SOW - Updated.pdf

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ICAD Service and Maintenance
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IHS1510879
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This Statement of Work (SOW) is for the Indian Health Service (IHS) Lawton Service Unit, specifically for AIHC Mammography iCAD services at the Anadarko Indian Health Center in Oklahoma. The 12-month contract requires a contractor to provide service and maintenance for iCAD, including 2D/3D detection license annual support with hardware and software updates, remote training, and technical support. Key requirements include compliance with ACR, MQSA, and FDA regulations for mammography, providing a toll-free service number available 8:00 am to 4:30 pm Monday through Friday, and ensuring contractor personnel are registered in Mammography by ASRT and in good standing.

The SOW specifies strict security and operational requirements, including contractor employees obtaining visitor passes, adhering to a tobacco-free environment, maintaining confidentiality about facility operations, and coordinating deliveries to the Anadarko Indian Health Center with a government-designated point of contact. The contractor must furnish all necessary personnel, materials, and equipment to perform the work, with the government providing the mammography department facilities, equipment, and support staff. The contract includes a performance matrix where the government will evaluate the contractor's professionalism, timeliness, specification compliance, and overall service delivery.

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Department of Health and Human Services

Indian Health Service

Statement of Work (SOW) AIHC Mammography iCAD

1. PURPOSE OF THE PROJECT

The Indian Health Service (IHS), a federal agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The mission of IHS is to raise the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level and assure that comprehensive, culturally acceptable personal and public health services are available and accessible to members of the 574 federally recognized Tribes across the United States.

The Lawton Service Unit is a Joint Commission accredited federal facility in Oklahoma. To meet our mission, AIHC iCAD is medical modality that has been deemed necessary to augment the services as such are necessary to support and supplement health care within the hospital. The mission of the Lawton Service Unit is to deliver quality care in order to attain positive health outcomes for all our valued patients with emphasis on cultural sensitivity and human dignity.

The LSU, Anadarko Mammography Department requires the use of iCAD for the Radiologist’s interpretations of screening mammograms. iCAD is required by ACR, MQSA and FDA to maintain compliance with these governing bodies and maintain service at AIHC.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

2.1. The contractor shall provide service and maintenance to AIHC iCAD along with 2D/3D detection license annual support which includes hardware and software updates, training and TIP remotely.

3. PERIOD OF PERFORMANCE

The Period of Performance will be 12 months from date of award.

4. LEVEL OF EFFORT

4.1. The contractor shall provide any software and hardware updates as required to maintain compliance with the governing bodies for Mammography.

4.2. Training: Contractor shall provide training on the use of iCAD training and TIP provided by iCAD.

5. SPECIAL REQUIREMENTS

5.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV

DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management. - (Security Clearance for on-site human services)

5.2. The USPHS Lawton Service Unit is a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service.

5.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Lawton Service Unit official, presenting valid identification, smoking restriction and any safety procedures.

5.4. The contractor shall not disclose or cause to disseminate any information concerning operations of Lawton

Service Unit. Such action(s) could result in violation of the contract and possible legal actions.

5.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1. Delivery: The contractor will coordinate the delivery, installation and training date with the designated government employee. The contractor shall deliver to Anadarko Indian Health Center at 201 Parker McKenzie Drive, Anadarko, OK 73005 with all installation instructions, warranty documents, and specifications. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

6.4. Personnel Qualifications:

Registered in Mammography by ASRT in Mammography and in good standing with ASRT.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1. The Government shall supply the facilities, supplies and the equipment of the Mammography Department and all hospital specialty/support staff. Use of government furnished facility space, equipment, supplies, and personnel are for the provision of services set forth in this contract only.

Digitally signed by

Laquita Cormany Laquita Cormany

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

9.1. Any changes to this SOW shall be authorized and approved only through written correspondence from the

Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

Services delivered and completed within time frame as set forth in contract Yes or No Contractor was professional Yes or No Item delivered meets specifications of this SOW Yes or No Contractor provided a POC Yes or No Contractor provided A, B, and C Yes or No

Department Supervisor Signature:

Department Director Signature:

File details come from the government source that posted it. Updated .