SOW Varian SSA.docx

1. STATEMENT OF WORK

Varian SSA I – Introduction/Description of Work

The contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and software support remotely and on site for the Aria, Eclipse and Velocity software and related hardware located at the Albany Stratton VAMC and as defined in this Statement of Work (SOW).

II – Period of Performance

The period of service for the base year of this contract shall commence on the date of award and continue for twelve (12) months. This requirement also includes four (4) additional twelve (12) month option periods.

III. WORK TO BE PERFORMED:

Contractor shall-

· Perform full annual Periodic Maintenance Inspections

· Perform safety and reliability modifications on covered equipment

· Provide all major software upgrades released on all covered equipment

· Provide training with associated with upgrades or software modifications

· Maintain functionality of existing interfaces

· Provide on-site emergency labor

· Supply all parts to keep covered equipment and computer hardware functioning properly

· Provide unlimited clinical product support via phone, email or portal

· Provide unlimited technical product support via phone, email or portal

· Provide remote access support

· Provide refresher training if there was not a training associated with an upgrade

· Software Obsolescence Protection (SWOP)

· Minor Software Releases-Remote labor included

· Maintenance and Service Pack Software Releases- Remote and onsite labor included

· Additional software tools provided at no additional charge

· 3 days of clinical training per year additional to training associated with upgrades

· Provide on site emergency labor if the equipment is deemed down

· All services for this requirement must meet manufacturer performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. Also, Contractor must provide the appropriate service documentation at no additional expense

· List of items to be covered by this agreement:

ARIA RO SW

Interoperability

Eclipse SW

Velocity SW

Non-Clinical Eclipse

IV. SPECIAL WORK REQUIREMENTS:

· Hours of coverage:Periodic Maintenance Inspections (PMI) shall be performed outside of normal working hours and shall be coordinated with the Contracting Officer’s Representative (COR) at least one week in advance. Normal working hours shall be defined as 8:00 AM to 5:00 PM, Monday through Friday, except federal holidays. Federal Holidays shall be defined as:

Christmas Day

· All work shall be performed by competent personnel, experienced and qualified to work on the specific equipment listed on the schedule. Contractor shall provide certification as required by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) that all personnel authorized to maintain the equipment specified by the requirement are competent and able to perform all duties listed under the terms of the contract. Contracting officer reserves the right to request proof of appropriate training and experience from vendor personnel for servicing the equipment on the schedule. It is the Contractors responsibility to provide all personnel, equipment, manuals, tools, and schematics to perform contracted services.

· Contractor's service representative shall contact Biomedical Engineering (518) 626-6233, 6270, or email Dustin.Wilkins@va.gov prior to any service performed. Service tickets will be signed and filed in Biomedical Engineering (Building 2, Room C52c).

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

· Identification, Parking, Smoking, and VA Regulations:

The contractor will always need to acquire a badge for each worker and ensure that the badge be worn in a visible location on the worker while on the premises of the VA property. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police. The VA will not invalidate or make reimbursement for parking violations of the contractor under any conditions.

· Documentation: All service documentation must contain:

1) Date and time of the contractors' arrival on station

2) Type, model, and serial number(s) of all equipment on which service was performed

3) Total time of performance period, excluding travel time

4) Detailed narrative description of reason for service performed to include reported problem and cause of problem (When applicable)

5) Complete list of parts replaced (When applicable)

6) Date and time equipment were returned to serviceability.

* Infection Control: There is a potential for exposure to blood borne or other infectious material with equipment throughout the hospital. All contractor personnel are cautioned and must use "Universal Precautions" (i.e. hand washing, wearing protective gloves, aprons, and goggles, etc.) as appropriate during the performance of this contract.