copy of the Contracting Officer's written authorization with each payment request.

Here is the website https://www.ipp.gov/ that the vendor is to use so they can enroll for an IPP account to begin submitting their invoices.

Immediately after award

9.0 PAYMENT

Payment frequency shall be Monthly, unless agreed upon within contract.