SOW Trace Detection Recapitalization and Disposal.pdf

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PR#:

STATEMENT OF WORK

STATEMENT OF WORK (SOW)

FOR

Smith’s Detection IONSCAN Trace Detection Recapitalization and Disposal

1.0 GENERAL

1.1 BACKGROUND

The United States Coast Guard’s maritime law enforcement mission includes countering illicit drug trafficking in the Western Hemisphere Transit Zone (WHTZ). Maritime law enforcement is defined as any armed intervention by uniformed Coast Guard personnel, including aboard vessels and at facilities ashore, to detect and/or suppress any violations of applicable law. Coast Guard units are authorized to conduct Contraband Detection Activities (CDA) in support of this mission in order to determine the presence of contraband.

Contraband Detection Activities (CDA) is defined as the use of organic, mechanical or chemical devices that sample or examine the air or physical surfaces to detect the presence of contraband (i.e., narcotics, explosives). CDA include the use of IONSCAN.

Documentation of evidence obtained through Contraband Detection Activities (CDA), specifically IONSCAN testing, is vital to prove a connection between suspected smugglers and seized drug evidence in order to support a criminal prosecution.

1.2 SCOPE

To decommission and properly dispose of and replace all obsolete, defective, and U.S. Nuclear Regulatory Commission general license IONSCAN devices deployed in the Coast Guard fleet as well as expand the footprint where applicable. More than 90 Coast Guard units currently maintain IONSCAN equipment. Additionally, this contract aims to provide a pool of loaner devices accessible by all Coast Guard units that conduct Maritime Law Enforcement activities, quantities limited, provide for online operator training, as well as establish service support for fielded devices.

The Contractor shall provide new devices and disposal in accordance with this SOW and the requirements specified within.

1.3 OBJECTIVE

To decommission and properly dispose of and replace all obsolete, defective, and U.S. Nuclear Regulatory Commission general license IONSCAN devices deployed in the Coast Guard fleet as well as expand the footprint, as applicable. The ultimate objective is to dispose of up to 150 devices and purchase up to 150 new IONSCAN model 500DTs and 600s in a breakdown

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directed by the Government. Additionally, this statement of work will create a limited pool of loaner devices which can be quickly delivered to support operations, establish online operator training quotas, as well as establish service support to sustain and repair fielded devices.

1.4 APPLICABLE DOCUMENTS

1.4.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

Maritime Law Enforcement Manual, COMDTINST M16247.1 (FOUO) (series) Department of Homeland Security Trace Illicit Drug Detection (TIDD)

Performance Requirements, Version 1.3

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Trace Detection Device - IONSCAN 500DT & IONSCAN 600

The Contractor shall manufacture and deliver IONSCAN 500DT and IONSCAN 600 devices, with associated warranty support, in accordance with and in compliance with the requirements as stated in:

Performance Requirements, Version 1.3

Each device shall include: one (1) Operations Manual, one (1) Maintenance Manual, and one (1) Installation/Integration Manual. In addition, the Contractor shall provide initial consumables as detailed in Paragraph 2.1.1 below. The Contractor is responsible for all labor, materials, equipment, and support services needed to deliver the equipment in the required operational condition.

The Contractor shall perform in accordance with deliverables that pertain to this SOW and as approved by the Government. All reference to the “Government” in this SOW shall mean “by authority of the Contracting Officer or designee.” All digital media submitted to the Government in response to this SOW shall be compatible with the Microsoft Office suite of products. Acceptable digital media are electronic mail, Compact Disc-Read Only Memory (CD-ROM) or Digital Versatile Disc (DVD).

2.1.1 Consumables. With each device, the Contractor shall provide enough operational consumables to support initial operations for a total of 5,000 events. An “event” is defined as a single use to swab a suspect or surface that leads to a completed scan.

In addition, the Contractor shall provide sufficient “startup” consumables with each device to complete one year worth of preventative maintenance and the required tools to do so.

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2.1.2 Operations Manual. The Contractor shall provide an operations manual with each device. The Operations Manual shall maintain detailed instructions on how to execute each function of the device as well as how to complete preventative maintenance required/recommended to be completed by the operator. The Operations Manual shall include any troubleshooting guidance necessary or appropriate to resolve those errors not requiring corrective maintenance by qualified technicians. The Operations Manual shall describe any operations of the Contractor's network management, remote monitoring, and control system functions, and procedures.

2.1.3 Maintenance Manual. The Contractor shall provide a maintenance manual with each device. The Contractor shall maintain the Maintenance Manual to support on-site scheduled Preventive Maintenance and unscheduled corrective maintenance to be performed by maintenance technicians and any preventative maintenance to be performed by operators. The Maintenance Manual shall indicate the type and frequency of preventive maintenance actions, including instructions on how to perform each action. The Maintenance Manual shall contain instructions on performing corrective maintenance, including diagnostics and repair actions. The Maintenance Manual shall describe any maintenance requirements for the Contractor's network management, remote monitoring, and control system functions.

2.1.4 Installation/Integration Manual. The Contractor shall provide one installation/integration manual per device that describes the necessary instructions/requirements for Government site preparation, installation, setup, integration, movement of the device to a state ready for commencement of operations. The Contractor will also list in the installation/integration manual any tools required for the install/movement that are not commercially available. The Contractor may include the contents of this manual in other required documentation.

2.1.5 Basic System Shipping Crate. The Contractor shall deliver devices in a protective reusable shipping crate for the secure transportation of each device. The crate shall be designed to ensure that the device is not damaged in transit. The crates shall be reusable type containers. All equipment and components shipped to the sites shall be packaged and marked in accordance with ASTM-D-3951, Standard Practice for Commercial Packaging. Exchange and Repair (E&R) items shall be packaged in reusable type containers to facilitate round trip shipments between facilities and the repair source.

2.2 Trace Detection Loaner Devices - IONSCAN 500DT

The Contractor shall maintain in a ready and deliverable status and provide for timely delivery of USCG approved devices, in accordance with and in compliance with the requirements as stated in:

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Performance Requirements, Version 1.3

The Contractor must maintain three IONSCAN 500DTs in a ready for operations status that must be delivered at the request of the Government.

The Contractor is responsible for all labor, materials, equipment, and support services needed to maintain the devices in ready status and deliver.

The Contractor must deliver the requested device within 48 hours of receiving a request for the loaner.

2.2.1 Preventative Maintenance (PM). PM activities will be performed by the operators and shall not be required under the contract.

2.2.1.1 The Contractor must provide maintenance procedure cards and the desired completion date for all preventative maintenance activities in the equipment’s Operations Manual.

2.2.1.2 The Contractor shall provide a supply source for all consumables, maintenance items, and related tools that the Government will need to perform PM.

2.2.2 Corrective Maintenance. Corrective Maintenance includes any unscheduled maintenance activities performed to repair failed devices. These actions usually expend consumables and spare parts.

2.2.2.1 For any loaner device which requires corrective maintenance, the

Contractor shall perform the required Corrective Maintenance (CM) in accordance with normal commercial practices and with the maintenance manual.

2.2.2.2 The Contractor shall provide Field Service Technicians (FST) who must be available 24 hours by 7 days per week all 365 days of the year by phone and email.

2.2.2.3 The Contractor shall be responsible for all parts and materials used for

CM actions performed in accordance this SOW.

2.2.2.4 All CM required on a loaner device will be included in this contract, including any repair that requires return to the depot.

2.3 Online Operator Training. The Contractor shall provide 200 quotas to the Coast Guard customized IONSCAN 500DT Operator training course. This course is designed to teach operators the skills necessary to effectively operate the authorized devices and to perform basic preventive maintenance activities. The contractor shall supply all training materials

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as listed in the Contractor-developed training syllabus included within the Instructor Guide. This training shall utilize the approved technology operator manual as a guide during training. The operator training must be offered in an online learning environment which is accessible from a Government computer. The Contractor shall survey students at the conclusion of each training course to verify that required skill and knowledge levels have been attained. At the conclusion of the course, the operators shall be able to address the following:

1. Adequately prepare personnel to operate the applicable technology, including all functions and alarm resolution techniques.

2. The training shall be to the level that is necessary and sufficient to enable the test team personnel to operate the TD system and associated peripherals.

3. At a minimum, include a system overview, detailed description of the operation/functionality of each major component, explanation of equipment capabilities, and administrative access and functions for all components

2.4 Service Program Support. The Contractor shall provide one year of service support in for approximately 73 existing IONSCAN 500DTs. This service support will include the following:

Repairs performed at Service Depot Freight out expense included (freight in to be covered by the customer) Includes all Labor required Includes all Replacement Parts required Reach back services provided 24 hours by 7 days per week all 365 days of the year by phone and email Call Center Support Valued Customer Status – 20% Discount on Instructor Led Training (excludes eLearning)

The Contractor shall ensure documentation of all maintenance actions (including preventive and corrective) in a spreadsheet format (“TD Maintenance Actions spreadsheet”). The Contractor shall maintain an Excel spreadsheet which includes all devices enrolled into a service program, or previously enrolled. NOTE: The spreadsheet shall be submitted to the COR and the Office of Maritime Law Enforcement no later than three days after delivery of new devices or enrollment of previously purchased devices and updated quarterly thereafter.

The Contractor shall include, but not be limited to, all repair parts, training, tools, test equipment, travel, and labor in the price for service support. The Contractor is responsible for the storage of all spare parts, consumables, hardware and software necessary to fulfill the requirements of this contract.

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2.4.1 Preventative Maintenance (PM). These activities are currently performed by the operators and shall not be required under the contract unless they exceed the abilities and training of operators. The Contractor must provide maintenance procedure cards for all preventative maintenance activities in the equipment’s Operations Manual. Additionally, the Contractor must consult the Coast Guard Office of Maritime Law Enforcement staff to confirm the correct PM items are identified.

2.4.1.1 The Contractor shall provide a supply source for all consumables, maintenance items, and related tools that the Government will need to perform PM.

2.4.2 Corrective Maintenance (CM). For any device enrolled into a service program, the Contractor shall perform required CM in accordance with normal commercial practices and with the maintenance manual. All CM will be including in the scope of work.

The Contractor shall record and maintain a comprehensive log for all corrective maintenance actions performed, which should be included on the “TD Maintenance Actions spreadsheet.” The log must be provided to the COR on a quarterly basis.

The definition of CM and the associated levels are as follows:

Corrective Maintenance—Unscheduled maintenance activities performed to repair failed devices. These actions usually expend consumables and spare parts. There are three discrete levels:

o Level I CM—CM that is performed as needed to effect repairs that do not require trained FSTs (e.g., replacing jammed printer paper, etc.). These activities are performed by operators and shall not be required under the maintenance period. However, FSTs must be available by phone and email to guide operators through the appropriate corrective actions.

o Level II CM—CM that is performed as needed to effect repairs that always require trained FSTs. These services shall be required under the maintenance period.

o Level III Depot Maintenance (DM)—Unscheduled maintenance activities performed to repair failed devices that are performed by shipping the devices back to a Depot.

Depot Turn Around Time (DTAT). The Government seeks to minimize system downtime associated with DTAT which is defined as the time elapsed from shipment of a disabled device, repair at a depot maintenance facility, and return to the originator.

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The Contractor shall develop a depot maintenance plan to support CM services that ensure return (delivery) back to the Government within fifteen (15) days receipt.

2.4.2.1 The Contractor shall be responsible for any repairs resulting from ineffective CM performed by the Contractor.

2.4.2.2 The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM on the fundamentals of safety, functional operation, maintenance and repair of the devices and associated peripheral equipment.

2.4.2.3 The Contractor shall inform the COR when refurbished parts are initiated into the Contractor’s supply chain for CM repairs.

2.4.2.4 The Contractor shall ensure that parts obsolescence during the contract period of performance does not affect the Contractor’s ability to meet requirements.

2.4.2.5 CM, which requires on-site support and where deemed operationally necessary by the Government, shall be provided twenty-four hours a day for all seven days of the week. CM shall include technical support required to regain operation of a device. Contractor must provide troubleshooting via email and phone twenty-four hours a day for all seven days of the week. Email requests must be responded to within 30 minutes of receipt.

2.4.2.6 The Contractor shall provide a detailed listing of hardware and software including the companies (with country of origin locations) who assembled and developed each part as part of the Master Configuration Item List

(MCIL).

2.4.2.7 CM shall include shipment and all associated transportation costs including local logistics transportation and repair part shipment from the Contractor’s part location to the device location.

2.5 Supply Support.

2.5.1 The Contractor shall be responsible for all parts and materials used for manufacture and delivery in accordance this SOW.

2.5.2 The Contractor shall establish a robust supply chain management process that includes the appropriate levels of repair parts, distribution procedures, and shipping modes to support the requirements of this SOW.

2.6 Waste Disposal.

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2.6.1 The Contractor shall provide for disposal and recycling of radioactive sources for up to 150 obsolete, defective, or damaged trace detection devices, including those purchased prior to this contract. Radiation components must be disposed of by a U.S. NRC or Agreement State licensee that is authorized to perform these functions, as applicable.

2.6.2 The Contractor shall provide for shipping and provide the requesting location a shipping label upon request to facilitate movement of the device from the Coast Guard facility to a facility of the Contractors choosing.

2.6.3 The Contractor must remove all radioactive materials and destroy the empty shell according to responsible recycling standards. The Contractor shall return the shell upon request, when indicated prior to shipment by the Government. The Contractor shall provide written documentation confirming removal of the radioactive source and complete other Coast Guard forms as necessary to complete the disposition process. The Contractor shall provide for delivery. The following apply:

The Contract shall properly package, crate, and prepare waste materials for shipment.

The Contractor shall take full advantage of reuse, reutilize, and recycle options as the first method of disposition or disposal.

The Contractor shall be responsible for proper disposal of any and all hazardous waste in accordance with and as defined by 40 CFR Parts 260, 261, and 263.

The Government reserves the right to direct the Contractor to an alternate disposition of removed equipment and components.

The Contractor shall request disposition of accountable property from the Government Property Manager.

2.7 Device Delivery.

2.7.1 The Contractor shall perform all activities necessary to deliver devices outlined in this SOW to locations in all fifty States and U.S. Territories as directed by the Government. The Contractor shall coordinate the delivery activities with an authorized Government representative. Delivery of the device shall minimize, to the extent possible, disruption or interference with USCG unit operations.

2.7.2 The Contractor shall provide the Government Property Administrator a copy of the form DD-1149 for each equipment movement for approval before shipment.

Once approved by the Government’s Property Administrator, a copy will be sent to the designated site location.

2.8 Factory Acceptance Testing (FAT) and Site Acceptance Test (SAT).

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2.8.1 FAT Procedures and Reports. The Contractor shall conduct a FAT for each device manufactured to ensure each device is functional, operationally configured, and remains in compliance with contractual requirements.

2.8.2 SAT Procedures and Reports. The Government will conduct a SAT upon receipt of each device. The SAT will confirm that the device is functional, operationally configured, and remains in compliance with contractual requirements. Final acceptance of each device by the Government will occur after successful completion of the SAT.

2.8.3 FAT may be witnessed by Government personnel or a designated contractor.

2.8.4 Test Failure. For those systems during FAT/SAT that result in a failure, the

Contractor must perform repair and provide a corrective action report with delivery. For devices that fail SAT, the Contractor is responsible for all costs to ensure the device is functional, operationally configured, and remains in compliance with contractual requirements.

2.9 Quality Assurance. The Contractor shall establish, implement, and maintain a documented quality assurance management system in accordance with ANSI/ISO/ASQ Q9001:2008. The Contractor shall require that subcontract suppliers have an appropriately documented quality system that controls the quality of the services and supplies provided. The Contractor shall flow down all applicable requirements to subcontractors.

2.10 Safety Standards and Code Requirements.

2.10.1 The Contractor shall ensure that all work performed is in compliance with all applicable local, state and federal standards, codes and regulations. The Contractor shall be responsible for obtaining any required licenses, permits, approvals and/or authorizations for all work performed. This includes the handling, storage, and disposal of hazardous materials. Some devices contain a sealed radioactive source which is encased in a capsule to prevent leakage or escape of the radioactive material. This capsule is located in a source holder (housing or assembly) internal to the system to facilitate the handling and use of the source. The sealed radioactive sources are governed by Nuclear Regulatory Commission (NRC) Regulations at 10 CFR Part 31. Not all trace detection systems that contain a sealed radioactive source require a Radiation Leak Test (RLT). For units containing a sealed radioactive source, the Contractor shall:

Notify the Government which serial numbers require RLT.

Perform radiation leak testing at the request of the Government and document the results on each required system in accordance with 10 CFR §

31.5 unless the Contractor has received an exemption from the NRC that the

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unit does not require an RLT. This exemption notification is specified on a label on each system.

Conduct RLTs on all applicable deployed systems at the required frequencies. Systems that are not in active use may, upon approval of the designated USCG representative, be considered to be “in storage” and an RLT is required only every two years.

Provide RLT kits with detailed instructions to ensure the wipe of a sealed source is performed as specified by Coast Guard personnel. The wipe sample must be taken from the nearest accessible point to the sealed source where contamination might accumulate. The wipe sample must be analyzed for radioactive contamination. The analysis must be capable of detecting 185 Becquerel (0.005 microcurie) or more removable radioactive material on the test sample and must be performed by a person holding a specific license pursuant to 10 CFR Part 30 and 10 CFR Part 32 or from an Agreement State to perform such analyses.

Notify the designated USCG representative and local USCG if an RLT reveals the presence of removable radioactive material that exceeds the regulatory limits (185 Becquerel (0.005 microcurie)) so the sealed source may be removed from service immediately and be decontaminated, repaired, or disposed of by a U.S. NRC or Agreement State licensee that is authorized to perform these functions. The Contractor must submit a report to the designated USCG representative within five (5) calendar days of receiving the test results. The report must describe the equipment involved in the leak, the RLT results, any contamination which resulted from the leaking source, and the corrective actions taken up to the time the report is made.

Maintain a record of leak test results and retain the record for inspection by the U.S. NRC for three years after the next required RLT is performed or until the sealed source is transferred or disposed of.

Ensure each device containing a sealed radioactive source has an RLT performed at intervals in accordance with the governing regulation. In the absence of a certificate from a transferor that an RLT has been made within the six (6) months before the transfer, the device shall not be used until tested.

2.10.2 For devices containing a sealed radioactive source, the Contractor shall prepare and deliver Radioactive Leak Tests upon request and in accordance with the following:

The Contractor shall deliver all RLTs reports by email, or by another method, as decided by the Government.

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The Contractor shall use a file naming convention that includes at minimum:

RLT date (formatted so that files line up chronologically); the device serial number; USCG unique unit identifying number; and, if more than one is performed on the same date, a differentiator (e.g., 1, 2, pre/post- CM, etc.).

Examples: 2016-06-05_40310_PHX .PDF; 2016-06- 20_7080809_12345687_preCM.PDF

The Contractor shall achieve 100% on-time compliance for all RLTs. RLTs are considered complete when the Contractor provides the documentation to the Government. If documentation is not provided within two cycles, then the Contractor shall conduct another RLT. If the missing documentation is a Radioactive Leak Test, then the Contractor shall conduct another RLT and shall provide RLT documentation within 28 calendar days.

2.11 Contact Capability.

2.11.1 The Contractor shall have contact capability to receive maintenance and troubleshooting requests from USCG units.

2.11.2 The Contractor shall establish interface protocols with the USCG to ensure that all device maintenance communication requests are recorded and dispatched as needed upon of receipt of a maintenance request from the USCG.

2.11.3 The Contractor shall supply the location and serial numbers to the Coast Guard

Office of Maritime Law Enforcement prior to shipping or delivering a new device to ensure there is no disruption in maintenance service response.

2.11.4 The Contractor’s contact facility shall be reachable twenty-four (24) hours a day, seven days a week via phone and email. Email inquiries shall be responded to within 30 minutes of receipt.

2.11.5 The Contractor shall not use callback or voice message systems for calls related to trace detection device maintenance.

2.12 USCG TD Maintenance Actions spreadsheet

2.12.1 The Contractor shall establish and maintain a USCG TD Maintenance Actions spreadsheet which includes any device that has been delivered after the contract award date and all devices enrolled in a service program. It must:

Include the entire inventory of fielded devices maintained under this SOW;

Uniquely identify each device by model and serial number;

Include information on all accumulating CM and PM actions performed by the Contractor;

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Include CM start time (at the machine) and stop time (when the FST is finished) for every device so USCG can monitor the average CM duration time;

Include maintenance metrics data and provides the full maintenance and performance history;

Reflect all time values reported in local unit location time;

Provide Government access to all data collected;

Provide detailed maintenance actions on work order tickets to Government personnel upon request;

Ensure maintenance codes are in a standard format and used in a consistent manner; and

Include parts replaced data.

3.0 CONTRACTOR PERSONNEL

3.1 Qualified Personnel. The Contractor must provide qualified personnel to perform all requirements specified in this SOW, as necessary.

3.2 Continuity of Support. The Contractor must ensure that the contractually required level of support for this requirement is maintained at all times. The contractor must ensure that an adequate number of personnel to fulfill all orders are available to receive orders, package the contents, quality assure the orders, and ship within the timeline agreed upon by the COR.

3.3 Employee Identification. If onsite corrective or preventative maintenance, or training are necessary, Contractor employees or representatives must identify themselves with an appropriate government issued identification card.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to unclassified, but For Official Use Only may be required under this SOW. Contractor employees must safeguard this information against unauthorized disclosure or dissemination.

Sensitive Information Requirements. Contractor shall protect all sensitive information (e.g. For Official Use Only) to which they have access under this contract. All Contractor employees with access to sensitive information shall execute DHS Form 11000-6, Department of Homeland Security Non-Disclosure Agreement (NDA), as a condition of access to such information. Sensitive

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information shall be protected in accordance to DHS Class Deviation 15-01 for proper handling and safeguarding of the security of all such USCG information, as defined in the terms and conditions of this contract.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract is a one year base period as follows:

Period of Performance September 15, 2022 through September 15, 2023

4.3 PLACE OF PERFORMANCE. The primary place of performance will be the

Contractor’s facilities but may be onsite USCG facilities from time to time.

4.4 TRAVEL. Travel costs shall be included.

4.5 POST AWARD CONFERENCE. The Contractor must attend a Post Award

Conference with the Contracting Officer and the COR no later than 15 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the COR, is to discuss technical and contracting objectives of this contract. The Post Award Conference will be held via teleconference.

4.6 PROGRESS REPORTS. The Contractor must provide a monthly progress report to the Contracting Officer and COR via electronic mail. This report must at minimum include total number orders, dates order placed & shipped, order number, a breakdown of order, all direct costs per order, number of warranty claims and any recommendations for the reporting or upcoming period. The first progress report will be due on the month following contract award and monthly thereafter.

4.7 PROGRESS MEETINGS. The contractor must meet with the COR on a monthly basis (or as needed) to discuss progress, exchange information and resolve emergent technical problems and issues. These meetings must take place at the Contractor’s facility or teleconference.

4.8 GENERAL REPORT REQUIREMENTS. The Contractor must provide all written reports in electronic format with read/write capability using applications that are compatible with DOD workstations (Windows XP and Microsoft Office Applications). Reports must contain the minimum requirements listed in 4.6 and must be in a simplified user friendly format.

4.9 PROTECTION OF INFORMATION. Contractor access to proprietary information is required under this SOW. Contractor employees must safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation. Contractor access to information protected under the Privacy Act is required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

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4.10 WARRANTIES

4.10.1 The Contractor shall warrant the furnished equipment to be free from defects in materials and workmanship under normal use and service, when used for the purpose for which the unit was designed, for a period of at least twelve (12) months beginning on the date of successful delivery.

4.10.2 The Contractor will unconditionally warrant all equipment for manufacturing defects for a period of not less than 30 days from the date of acceptance by the purchasing Unit.

4.10.3 Each item must carry minimum warranties from the date of acceptance for the periods and reasons set forth by the manufacturer. Contractor must provide a statement of warranty coverage for each item.

4.11 WARRANTY CLAIMS

4.11.1 The Contractor must provide detailed instructions for warranty process.

4.11.2 Warranty claim records must, at a minimum, include the Unit’s name, location, description of problem, description action taken, date of notification, current status, date of completion, return shipping date, and vendor’s shipping tracking number.

4.11.3 Warranty claims must be remedied at no expense to the government except for shipping to the contractor. Contractor will be responsible for return shipping costs, and shipping method must be standard ground unless specified as an emergent need by the Unit in which case, the shipping method must be next day air.

4.11.4 The Contractor must acknowledge receipt of warranty claims to the Unit and COR within two days of being notified.

5.0 GOVERNMENT TERMS & DEFINITIONS

5.1 COR - Contracting Officer’s Representative

5.2 DHS - Department of Homeland Security

5.3 DOD – Department of Defense

5.4 CG - Coast Guard

5.5 LE - Law Enforcement

5.6 MLE - Maritime Law Enforcement

5.7 MLEM - Maritime Law Enforcement Manual

5.8 ASTM – ASTM International

5.9 ISO – International Standards Organization

5.10 ANSI – American National Standards Institute

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5.11 AATCC – American Association of Textile Chemists and Colorists

6.0 GOVERNMENT FURNISHED RESOURCES

6.1 The Government will provide copies of applicable portions of the guiding documents reference cited in SOW 1.4.1 at the Post Award Conference, as required by the Contractor.

6.2 The Contractor must use Government furnished information, data and documents only for the performance of work under this contract, and will be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period. The Contractor must not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

7.0 CONTRACTOR FURNISHED PROPERTY

7.1 The Contractor must furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in 6.0.

8.0 GOVERNMENT ACCEPTANCE PERIOD

8.1 The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

8.2 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor must have an opportunity to correct the rejected deliverable and return it per delivery instructions.

8.3 The COR will have 07 business days to review deliverables and make comments.

The Contractor will have 07 business days to make corrections and redeliver.

8.4 All other review times and schedules for deliverables must be agreed upon by the parties based on the final approved Project Plan. The Contractor must be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor must work with personnel reviewing the deliverables to assure that the established schedule is maintained.

9.0 DELIVERABLES

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9.1 The Contractor will consider items in BOLD as having mandatory due dates.

Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this SOW.

ITEM

SOW

REFERENCE

DELIVERABLE /

EVENT

DUE BY

DISTRIBUTION

1 2.1 Trace Detection Devices with required items

As requested Requesting USCG unit

2 2.2 Loaner IONSCAN 500DTs

48 hours upon request

Requesting USCG unit

3 2.3 Online Operator Training As requested Requesting USCG unit

4 2.4 Service Support Upon award Requesting USCG unit

5 2.5 Disposal of Obsolete, Defective, and General license devices

As requested Requesting USCG unit

6 2.9 Radioactive Leak Test Reports

As needed COR, Contracting Officer

7 4.5 Post Award Conference 15 days after award

N/A

8 4.6 Initial Progress Report Review

Month following contract award

COR, Contracting Officer

9 4.6 Progress Reports Monthly after award COR, Contracting Officer