SOW - Replace Radio System.pdf

Attachment I

STATEMENT OF WORK

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 1

1.0 Needs Statement and History

The Federal Bureau of Prisons (FBOP) is seeking a UHF trunked, land mobile radio (LMR) system including subscribers for MCC Chicago, IL. FBOP requires a ''turnkey" effort that includes infrastructure design, implementation, furnishing of equipment, site preparation, systems integration, fleet map design, codeplug development, acceptance testing, training, warranty, maintenance support after warranty expires, and technology refreshment that includes hardware and software (lifecycle management services).

The vendor will assist in the initial configuration of talk-groups and channels, and perform any activities required for RF site to interoperate with external LMR Systems.

The vendor will provide quantities of Hand-Held, Desktop, and vehicular units as prescribed within the SOW. The vendor will assist with the initial programming of all units for comprehensive acceptance testing.

Additional services required include network preventative maintenance, on-site infrastructure response, infrastructure repair, technical support, centralized system management, on-site dispatch service, subscriber/mobile repair and preventative maintenance.

Infrastructure Maintenance service shall include, but not limited to, 24/7; 365 days a year maintenance coverage that provides a 15 minute telephonic response time from the period of notification and a 4 hours response time, 48 hours restoration time for major system failures, 5 days subscriber repair and preventative maintenance, technical support, and fault code notification monitoring. If this requirement is not to be achieved, the vendor will submit a written response to the BOP for approval or disapproval to exceed this requirement. Within the submission, a detail description of the current state of the system and the reason for not meeting expectations. In addition, to include, but not limit to, technical support, and fault code notification monitoring. In addition to notifying the vendor’s on call technician within the 15 minute telephonic response window, The Bureau of Prison (BOP)designated point of contact will also be notified so that;

• The BOP designated point of contact is made aware of the problem, and

• The BOP designated point of contact is notified that a service technician will be dispatched to the BOP Institution within the next 4 hours.

The vendor will provide a depot repair services for subscribers portable, consolette and mobile x

10-15-20

4D1T

SOW Dated: October 2020 Page 2

STATEMENT OF WORK

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

radios and will return the repaired portables within 10 days. The vendor will establish and perform preventive maintenance and radio calibration on each subscriber radio on a yearly basis.

All infrastructure components shall operate in the National Telecommunications and

Information Administration (NTIA) defined 12.5 KHz - narrowband channel spacing and support the Project 25 defined Common Air Interface (CAI).

The System will use existing frequency pairs allocated for trucking system use. The actual frequency assignments will be provided upon award. Any new frequencies provided for any additional channels will be within specifications of existing combining/multi-coupling system.

MCC Chicago currently has a five (5) channel UHF trunking infrastructure radio system that supports 164 subscribers, three (3) dispatch consoles, four (4) desktop/consolette radios, and three (3) mobile radios. A schedule of supplies required will be provided.

2.0 Project Overview

The vendor shall provide all equipment and services in support of this program. The equipment shall include radio frequency (RF) infrastructure equipment and subscriber radios. Services shall include, but are not limited to; project management, system engineering services, system design and staging, site preparation/development, fleet mapping and codeplug development, equipment installation and optimization, acceptance testing, system training, maintenance support, and lifecycle management.

In-building radio frequency coverage is critical to the safety and security of FBOP personnel as well as the orderly running of our facilities. The FBOP requires that the system be scalable and provides at a minimum 95% (RF) reliability, which is an industry standard public safety practice that the FBOP demands for our personnel operating portable radio units throughout a correctional facility. The vendor will design their system utilizing existing BOP installed Tower and shelter. However, if vendor cannot validate that, this solution will provide the required radio coverage; the vendor will submit a solution for BOP review. A Distributed Antenna System (DAS) will not be considered as a viable solution due to security risks associated with them within a security facility.

3.0 Technical Requirements

3.1 System Overview

Any system platform proposed shall be an independent site, project 25 phase 1 FDMA trunked systems single or dual server, if applicable, operating in UHF 406 - 420 MHZ. The system shall have multiple repeater channels and be equipped with the capabilities to

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 3 limit private call capacity so that group communication not impacted by system busies.

The system should have a flexible infrastructure design and a modular architecture that readily accommodate future expansion of repeaters, talk groups, dispatch console positions, remote network terminal connection, and subscribers. The system shall be software upgradable to incorporate future technology refreshments. The system shall support dispatch console operator positions and system management equipment including remote system terminal.

The trunking control channel operation shall be 9600 baud data channel trunking protocol or higher and transmit the emergency alarm notification to the dispatcher via the trunking control channel, which enables immediate emergency notification even when all voice channels are busy. This enables immediate emergency notification even when all voice channels are busy. Portable radios shall have integrated man-down feature that is capable of transmitting an emergency alarm when activated.

3.2 System Features

The system and ancillary equipment shall be digital and analog capable, operate on 12.5kHz narrowband channels, and support Project 25 CAI. At a minimum, the system shall be capable of providing the following features:

3.2.1 Required System Features:

• Emergency with Body Alarm: The system shall enable radio users to signal an emergency to the dispatcher even if all voice channels are busy. The radio user signaling the emergency shall have top priority access to a voice channel. The dispatch console provides audible and visual alarm indicators and is programmable to receive up to three separate emergency talk group indications simultaneously.

The system buffers and saves the twenty most recent alarm notifications until cleared. The system must support ruthless preemption, which means that if all voice channels are occupied when an emergency call is made, then the unit initiating the emergency shall be allowed access to the voice channel with the lowest priority user currently assigned.

• Central and Remote Network Management: Configured and managed the consoles by the trunking system's configuration manager, fault manager, and performance reporting applications. This allows FBOP to configure and manage the entire radio system, including the console subsystem, from a single point. The trunking system's configuration manager will be located in the secured radio equipment room/shelter and Secure Electronic Room.

• End-to-End Encryption: The dispatch consoles are capable of performing encryption and decryption service, which results in true end-to-end encryption and provides the highest possible degree of security.

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 4

• System Control: Any altered console can to take control of all dispatch resources in an emergency. Access to this capability is restricted via password protection.

• Multi-select: Dispatchers can select multiple channels and transmit on them simultaneously.

• Talk group Patch: Dispatchers can temporarily place two talk groups into a conversation on a single voice channel.

• Conventional (mutual-aid) Interfaces: The dispatch console can interface talk groups with conventional channels for mutual aid.

• Unit ID Display: The console displays the radio ID.

• Aliasing: The console displays the user-friendly name for a talk group or radio ID(s).

• Activity Log: The console stores user activity by PTT-ID.

• All Call: The console allows dispatchers to broadcast a message to multiple talk groups and radio channels simultaneously.

• Intercom: The console enables the dispatcher to set up an intercom call with another dispatcher.

• Talk group ID Display: The dispatcher can display the talk group ID of the radio using a voice channel.

• Announcement Group Calls: The dispatcher can make an announcement to a designated group.

• Talk group Calls: The dispatcher can initiate a talk group call.

• Tactical Priority: The dispatcher can override pre-programmed priority levels.

• Private Calls: The dispatcher can privately call a radio into a private conversation and radios can privately call other radios. The system must be able to limit private call traffic so that private calls do not disrupt talk group communications.

• Call Alert The dispatcher can send alerts to a radio to verify it is monitoring the trunked system.

• Failsoft: Subscribers shall operate in conventional mode when the trunking system loses its control channel or has a catastrophic failure that no longer allows the system to operate in the trunking mode.

• Redundancy: Subscribers will continue to operate when the trunking system loses the primary control channel or has a catastrophic failure of the CORE processor that no longer allows the system to fully operate. The dispatch console must continue to operate and the dispatchers must be able to maintain communications with the portable radios during failed mode operations.

• Encrypted Transmissions: The dispatch console can monitor and transmit secure AES/DES-OFB communications.

• Environmental monitoring – provide dry contracts independent of network connectivity.

• Desktop radio/Consolette – single-band, programmed with emergency channel, and allow talk around talk groups.

• Remote monitoring: Monitor proposed system for major alarms as well as info to avoid outages and perform patch management for firmware and software

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 5 updates.

• Status Monitoring and Fallback - The system shall provide a means for FBOP Dispatchers to monitor the status of the RF site for out of range, site link, and site trunking system for any faults and provide fallback communication capability in the event of a failure.

• Instant Replay – From the dispatch console, the system shall provide a means for FBOP to record and playback selected talk group conversations. At a minimum, the recording retained for 60 minutes.

• Environment controls – system should be equipped to monitor and display alarm outputs on the dispatch console that notifies FBOP personnel of temperature changes in the equipment room.

3. 3 Dispatch Consoles

The radio system shall incorporate a dispatch console sub-system that will allow FBOP personnel to access any voice channel on the system and equipped with console to subscriber texting.

The dispatch consoles shall be a furniture mountable industrial grade personal computer (PC) which utilizes industrial components designed to operate in a harsh environment, use a standard operating system, and operate in a standard Ethernet LAN environment. The console shall incorporate fault tolerant electronics and shall accept software updates to refresh its technology. The dispatch positions and the trunked system infrastructure linked via dedicated wire lines. Should additional console positions be required in the future, the system shall be able to accommodate them. At a minimum, the dispatch consoles shall utilize a 19 inch, rack mountable, touchscreen display, with at least a 20-inch screen, measured diagonally.

Dispatch speakers and microphones incorporated into a 19-inch rack mountable assembly, which will fit above or below the touch screen display with-in the console position furniture described in section 3.3.1.

It is critical that the dispatch console position function as efficiently as possible. Down time of the dispatch console puts FBOP staff security at risk; therefore, contingency procedures are required for planning and preventing outages in addition to reinstatement of "locked" or loss of display.

The FBOP requires that the dispatch console workstation be strictly limited to radio system operation (program) only. The ability for the console operator to access operating system

"pop up" windows that obscure the dispatch console screen shall be restricted.

BOP13881

Highlight

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 6

Emergency alarm notification to the dispatch console is critical. Manipulation of the dispatch console shall be restricted to the server only and performed in the secure radio equipment shelter/room. It is the FBOP’s intent to limit the possibility of dispatch operators from intentionally or unintentionally configuring the console in a way that will prevent the dispatch operator from hearing and/or seeing the emergency alarm notification.

In the event that it becomes necessary for the Dispatch Console to reboot, "refresh", or update from the Server, it is critical that the time required for the Dispatch Console program to load or become accessible by the Operator is at the fastest rate available by current technology (Section 3.7).

3.3.1 Dispatch Console Position Furniture

Control Center:

At a minimum, the dispatch console furniture will conform to the following specifications : the Control Room dispatch console furniture shall consist of 21" wide metal support structures or bays. Each bay shall accommodate five halt panels (5 W' x 19") of equipment. The height of the proposed consoles shall not exceed 54 inches. The bays shall have a 22-inch writing surface in front. The rear of this surface area shall have cable access grommets for data, phone, video or power cables. The lower front and the rear of the bays shall have locking, removable doors. The bays shall have EIA panel mount rails to mount additional equipment.

Each bay shall have a grounded power strip to connect electrical equipment.

Using the specifications above, the vendor shall propose separately the following:

1. One end bay with side panel

2. One Center bay without side panels

3. One 45° angled corner bay

4. One "turret" style desktop enclosure that supports a touch screen and the console electronics.

Equipment Cabinets:

The vendor shall provide uniform metal cabinets to house the system infrastructure equipment. The cabinets must have vented doors on the front, back, and interior sides.

The cabinets must have lifting eyes.

Measurements indicated in the specification are estimated based on current furniture configurations. It is the vendor’s responsibility to verify the measurements.

3.4 Network Management Equipment

The vendor shall provide system management equipment to diagnose, monitor, program, and maintain the system. The system management equipment shall be expandable to

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 7 incorporate additional terminals in the future.

3.4.1 Fault Management

The vendor shall provide a fault management application that provides real-time, secure, and reliable fault management for devices that support SNMPv3 and reliable communication mechanisms. The application shall also provide fault management for traditional SNMPv1/non reliable communication devices in the system. The fault management application shall be accessible from a client workstation (PC) located in a secure location such as the radio equipment room/shelter. At a minimum, the fault management application shall be capable of the following: Discovery and Fault

Management of Devices: Once a device is discovered in the network, the fault management application shall read and store critical parameters, determine the current health (status) of the device and its components, and begin monitoring the device.

• Communication Link Management The fault management application shall be able to detect a communication loss between the fault management application and a particular managed device. When communication loss is detected, the fault management application will generate an alarm in the alarm browser.

• Command Operation (i.e. Diagnostics): The fault management application shall provide command operations to enable the user to set or change the operational state of a given managed device. For example, the user may set the operational state of an RF site to Wide-Area Trunking, Site Trunking, Failsoft, etc. The fault management application shall have to ability to monitor events in the network and diagnose problems in real time. Event displays shall be filterable and customizable.

• Alarm Monitoring: The fault management application shall provide a way to view alarms in the system as well as a filtered subset of alarms.

• Emergency Alarms: The fault management application shall display emergency alarms and the associated PTT-IDs.

• Configuration - Ability to configure subscriber unit IDs, priority levels, talk group partitioning, system diagnostics, and other information.

• Unit Display. When the radio PTI is pressed, the fault management application shall display the unit ID on the management terminal(s) management terminal.

3.4.2 Configuration Management

The vendor shall provide a centralized and secure interface tool that handles configuration management of the core trunking system devices, radio system equipment, and network transport devices. The management application shall run on a personal computer and employ a user-friendly graphical interface. At a minimum, the configuration management application shall be capable of the following:

• User Accounts- Separate accounts accessible via a user ID and password shall be maintained for each user. These accounts shall provide accounting, security, INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 8 logging, and resource management down to the individual user level.

• Role-Based Access: The application shall allow capabilities or permissions to be based on roles assigned to users.

• The configuration management system shall be able to require that system configuration changes be approved prior to distribution. The approval process shall be optional and based on the rights assigned to the user.

• Configuration Change Logging: All changes made to a device configuration, including both the changed data and the user id associated with the change, shall be recorded.

• Change Audit The application shall maintain a summary of devices that have been changed, which can be based on user specified criteria.

• Configuration Baseline: The application should be able to reverse the system to a baseline configuration if necessary.

• Configuration Rollback The application shall be able to restore a device configuration to a configuration that previously existed.

° Configuration Data Reports: The application shall be able to generate reports that summarize system configuration data, configuration compliance, configuration changes, job status, Transport OS versions, configuration manager users, and inventory. Reports shall be customizable to provide data on specific devices.

• Backup and Restore: The back up and restoration of configuration data shall be possible using a backup and restore component.

In addition to these capabilities, the configuration management application shall be capable of being launched from any network management client. User accounts shall be separately maintainable to configure accounting, security, logging and resource management at the individual user level. At every user login attempt, the User ID and password shall be authenticated and validated.

3.4.3 Accounting/Administrative Management

The management system shall provide a central server to retain and manage all user accounts for the system.

• Statistics Logging: the application shall retain airtime usage reports for up to two months.

• Air Traffic Activity: the application shall display historical air traffic and basic radio statistics.

3.4.4 Performance Management

• Custom Reports: The management terminal will provide reports on airtime use by unit ID and talk group.

• Database Snapshot: The system management terminal shall be able to generate reports from the database.

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 9

3.4.5 Security Management

• Select Radio Inhibit or equivalent technology: shall allow an authorized user to inhibit a compromised subscriber.

• Radio Control Manager or equivalent technology: uses graphical user interface display for radio command management and radio event display. This includes basic statistics that provide reports on airtime usage according to RF site, channel, transaction, talk group, and user on a 24-hour basis.

3.4.6 Information Assurance

The Radio Network Infrastructure system shall provide the capability to lock its Ethernet switch MAC addresses to match their normally connected configuration.

The Radio Network Infrastructure system shall use router Access Control Lists to safeguard against the injection of spurious or unauthorized traffic onto the system's interconnecting links.

The radio network infrastructure system elements are to be hardened in accordance with guidelines provided by the national Institute of Standards and Technology (NIST) and the

Defense Information Systems Agency .

3. 5 Subscriber Units

The vendor shall offer subscriber units, which meet or surpass the following features and functions.

3.5.1 Required Subscriber Features:

• UHF (406 - 420 MHZ) - The subscriber shall operate in the federal government UHF frequency band.

• 25KHz/ 12.SKHz - The subscriber shall be programmable for wide and narrow band operation on a per channel basis.

• AnalogIDigital - The subscriber shall be programmable for analog or digital operation on a per channel basis.

• Conventional I Talk Around - The subscriber radios shall be capable of operating in conventional mode.

• Project 25 CAI - The subscriber shall support the Project 25 CAI standard.

• Software up gradable and Programmable - The subscriber shall be software up gradable to incorporate future technology and shall be programmable via PC.

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 10

• Dual Microphones - The subscriber shall have dual microphones to allow end-users to transmit voice regardless of orientation and to assist in voice transmission within high-noise environments.

• Emergency Button - The subscriber shall have a highly visible and easily accessible emergency button.

• Emergency with Open Microphone - Upon activation of the emergency alarm, the microphone will automatically be activated for a period of no less than 15 seconds.

The length of the activated period shall be programmable.

• Monitor Button - The subscriber shall have a button to monitor conversation traffic.

• Call Alert - If the radio user is away from his/her radio when a call is received, the radio will indicate that the user missed a call.

• Man-Down Alerting - The Portable Radios shall include a Man-Down feature capable of sensing when a user has been knocked off their feet. This feature shall be integrated into the Portable Radio without the need for additional hardware or external accessories and be configurable on a channel-by-channel basis. The Man-Down alerting shall only activate when the Portable Radio is stationary and has broken the 60 (degree) plane.

• KEEP ALIVE - The portable radio will include a programmable option to disable the ON/ OFF switch of the radio during the period of time that the radio is in the EMERGENCY Activation.

• Configurable Man-Down Timer and Warning - The Man-Down alerting feature shall have a configurable timer that can be set per the needs of the user group. The Man-Down feature shall also include an option to generate a tone to warn the end user that the

Man-Down alarm countdown has begun.

• Man-Down Alarm - The Man-Down feature shall include an option to emit a loud tone from the Portable Radio to facilitate the location of the end-user that has activated the alarm and capable of being de-activated by hitting the PTT, turning off and on

• Private Call (select users) - Ability for selected radios to initiate a conversation privately without other users in the same talk group hearing their conversation.

• Multiple Priority Levels - Radios shall be programmable for ten priority levels per talk group.

• Encryption Capable - The radios shall be able to support AES encryption and DES

OFB. The addition of DES-OFB and/or AES shall require, at most, adding an encryption chip/module and software.

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 11

• Programming - The radios shall have associated programming software with the ability to copy radio channel and configuration information between radio types (i.e. Portable channel information ported to a Mobile radios configuration.)

• Programming Security - The radio programming software should have optional hardware security to allow control over radio programming.

• Power soft off – requires two physical requirements to shutdown the radio.

• Configuration Administration Tool - The radios shall have the ability to leverage a software tool that tracks, groups and updates radio configuration as well as firmware version. The tool shall also allow remote administration and the ability to update radio configurations on a differential basis instead of a complete write where applicable.

• Subscriber text messaging

3.5.2 Portable Radios

Vendors shall offer two models of 5-watt portable radios.

1. A model (1) type with no front display and no front buttons.

2. A model (3) type with a front display and a complete numeric keypad.

The front display must show current ZONE and TALKGROUP or CHANNEL that the radio is on and a third line to display radio alias. The front display must have at least 4 lines of text and

14 characters to display the radio or talk group alias. Radios equipped with keypads shall be able to initiate private calls. Use of this feature will be limited to select users and must be programmable on a radio per radio basis. The radios shall be capable of Adaptive Power

Control. This feature allows portable radios to automatically adjust power levels based on bit error rate and relative signal strength.

The vendor will supply equipment as described. Provisioning activities will be performed in accordance with government standards and best practices established by the Government, and will focus on meeting the goals of the project while obtaining the best value for the Government.

Provisioning involves supplying, receiving and inventorying subscriber devices (Mobile and

Portable units). The vendor will assist in the initial configuration of talk-groups and channels, and perform any activities required for RF site to interoperate with external LMR system. The vendor will also assist with the programming of Subscribers for comprehensive acceptance test.

In accordance with P25 best practices, the equipment will conform to all APCO Project 25 requirements.

At a minimum, the vendor shall offer the portable accessories listed below or equivalent accessories, priced separately with proposed quantities as optional items.

• Metal Hydride, Lithium Ion, and smart technology rechargeable batteries

• Six-unit chargers with display

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 12

• Single-unit chargers

• Carry cases that swivel

• Programming software and interface cable

• Radios will include antenna

• Radio will include a FM rated battery with additional FM rated spare battery.

• Radio will include FM rated remote speaker microphone with volume

3.5.3 High Power Mobiles

Vendors shall offer UHF single-band mobile radios with a display. The mobile radios shall be dash mountable and have an RF power output of 20-40 watts. The mobile radio will include an antenna, palm microphone, and radio mounting hardware. The vendor shall also provide the mobile programming software and interface cable.

3.5.4 Desktop/Consolette Radios

Vendors shall offer a single-band UHF desktop radio with a display and desktop microphone.

The desktop radios shall have an RF power output of 20- 40 watts. The desktop radios will include a magnetic mounted mobile antenna with 18 feet of cable. The desktop must be equipped to inhibit conventional channels.

3.6 Coverage

The system shall provide 95% RF reliability for base support radio users operating mobile and portable radio units throughout each facility. This includes radio coverage around the perimeter of the facility. In the proposal package, vendors shall provide coverage predictions with the following parameters:

• 95% mobile, both talk-in (radio unit to repeater) and talk-out (repeater to radio unit)

• 95% portable in-street, both talk-in and talk-out; and

• 95% portable in-building or tunnels, both talk-in and talk-out (where a medium sized building with an average 16 dB loss shall be considered)

The vendor will assume that the portable radio antenna height is at waist level (3 Feet) when receiving and at shoulder level (5 feet) when transmitting.

All predictions shall show covered area reliability, per the above, using a Channel

Performance Criterion (CPC) of Delivered Audio Quality (DAQ) 3.0.

The vendor shall provide maps, for institutions identified within the attachment to this SOW, showing the predicted coverage for each system. All maps shall indicate landmarks and major highways. The coverage computation shall use a method which allows data points to

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 13 be evenly spaced throughout the coverage area. The vendor shall assume that the portable radio antenna height is at waist level. These coverage maps will be used for the coverage acceptance testing which in turn will be used for final system acceptance testing.

3.7 Network Connectivity

The dispatch consoles and the control and management terminals shall be linked to the repeater system infrastructure via dedicated fiber optic lines. The use of RF to connect the dispatch consoles to the trunked infrastructure is not acceptable.

In the event that it becomes necessary for the dispatch console to reboot, "refresh'', or update from the Server, it is critical that the time required for the dispatch console program to load or become accessible by the operator is at the fastest rate available by current technology.

Specifically, Emergency Alarm/Body Alarm notification is critical to staff and inmate safety and institution security, therefore, the vendor must provide a dispatch console that can resume operation in less than 5 minutes when rebooting from the server.

3.8 Reliability

The vendor shall describe various failure scenarios. Descriptions shall be provided for system controller, control channel, and repeater failure. At a minimum, the radio system must continue operating should a repeater or multiple repeaters or a console position becomes disabled. The channels should be able to operate in a predetermined conventional a repeater like manner should the trunking controller become disabled.

3.9 Supplemental Coverage

Where in-building coverage penetration is insufficient with outdoor antennas, the vendor will utilize the existing active/passive indoor distributed antenna system. The system will meet in-building coverage requirements of the Bureau.

3.10 Antennas and Transmission Lines

The vendor will install all antennas and transmission lines associated with each proposed system.

The UHF and VHF antennas and transmission lines shall be directly grounded to the tower in compliance with contractor specified criteria for Standards and Guidelines for

Communications Sites - Industry Standards. As part of the installation effort, the vendor will be responsible for grounding the antennas and transmission lines to a single point

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 14 ground.

3.11 Existing Antennas and Transmission Lines

The vendor will remove and dispose of existing antennas and transmission lines upon successful completion of the 30 day burn-in for the system installed as a result of this

SOW.

3.12 Ice Bridge

The vendor will utilize the existing ice bridge, and it will meet requirements of the Bureau.

3.13 Uninterruptible/Power Supply (UPS)

The vendor shall provide an UPS unit for the radio system equipment. The UPS shall be sized such that the demand load does not exceed eighty percent (80%) of the rated output of the unit and voltage supplied to the UPS shall be 240/120/60Hz single phase.

The following are the minimum specifications for institutions with a UPS requirement:

Type one - battery capacity shall be sized to support rated unit output for a minimum of 90 minutes.

The UPS must include a make-before-break switch to isolate the UPS from the electrical system such that power will not be disrupted during its maintenance or repair. The UPS unit shall have separate dry contact outputs for "UPS on battery" and UPS trouble or UPS low battery" contacts shall open in alarm. The UPS shall include transient voltage suppression equipment.

3.14 Console Addition Installation Specifics

Implementation of the system will take place on site at an existing FBOP institution. The following will be accomplished on site at existing and proposed equipment locations:

• Re-arrange existing equipment

• Install one 20-inch touch screen display (rack mountable)

• Install one grounded power strip

• Order, stage, and ship system equipment as required for this expansion

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 15

• Install one additional operator position in government-furnished (GF) furniture

• Update and provide system documentation

3.15 Console Addition Installation Testing

The console section of the Acceptance Test Plan will be used to verify functionality of an added console position. An authorized FBOP representative will be present to participate in the testing and to witness each of the acceptance test procedures.

3.16 Console Addition Installation System Documentation

Updated system documentation will be furnished including the changes to the system resulting from this console addition. The documentation is delivered as a comprehensive

Trunked Radio System Manual on CD ROM that includes the following:

• Updated System Block and Level Diagrams

• As-Built system documentation

• Programming/Jumper documentation

• Inventory (with serial numbers of equipment)

• Cabinet/Rack diagrams

• Description of system functionality

After system acceptance the final documentation will be sent to the gaining institution on

CD.

3.17 Console Addition Final Acceptance

Final acceptance will be at the conclusion of the successful completion of the Acceptance Test Plan.

3.18 Spares

If applicable, a full complement of spare infrastructure equipment shall be provided for critical system components based on the system platform proposed by the vendor. The spare equipment will ensure that repairs are performed as expeditiously as possible in accordance with the vendor's maintenance response plan.

Vendor will provide a CLIN for subscriber units: consolettes, mobiles and portables. Vendor will

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 16 provide a spare set for of essential equipment.

4.0 Implementation Services

4.1 Program Management

Program Management shall be provided throughout the design and implementation of each institution system. The vendor shall describe their established program management service offerings in support of the program. At a minimum, the services shall include:

• Service as vendor interface focal-point for all project activity;

• Coordinate vendor activity with FBOP and the facility;

• Update FBOP and the facility on project status;

• Assign and control resources;

• Design planning;

• Develop and manage system milestones and schedules ;

• Track order(s);

• Perform equipment inventory I reconciliation;

• Management of all system integration activities;

• Reconcile issues and mitigate risks;

• Supervise field installation;

• Coordinate system optimization through final acceptance;

• Acceptance testing; and

• Migration and cutover planning.

4. 1.1 Pre-Installation S i t e S u r v e y a n d C ov e r a g e V e r i f i c a t i on

The vendor is required to conduct a formal kick-off meeting at the facility to meet with facility personnel to discuss all aspects of a new system proposal and the associated implementation. The vendor shall provide or perform the following deliverables and tasks:

• An overview of new system components

• A discussion of existing system pros and cons

• All radio equipment locations are visited and documented for future requirements and reporting

• Site survey and a survey report on the site preparedness for the new LMR system to document the space available for the new equipment, power availability, LMR grounding deficiencies, back-up power availability, cable routing paths, antenna and transmission line space on the tower or roof-top, and any deficiencies or concerns that need to be addressed

• A survey results report document provided to the Contracting Officer's Representative

(COR)

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 17

Pre-installation coverage testing for each FBOP prison where a legacy LMR system exists shall be conducted to establish a baseline of existing coverage.

This testing will be similar to the coverage testing described in Section 5.9.1 and will include in-building and in-street testing of the existing system. The purpose of this testing is to establish a baseline of performance for the LMR system and identify any areas of poor coverage that may exist as a result of RF interference or excessive attenuation due to building structures. The results of this testing will be provided to the FBOP in the form of a Pre-installation Coverage Verification Report and will allow the FBOP to determine if supplemental coverage equipment may be required, along with the new LMR system, in order to meet the needs of the radio system users.

The indoor and outdoor coverage test shall be performed using fully automated coverage testing tools used to gather outbound SSI and BER. Indoor testing will be performed on the existing system to baseline existing indoor coverage and identify areas of concern. The vendor will also drive test the prison facility to determine the outdoor coverage area in and around the facility. A report shall be generated that will include a written summary of all testing activities and any coverage deficiencies or areas of concern discovered during the baseline coverage testing.

4.2 Schedule

The final system acceptance and all related documentation for MCC Chicago shall be completed no later than 280 days after receipt of award.

The vendor shall identity key milestones for the final design, integration, installation and testing of each system. The milestones shall be described with reference to days after the notice to proceed. The schedule shall include, but is not limited to:

• Design review

• System staging and system test

• Shipment from staging area

• Site preparation/development activities

• System installation and optimization

• Final system acceptance testing

• Training

4.3 System Engineering

System engineering services shall be provided from the system design through the completion of system implementation and testing. The vendor shall describe their established systems engineering services offered in support of the program. The services

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 18 can include, but may not be limited to:

• System design

• Architecture development;

• Frequency analysis and planning;

• Coverage design;

• Traffic (loading} design.

• Fleet map review and codeplug development;

• Implementation support (design synthesis);

• Acceptance testing; and

• Final (as-built) system documentation.

4.4 FBOP Responsibilities

FBOP shall be responsible for the following:

• Provide 240 V, 200 AMP single phase power to the radio equipment location.

• If applicable, provide single mode fiber optic line from the Control Center's remote operator position and remote network terminal location to the radio equipment shelter.

• Provide equipment rooms suitable to house the proposed equipment where required

• Provide towers suitable to support the required antennas and accessories where required

• Provide a detailed fleet map.

• Provide a detailed description of console touchscreen appearance to the vendor emphasizing console feature limitations as required for a Prison environment.

• Provide site map indicating in building coverage test points or locations. Number of test points to be determine by vendor with government input.

4.5 System Staging

The vendor shall stage the system infrastructure to provide the following:

• Equipment accountability in preparation for system assembly

• System assembly and programming

• Testing in a controlled environment

• Development of initial as-built documentation

• Generation of a software inventory and version list of all software shipping with the system

• Generation of a serial number list of all major hardware components in the system

• Custom-fabrication of cables and connectors based on equipment layout drawings

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 19

• Complete functionality testing and initial level-setting

• An opportunity for FBOP personnel to witness the system in operation

• Minimized time required to install and optimize the system in the field

4.6 Site Preparation/Development

MCC Chicago will provide a separate outdoor building. This Building will house all radio equipment that is normally staged in the outdoor standalone radio building. MCC Chicago does not have the need for a standalone tower, antennas are installed on top side of the High-rise building at the top level. To prepare the antenna(s) installation site and the shelter site, the vendor shall install the materials, as specified in the attachment to this SOW. The site preparation should adhere to communications industry standards.

The vendor shall perform the necessary preparation services as required. The vendor will complete the required FAA forms and obtain the necessary permits. FAA determination shall be delivered to the institution Facility Manager prior to installation of the requested tower.

The vendor will provide the Contracting Officer and Facility Manager with engineer certified drawings of the antenna(s) installation site and equipment shelter in advance of site preparation and construction. Provide a PDF copy of the review set via compact disc to Facility

Manager. At contract closeout, provide a compact disc containing final PDF and editable copies of all Record Drawings, and PDF of all Specifications and Certifications (if any provided).

4.6.1 Implementation Schedule

The vendor will provide an implementation schedule for completing the transition from the existing platform to the new or modified LMR platform. The vendor will develop milestones for all facets of the engineering, implementation and testing activities required to implement and deploy LMR services to each end-user location. The vendor’s implementation schedule will conform to priorities establish by the Government for cutover.

The implementation of an LMR system will require a comprehensive, well -structured strategy that considers the government requirements, infrastructure and goals while minimizing service disruption and cost.

• The vendor will provide both implementation Checklist and Deployment Roll-out Plan within14 days after award, subject to government approval.

• The vendor implementation approach will leverage existing resources while laying out a realistic roadmap and deployment schedule.

• The vendor will deploy and implement LMR with minimum disruptions.

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 20

4.6.2 Customer Notification

The vendor will identify its approach for notifying site communication personnel of pending service cutover and of pending vendor – conducted testing 14 calendar days in advance of the date of cutover and or/testing activities will begin.

The vendor will describe its approach for notifying site communication personnel of the procedures for LMR services during initial cutover, and the procedures for using new services as they are deployed over the life of the contract. The vendor will also describe its approach for supporting the site communication personnel in the resolution of end user troubles during the transition period.

4.7 Equipment Installation

The vendor shall install the equipment specified in the attachment and any other equipment proposed to meet the SOW requirement. Equipment installation should adhere to communications industry standards. The vendor shall indicate and describe to which standard their installation practices adhere. The vendor shall document any changes to the planned system installation and any issues that occur, along with their resolution.

4.7.1 Implementation Schedule

The vendor will provide an implementation schedule for completing the transition from the existing platform to the new or modified LMR platform. The vendor will develop milestones for all facets of the engineering, implementation and testing activities required to implement and deploy LMR services to each end-user location. The vendor’s implementation schedule will conform to priorities establish by the Government for cutover.

The implementation of an LMR system will require a comprehensive, well -structured strategy that considers the government requirements, infrastructure and goals while minimizing service disruption and cost.

a. The vendor will provide both implementation Checklist and Deployment Roll-out Plan within14 days after award, subject to government approval.

b. The vendor implementation approach will leverage existing resources while laying out a realistic roadmap and deployment schedule.

c. The vendor will develop an implementation Checklist to deploy and implement LMR with minimum disruptions.

4.7.2 Customer Notification

The vendor will identify its approach for notifying site communication personnel of pending

INSTALL LAND MOBILE RADIO (LMR) SYSTEM

MCC CHICAGO – PROJECT 4D1T

FEDERAL BUREAU OF PRISONS

SOW Dated: October 2020 Page 21 service cutover and of pending vendor – conducted testing 14 calendar days in advance of the date of cutover and or/testing activities will begin.

The vendor will describe its approach for notifying site communication personnel of the procedures for LMR services during initial cutover, and the procedures for using new services as they are deployed over the life of the contract. The vendor will also describe its approach for supporting the site communication personnel in the resolution of end user troubles during the transition period.

4.8 Optimization

The vendor shall optimize all RF equipment installed at each institution to ensure optimal performance and reliability. The vendor shall also install security software to the management terminals and the dispatch operator positions.

Initial System Inspection and Optimization: To obtain final acceptance at each institution, the vendor shall complete operational test and audio level alignment on the infrastructure in order to ensure the equipment meets original manufacturer's specifications. At the completion of equipment installation, an audit for compliance with installation quality standards will be performed to:

• Verify and optimize the trunked channels

• Test system connectivity provided by government-furnished telephone circuits as required.

• Verify the integrity of the transmission media, Receiver Multi-coupler, Shape Factor

Filter and Transmit Combiners.

• Document software and firmware versions of boards in the Central Electronics Bank.

• Set required audio levels and system timing.

• Verify the integrity at the modems for the remote operator positions and set levels accordingly.

• Verify the integrity of the LAN/WAN and reconfigure server, as required.

• Verify configuration Console Database Manager/Alias Database Manager (COM/ADM).

• Make backups of databases, if applicable.

• Test system readiness prior to the acceptance test.

• Verify all infrastructure codeplugs, archives, and the databases are saved and attached to a final report.

• Create final as-built documentation.

The system survey inspection and optimization activities shall be documented and included with final documentation as required in section 4.1O Deliverable Requirements.

4.8.1…