SOW v2.pdf

DRAFT

Electronic Key Storage System

1.0 Objective. To provide automated Electronic Key Storage System Systems for the Directorate of Training Sustainment (DOTS) to secure Maneuver Center of Excellence (MCoE) vehicles and building keys while allowing authorized users access to specific keys within the system.

1.1. Assumptions.

a) Background. MCoE, DOTS requires contractor support to provide four (4) drawer style electronic key storage system systems: 1) for the Ammunition (Ammo) Supply Point (ASP), Building (Bldg.) 6000, capable of storing a minimum of 240 keys with one (1) monitor, one (1) kkeyboard one (1) fingerprint reader, and one (1) printer;

2) DOTS Headquarters, Bldg. 5310 (drawer system) capable of storing 960 keys, one

(1) monitor, one (1) Key board, one (1) fingerprint reader and one (1) printer.(3) for Crescenz Consolidated Equipment Pool (CCEP), Bldg. 9106, one (1) system capable of storing 35 multi-key rings containing approximately 30 keys per ring and 150 vehicle key rings with credit card holders, one (1) or two (2) keys per ring with one (1) monitor, one (1) keyboard, one (1) fingerprint reader, and one (1) printer. 4) for the Light Wheel Section, Bldg. 9115, capable of storing 1,440 keys with one (1) monitor, one (1) keyboard, one (1) fingerprint reader, and one (1) printer.

b) Warranty and or maintenance service is vital to both the mission success and the success of this organization to serve the customer accurately by ensuring that the Electronic Key Storage System Systems are functioning properly at all times. This contract also constitutes a service requirement for the duration of the base plus four (4) option years if awarded.

c) Security Clearances. Reserved

d) Place of Performance. The four (4) Electronic Key Storage System Systems are located: 1) Ammunition Supply Point (ASP), Bldg. 6000 (Drawer System); 2) DOTS:

Headquarters, bldg. 5310 (Drawer System); (3) CCEP Bldg. 9106 one (1) (Drawer System) and 4) Light & Heavy Wheel Motor Pool bldg. 9115 (Drawer System). They may perform support both on-site and remote depending on the malfunction.

1.2. Government Furnished Information (GFI)/Government Furnished Equipment (GFE). No GFI/GFE requirements will exist.

2.0 Task Requirements.

2.1 Software Support. Contractor shall provide software support, 365 days a year which will include software updates and enhancements to the four (4) Key Storage Systems located in DOTS: buildings 6000, 5310, 9106, and 9115 when needed or as software updates become available. Software will only support the operation of the Key storage systems and will not be connected to the network by hardwire or WIFI connection.

2.2 Technical Automation Support. The Contractor shall:

a) Hardware Support. The Contractor shall provide the following four (4) Electronic Key

Storage System Systems which include 1) for the Ammunition (Ammo) Supply Point (ASP), Building (Bldg.) 6000, capable of storing a minimum of 240 keys with one (1) monitor, one (1) keyboard, one (1) fingerprint reader, and one (1) printer; 2) DOTS Headquarters, Bldg. 5310 (drawer system) capable of storing 960 keys, one (1) monitor, one (1) Keyboard, one (1) fingerprint reader and one (1) printer (3) and one

(1) printer; for Crescenz Consolidated Equipment Pool (CCEP), Bldg. 9106, one (1) system capable of storing 35 multi-key rings containing approximately 30 keys per ring and 150 vehicle key rings with credit card holders, one (1) or two (2) keys per ring with one (1) monitor, one (1) keyboard, one (1) fingerprint reader, and one (1) printer in the base year of the contract. The fourth (4) for the Light Wheel Section, Bldg. 9115, capable of storing 1,440 keys with one (1) monitor, one (1) keyboard, one (1) fingerprint reader, and one (1) printer supplied during Option one (1) of the contract.

b) Maintenance/Repair of Electronic Key Storage System and Components: The contractor will provide annual maintenance support for the duration of the contract to include all awarded option years to ensure proper functionality of the four (4) Electronic Key Storage System. The contractor will provide maintenance if the Electronic Key Storage System inoperable or not performing as required or if an Electronic Key Storage System experiences system errors or loss in functionality. The COR will contact the contractor technician for telephone support first if the Electronic Key Storage System is not operating properly. The contractor technician shall try to assess the situation and provide immediate guidance to correct the issue or minimize downtime. If any of the four (4) Electronic Key Storage System Key Systems cannot be fixed immediately through the contractor’s telephone support technicians and/or found to be inoperable, then the contractor will have no more than four (4) business days to correct the deficiency or error. If a replacement is determined to be needed, the contractor will coordinate the replacement and provide shipping of the component at no charge.

2.3 Access and General Protection/Security Policy and Procedures: The contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification Contractor/Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. For contractors that do not require CAC but require access to a DoD facility or installation. The contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.4 Contractor Access to Fort Moore (OCT 2014): Effective 1 October 2014, all personnel requiring access to the installation shall possess either a Common Access Card (CAC), Military ID or Individual temporary pass issued by the Fort Moore Directorate of Emergency Services (DES) pursuant to Army Directive 2014-05, Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Un-cleared Contractors.

2.5 Common Access Card (CAC): All contractors requiring access to the installation on a recurring basis for a period of six (6) months or more, shall receive a CAC. CACs are issued through the Contractor Verification System (CVS) program. Issuance of a CAC requires a favorable Federal Bureau of Investigation (FBI) fingerprint check, successful submission of a National Agency Check with Inquiries (NACI) (equivalent or higher) background investigation to the Army’s investigative service provider and a favorably adjudicated NACI (equivalent or higher) investigation from a federal department or agency will be accepted. To avoid delays in gaining required access to the installation, all contractors eligible for a CAC are encouraged to contact their Contracting Officer Representative (COR) to begin the process to obtain CACs as soon as possible.

3.0 Long Term, Unescorted Access: Contractors, sub-contractors and contractors requiring physical access to the installation for longer than 24 hours and less than six

(6) months, but do not require logical access to a DOD computer network, are not eligible for a CAC. These contractors will have a government employee sponsor who will provide the contractual agreement with a cover memorandum signed by an either the Contracting Officer or COR affirming the need for long term, unescorted access. The expiration date of the access will be the end of the contract or visit, or the expiration date of the sponsor’s credential, whichever comes first. Sub-contractors will be bound by the same requirement.

3.1 Military ID: Military ID cards for retirees, reservists and dependents is for noncontractor use. All contractors and sub-contractors possessing a valid Military and requiring access to the installation on a recurring basis for a period of 6 months or more shall be required to obtain a CAC.

3.1.1 Individual Temporary Pass: All contractors and sub-contractors who do not possess a CAC or valid Military ID shall report to the Visitors Center located at I_185/Lindsey Parkway to obtain an Individual temporary pass. A temporary pass will ONLY be issued to persons who produce a valid current government ID with a picture and are able to pass a NCIC Interstate Identification Index check and local exclusion roster.

3.2 Acceptable Forms of ID are:

1. Valid current State Driver’s license that is for driving AND identification. Drivers Licenses issued by states for driving and not identification will not be accepted.

2. State identification card.

3. Passport (Foreign Passports must show point of entry stamp). During a pre-work conference, the Contractor shall provide the COR a list of all contract and sub-contract employees who require a CAC and/or a temporary pass. The COR will coordinate with the DES for temporary passes not to exceed six (6) months for contract employees not possessing a current CAC or military ID. The COR will initiate and coordinate the process for obtaining Contractor CACs. The contractor shall coordinate with the COR for return of CAC at the end of the contract or the end of the individual employee’s tenure, whichever comes first. The contractor shall also coordinate with the COR for new or replacement CACs or temporary, long term unescorted passes as required

4.0 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility, or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.