SOW Sec C MELTIO 51724 JGrev2.docx

Statement of Work (SOW) Naval Air Systems Command (NAVAIR) Commercial-Off-the-Shelf (COTS) MELTIO HAAS System Maintenance and Sustainment Support

1.0 General: This requirement is for the acquisition of consumables (i.e. tips, machine parts, laptop etc.), machine parts, software licenses, training, technical support services, and preventative maintenance for the PHILLIPS MELTIO HAAS system.

2.0 Background: The NAVAIR Sustainment Group, Additive Manufacturing (AM) Integrated Product Team (IPT) has developed and proven AM capability as a viable means to enhance supply system response time to the warfighter. Additionally, AM provides an enabling capability to increase current readiness, answer emerging combatant commander threat requirements, and potentially become an increasingly integral part of initial production by the original equipment manufacturer (OEM). As the AM capability continues to mature it will become a driver for cost reduction in the area of Operational and Support costs over the life of supported weapon systems and their support equipment. One Phillips Meltio Haas Hybrid system was procured, installed at Patuxent River Maryland. The unit requires routine preventative maintenance and software updates which can only be provided by qualified Phillips Meltio Haas service technicians. The unit has no backup and is the single source for additive manufacturing research capabilities within the NAVAIR Becker Lab located at Patuxent River, MD.

3.0 Scope: The Department of Navy, NAVAIR requires the performance of scheduled inspections, maintenance, calibration testing (as applicable), and repairs on a variety of industrial machines in accordance with (IAW) the Original Equipment Manufacturer (OEM) specifications. The Contractor shall provide trained and qualified personnel to perform these services. This SOW defines the acquisition of the Phillips Meltio Haas post sustainment support.

4.0 Requirements: Work under this contract shall be performed at Naval Air Systems Command (NAVAIR) Becker Labs, Building 2188, Patuxent River, MD. The Contractor shall provide all parts, materials, labor, tooling, test equipment, and specifications required to evaluate, inspect, calibrate (as applicable), and repair the machines listed in thecontract at the firm-fixed prices listed in the Schedule of Services. This requirement includes technical, software, licenses, hardware, maintenance, publication support and non-modified consumables (tips, nozzles, machine parts) for the system. Sustainment support includes Additive Manufacturing System (AMS) problem resolution; original equipment manufacturer (OEM) reach-back capability for software and hardware component updates; engineering investigations with corrective actions for system anomalies.

4.1 Labor and Materials

4.1.1 The Contractor shall furnish all coolants, oils, lubricants, and other fluids required for maintenance and repairs during the maintenance and calibration work effort. .

4.1.2 NAVAIR will retain responsibility for the storage and removal of all waste fluids. NAVAIR will also ensure that updated Material Safety Data Sheets are readily available for all fluids

4.2 Annual Hardware Preventative Maintenance, Annual Software Maintenance and Calibrations (CLINS X001(hardware maintenance), X002 (software maintenance), X003 (annual hardware preventative maintenance), X004 (calibration) The Contractor shall travel to NAVAIR, Patuxent River, MD on a mutually agreed upon schedule to perform the inspections, maintenance, and calibrations (as applicable) for the inspections, maintenance, software updates and calibrations. Scheduling will be accomplished to maximize equipment availability for NAVAIR AM activities required by the Government in accordance with CDRL A002 Service/Work Request Report.

4.2.1 The Contractor shall provide updates/patches to system unique software updates and patches in accordance with CDRL A004 Computer Software Product End Item and hardware license updates in accordance with CDRL A002 Service/Work Request Report required for the operation of the AM system.

4.3 Calibrations and Certificates of Calibration

Machine calibrations shall be completed as required IAW OEM specifications. If the machine does not require calibration or have the capability for calibration, the Contractor should notify the AM Program Technical Point of Contact. The Contractor shall provide a certificate of calibration for thecalibrated machine to include a certificate number, name or initials of person performing the calibration, calibration date, instrument type, instrument manufacturer, instrument model number, sensor serial number (during annual change), adjustment or service performed, calibration results, a description of calibration, and type of calibration procedure performed. Certificates shall be completed after each annual visit in accordance with in accordance with CDRL A002 Service/Work Request Report.

4.3.1 Calibration Decals

The Contractor shall provide a decal on the unit to indicate current calibration. The decal shall include the calibration date, name or initials of person performing the calibration, next calibration due month/year, unit serial number, and name of company performing calibration.

· Decals shall be applied in such a manner that will not cause damage to the equipment or at a later date when the decal is removed.

· Decals shall not be applied as to hinder the reading of any display.

4.4 Repairs (CLINS X008 (SME hours), X009 (ODCs))

The Contractor shall repair items on an as required basis. When the machine is found to require repairby the Contractor during the annual inspection, which is outside the preventative maintenance effort, the Contractor shall investigate the problem to determine if it can be repaired and determine if the repair is within the scope of the annual inspection efforts. If the repair is not within the contracted annual inspection workscope then the Contractor shall provide a repair quote identifying Technical Expertise Hours as well as any Other Direct Charges IAW paragraph 4.4.2.

4.4.1 If a machine is determined to require repair at times other than when the Contractor is at NAVAIR AM Patuxent River, MD for the annual inspections, the Contracting Officer will negotiate a contract modification with the Contractor for a site visit to complete test and evaluation of the broken machine. The Contractor and the TPOC will mutually agree upon a visit schedule for the Contractor to investigate the problem and determine if the machine can be repaired. The Contractor shall provide a repair quotation IAW paragraph 4.4.2

4.4.2 The Contractor shall provide a quotation to the Contracting Officer for the cost of the repairs inclusive of additional technical expertise hours and ODCs. The quotation shall be valid for thirty (30) calendar days and shall include:

Machine and serial number Description of each discrepancy found.

Cost of parts to the Government (if the part is not listed on the separately priced parts list, this must be notated in the quotation and price for each part will be negotiated IAW paragraph 4.4.5).

Itemized pricing will be provided for all unusual damage.

Total dollar amount for each discrepancy.

Total dollar amount for complete list of discrepancies

4.4.3 Cost of Repairs

The Contracting Officer will be responsible for reviewing the list of discrepancies and either accept, negotiate, or decline the Contractor’s proposal. If the machine is found to require repair during the Contractor’s scheduled maintenance visit, the Contracting Officer will make every effort to provide approval in time to allow the Contractor to complete the repairs during their visit. Additional work shall not be performed until the quotation is accepted and a negotiated contract modification is provided by the Contracting Officer. The Contractor will have thirty (30) days to complete the repairs after receipt of the contract modification. In the event that a quotation is declined by the Contracting Officer, the Contractor shall not complete any additional work on the item.

NAVAIR shall not be liable for any amount expended by the Contractor in excess of the applicable firm fixed price reflected in the schedule unless prior written authorization has been granted by the Contracting Officer.

4.4.4 Replacement Parts

Parts of a machine found to be in a serviceable condition as a result of functional testing shall be reused. Missing parts and parts found to be defective or that require replacement according to the OEM’s instructions shall be replaced with parts meeting the OEM’s specifications and drawings. Replacement parts shall be new. The cost of parts that are routinely replaced during maintenance and/or repair shall be included in the price listed in the Schedule of Services for each machine during the scheduled preventative maintenance cycle. Parts that are not part of the routine preventative maintenance shall be identified by the over and above process outlined in paragraph 4.4.2.

4.4.5 Separately Priced Replacement (CLIN X008 (SME hours), X009 (ODCs)) When parts are required that are outside of the contracted annual preventative maintenance cycle, the Contractor shall utiilze paragraph 4.4.2 and the over and above CLIN. p The Contracting Officer will negotiate a contract modification authorizing use of the separately priced replacement part(s) or provide disposition instructions. The delivery schedule will be adjusted accordingly for any delay associated with requesting and obtaining the approval to utilize the specified separately priced replacement part(s) in accordance with paragraph 4.4.2.

4.5 Sustainment Support Package

4.5.1 The Contractor shall provide a sustainment support package that includes updated equipment/system User Manual (with Government Purpose Data Rights) to include operations and maintenance procedures, initial maintenance training to include scheduled maintenance requirements, system trouble shooting and associated procedures and illustrated parts breakdown and training manuals.

4.5.1.1 User Manual updates shall include the following commercial operations and maintenance procedures listed below.

· Operations and Maintenance Procedures in accordance with CDRL A001 – Commercial off-the-shelf (COTS) Manuals and Associated Supplemental Data

· End User Trouble Shooting Procedures in accordance with CDRL A001 – Commercial off-the-shelf (COTS) Manuals and Associated Supplemental Data

· Illustrated Parts Breakdown of User Replaceable Parts in accordance with CDRL A001 – Commercial off-the-shelf (COTS) Manuals and Associated Supplemental Data

· Training Manuals in accordance with CDRL A003 – Training Materials

4.5.2 Training (CLINS X005 (training) and X006 (training))

4.5.2.1 The Contractor shall provide 4-day on-site training overview of proper techniques used while setting up, processing, and programming both Additive and Subtractive operations. It consists of maintenance training, machine setup procedures, G-code programming structure, additive parameter editing and an introduction into CAM programming of Additive toolpaths. It provides students with hands-on training and demonstrations. (CLIN X005). Training materials will be provided in accordance with CDRL A003 Training Materials.

4.5.2.2 The Contractor shall provide 4-day on-site advanced training. This four-day course takes a deep dive into Additive and Subtractive CAM programming. It consists of toolpath strategies commonly used in Hybrid manufacturing, build simulation, system calibration, non-planar slicing, and when applicable multi-axis deposition. It provides students with hands-on training and demonstrations. (CLIN X006) Training materials will be provided in accordance with CDRL A003 Training Materials.

4.6 Consumables (CLIN X007 (consumables – pricelist))

The Contractor shall provide user level consumables replacement kits and parts. The consumable replacement kits and parts shall be comprised of the items as identified in the kit content description (attachment X). The Contractor shall provide user level consumable replacements. Delivery period will be identified in the issued contract modification..

4.7 Technical Expert Support (CLIN X008 (SME hours)

The Contractor shall provide technical support hours as required to address troubleshooting, maintenance efforts and ancillary equipment, software and hardware anomalies in addition to applicable warranty provisions. Troubleshooting hours and efforts will be identified on a negotiated contract modification in accordance with CDRL A002 Service/Work Request Report.

4.9 Other Direct Charges (CLIN X009 (ODCs))

The Government estimates for ODCs are based not-to-exceed amounts. The Contractor may be required to travel and/or work on-site at the Government’s request. Travel, materials and technical expert hours will be determined by a negotiation contract modification. . Technical expert hours and materials shall be submitted in accordance with paragraph 4.4.5.

4.9.1 All material purchased by the Contractor under this item becomes the property of the Federal Government.

4.10 Documentation and Specifications

NAVAIR AM does not own, nor can it provide the technical documents required to complete any inspection, calibration (as applicable), maintenance or repair. The Contractor shall complete these tasks in accordance with OEM specifications, as available, or industry standards.

5.0 Quality

5.1 Quality Control

The Contractor is responsible for performing or assuring all inspections, tests, and calibration (as applicable) necessary to substantiate that the goods or services furnished conform to the Government’s requirements. These requirements are equivalent to the OEM best commercial practices for the system. The Contractor shall take prompt action to correct conditions that have or could result in goods or services that do not conform to contractual requirements. Records of conformance shall be maintained on file at the Contractor’s facility and made available or provided for review by the Government upon request. The Government reserves the right to conduct surveillance at Contractor’s facility to verify the existence, adequacy, and effectiveness of the quality system. Upon request of the Government, the Contractor(s) shall forward a copy of their current certification and quality control manual for review.

5.1.1 The Contractor shall, immediately upon discovery, notify and disclose conditions to the Contracting Officer of any event, supply change, material change, supply malfunction, counterfeit/suspect parts or materiel, defect or non-airworthy condition of any product or component found to potentially cause a non-conformity to the original specifications of this contract. The Government reserves the right to inspect any non-conforming product or component. Therefore, the Contractor shall obtain approval from the Contracting Officer prior to the disposition of any non-conforming product or component.

5.1.2 The Contractor’s quality control manual shall address in detail the Contractor’s risk management, test, inspection, non-conforming product, and counterfeit/suspect parts processes.

5.1.3 The Contractor shall immediately notify the Contracting Officer of any changes that potentially have an impact on the product. Changes may include but are not limited to products, processes, materiel, supplier sources, manufacturing facility location and personnel qualifications.

5.1.4 Upon notification of the change, the USN will approve or deny the change. In the event that the change is not approved by the USN, the contract, delivery order or task order may be cancelled or terminated for convenience IAW FAR regulations.

5.1.5 The Contractor shall retain all records IAW FAR 4.7 Contractor Records Retention. The Contractor shall make records available or provide to the Government within thirty (30) days of written change. In the event that the change is not approved by the USN, the contract, delivery order or task order may be cancelled or terminated for convenience IAW FAR regulations.

5.1.6 Unless otherwise specified, the Contractor shall flow down all requirements in this contract to their supply chain, to include all subcontractors and suppliers.

5.2 Warranty

Any express warranties from subcontractors, manufacturers, or supplies for work performed or materials furnished under this contract shall be passed through to the benefit of the Government.

6.0 Contractor Personnel

6.1 Qualified Personnel

The Contractor shall provide OEM certified, industry trained technicians and all personnel shall be qualified to perform the maintenance, repair, and calibrations (as applicable) on the listed equipment.

6.2 On-Site Visits

Contractor personnel shall be escorted by Government personnel upon arrival at the base. All on-site visits will be coordinated with the Government’s Technical Point of Contact (TPOC). If the TPOC cannot be reached, the AM Program Analyst (AM PA) will serve as the secondary contact. The TPOC and AM PA for this SOW shall be provided at the time of Award. The Contractor shall ensure that the contractually required level of support in accordance with the OEM specifications are maintained at all times during the on-site visit. The TPOC cannot authorize or order the cessation of, delete, change, or waive any of the technical requirements or other terms and conditions of this SOW. Should a desire to change (monetary or otherwise) this SOW, the Contractor must submit a written request to the Contracting Officer for consideration.

6.3 Contractor Representative

The Contractor shall provide a single POC that shall be responsible for all Contractor work performed under this SOW. The Contractor shall provide the name of the POC and the name(s) of any alternate POCs authorized to act for the Contractor in the absence of the primary POC before the start of performance. The primary POC and all designated alternates shall be able to read, write, speak, and understand English.

6.4 Identification of Contractor Employees

6.4.1 The Contractor will be met at the gate by a Government representative and shall be continually escorted by the representative for the duration of the visit. Base access requires 100% hands on identification (ID) checks. Drivers of vehicles must show a state driver’s license, valid vehicle registration, and current proof of insurance. All vehicles are subject to random search under Title 18 U.S.C. 1382.

6.4.2 The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a Foreign Object Debris (FOD) hazard and clearly identifying the employee as a representative of the contracted firm.

7.0 Policies and Regulations

7.1 Access to NAVAIR Patuxent River, MD

NAVAIR is a tenant command of NAVAIR Patuxent River, MD. The Contractor shall be met at the gate by a Government representative and shall be continually escorted by the representative for the duration of the visit. Base access requires 100% hands on identification (ID) checks. Drivers of vehicles must show a state driver’s license, valid vehicle registration, and current proof of insurance. All vehicles are subject to random search under Title 18 U.S.C. 1382.

7.2 The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial and laboratory areas. These areas have the potential to expose workers to hazardous materials, which may include, but is not limited to hexavalent chromium, cadmium, beryllium, lead and others. Areas where exposures are expected to exceed the permissible shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards, including the use of personal protective equipment.

7.2.1 The Government will be responsible for the removal and disposal of any and all hazardous materials that are accumulated as a result of the maintenance performed on the Meltio Haas system.

7.3 The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. The industrial complex at USN has the potential to expose workers to hazardous materials, which may include, but is not limited to hexavalent chromium, cadmium, beryllium, lead and others. Areas where exposures are expected to exceed the permissible shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards, including the use of personal protective equipment. While working in regulated areas where the exposure to hazardous dust is expected, the USN recommends, at a minimum, the use of Powered Air Purifying Respirators (PAPR) with a protection factor of 1000 when exposure levels may reach the OSHA permissible exposure levels.

7.4 The Contractor shall be subject to safety inspections of its work sites by the Government. Contractor safety records shall be available upon request by the Contracting Officer. The Contractor shall be liable for, and shall indemnify and hold harmless the USN against, all actions or claims pertaining to the “personal” safety requirements of employees. The Contractor shall provide all personal protective equipment (respiratory protection, hearing protection, gloves, steel-toed shoes, safety glasses, protective clothing, etc.). In addition, the Government is not responsible for medical examinations, hearing testing, substance abuse testing, or any other type of testing for Contractor employees.

7.5 Security requirements for Contractor’s coming aboard the USN NAVAIR complex is subject to change at any time during the contract period of performance. If requirements change, the Contractor will be notified of the steps that need to be taken to conform to these requirements. Failure to comply with the security requirements will prevent access.

8.0 Cyber Security

Software and hardware utilized within the system enclave shall adhere to applicable federal laws, Executive Orders, directives, policies, regulations, standards, guidelines, and organizational mission/business needs required to resist direct attack, and resistance to tampering or bypass.

9.0 Cybersecurity System/Software Assurance Report

If software is to be delivered to the Government then the Contractor shall address these requirements within the Cyber Sec System/Software Assurance Report in accordance with CDRL A006 Technical Report – Study/Services.

10.0 Contract Deliverables (Contract Data Requirements List – CDRL (CLIN X010))

The following shall be delivered to the Government:

CDRL A001 – Commercial off-the-shelf (COTS) Manuals and Associated Supplemental Data CDRL A002 – Service/Work Request Report CDRL A003 – Training Materials CDRL A004 – Computer Software Product End Item CDRL A005 – IPT Cyber Security Implementation Plan CDRL A006 – Technical Report- Study/Services