SOW_Small_Meter_Installations_10_24_25_water_.pdf

Scope of Work (SOW) Small Water Meter Installations Department of Watershed Management (DWM) City of Atlanta

1.0 Purpose

The purpose of this Scope of Work is to define the requirements for the installation, removal, relocation, and associated services for small water meters (¾-inch to 2-inch) throughout the City of Atlanta. The work will be performed under a multi-award, unit-price contract on a task order basis.

2.0 General Requirements

The Contractor shall furnish all labor, supervision, tools, equipment, and incidentals necessary to perform the work in accordance with:

• DWM standards and specifications

• City of Atlanta ordinances and requirements

• Applicable federal, state, and local codes and regulations

3.0 Description of Work

The Contractor shall perform the following tasks, including but not limited to:

1. Installation of meter boxes for ¾-inch to 2-inch meters

2. Installation, removal, and salvage of ¾-inch to 2-inch water meters

3. Installation of taps, service laterals, valves, and fittings

4. Abandonment and salvage of existing meters and service laterals

5. Relocation of existing meters as directed by DWM

6. Provision of traffic control and/or certified police officers when authorized

7. Minor pavement and sidewalk removal and replacement

DRAFT

8. Site restoration, including:

• Asphalt patching (e.g., 3'x3', 4'x3')

• Concrete sidewalk and/or curb & gutter replacement

• Topsoil, sod, or seed replacement

9. Disposal of all surplus, unsuitable, or waste materials

10. Cleanup and restoration of work areas to pre-construction condition

4.0 Materials Responsibility

• Provided by DWM:

• Water meters

• Meter boxes (small and large)

• Copper piping

• Specified valves and fittings

(See Appendix A: Materials Responsibility Matrix)

• Provided by Contractor:

• All other materials, tools, equipment, and supplies necessary to complete the work

5.0 Task Order Assignment

• Work will be assigned via task orders on a rotating basis among awarded contractors

• Each task order will specify:

• Location(s)

• Scope of work

• Schedule and completion time

• Task orders will generally be issued bi-weekly

• DWM reserves the right to assign emergency or specialized task orders based on contractor availability, performance, and response time

6.0 Emergency Response Requirements

Contractor shall initiate a crew to respond within one (1) to two (2) hours of receiving notification of a high-priority event, including but not limited to service disruptions, destruction of property or public health threats. For all emergency and after-hours work, the Contractor shall provide a minimum crew consisting of one (1) foreman, one to two (1–2) equipment operators, and one to two (1–2) laborers, all of whom shall be qualified and equipped to perform the required tasks safely and efficiently. Compensation for emergency and after-hours work shall be based on time and materials in accordance with the unit rates established in the contractor’s bid pricing schedule.

7.0 Service Level Agreements (SLAs)

Contractors shall meet the following minimum performance standards:

Water Utility Service Level Metrics for Meter Installations and Emergency Response

1. Service Level Metrics

• Response Time

• Standard Task Orders: Response required within 2 business days of task order receipt.

• Emergency Task Orders: Response required within 1 hour of notification.

• Installation Cycle Time

• Standard Task Orders: Installation must be completed within 10 business days from task order issuance.

• Emergency Task Orders: Installation must be completed within 4 days of task order issuance, depending on severity.

• First-Time Acceptance Rate

• A minimum of 95% of installations must pass inspection without requiring rework.

• The same standard applies to both standard and emergency task orders.

Measurement and Reporting Cadence

• Daily/Real-Time Monitoring

• Emergency response times and critical task orders are tracked in real time via dispatch and work order systems.

• Monthly Reporting

• Summary reports detailing SLA compliance, exceptions, and trends must be submitted by the 5th business day of each month.

• Quarterly Performance Reviews

• Formal review meetings will be conducted quarterly to evaluate performance, identify systemic issues, and recommend improvements.

• Annual Audits

• Comprehensive audits will be conducted annually to verify data accuracy, validate meter performance, and assess long-term SLA adherence.

Failure to meet SLAs may result in corrective action, reassignment, or contract termination.

8.0 Safety Requirements

• Contractor shall comply with all OSHA regulations, including:

• Trenching and Excavation Safety (OSHA 2226-10R 2015)

• Contractor is responsible for providing and maintaining all required safety equipment

9.0 Traffic Control

• Contractor shall implement traffic control measures per City of Atlanta and GDOT standards

• Police officers may be required for certain locations; prior authorization from DWM is required

• Compensation for traffic control and police services will be paid under designated bid items

10.0 Completion of Work

• All work must be delivered complete, tested, and ready for service

• Contractor is responsible for any damage caused during construction

• All disturbed areas must be restored to original or better condition