SOW pdf.pdf

Statement of Work (SOW)

STATEMENT OF WORK

FOR

GEMINISEM 460 SYSTEM

MAINTENANCE AND REPAIR

EGLIN AFB

15 October 2024

STATEMENT OF WORK

FOR

GEMINISEM 460 MAINTENANCE AND REPAIR

1. DESCRIPTION OF SERVICES. The contractor shall provide all parts, tools, supplies, equipment, and labor necessary to maintain and repair the GeminiSEM 460 at Eglin AFB in a manner that will ensure continuous and safe operation. Following is a list of equipment included with the instrument.

Manufacturer Type Zeiss GeminiSEM 460

1.1 MAINTENACE SERVICES. The contractor shall perform routine repair and maintanence on the GeminiSEM 460 system. The contractor shall ensure all servicing, maintainence, and repairs does not degrade or adversely affect the present operating capability of the GeminiSEM 460 system. The contractor will ensure all servicing, maintainence, and repairs are conducted by qualified personnel. A summary of the services which are to be provided is given in the following table and described in more detail below.

Service Quantity Emergency Maintenance Unlimited Preventative Maintenence 1 per year

1.1.1. The contractor will provide all covered parts that failed under normal operating conditions and will be replaced at cost to the government. The covered parts include Base microscope system; Detector Electronics; Turbo Pump; Roughing Pump; Quiet Mode; Stage; Airlock; Vacuum System; Control Panel; Joystick; CCD cameras;

Display Monitors; Electron Optics Electrical and Mechanical Components related to Stage and Controller. Excluded are Consumables like FCC Carbon Needle, Diamond Knife and BSD Diode.

1.1.2. The contractor must respond to any breakdowns that occur through the normal use of the equipment within 3 business days at no cost to the government.

1.1.3. The contractor will conduct a preventative maintainence inspections at least once a year and ensure the equipment is operating within specifications. The contractor shall prepare and submit a written report within three-business days of the preventative maintenance with results and recommendations. The report shall identify maintenance work performed, repairs needed, date of service, name of engineer, and overall condition of the instrument. If repairs require work considered over and above routine maintenance work, the contractor shall notify the Government QA for appropriate decision and action.

1.1.4. Maintenance and repairs will be conducted on site unless an exemption is agreed to by the government.

1.2. SERVICE CALLS. The contractor shall perform an unlimited number of emergency service calls under the agreement.

1.2.1. Emergency service calls are performed when a breakdown has occurred through normal usage of the GeminiSEM 460 system and the contractor has been notified of that breakdown. The contractor shall respond to emergency repair calls within 3 business days after notification. Downtime of the GeminiSEM 460 system will be kept to an absolute minimum. The contractor must notify the customer of all projected downtime and estimated time for repair. The contractor shall prepare and submit a written report within three business days after the emergency repair. The report shall include the date and time of the service call, the repairs performed, and the name of the engineer performing the repairs.

1.2.2. Preventative maintenance will occur at least once a year. The contractor will coordinate the preventative maintenance service with AFRL/RWTEC in order to minimumize conflicts with testing events. Downtime for the GeminiSEM 460 system will be kept to a minimum. The preventative maintenance will include:

1.2.2.1. Replacement of parts as deemed necessary by the contractor

1.2.2.2. Inspection and adjustment, if necessary, of all systems alignment and inspection of image.

1.2.2.3. The contractor shall prepare and submit a written report within three business days after the preventative maintenance. The report shall include the date and time of the preventative maintenance, the services performed, and the name of the engineer performing the maintenance.

2. SERVICE DELIEVERY SUMMARY.

Performance Objective SOW Para Performance Theshold Preform Preventative Maintenance and Emergency Repairs GeminiSEM 460 is fully operational

1.1 The GeminiSEM 460 is operational

90%of the time.

Repair Calls Repairs are made in a timely manner.

Customer is informed of expected repair time. Response and repair made within the specified time.

1.2 Response to and repairs of service

calls are timely 95% of the time.

Submit Maintenance and Repair Reports Accurate reports are delievered within three business days.

1.1.3., 1.2.1., 1.2.2.3.

95% of all reports are timely and accurate

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. N/A

4. Quality Control

4.1. QUALITY CONTROL. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Delivery Summary. The government evaluator must have a specific quality control inspector to notify in case of customer complaints.

4.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.3. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (May 1997), for contractor’s failure to correct nonconforming services.

5. APPENDICES.

A. Estimated Workload Data

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED

QUANTITY

1 Preventative maintenance (8hrs/visit) 8 hours

2 Unlimited repair visits 16 (est.) hours