SOW- NEW Pawnee X-Ray PM_v2 Signed.pdf

Department of Health and Human Services Indian Health Service Oklahoma City Area

Statement of Work (SOW) GE Optima 646 PM and Service

1. PURPOSE OF THE PROJECT

The Indian Health Services (IHS) has a requirement for Base + 4-year contract that provides preventative maintenance and repair support on the GE Optima XR 646 2-D Digital Radiographic System for the Pawnee Indian Health Center of the Oklahoma City Indian Health Service (OCAIHS)

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contractor shall provide preventative maintenance inspections along with full maintenance and repair support service in accordance with manufacturer requirements, specifications, guidelines, checklists, revisions and addendum modifications.

All labor, travel and parts shall be included for service on GE Optima XR 646 2-D Digital Radiographic system to include two GE XR Flashpads-Digital Wireless Detectors.

Contractor shall provide 30 minute ILINQ response time, table, tube coverage, flashpad battery replacements, detectors, grid replacements, repair parts, software and quality updates.

Provide priority repairs Flashpad detector coverage shall be included (customer pays $2,500 per accidental drop) Submit to a Medical Imaging Supervisor or designee a legible copy of the field service report, acceptable Quality Control performed & discuss the service performed before leaving the facility.

3. PERIOD OF PERFORMANCE

The base year Period of Performance will be 12 months from date of award, with four (4) twelve (12) month option years.

Base Period: August 01, 2023 – July 31, 2024 Option Year 1: August 01, 2024 – July 31, 2025 Option Year 2: August 01, 2025 – July 31, 2026 Option Year 3: August 01, 2026 – July 31, 2027 Option Year 4: August 01, 2027 – July 31, 2028

4. LEVEL OF EFFORT

4.1. The contractor shall provide preventative maintenance inspections along with full maintenance inspections along with full maintenance and repair service (8am-4:30pm, Monday thru Friday), for the digital general radiology system that will include all travel, labor and parts, associated with PM calibration and repairs.

Replacement parts must be ordered on day of on-site response, with in next day. Provide a 97% or greater percentile of guaranteed equipment up-time status operating according to manufacture design specifications.

Oklahoma City Area

4.2. The contractor shall provide local FE technical phone support for health facility radiology department at no charge during contract hours.

4.3. The contractor shall provide an in-site on-line diagnostic network with manufacturer engineers for technical and diagnostic support services available all hours at no charge.

4.4. Preventative Maintenance and Service Calls shall be performed by certified engineers.

4.5. The contractor’s replacement parts shall be original equipment manufacturer parts.

4.6. The contractor’s system software applications shall be license patented.

4.7. Acceptable Quality Control is performed & are functioning properly.

5. SPECIAL REQUIREMENTS

5.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management - (Security Clearance for on-site human services)

5.2. The US PHS Pawnee Indian Health Clinic is a tobacco/smoke free environment (buildings and grounds).

No tobacco/smoking use will be tolerated during service.

5.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Pawnee Indian Health Clinic official, presenting valid identification, smoking restriction and any safety procedures.

5.4. The contractor shall not disclose or cause to disseminate any information concerning operations of Pawnee Indian Health Clinic. Such action(s) could result in violation of the contract and possible legal actions.

5.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1. Delivery: The contractor will coordinate the PM and service date with the designated government employee. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency(ies) to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

6.4. Personnel Qualifications:

6.1. Contract personnel shall be factory trained, certified and experienced with the GE XR Optima XR464 2-D system under this contract.

6.2. Contractor's service and test equipment are to be manufacture recommended, specified, designed and calibrated for the GE XR Optima XR464 2-D.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

The Government shall supply no property, facilities or services.

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

8.2. The contractor shall provide radiology with electronic or physical hard copy of PM, service, and repair reports per each site visit.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

10.1. Was service conducted in accordance with SOW: Yes No

10.2. Provided quality customer service according to PIHC mission: Yes No

10.3. PM’s performed according to manufacturer’s recommendation: Yes No

10.4. Any issues were addressed in a timely manner: Yes No

10.5. Invoices received in a timely manner: Yes No

Department Supervisor Signature:_________________________

Administrative Officer Signature:_________________________

Miranda L.

Graham -S

Digitally signed by Miranda L. Graham -S Date: 2023.06.26 09:36:02 -05'00'

Terry L. Burris -S

Digitally signed by Terry L.

Burris -S Date: 2023.06.26 09:42:03 -05'00'