SOW _Phone Services.docx
DOCX document 25 KB Posted
- Solicitation number
- IHS1505033
About this file
This Statement of Work outlines requirements for after-hours telephone triage services for the Mashpee Wampanoag Health Service Unit's outpatient clinic in Mashpee, MA. The contractor must provide nurse triage and assessment services from 4:30 PM to 8:00 AM Monday-Friday, plus 24-hour coverage on weekends/holidays. Key requirements include maintaining HIPAA compliance, providing monthly call listings, offering English-language services, facilitating physician paging, and managing on-call schedules. The contract will be firm-fixed-price with a base period plus four option years, not to exceed $12,000 per year under a blanket purchase agreement.
The associated pre-solicitation notice indicates this opportunity will be set aside for Indian Economic Enterprises (IEE) or Indian Small Business Economic Enterprises (ISBEE) under the Buy Indian Act. Companies must be at least 51% Indian-owned and controlled, with NAICS code 561421 (Telephone Answering Service). Interested vendors must submit capability statements and IEE qualification documentation to velvett.cummins@ihs.gov. The Indian Health Service will use responses to determine appropriate acquisition strategy and set-aside decisions.
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| File | Type | Posted |
|---|---|---|
| IHS IEE Form.pdf |
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Text version
1.0 TITLE
Nurse Triage Line- After hour’s phone service
2.0 BACKGROUND
Mashpee Wampanoag Health Service Unit is a full service clinic that provides Primary Care, Dental Services and Behavioral Health Services.
3.0 OBJECTIVE
The contractor shall provide after-hours telephone triage and assessment services for the Mashpee Wampanoag Health Service Unit's outpatient clinic located at: 483B Great Neck road South, Mashpee, MA 02649
4.0 SCOPE
1. The contractor shall provide after-hours telephone answering services for the Mashpee Wampanoag Health Service Unit's outpatient clinic located at: 4838 Great Neck road South, Mashpee, MA 02649. The contractor shall:
2. Provide after-hours non-emergency remote Nurse Advice line and triage and non-emergent medical triage.
3. Provide services from 4:30 pm until 8:00 am, Monday through Friday; during unexpected closure; and for 24 hours a day on weekends and holidays.
4. Accept a community service database consisting medical and related service that are available to patients with in the relevant community,should we elect to create such.
5. Accept all calls that come from the Service Unit's answering service or directly from the Service Unit.
6. Ensure all data and Protected Health Information (PHI) is secure and remains confidential in compliance with all applicable federal, state and local laws, rules and regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and modified by the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009 in the performance of their obligation.
7. Agree to enter into a Business Associate Agreement (BAA) to ensure compliance with
STATEMENT OF WORK (SOW)
HIPAA. PHI will only be released to the Service Unit facility or client's physician or clinic physician that forwarded the triage calls to the contractor for assisting with further treatment and patient medical records.
8. Provide monthly listings of all calls received which will identify the caller name, call time and date, call type and advisement given. All encounters with the client will be faxed to the Service unit following every call.
9. Provide non-emergency calls in English.
10. Provider on-call schedules for physician in order to perform routine or additional paging to meet patient needs.
11. Provide the option for the Service Unit on-call physician to be paged, and this is to be included in the per call fee. The paging would provide patient assistance if the triage nurse cannot handle the call or if the patient is insistent upon speaking with their provider. Other paging may include when a patient requires prescription refills.
12. Shall provide the option to purchase educational materials for distribution to the patients describing their service based on the contractor selected.
13. Shall provide monthly invoices outlining the monthly minimum due along with all overages from the previous month's additional services (i.e. paging, exceed maximum call allowance per month).
14. To fulfill this service a blanket purchase order (BPA) is requested to cover the recurring costs of a varying amount of calls per month. No year of service will be permitted to exceed $12,000.00 under a BPA established by this agreement.
5.0 CONTRACT REQUIREMENTS/ AND PERSONNEL QUALIFICATIONS
N/A
6.0 TYPE OF ORDER
Firm fixed price
7.0 PERIOD OF PERFORMANCE
Base Period Plus Four Option Periods
8.0 PLACE OF PERFORMANCE
483 B Great Neck Rd. South Mashpee MA 02346.
8.0 REPORT(S)/DELIVERABLES AND DELIVERY SCHEDULE
| DELIVERABLE |
| DELIVERABLE DESCRIPTION / FORMAT REQUIREMENTS |
| DUE DATE |
#1 (Task 4.1)
Access to after hour non-emergency phone services
30 days after award
9.0 PAYMENT
Please provide quarterly invoices
File details come from the government source that posted it. Updated .