SOW Renewal Maintenance FACSymphony Flow Cytometers_Final.pdf

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RENEWAL SERVICE AGREEMENT FOR FACSYMPHONY A5 FLOW CYTOMETERS

STATEMENT OF WORK (SOW)

A. BACKGROUND INFORMATION

The Vaccine Research Center (VRC) at the National Institutes of Health (NIH) conducts research that facilitates the development of effective AIDS vaccines. Activities include: 1) basic research to establish mechanisms of inducing long-lasting protective immunity against infectious diseases (e.g., HIV, Influenza, Ebola, SARS, COVID, malaria, zika and Respiratory Syncytial Virus) and other pathogens that present special challenges to vaccine development, 2) the conception, design, and preparation of vaccine candidates for infectious diseases (e.g., HIV, Influenza, Ebola, SARS, COVID, malaria, zika and Respiratory Syncytial Virus), and 3) laboratory analysis, animal testing, and clinical trials of such candidates. The VRC actively promotes the development, efficacy testing, and marketing of vaccines and the development of new methodologies and training opportunities that will benefit studied infectious diseases (e.g., HIV, Influenza, Ebola, SARS, COVID, malaria, zika and Respiratory Syncytial Virus) by the vaccine researcher staff. The potential scientific advances, methodologies, and resources also provide the basis for research on vaccines for other diseases.

It is critical to maintain this high level of precision and reproducibility of data and to ensure the operating software is consistent with the analysis tools currently used by all researchers at the VRC. Therefore, to maintain this continuity and high level of advanced research it is imperative that we maintain the highest level of services, which are supplied by BD Biosciences. The optical bench alone is a proprietary and integral part of the functional operation of these instruments, substitutions cannot be made and in some cases these sections need to be upgraded and/or replaced. These parts and knowledge or service requirements can only by the BD Biosciences technical engineers.

B. PURPOSE AND OBJECTIVE

The purpose of this acquisition is to provide maintenance services for five (5) FACSymphony A5 Flow Cytometers and twenty-five (25) various lasers manufactured by BD Biosciences, to support the Vaccine Research Center (VRC), Flow Cytometer Core Facility (FCCF). The National Institute of Allergy and Infectious Diseases (NIAID) requires this maintenance services to maintain the equipment to ensure proper repair, recalibration, and returned to operation as soon as possible after failure. If systems were put out of action due to lack of maintenance or mechanical failure, the ability of the investigators in the VRC to conduct their research would be severely compromised. These unique parts and system integrity are required to maintain the highest quality of these instruments. To this end, the VRC requires a service agreement in place in the event an instrument should fail tolerances and are required by a service engineer.

In addition, the service agreement provides a complete preventive maintenance program, which have proven to be the most efficient and reliable method to maintain research data quality.

C. SCOPE

The contractor shall perform preventive, remedial maintenance and repair services to maintain the equipment in good working condition in accordance with the equipment manufacturer's specifications.

D. CONTRACTOR REQUIREMENTS

a) The Contractor shall provide service coverage for the BD FACSymphony A5 that includes the following:

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• Parts, labor, and travel for remedial repair,

• 2 Preventative Maintenance Inspections to be performed during twelve-month period,

• 2 Preventative Maintenance Kits,

• Software revisions and proprietary software updates released and immediately available,

• Unlimited service visits by guaranteed original equipment manufacturer (OEM) technicians, Monday-Friday, excluding holidays,

• Unlimited guaranteed OEM replacement service parts, components, or modules necessary for repairs, excluding third party items and consumables,

• 48 hour-guaranteed response to a request for emergency on-site service Monday- Friday, excluding holidays, and

• Unlimited telephone support by BD trained and qualified field service engineer(s) for instruments, reagents, and applications.

E. CONTRACTOR SUPPLIED MATERIALS

The Contractor shall provide all necessary parts and equipment necessary to perform repair and planned maintenance of the above equipment.

F. GOVERNMENT FURNISHED MATERIALS

Government furnished materials are not provided under this contract.

G. REPORTING REQUIREMENT AND DELIVERABLES

Technical support and remedial repair as needed and annual preventative maintenance.

H. PERIOD OF PERFORMANCE AND TIMELINE

The period of performance is July 1, 2024 – June 30, 2025

I. INSPECTION AND ACCEPTANCE

a) All work will be inspected and approved by a VRC representative at the completion of any repairs and at the completion of the annual maintenance.

b) All work will be completed in accordance with industry standards.