SOW - Pharmacy GSL System PM and service - Revised.pdf

Department of Health and Human Services Indian Health Service Oklahoma City Area

Statement of Work (SOW) Lease, Maintenance and Support of Will-Call System

1. PURPOSE OF THE PROJECT

The Pawnee Indian Health Center, Indian Health Services, has a requirement for the continued lease, maintenance and support of the RapidRX Intellicab Will Call System, a highly automated, completely walk-away, will-call system for the safe and accurate dispensing of patient medication. This system is capable of identifying a patient’s medication and ensuring the medication is not associated to another patient’s medication.

It can identify when a potential dispensing error could occur and eliminate the potential. This system is currently installed in the Pharmacy Department of the Pawnee Indian Health Center.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contractor shall provide continued lease, maintenance and support for the existing GSL system already in place at the Pawnee Indian Health Center.

Continued Lease for equipment below:

• (2) Will-Call IntelliCab Four-drawer Storage Cabinet o Specifications: 62” H x 36” W x 27” D

• (7) Bar Code Scanners (readers)

• (2) IntelliPad-RFID basket readers

• (1) Label Printer

Support and maintenance shall be inclusive of, but not limited to equipment and parts mentioned below:

• (2) Will-Call IntelliCab Four-drawer Storage Cabinet

• (7) Bar Code Scanners (readers)

• (2) IntelliPad-RFID basket readers

• (1) Label Printer

• IntelliSys Will Call Management Operating System

• Prescription Auto-Notification (text & voice messages for prescription ready, pick up reminder, and pick-up warning reminder)

• Maintenance agreement shall provide all parts and labor

• All-inclusive with parts, travel, per diem and labor, short of negligence.

• All software updates included for install and maintenance.

This statement of work is for the lease, maintenance and support for the existing GSL Solutions 4 drawer Intellicab system.

3. Professional Qualifications:

Contract personnel are to be factory trained, certified and experienced with the Will-Call IntelliCab Four-drawer Storage Cabinet system under this contract and all it includes.

Contractor’s service and test equipment are to be manufacture recommended, specified, designed and calibrated.

4. PERIOD OF PERFORMANCE

The base year Period of Performance will be 12 months from date of award with four (4) twelve (12) month option years.

Base Year: 8/1/2023 – 7/31/2024 Option Year 1: 8/1/2024 – 7/31/2025 Option Year 2: 8/1/2025 – 7/31/2026 Option Year 3: 8/1/2026 – 7/31/2027 Option Year 4: 8/1/2027 – 7/31/2028

5. LEVEL OF EFFORT

5.1. The contractor shall provide the continued lease, maintenance and support of an IntelliVault Will Call Management Operating System 2.0, including IntelliCab, four-drawer Will-Call storage cabinet, IntelliPad, bar code scanner, signature capture pad and label printer located at Pawnee Indian Health Center.

5.2. The contractor shall send the Chief Pharmacist or designee a notification of ETA if a service ticket cannot be remotely resolved within 4 hours.

5.3. The contractor shall have technician on site within 24 hours when system is fully down and within 48 hours when system is still operational but with limitations.

5.4. The contractor shall provide maintenance to equipment during regular clinic hours unless prior arrangements are made with the Chief Pharmacist. Regular clinic hours are Monday through Friday 8:00 a.m. to 4:30 p.m.

5.5. Training: N/A

6. SPECIAL REQUIREMENTS

6.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management. (Security Clearance for on-site human services).

6.2. The USPHS Pawnee Indian Health Center is a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service.

6.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Pawnee Indian Health Center official, presenting valid identification, smoking restriction and any safety procedures.

6.4. The contractor shall not disclose or cause to disseminate any information concerning operations of Pawnee Indian Health Center. Such action(s) could result in violation of the contract and possible legal actions.

6.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6.5. Termination Amortization Schedule: A termination amortization schedule shall be included as an attachment of the awarded contract. If the Government does not exercise any of the options listed in the price / cost schedule, the Government’s not exercising the options will have the same effect as if the Government terminated for convenience. All remedies afforded to contractor in regards to a termination for convenience shall be available to the contractor.

7. DELIVERABLES AND REPORTING REQUIREMENTS

7.1. Delivery: N/A

7.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

7.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered 24/7, 365 day of the year.

7.4. Personnel Qualifications: Service Tech or Engineer authorized to provide maintenance for the IntelliCab Will Call System.

8. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1 The Government shall supply: N/A

9. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

9.1. Required personnel, materials, supplies and equipment: The contractor shall furnish personnel, materials, supplies and equipment required to perform work under the contract.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE METRIX

The contractor will be evalutated over the contract with the quality of their service, maintenance and response to service call requests. Goal of 95% or greater.

10.3 Provided quality customer service according to PIHC mission: Yes No

10.4 Met the terms of the SOW: Yes No

10.5 Vendor available and service requests answered timely

(within one business day): Yes No

10.6 Issues were addressed and resolved in a timely manner (within

24 hours for non-operational equipment or 48 for Limited operations): Yes No

10.7 Invoices accurate and received timely: Yes No

Department Supervisor Signature:_________________________

Administrative Officer Signature:_________________________