SOW - SolidWorks.pdf

STATEMENT OF WORK (SOW)

as of 3 AUG 2022

1. Contract or Task Order Title. SolidWorks Subscription Service Plan

2. Background. This effort is required to ensure that the SolidWorks remains operable to sup‐ port the mission of the 3D Medical Application Center (3D MAC). This Computer Aided Design (CAD) Software is used routinely for the design and construction of medical models, simulation, assistive technology, orthotics, and prosthetic componentry which is supports of our patient population, providers, and educational efforts.

3. Objectives. This contract will support live technical support from any issues that arise with using the SolidWorks. Regular software updates, which allows the system to perform with the most current tools, operations, and ensures the laboratory’s compliance with other equipment.

4. Scope. SolidWorks technical support, and annual software updates to ensure conformity within the technological field for licenses at Walter Reed National Military Medical Center.

Software Description Serial Number

SolidWorks Standard License 9000006061461292R2KF3V2H

SolidWorks Standard License 9000009754543663S2GTN822

SolidWorks Premium, Floating License 9010010294133466GZPSRS85

5. Specific Tasks.

SolidWorks 2022 Annual Subscription Service Plan

The Contractors shall provide automatic updates and new version releases for your li‐ censed SOLIDWORKS software‐ Live technical support 7 days per week

The Contractor shall provide telephonic communications with the Government to dis‐ cuss technical matters relating to the performance of this contract. A systems operator will be made available to answer technical questions regarding system operations and applications. Live technical support from your local authorized Value‐Added Reseller

(VAR).

Complete system hardware warranty (assuming continuous renewal)

The Contractor will provide software enhancements designed for Subscription Service members.

The Contractor will provide customer access to privileged content on My.SolidWorks.com

The Contractor will provide customer access to the SOLIDWORKS Customer Portal— online

Contractor will provide all other benefits of subscription service program.

6. Performance Standards.

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

6.1 Technical Support Performance occurs with no

required re‐performance or re‐work at least 80% of the time. Hardware and software problems are resolved in a satisfactory manner with cus‐ tomer service available by phone or email 7 days/week.

Retain Technical Support logs for record

6.2 Software updates Software updates are provid‐

ed to end user and for facility testing

Monitor releases for updates and program notifications

7. Place of Performance. By phone, email, or online tutorials, the vendor will provide software technical assistance and user instruction for use of the SolidWorks software to the 3D MAC staff in WRNMMC. The vendor will provide mail‐in hardware repair services.

8. Period of Performance. POP is 1 year starting immediately after reactivation of subscription service.

9. Delivery Schedule.

SOW

Task#

Deliverable Title

Format Due Date Distribution of Software

Frequency and Remarks

6.1 Technical

Support

Telephone, e‐mail

As needed

6.2 Software Electronic me‐

dia

Date or calen‐ dar days after award or event

Standard Dis‐ tribution

Will be at user and fa‐ cility’s dis‐ cretion for major and minor up‐ dates

10. Security. The SolidWorks software package will contain no PHI and PII.

11. Government‐Furnished Equipment (GFE)/Government‐Furnished Information (GFI). N/A

12. Other Pertinent Information or Special Considerations. The vendor needs to be a certified reseller of SolidWorks. Certified resellers are the only vendors qualified to provide technical service and updates.

a. Identification of Possible Follow‐on Work. N/A ‐ Renewal of Annual Service contract is recommended to maintain extended warranty and software support.

b. Identification of Potential Conflicts of Interest (COI). none

c. Identification of Non‐Disclosure Requirements. none

d. Packaging, Packing and Shipping Instructions. Not applicable. Instrument is on site.

Software is delivered electronically.

e. Inspection and Acceptance Criteria. Instrument performs according to manufactur‐ er’s instructions for use to perform AST.

13. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

1194.21 ‐ Software Applications and Operating Systems

1194.22 ‐ Web Based Intranet and Internet Information and Applications

1194.23 ‐ Telecommunications Products

1194.24 ‐ Video and Multimedia Products

1194.25 ‐ Self‐Contained, Closed Products

1194.26 ‐ Desktop and Portable Computers

1194.41 ‐ Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology (E&IT) products are proposed.

Functional Performance Criteria

1194.31 ‐ Functional Performance Criteria