SOW Printer Maintenance.pdf

4 FSS/FSK Printer Maintenance

STATEMENT OF WORK (SOW)

1. SCOPE: The work covered by the provisions of this contract consists the contractor providing all management, supervision, adequately trained personnel staff, labor, tools, equipment, materials, transportation, applicable permits and certification to perform the following maintenance requirement:

a) The Contractor will provide labor for quarterly maintenance for Ricoh Pro C5300s Printer, serial number C83259457. In addition to providing replacement parts and supplies (toner, staples, waste cartridges) to include all copies/impressions.

b) Scope of requested performance will be 0730 to 1630, Monday through Friday, excluding weekends and federal holidays.

c) All technicians must be qualified and trained to service the printer.

d) The contractor shall respond to service calls within 48 hours after notification of malfunction. The response time on a service call starts when the authorized personnel of the 4 FSS Marketing Department places a service call to the vendor. The service technician will report to the agency/activity requesting service and notify them of his/her arrival and verify the problem for which the service call was made.

e) Complete service work in accordance with all federal, state, and local codes.

2. PARTS AND SUPPLIES: All printer parts, replacement materials and handling will be provided by the Contractor. Current average usage is approximately 400 B&W and 17,000 color impressions monthly.

3. LOCATION: Maintenance is to be accomplished at 4 FSS Marketing Office, 1600 Wright Brothers Ave (bldg. 3010, RM 228), Seymour Johnson Air Force Base North Carolina.

4. WORKMANSHIP: All workmanship will comply with standard trade practices.

The contractor shall provide all qualified personnel, equipment, and services required to maintain the Ricoh C5300s machine.

5. GENERAL INFORMATION: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering Air Force installations, shall abide by all the regulations of the installation which may be in effect during the contract period. The Air Force has the right to restrict access to Air Force installation under the contract of any contractor employee, or prospective contractor employee, who is identified as potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The contractor shall perform work requirements in a manner to protect building occupants from any harm or injury. Work shall be scheduled to afford this protection. The contractor is responsible to return all work sites to the condition in which they were found when needed for an onsite service.

6. WARRANTY: The contractor will guarantee all workmanship for a period of one year from completion of work.

4 FSS/FSK Printer Maintenance