SOW_Redacted.pdf

STATEMENT OF WORK

EQUIPMENT CORRECTIVE AND PREVENTIVE MAINTENANCE SERVICES

(Revision 11-4-2021)

1.0 INTRODUCTION

1.1 Naval Medical Readiness and Training Command Pearl Harbor at Joint Base Pearl Harbor Hickam and Marine Corps Kaneohe Bay comprised of two large clinics that provide ultrasound imaging services to over 18,000 Active Duty naval personnel and 40,000 family members based on the Island of Oahu, Hawaii.

2.0 SCOPE

2.1 The contractor shall provide all labor, materials and equipment necessary for the repair/maintenance and calibration of all equipment noted in the below table (1) belonging to NMRTC Pearl Harbor to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity. Equipment parts that are repaired under this contract become or remain, as appropriate, the property of the Government.

Equipment Table

System Name System ID Nanosonics Ultrophon 2 TRO219071004 Nanosonics Ultrophon 2 TRO315955019 Nanosonics Ultrophon 2 TRO219072008 Nanosonics Ultrophon 2 TRO315955023 Nanosonics Ultrophon 2 TRO315955024 Nanosonics Ultrophon 2 TRO315956016

IN NO INSTANCE SHALL THE CONTRACTOR PROCEED WITH WORK OUTSIDE THE

CURRENT SCOPE OF THIS CONTRACT/INCREASE THE COST OF THIS CONTRACT

WITHOUT GOVERNMENT APPROVAL TO USE OF EXISTING CONTRACT CLIN FOR MAJOR

REPAIRS, OR IN THE ABSENCE OF SUCH A CONTRACT CLIN, RECEIPT OF BILATERAL

SIGNED MODIFICATION TO THE CONTRACT OR MUTUAL AGREEMENT BY BOTH PARTIES

TO AN ALTERNATIVE CONTRACT/PAYMENT ARRANGEMENT (I.E. SEPARATE CONTRACT

OR PAYMENT BY GOVERNMENT COMMERCIAL PURCHASE CARD (GCPC)). THIS

INCLUDES ANY SURCHARGE, AFTER HOURS EMERGENCY SERVICE, OR ANY OTHER

CHARGES/COST THAT ARE OUTSIDE THE CURRENT BASIC OR MODIFIED CONTRACT

PRICE.

3.0 NMRTC-PH PREVENTIVE MAINTENANCE REQUIREMENTS:

3.1 Preventive maintenance shall be performed in a manner which will minimize corrective maintenance and will include but is not limited to: calibration, adjustment, lubrication, updating software for security, safety, or system functionality issues, testing required to maintain a safe environment of care, electrical safety testing, output testing, replacement of batteries and other shelf life components on a scheduled basis (which becomes corrective maintenance if the component fails due to lack of preventive maintenance).

3.2 Make repairs to the extent necessary, as determined by inspection test or disassembly, to ensure a functional system that will efficiently serve its intended purpose and the technical specification for that equipment as designated by the original equipment manufacturer.

3.3 Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

3.4 Scheduled Preventive Maintenance shall be performed annually. These scheduled preventive maintenance action are to be coordinated with NMRTC-PH BIOMED after contract award.

4.0 NMRTC-PH CORRECTIVE MAINTENANCE REQUIREMENTS:

4.1 Perform service repair/maintenance to industry standards.

4.2 Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

4.3 Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

4.4 Notify the NMRTC-PH Medical Repair Branch immediately upon receipt of Original Equipment

Manufacturer OEM or replacement parts and equipment safety recall notices.

4.5 Insure that original design and functional capabilities will not be changed, modified, or altered unless the

NMRTC-PH Medical Repair Branch authorizes such changes.

4.6 Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

4.7 Furnish manufacturer OEM approved lubricants and lubricate wear point within the equipment.

4.8 Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

4.9 Maintain an adequate spare parts inventory.

5.0 END-USER REQUIREMENTS:

5.1 Contractor shall use commercially reasonable efforts to respond by telephone to any report of a malfunction requiring repair within twenty-four (24) hours of notification from NMRTCSD Biomed, Monday through Friday, 0800-1600, Pacific Standard Time. The Contractor shall also provide telephone consulting services Monday through Friday, 0800-1600, Pacific Standard Time. This consulting service shall be provided to avoid delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract.

5.2 Services shall be unlimited for the devices under the contract for the term of the agreement. There shall be no cap or limit placed upon the number of repairs/replacements on any individual unit, or on the facility.

6.0 QUALIFICATIONS

6.1 Insure that only FACTORY AUTHORIZED ENGINEERS and TECHNICIANS who have gone through

(OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any all work performed under this contract. Upon request, the certificates (or notarized copies) will be provided to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/medical workmanship is to be maintained throughout the life of this contract.

7.0 FIELD SERVICE REPORTS:

7.1 The contractor, or their representatives shall furnish to:

Biomedical Engineering Division NMRTC Pearl Harbor Phone:

E-mail:

7.2 A legible copy of the Field Service Report upon completion of work performed. The contractor or their representative, shall complete the Government copy of this Field Service Report to include the following:

Date & Time Notified Date & Time Arrival Serial Number and Model Number Time expended repairing/servicing Description of malfunction General Description of replaced parts and service performed Comments as to cause of malfunction

7.3 Completed Field Service Reports are required prior to acceptance of any invoice. Failure to submit a

Field Service Report to NMRTC-PH Biomed can result in delay of payment or rejection of invoice from Government. It is highly recommended that the contractor attach a copy of the Field Service Report to their Wide Area Workflow Invoice in addition to the required submission to NMRTC-PH Biomed in order to expedite invoicing process.

8.0 GENERAL INFORMATION:

8.1 Exclusions: List any exclusions (i.e. parts) not already provided in the SOW, most times found on the contractor quote.

8.2 Title to Equipment: The contractor shall not assume possession or control of any part of the equipment.

The Government retains ownership to title thereof.

8.3 Response Time and labor: Contractor shall use commercially reasonable efforts to respond by telephone to any report of a malfunction requiring repair within twenty-four (24) hours of notification from NMRTC-PH Biomed, Monday through Friday, 0800-1600, Hawaii Standard Time. The Contractor shall also provide telephone consulting services Monday through Friday, 0800-1600, Hawaii Standard Time.

This consulting service shall be provided to avoid delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract.

8.4 Liability: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of god.

8.5 Loaner Equipment: The contractor shall provide a loaner equipment to NMRTC-PH for each equipment sent to the contractor for maintenance/ repair.

8.6 Shipment: The contractor shall not exceed four (4) business days for shipment of all equipment coming from and/or going to NMRTC-PH Biomed. All shipping expenses/costs are provided for in this contract and included in the contract price.

8.7 Utilities: The contractor may use Government utilities, (e.g. electrica1 power, compressed air, and water) that are available and required for any service performed under this contract. Contractor's electrical equipment must be approved by the building engineer to ensure compatibility with NMRTC-PH electrical wiring and equipment.

8.8 Access to Equipment: The contractor shall be provided reasonable access to all equipment, which is to be serviced, and utility outlets required doing the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

8.9 Working Hours: Regular Working hours shall consist of an 8-hour period, between 8:00 AM (0800) and 5:00 PM (1700), Hawaii Standard Time, Monday through Friday, excluding federal holidays and weekends listed below.

8.10 Government Personnel: NMRTC-PH employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

8.11 Parts Availability: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within (30) calendar days, 30+ days will be suitable with justification.

8.12 Labor: All compensation for labor, parts, and materials are included in the contract price unless otherwise stated (i.e. $ limitation, exclusions).

8.13 Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeabi1ity, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.