SOW - Thermo FTIR and Microsope Service Final1.docx

Thermo FTIR and FTIR Microscope Service

1. OVERVIEW / BACKGROUND

The Library of Congress (Library) requires contract support to obtain a comprehensive service agreement for the Thermo Nicolet iS50 Fourier Transform Infra-Red Spectrometer (serial # AUP1500097) and Thermo Nicolet iN10 MX FTIR Microscope (serial # ALK1811786) currently located in the Library’s Preservation Research and Testing Division lab. The iS50 spectrometer was manufactured by Thermo Electron and was acquired by the Library in 2015 and the iN10 microscope was acquired from Thermo Electron in 2018. These instruments are used for research and routine testing of a broad range of Library collection materials, collection housings, and environments.

2. SCOPE

The contractor shall provide the Library with a comprehensive service support agreement for the Thermo Nicolet iS50 Fourier Transform Infra-Red Spectrometer (serial # AUP1500097), and Thermo Nicolet iN10 MX FTIR Microscope (serial # ALK1811786) to include onsite repairs, annual preventative maintenance, and telephone support.

3. REQUIREMENTS

The contractor shall provide a comprehensive service agreement for the Thermo Nicolet iS50 Fourier Transform Infra-Red Spectrometer (serial # AUP1500097), and Thermo Nicolet iN10 MX FTIR Microscope (serial # ALK1811786). The comprehensive service agreement shall include the following:

3.1. ONSITE REPAIRS

· Unlimited, priority on-site repairs for equipment

· Factory-certified replacement parts that are unconditionally warrantied for one year from installation.

· Software and firmware repairs

· All shipping costs for parts sent to/from the Library of Congress

· Engineer labor and travel All repairs shall be made on-site within 3 business days of the contractor determining the need for an on-site repair of the instrument. If this is not possible due to engineer unavailability or a need to order parts, the contractor shall notify the COR within 3 business days of such a delay and schedule repair service within 5 business days of being notified of repair need. All repairs shall be completed within 21 calendar days of the date the repair need was reported to the contractor.

The contractor shall work directly with the COR to schedule the time, duration, and other requirements of the visit.

3.2. ANNUAL PREVENTATIVE MAINTENANCE

The contractor shall conduct an annual preventative maintenance service visit for the equipment within 6 months of the annual year. The preventative maintenance should include:

· Engineer labor and travel

· Basic consumables and any needed replacement or repair parts required

· Any firmware updates shall be provided for installation or installed as part of a service/preventative maintenance visit.

· Software updates for software that does not require hardware or operating system upgrades to run The contractor shall coordinate with the Contracting Officer Representative (COR) to schedule the time, duration, and other requirements of the visit. If more than one day is required to conduct the preventative maintenance on all units covered under this service agreement, additional visits may be scheduled at no additional cost to the government.

3.3. TELEPHONE SUPPORT

The contractor shall provide unlimited telephone support and WebEx based troubleshooting during business hours, Monday - Friday.

labor, and travel To be scheduled by the COR within the first 6 months of each contract period.

5. WARRANTY

The contractor shall provide a one-year warranty for parts and labor to replace or repair defective parts, valid for one year from the date of installation of the part or repair.

6. GOVERNMENT FURNISHED PROPERTY

The contractor may use consumables or other spare parts available with the instrumentation covered under this service agreement.

7. CONTRACTOR QUALIFICATIONS

The contractor shall use only Thermo Electron trained and certified service engineers.

8. SHIPPING AND TRAVEL

The contractor is responsible for all shipping costs to/from the Library of Congress for any parts and travel expenses for contractor personnel.