SOW Unify Upgrade.pdf

319th Wing Command Grand Forks Air Force Base

Statement of Work (SOW)

FOR

Unify HiPath to OpenScape Dispatch System Upgrade

319th Wing Command Post

1.0 Background

This SOW describes the hardware upgrade, software upgrade and the Unify OpenScape

Command and Control (C2) dispatch system requirements for the 319th Reconnaissance

Wing Command Post Grand Forks Air Force Base.

Building 607 will serve as the primary command post.

Building 516 will serve as the secondary command post.

2.0 Scope

This project effort is to upgrade the Unify, formerly Siemens, HiPath dispatch communications system for the 319th Reconnaissance Wing Command Post. The work consists of a site visit/survey, design, planning, upgrade, installation, system set-up, testing, cutover, controller training, and applicable documentation of hardware and software components installed. The contractor shall include a support and maintenance warranty for 12-month period, beginning at final product system acceptance/cutover.

3.0 Objectives

319th Reconnaissance Wing Command Post will have direct lines to all operational organizations as part of the current Hi-Path System configuration. Each controller position must be able to communicate with all agencies involved in the 319th Reconnaissance Wing Command Post.

4.0 Task Requirements

4.1. 319 RW/CP, Bldg. 607 Room B22. Contractor shall upgrade the existing HiPath 4000 communications server(s) and upgrade four (4) controller positions at the primary location and three (3) in the alternate.

The HiPath system will receive a software upgrade to the Unify OpenScape Voice Local Session Controller (LSC) (Node A & B). The LSC-Node A will be located in building 607. LSC-Node B will be located in building 516. Both nodes will connect to each other via base LAN infrastructure and remain ‘active’ to support all positions. The existing voice recorders will receive upgrades to IP versions and connect to the OpenScape solution. Rack-installation locations will be determined during engineering survey.

4.1.1 In support of the upgrade described above, the contractor shall:

a) Coordinate with 319th Comm Squadron (CS) telephone systems and Tech Control Facility to support relocating all existing PRI interface connections between the base Dial Central Office and HiPath to the OpenScape Voice LSC.

(PRI relocation will be staggered during initial installation and testing so operations are not impacted) If PRI programming demands provisional changes from the current voice network/circuits; the contractor via the project PM will host a transport-provisioning meeting with the CS reps. All transport and PRI changes needed to accommodate the upgrade will be fully agreed upon as “able to provide” from the existing central office switch. The contractor is responsible for any proprietary issues that arise creating problems to establish the new service via the (LSC) gateway to the base central office, the contractor shall provide the SME-engineer POC to accommodate connection to today’s servicing transport/translations network.

b) Bldg. 607, Primary Command Post controller area. Provide and install four

(4) controller workstations each configured with; (1) touch-screen computer, (1 or

2) push-to-talk handsets, (2) dual-channel speakers. One UPS unit per position is included in this project. The contractor shall ensure proper ANSI/ANSI 568 cabling standards be employed to all servicing workstations back to the LSC as determined during engineering survey. This network will utilize the USAF/government LAN. Note it is possible to install the Unify network in its own turnkey enclave solution, if preferred – to be determined at engineering survey.

c) Install two (2) radio interfaces for Any-to-Any Voice Connectivity to connect primary Command Center radios for future capabilities. Specific channels/nets to be determined during engineering survey. Proper ANSI/ANSI 568 cabling standards will be employed to all servicing workstations back to the LSC as deemed. This connection will be via the USAF/government LAN.

d) Upgrade existing voice recorder to support recording (telephone and radio) for each controller position. Proper ANSI/ANSI 568 cabling standards will be employed to all servicing workstations back to the LSC as identified in the engineering survey.

e) Provide (1) administrative PC for (local) system management

4.2. ALTERNATE Node, bldg 516. The contractor shall provide and install the OpenScape Voice Node B. Node B will be installed in the alternate Node Center equipment room (bldg 516). The alternate location will operate in the same manner as the primary in the event of a node failure (fully survivable). This node is NOT a backup server, this is an active node that remains fully integrated in all call control sessions. Meaning, a failure in node A or connectivity loss to node A will not result in system degradation.

4.2.1 In support of the expansion described above, the contractor shall:

a) Coordinate with 319 CS telephone systems to connect a PRI interface supporting the existing HiPath backup solution. The quantity of PRIs and the timing of the PRI moves will be determined during the engineering survey. The contractor shall include the PRI gateway interface for the proposed LSC (node B); however, it will be the 319 CS’s responsibility to make available all PRI’s from the base dial central office as agreed upon in paragraph 4.1.1.A.

b) Alternate Command Post Controller Area; Provide and install three (3) controller workstations each configured with; (1) touch-screen computer, (1 or 2) push-to-talk handsets, (2) dual-channel speakers. One UPS unit per position is included in this project. The contractor shall ensure proper ANSI/ANSI 568 cabling standards be employed to all servicing workstations back to the LSC-pair as determined during engineering survey. This network will utilize the USAF/government LAN. (Note it is possible to install the Unify network in its own turnkey enclave solution, if preferred – to be determined at engineering survey.)

c) Install two (2) radio interfaces for Any-to-Any Voice Connectivity to connect primary Command Center radios for future capabilities. Specific channels/nets to be determined during engineering survey. Proper ANSI/ANSI 568 cabling standards will be employed to all servicing workstations back to the LSC-pair as deemed. This connection will be via the USAF/government LAN.

d) Support recording (telephone and radio) for each controller position. Proper ANSI/ANSI 568 cabling standards will be employed to all servicing workstations back to the LSC-pair as identified in the engineering survey.

e) Provide (1) administrative PC for (local) system management.

4.3 Above system will support the following salient features:

a) Joint Interoperability Test Command (JITC) certified

b) Internet Protocol capability and meet DISA requirements

c) Be able to support call volume of a 911-Dispatch Call Center

d) The system must be able to connect to the base phone system (T1, PRI Fiber, LAN or AS-SIP) AND directly to the DISN via AS-SIP

f) Have the capability to call, phone-patch, conference, and transfer to and from

DSN or commercial telephone lines, on and off the installation

g) Meet multi-level precedence and Preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller

h) Interface with additional voice connections, such as Ultra-High Frequency

(UHF) and Land-Mobile Radio (LMR) radios, and provide the capability to integrate Very High Frequency (VHF) radios in the future

i) Connect the UHF/VHF radios and the telephone line to support air-to-ground phone-patches

j) Digital voice recording capability with the capacity to record a minimum of 20 lines simultaneously

k) An audible beep to signify the line in use is being recorded

l) Have the capability for multiple users to operate the system simultaneously from the same console (up to 4 handsets)

m) Controller positions must be able to be programmed with a minimum of 300 speed dial and hotlines

n) Contain a programmable electronic telephone directory that supports up to

15000 speed dial and direct dial phone numbers

o) Feature 1-touch conference-call capabilities to support a minimum of 20 callers

p) Have a Caller ID feature to identify incoming and outgoing lines and display the phone number and programmed hotlines

q) All controller positions must be at least 20 inch touch-screen all-in-one turrets with the capability to be back-mounted to the existing console furniture or set on the desktop of the workstations

r) Maintain a historical record of incoming and outgoing calls to enable a quick call-back at the controller’s position

s) Ability to expand to up to forty-five (45) additional users and two (2) additional fail-over nodes for possible future upgrades

t) Adjustable volume speakers per position to monitor the telephone and multiple radios

u) A minimum of five (5) different ring tones, per position, to allow audible identification of critical hotlines with adjustable volume control per position

Vendor must provide Warranty and troubleshooting support for 12 months

4.4 Requirements for Unify OpenScape Voice upgrade licenses

4.4.1. Installation equipment list to be provided by contractor

5.0 Government responsibilities:

5.1 1 In support of the expansion described above, the Government shall provide the following:

5.1.1 Physical plant infrastructure and applicable environmental requirements (i.e., power, space, air conditioning, etc.) prior to the Contractor’s commencement of on-site work;

5.1.2 Data network infrastructure.

5.1.3 Phone placement information, including marked floor plans identifying all phone types, locations, and extension numbers and cabling identification numbers.

5.1.4 Racks and associated equipment (unless identified on equipment list to be provided by Contractor), such as data racks, monitors for all applications servers.

5.1.5 Re-used equipment and cable, including any currently installed equipment to be reused except equipment outlined in 4.0 contractor task requirements.

5.2 Additionally, The Government is responsible for:

5.2.1 Participating in the project implementation review process and approving of all necessary documents prior to commencement of the product installation.

5.2.2 Completing the design workbook prior to the design workshop.

5.2.3 Providing a high speed, secure, remote access connection between Government’s network and Contractor’s support center to extent permitted by law and unless otherwise mutually agreed to by the parties

5.2.4 Providing network and telecommunications contractor coordination.

5.2.5 Ensuring that Contractor has all necessary, safe and prompt access to the premises and equipment (whether physical or virtual).

5.2.6 The performance of its network, including but not limited to any equipment provided by Government. Government agrees to promptly remedy deficiencies unless any connectivity is in direct violation of any DISA STIG compliance.

5.2.7 Providing suitable training facilities for end user training sessions.

5.2.8 Removing and disposing of any existing equipment, as applicable.

5.2.9 A 319th Project Manager or Quality Assurance Evaluator will be present during all formal Quality Assurance inspections, final testing and acceptance of the project.

6.0 Security Requirements – Base/Site Access

6.1 The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, and/or federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to a LEADS check will be denied access to the installation.

Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The contractor shall provide this information using Form 21, Contractors Consent for Background Check, and shall submit it in conjunction with the contractor’s request for either base or vehicle passes. Completion of a successful LEADS check does not invalidate the requirement for an escort when contractor or subcontractor personnel are working within controlled or restricted areas.

Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States.

Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

To obtain unescorted access to the installation, all contractor’s credentials must be IAW the REAL ID Act of 2005. If a contractor does not have credentials that are compliant with the REAL ID Act, they must be escorted at all times. For more information, and to determine what credentials are and are not compliant, go to https://www.dhs.gov/real-id-public-faqs.

6.2 Badges: The contractor is required to provide identification badges for their employees. All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and government. The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area. All DBIDS cards/passes will be turned in to the Visitors Control Center upon expiration of pass and/or completion of contract.

6.3. Contractor Registration of Vehicles on base: All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state, and federal regulations. Additionally, any pass shall be surrendered to Security Forces upon demand to positively identify a person need to be on site. All delivery trucks must enter through the commercial Gate. All gates are available for passenger vehicles.

6.4. Access to Installation during Force Protection Conditions (FPCONs): Contractors will be assigned a mission essential designation IAW requirements contained in USAF Antiterrorism-Integrated Defense Plan 31-1 (AT-IDP). Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

6.5. Property Protection: Property protection for facility where the contractors’ primary work center is located will be the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW AFI 31-101, Integrated Defense and command/local directives. The contractor shall safeguard all government-owned equipment and materials in his/her possession or use.

6.6. Safeguarding Classified or Unclassified Information: The contractor shall meet Air Force standards for storing, processing, and handling classified information and systems.

Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

6.7. Contractors Working in Controlled or Restricted Areas: The unit requesting contract support will provide escort(s) for contractors at all times when within a controlled area.

Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements IAW AT-IDP, and command/local directives.

6.8. Access to Government Facilities with Controlled or Restricted Areas: The contractor shall comply with security regulations imposed by the installation commander and/or the agency responsible for the project location. Due to specific mission requirements inherent in the nature of controlled or restricted areas on MAFB, the government may direct the contractor to leave the controlled or restricted areas at any given time.

6.9. Contractors Responsibilities while Working within Controlled or Restricted Areas: Only contractor personnel with proper authority and qualifications shall enter a controlled or restricted area. Certain facilities require the issuance of an AF Form 1199. The government, at any time, may revoke the AF Form 1199. The procedures for the issuance of an AF Form 1199 are contained in AT-IDP. Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements contained in AT-IDP.

7.0 Place of Performance

Travel in and around the primary place of performance may be required throughout the period of performance.

Place of Performance Mailing Address:

319 RW/CP

701 Eielson St Bldg 607, Suite B16

GFAFB, ND 58205

8.0 Period of Performance

Final testing and acceptance will take place no later than 60 days after award for installation is issued.

9.0 Hours of Work

This work shall be performed in government facilities at MAFB. Work shall be performed typically 0800-1600, Monday through Friday, excluding Federal Holidays. Travel in and around the primary place of performance may be required throughout the period of performance (POP). Any work desired to be accomplished outside posted hours will require prior approval of the Contracting Officer & Site POC. The Contractor must submit a written request to the Contracting Officer no later than the preceding Wednesday of the current work week.

In the event that upgrades or changes to the system must be done during off peak or limited usage time (i.e. weekends), the Government reserves the right to request flexible work hours from contractor personnel. Upon a 24 hour advance, written notification from the Contracting Officer, the Government and contractor may establish a mutually agreed upon time to institute/incorporate the system change. Contractor personnel will substitute the noncore, weekend hours for an equal number of weekday hours. For example, if an upgrade is accomplished on a Saturday and takes 4 hours, contractor personnel may choose to take off 4 hours on the following Monday or Tuesday.

Contractor work requiring shutting down facility power will need to be coordinated with facility POCs in advance of requested power outage. Although not anticipated with this project, in cases where power outage requests may affect critical functions affecting the facility’s primary mission systems, power outage coordination requests are required twenty-one (21) days in advance due to critical information technology (IT) equipment within the building areas. It should be noted that the Contractor's performance may be interrupted from time to time because of high priority mission schedules or no-notice events. For each calendar day and/or portion of a calendar day that the contractor is removed/denied access from the job site, the contractor schedule will be adjusted by one calendar day.

10.0 Federal Holidays

No work is authorized on Federal Holidays. The following Federal holidays are normally observed by Government personnel: New Year’s Day, Martin Luther King, Jr’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation.

Note: Holidays occurring on Saturday will be observed the proceeding Friday. Those occurring on Sunday will be observed the following Monday.

11.0 Site Project Managers (POC)

PRIMARY

Hermarys Rios

MSgt USAF ACC 319 RW/CP

701-747-6711

ALTERNATE

Clayton Frady

TSgt USAF ACC 319 RW/CP

701-747-6711

12.0 Clean Up

The Contractor is required to clean up daily and to maintain a safe working area at all times.

13.0 Travel and Expenses: The contractor shall provide all travel and expenses into the firm fixed price quote.