SOW_TRANSPORTATION OFFICE SUPPORT SERVICES.pdf

STATEMENT OF WORK (SOW)

FOR

TRANSPORTATION OFFICE SUPPORT SERVICES

1.0 GENERAL

1.1 BACKGROUND

The Coast Guard Surface Forces Logistics Center (SFLC) provides support to all floating assets in-service for the Coast Guard (CG). The equipment on board CG cutters and small boats consists of parts and equipment that are stored at SFLC’s Inventory Control Point (ICP) and Remote Inventory Control points (RICs) located throughout the world. SFLC efforts to ship or transport these parts and equipment to/from CG units require meticulous record keeping, real-time updates to associated databases and necessitate additional logistics manpower and support for SFLC’s Transportation Office.

1.2 SCOPE

This Contract augments organic capability with resources to assist developing and implementing tasks, provides real-time transportation documentation, actively record part movement, and preserve related data on parts shipped or received from Product Lines in Small Boat, Long Range Enforcer, Ice Breaker, Buoy Tender, & Construction, Medium Endurance Cutter, Patrol Boat, and Shared Services Section, to include the Asset Logistics Division (ALD), Logistics Compliance Branch and Logistics Supply Support Branch of SFLC.

1.3 OBJECTIVE

This contract shall provide on-site support services in Baltimore, MD, to ALD, Product Lines and Shared Services Section to successfully execute logistics support tasks, inventory control, transportation management, and other logistics support of inventory in Naval and Electronics Supply Support System (NESSS).

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE – Transportation - Freight Rate Assistant – Junior Level

2.1.1 Review electronic data interchange between the commercial carrier package services online booking system, such as FEDEX.com, and CG supply and financial management system, currently NESSS.

2.1.2 Transfer non-electronic transactions with manual input of information from FEDEX.com system into NESSS.

2.1.3 Respond to customer shipment status inquiries using a variety of automated systems including

NESSS, FEDEX.com, and the SFLC Shipping Tracking and Request Application (STAR).

2.1.4 Maintain tariff files, special quotations, publications, billing guides, or similar freight classification, rating, and routing guides; codes, classifies, cross-references, files and locates, and refile this material.

PR#: 52000PR260026813 U.S. COAST GUARD (USCG) SURFACE FORCES LOGISTICS CENTER (SFLC) SOW – Transportation Office Support Services ASSET LOGISTICS DIVISION

(ALD)

Version: 1 jdc 07/2026

2.1.5 Compile data concerning carload, truckload, LCL's (less than carload) and LTL's (less than truckload), classification ratings, size and use of carriers' equipment ordered, etc.

2.1.6 Assemble, organize material for billing and shipping guides issued by Transportation.

2.1.7 Prepare bills of lading, reviews the rates and routes, using easily accessible information.

2.1.8 Perform elementary rating, routing and classification duties.

2.1.9 Conduct pre-audit procedures on freight bills for correctness.

2.1.10 Participate and certify formal training from senior traffic managers, enroll in TRANSCOM and achieve certification in Global Freight Management.

2.1.11 Track shipments, research Transportation Discrepancy Reports and provide support to SFLC

Transportation Officer.

3.0 CONTRACTOR PERSONNEL

The Contractor must provide qualified personnel to perform all requirements specified in this SOW. Contractor personnel with experience with Naval and Electronics Supply Support System (NESSS) should be given priority when compared to other candidates. Contractor personnel must be proficient in MS Office Suite applications, such as Word, Excel, and Outlook. Contractor personnel must be able to climb stairs and/or walk throughout SFLC’s massive warehouse facility, have strong analytical skill, be able to read, write, speak, and understand English. The Contractor shall provide personnel who are able to work independently under contractor supervision, with contract oversight from Government personnel, and perform workload required by Government personnel they are supporting.

3.1 QUALIFIED PERSONNEL

3.1.1 Freight Rate Assistant – Junior Level must have experience working with shipping logistics infrastructures, Government Bills of Lading, Commercial Bills of Lading, or other shipping manifests, experience working with commercial carrier package services online booking systems, such as FEDEX.com and UPS.com and a minimum one year of experience with transportation and inventory management processes and procedures with transportation and inventory management software.

3.2 CONTINUITY OF SUPPORT

The Contractor must ensure that the contractually required level of support for this requirement is always maintained. The Contractor must ensure that all contract support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., and replacement personnel will not be provided, the Contractor must provide e-mail notification to the Contracting Officer’s Representative (COR) prior to employee absence. Otherwise, the Contractor must provide a fully qualified replacement.

3.3 KEY PERSONNEL – There are no Key Personnel designated for this position.

SOW – Transportation Office Support Services ASSET LOGISTICS DIVISION

(ALD)

Version: 1 jdc 07/2026

3.4 PROJECT MANAGER

The Contractor must designate a Project Manager who must be responsible for Contractor work performed under this SOW. The Project Manager must be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who must act for the Contractor in the absence of the Project Manager, must be provided to the Government as part of the Contractor's proposal.

During any absence of the Project Manager, only one alternate must have full authority to act for the Contractor on all matters relating to work performed under this contract. Additionally, the Contractor must not replace the Project Manager without prior approval from the Contracting Officer.

3.4.1 The Project Manager must be available to the COR via telephone between the hours 0800 and 1630 EST, Monday through Friday, and must respond to a request for discussion or resolution of technical problems within 24 hours of notification.

3.5 EMPLOYEE IDENTIFICATION

Contract personnel shall wear a company-issued identification badge and shall always display their badge in plain view above the waist. All contract personnel shall always identify themselves as contractors whether in-person or via electronic mail, voicemail, and writing. Contract personnel will clearly identify themselves as a contractor in their email signature block and voicemail recordings and messages. Contract personnel shall ensure their desk is clearly labeled using a nameplate placard to include the person’s name and the name of the company.

3.6 EMPLOYEE CONDUCT

Contractor’s employees must comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor must ensure employees always present a professional appearance and that their conduct must not reflect discredit on the United States or the Department of Homeland Security. The Project Manager must ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.7 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion via the Contracting Officer, direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Security Risk and Background Investigation Form Requirements, the requirements office anticipates the following: Tier 1 Investigation Low Risk, Non-Sensitive, Physical/Logical Access (HSPD-12 Credentialing) use SF85.

4.1.1 Candidate Resume(s) – Deliverable #3

Prior to submitting a candidate into the background investigation process, the Contractor shall provide a copy of the resume to the COR. The COR will be responsible for ensuring the candidate meets the minimum qualifications for the position as identified in Section 3 of this Statement of Work.

SOW – Transportation Office Support Services ASSET LOGISTICS DIVISION

(ALD)

Version: 1 jdc 07/2026

4.2 FACILITY AND COMPUTER ACCESS

4.2.1 MP ICAM and Common Access Card (CAC) Credential Sponsorship Lifecycle CAC credential issuance process includes:

▪Sponsorship & Eligibility – Ensures the Applicant is eligibility for a DoD credential and can be sponsored by a DoD Government official or employee. The Sponsor is responsible for verifying and authorizing the Applicant’s need for a DoD credential.

▪ Registration and Enrollment – Ensures the Applicant’s identity is in Defense Enrollment Eligibility

Reporting System (DEERS) prior to DoD credential issuance.

▪ Background Investigation – Ensures the Applicant has the necessary background investigation prior to DoD credential issuance. Identity and Eligibility Verification – Ensures the Applicant’s identity and eligibility will be completed at a Real-Time Automated Personnel Identification Systems

(RAPIDS)

workstation by a Verifying Officials (VOs) that will inspect I-9 documentation prior to DoD credential issuance.

▪ DoD Credential Issuance – Ensures the Applicant is issued a DoD credential after all sponsorship, enrollment and registration, background investigation, identity, and eligibility requirements have been satisfied.

▪ Use & Maintenance – Ensures the DoD credentials are used as proof of identify and DoD affiliation to facilitate access to DoD facilities and systems. Ensure sponsored non-DoD PIVs can get access to DoD applications. DoD credentials can be used for authorization to be entitled benefits and privileges in accordance with DoD policies.

▪ Revocation & Credential Collection – Ensures the DoD credentials are retrieved by the Sponsor, Sponsorship organization or Mission Partner when the credential has expired, damaged, compromised, no longer required or eligible. The DoD credential will be terminated within the DEERS and RAPIDS infrastructure.

4.3 PERIOD OF PERFORMANCE

The period of performance for this contract is one year from the date of award.

4.4 PLACE OF PERFORMANCE

The primary place of performance shall be at CG Yard, Baltimore, MD.

4.5 HOURS OF OPERATION

Contract employees generally perform all work between the hours of 0600 to 1800EST, Monday through Friday (except Federal holidays). The Contract employees must follow specific working hours established by the Transportation Officer. However, there may be occasions when Contractor employees must be required to work other than normal business hours, including weekends and holidays, to fulfill gov’t needs.

SOW – Transportation Office Support Services ASSET LOGISTICS DIVISION

(ALD)

Version: 1 jdc 07/2026

4.6 TRAVEL

Contract employees’ travel is not required.

4.7 POST AWARD CONFERENCE - Deliverable Item #1

The Contractor must attend a Post Award Conference with the Contracting Officer and designated COR no later than nine (09) business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer or COR, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at CG Yard, Baltimore, MD or via teleconference.

4.9 BUSINESS CONTINUITY

4.9.1 Contract employees are expected to follow OPM guidelines and SFLC-Baltimore/Yard Operating Status regarding inclement weather and other closures. CG Yard Inclement Weather Hotline: 410-636-7910, Option 1.

4.9.2 Contract employees are not eligible to telework; tasks performed onsite (see Part 4.4).

4.9.3 The Government and Contractor Project Manager must make use of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances.

Contractors must obtain approval from the Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the scope of their contract must charge those hours accurately in accordance with the terms of this contract.

4.10 PROGRESS REPORTS- Monthly Progress Report – Deliverable #2 This report must include a summary of work performed under this contract. It must also include any challenges, issues or problems identified during performance, a summary of how these problems were resolved and the status of each unfilled position.

4.11 The Contractor upload invoices in systems designated by the contract and shall submit via email invoices to the COR before the end of the 5th day of each month.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide the workspace, equipment and supplies, commensurate with those furnished to Government employees, necessary to perform the on-site portion of Contract personnel services required in this contract, unless specifically stated otherwise. For any contractor personnel who are approved to work remotely, the Government will provide a CAC reader and appropriate software necessary to access the USCG network virtually. Requests for additional Government resources must be submitted to the Contracting Officer, who has sole discretion in deciding if additional resources will be provided.

5.1 Contract personnel must use Government-furnished facilities, property, equipment, and supplies only for the performance of work under this contract and shall be responsible for returning all items in good working conditions, subject to normal wear and tear.

5.2 Contract personnel must use Government-furnished information, data, and documents only for the performance of work under this contract and shall be responsible for returning all items at the end of the

SOW – Transportation Office Support Services ASSET LOGISTICS DIVISION

(ALD)

Version: 1 jdc 07/2026 performance period. Government-furnished information, data, and documents must not be released to outside parties without the prior and explicit consent of the Contracting Officer.

6.0 CONTRACTOR FURNISHED PROPERTY - None

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

8.0 DELIVERABLES

ITEM

SOW

REFERENCE

DELIVERABLE / EVENT DUE BY

DISTRIBUTION

1 4.7 Post Award Conference nine (09) business days after the date of award

N/A

2 4.10 Monthly Progress Report 15th of each month, covering the preceding month

COR

3 4.1.1 Candidate Resumes Prior to Background Investigation

COR

4 4.11 Monthly Invoice Review Before 5th day of month

COR