SOW - PEGA Global Combat Support System_20250805.pdf

Statement of Work (SOW)

Global Combat Support System - Army (GCSS-Army)

Pega Development Support for Disconnected Operations (DISCOPS)

5 August 2025

1. SCOPE

The contractor shall provide skilled Pega developers to augment the Government staff in support of GCSS-Army Disconnected Operations (DISCOPS). The contractor will assist in the development, sustainment, and enhancement of GCSS-Army capabilities, with a focus on Agile execution across the program lifecycle, including requirements analysis, design implementation, testing, and deployment.

The contractor shall provide technical expertise in Pega development and related technologies to support GCSS-Army’s efforts in Continuous Integration/Continuous Deployment (CI/CD) and other modern software practices. The contractor will also assist in maintaining and improving system performance, security, and infrastructure.

2. BACKGROUND

GCSS-Army is an enterprise resource planning (ERP) solution that integrates logistics capabilities to manage supply, demand, asset availability, and financial control. The system has been deployed since 2008 and supports virtually every Army and DoD location. The contractor’s support is essential to continuing development, deployment, and sustainment activities, particularly in the DISCOPS domain.

3. APPLICABLE DOCUMENTS

The contractor shall comply with the following key documents:

• Federal Acquisition Regulation (FAR) Part 31—Contract Cost Principles and Procedures

• Army Regulation (AR) 25-2: Information Assurance

• AR 530-1: Operations Security

• DoDI 5000.75: Business Systems Requirements and Acquisition

• DoDI 5000.87: Operation of the Software Acquisition Pathway

• DoD Software Modernization Strategy

• TechFAR Hub Digital Service

4. PERFORMANCE REQUIREMENTS

Task 1 – Pega Development Support

• Provide Pega development expertise to support DISCOPS requirements analysis, design, and implementation.

• Assist in the integration of Pega solutions into GCSS-Army’s Agile framework and CI/CD pipelines.

• Support day-to-day operations of the GCSS-Army Production System, including technical architecture activities and performance improvements.

• Plan, execute, and evaluate infrastructure upgrade initiatives related to DISCOPS.

• Maintain Government Furnished Equipment (GFE) and ensure compliance with security standards.

Task 2 – Testing and Validation

• Conduct integration testing, regression testing, and data-specific scenario testing for Pega-based solutions.

• Support the development and review of test scripts and test scenarios.

• Assist with risk management and issue resolution processes related to Pega implementations.

5. DELIVERABLES

The contractor shall provide the following deliverables:

• Monthly Reports: Submit progress, status, and cost reports by the 15th working day of each month.

• Ad-Hoc Reports: Provide additional reports, studies, analyses, and training materials as required by the Contracting Officer’s Representative (COR).

6. NON-PERSONAL SERVICES

The contractor shall provide non-personal services, advising and assisting the Government without making final decisions or performing inherently governmental functions. Contractor personnel shall clearly identify themselves as contractor employees in all interactions.

7. GOVERNMENT-FURNISHED EQUIPMENT (GFE)

The Government will provide all necessary hardware and software, including laptops, mobile phones, and VPN access for telework. The contractor shall use GFE only for contract performance and return all equipment upon completion of the contract.

8. PLACE OF PERFORMANCE

The contractor shall perform work at Fort Lee, VA with remote/virtual support as approved.

Travel may be required to locations such as Japan, Korea, Germany, Kuwait, and other operational zones.

9. PERIOD OF PERFORMANCE (PoP)

• Base Period: Day 1 to 365 (12 months)

• Option Period 1: (6 months) starting on Day 365

10. SECURITY AND PRIVACY

The contractor shall comply with all applicable security requirements, which includes, but not limited to:

• Army Regulation (AR) 25-2: Information Assurance

• AR 530-1: Operations Security

• DoD Cyber Awareness Training

• Anti-Terrorism Level I Training

• Threat Awareness and Reporting Program (AR 381-12)

11. WORK HOURS

The contractor shall provide support Monday through Friday, excluding Federal holidays, with core duty hours from 9:00 a.m. to 3:00 p.m. EST.

12. CONTRACT MANPOWER REPORTING

The contractor shall report all labor hours and associated data annually via the designated secure data collection site.

13. COMPLIANCE WITH ENVIRONMENTAL LAWS

The contractor shall comply with all applicable federal, state, and local environmental laws and Army regulations.