SOW_NCTAMS_LANT_GTMO.pdf

PERFORMANCE WORK STATEMENT

Integrated Communications Infrastructure Sustainment, Transport Operations, Base Communications

Office Support, and Modernization Services for NCTAMS LANT Detachment Guantanamo Bay

1. PURPOSE

This Performance Work Statement (PWS) establishes the performance requirements, technical scope, deliverables, service levels, and contractual framework for Integrated Communications Infrastructure Sustainment, Transport

Operations, Base Communications Office (BCO) Support, and Modernization Services at Naval Computer and

Telecommunications Area Master Atlantic (NCTAMS LANT) Detachment Guantanamo Bay (GTMO).

2. BACKGROUND

NCTAMS LANT and its subordinate activity NCTAMS LANT Detachment GTMO, are responsible for maintaining highly reliable, responsive, and secure communications infrastructure supporting base operations, transport services, switching, structured cabling, inside and outside plant (ISP/OSP) systems, and technical support functions critical to command, control, readiness, and mission continuity.

The operational environment at GTMO requires an agile and consolidated acquisition mechanism capable of sustaining legacy and modernized communications systems, executing day-to-day service requests, responding rapidly to emergent failures, and performing fielded installation, remediation, restoration, and modernization work.

Current fragmented procurement approaches introduce acquisition delays, uneven service quality, and delayed restoration timelines that risk mission continuity.

3. SCOPE OF WORK

The Contractor shall provide all personnel, management, equipment, tools, materials, and expertise necessary to perform integrated communications infrastructure sustainment, transport operations support, BCO administrative and technical services, outside and inside plant services, structured cabling, network and systems technician support, emergency restoration, and modernization activities at NCTAMS LANT Detachment GTMO.

All work shall be executed in accordance with this PWS, applicable Navy and DoD standards, and all site-specific access and security requirements. The Contractor shall maintain a single accountable prime contractor relationship with the Government throughout the period of performance.

The contract scope encompasses thirteen Contract Line Item Numbers (CLINs) as described in Section 5 of this

PWS, organized across the following service lanes:

• Program Management and Technical Oversight (CLIN 0001)

• Alcatel-Lucent 1665 DMX R10 Legacy Transport Sustainment (CLIN 0002)

• Base Communications Office (BCO) Support (CLIN 0003)

• Outside Plant (OSP) Support (CLIN 0004)

• Inside Plant (ISP) Support (CLIN 0005)

• Computer Aided Design and Drafting Support (CLIN 0006)

• Network Technician Support (CLIN 0007)

• Systems Technician Support (CLIN 0008)

• OSP/ISP Technician Surge Support (CLIN 0009)

• Emergency / Break-Fix / Restoration Services (CLIN 0010)

• Materials, Other Direct Costs (ODC), and Travel (CLIN 0011)

• Modernization / Technology Refresh Projects (CLIN 0012)

• Emergency and Routine Remote Technical Services (ETAS) Tier 3 Support (CLIN 0013)

4. DETAILED CLIN TASK REQUIREMENTS

The following sections define the specific technical tasks, performance obligations, and deliverable requirements for each CLIN under this contract.

4.1 CLIN 0001 — Program Management / Technical Oversight (FFP)

The Contractor shall provide comprehensive program management and technical oversight. This CLIN encompasses the governance, coordination, reporting, and quality management functions necessary to ensure unified contract performance across all service lanes.

The Contractor shall:

• Designate a qualified Program Manager (PM) as the single point of contact for all contract management, reporting, and Government coordination activities.

• Establish and maintain a contract-level Program Management Plan (PMP) within 30 days of contract award, updated annually or as directed.

• Maintain a master schedule reflecting maintenance calendars, project timelines, and surge or contingency activities.

• Conduct and document monthly Program Management Reviews (PMR) with the Contracting Officer's

Representative (COR) and appropriate stakeholders.

• Conduct Quarterly Executive Reviews with NCTAMS LANT leadership.

• Maintain a Quality Control Plan (QCP) and execute internal quality inspections at a frequency consistent with service volume.

• Develop and maintain a KPI/SLA tracking dashboard with status visibility provided to the Government on a monthly basis.

• Maintain a risk register with identified risks, mitigations, and status updates.

• Provide all contract deliverables in formats specified by the Government.

4.2 CLIN 0002 — Alcatel-Lucent 1665 DMX R10 Operational Sustainment (FFP)

The Contractor shall provide dedicated legacy transport sustainment support for the Alcatel-Lucent 1665 DMX R10

Dense Multiplexing eXchange platform deployed at NCTAMS LANT Detachment GTMO. This CLIN represents a highly specialized, discrete ordering lane for operational sustainment of a mission-critical legacy transport system.

• Perform daily alarm monitoring of the 1665 DMX R10 platform and report any anomalies to the Government within one (1) hour of detection.

• Execute weekly health checks covering system status, active alarms, optical performance indicators, and management connectivity.

• Conduct monthly Preventive Maintenance Inspections (PMI) including optical inspection and cleaning, inventory reconciliation, and configuration verification.

• Perform semi-annual comprehensive PMI every six (6) months (+/- 30 days) covering full platform health, port-level validation, firmware/software version review, and lifecycle sustainment assessment.

• Provide lifecycle sustainment recommendations in writing to the Government quarterly, including obsolescence risk assessments, end-of-life forecasting, and technology refresh recommendations.

• Support break/fix and unplanned restoration activities as needed.

• Maintain a current as-built inventory of all nodes, ports, circuits, and optical spans supported under this CLIN.

4.3 CLIN 0003 — Base Communications Office (BCO) Support (Administrative) (FFP)

The Contractor shall provide BCO-level administrative, technical coordination, and customer support functions to support recurring daily base communications operations at NCTAMS LANT Detachment GTMO.

• Staff and operate a BCO support function providing service request intake, triage, prioritization, and work order tracking in accordance with Government-defined procedures.

• Coordinate provisioning activities including circuit activation, deactivation, modification, and moves-adds-changes (MAC) administration.

• Manage outage coordination activities including customer notification, status updates, escalation, and restoration confirmation.

• Maintain service documentation including work order logs, circuit records, and infrastructure inventory in formats specified by the Government.

• Provide customer-facing communications support and serve as the technical liaison between base customers and technical field personnel.

• Submit weekly BCO activity reports to the COR summarizing service requests received, in-progress, completed, and any escalations.

DISA NSC RESPONSIBILITIES:

• Acts as the primary on-site point of contact representing the Defense Information Systems Agency (DISA) at a physical Defense Information Systems Network (DISN) Point of Presence (POP)

• Serve as the main local POC for the node site and coordinate access or activities when remote DISA teams cannot be on-site.

• Manage, oversee, and coordinate cable infrastructure activities, including copper, and fiber elements within assigned node sites.

• Provide 24/7 local site support of DISA technicians with the operation, maintenance, and testing of DISA

Nodes, DISN equipment checks.

• Coordinate and monitor scheduled and unscheduled preventive and/or corrective maintenance and/or visual inspections as directed by DISA.

• Facilitate communication between local base leadership/communications squadrons and external entities, ensuring adherence to local and agency standards.

• Maintain accurate records to include but not limited to installation activities, drawings, Node configuration, site surveys, tickets, and local asset accountability, Site Concurrence Letter, associated TSRs and TCOs.

4.4 CLIN 0004 — Outside Plant (OSP) Support (FFP)

The Contractor shall provide OSP engineering and field execution services supporting the cable plant, conduit systems, fiber and copper outside plant infrastructure, and associated structures at NCTAMS LANT Detachment

GTMO.

• Perform OSP inspections of cable plant, manholes, handholes, conduit systems, aerial spans, and above-ground cable infrastructure.

• Provide fiber and copper cable troubleshooting, fault isolation, and repair services.

• Execute OSP route surveys, cable path documentation, and conduit fill assessments.

• Perform cable restoration, splicing, and cutover support as directed.

• Provide as-built documentation updates following each OSP maintenance or repair event.

• Coordinate with Government representatives for site access, escort, and safety compliance in all OSP field activities.

• The Contractor shall provide technical support and oversight of cable distribution systems at NCTAMS LANT

DET GTMO.

• Install, modify, replace, maintain, relocate, and remove all telephone instruments, special circuits, premise copper and fiber wiring and similar communications equipment, as approved by the COR via work orders.

• Install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, and shall run all cross connects, as approved by the COR via work orders, ensuring that all are properly grounded, tagged, labeled and/or stenciled.

• Install, modify, replace, maintain, relocate, and remove all outside cable plant aerial/underground copper cables/fiber optic cables to include utility pole hardware in support of copper and fiber aerial cable, as approved by the COR via work orders. Contractor shall test and certify all copper and fiber optic cables, prior to installation, and upon completion of connections.

• Identify and label items according to standard telecommunications labeling scheme provided, to include underground cable and aerial cable routes, manholes, hand holes, pedestals, and cables.

• Monitor and coordinate clearing, cleaning and dewatering of all outside cable plant man-holes and hand-holes upon direction by the COR.

• Assist in the installation, clean up, repair, and removal of telecommunications racks, cabinets and closets as directed by the COR. Contractor shall conduct surveys annually in July, or when directed by the COR, and provide a written report of findings of Outside Pant assets to included conditions of cross connect boxes, pedestals, aerial cable (Fiber and Copper), and condition of the base level infrastructure.

• Maintenance and repair items shall be restored to original equipment standards of performance, operability, reliability and accuracy. The Contractor shall not exchange subassemblies, materials or parts among equipment

(cannibalize), nor shall the Contractor substitute or replace parts or material with a part or material of lesser grade than that provided by the original equipment manufacturer.

• Perform routine installation support for local switch equipment and requirements as recommended by the original equipment manufacturer manuals.

• Support original equipment manufacturers or third-party integration contractors during installations and/or equipment enhancements.

• Support any inspections by the Government of the contractor's area of responsibility.

• Perform all end-to-end testing and verification, and provide cable documentation to be incorporated into as-built revisions on new or existing site OSP drawing

4.5 CLIN 0005 — Inside Plant (ISP) Support (FFP)

The Contractor shall provide ISP technical field services supporting main distribution frames (MDF), intermediate distribution frames (IDF), telecom rooms, equipment racks, and associated inside plant infrastructure.

• Provide MDF and IDF support including terminations, cross-connects, patching, and cable management.

• Execute rack and stack installations, equipment mounting, and cable dressing in accordance with industry standards and Government direction.

• Perform telecom room remediation including cable management correction, labeling remediation, and environmental assessment support.

• Provide structured pathway and space (P&S) assessments and installation support.

• Maintain and update ISP documentation including rack elevations, patching records, and room-level as-builts after each service event.

4.6 CLIN 0006 — Computer Aided Design and Drafting Support (FFP)

The Contractor shall be responsible for developing, updating, and maintaining the NCTAMS LANT DET GTMO infrastructure drawings, cable records, utility maintenance holes, direct buried and aerial cable pathways and conduit systems/diagrams, red line and as-built documentation, IAW standards, codes and regulations.

• Provide on-site computer drafting support as required to create, modify and update computer drawings and incorporate into a standard format compatible with NCTAMS LANT DET GTMO CAD drawings, EXCEL, or another format approved by NCTAMS LANT Det GTMO COR.

• Identify and document copper, fiber, and all associated types of splices, terminations, cable counts/type and cross connects. Documentation shall reflect all information required for operations & maintenance (O&M) contractor(s) to make cross connections at the demark points.

• Prepare red-line and as-built telecommunication infrastructure drawings, building floor plan prints, and communications wiring diagrams of various facilities from field measurements, existing drawings, photographs, rough sketches and verbal instructions.

• Utilize Geographical Information Systems (GIS) software to query infrastructure maps for access to timely, accurate and reliable data at GTMO.

• Verify accuracy of drawings, conducting on-site surveys to observe and record changes of communications infrastructure projects, Military Construction (MILCONS), renovated building, or any structure requiring telecommunications connectivity. e.g.; capturing/incorporating NAVFAC/PW/SPAWAR provided project/MILCON cable routes and/or as-built drawings.

• Advise the NCTAMS LANT Det GTMO COR and work directly with the performing activity

(NAVFAC/PW/SPAWAR) to resolve questions concerning the documentation provided.

• Shall transfer and translate field information into as-built drawings using standard format compatible with

NCTAMS LANT Det GTMO CAD drawings, EXCEL, or another format approved by NCTAMS LANT Det

GTMO COR.

• Prepare written and graphical reports, and print drawings to support telecommunications projects using a government provided plotter maintaining and distributing hard and electronic copies of work production once each month or as required by COR.

4.7 CLIN 0007 — Network Technician Support (VOIP Requirement) (FFP)

The Contractor shall provide qualified network technician support for physical layer network infrastructure, switching, routing, and associated telecommunications infrastructure at NCTAMS LANT Detachment GTMO.

• Provide switch and router physical layer support including port activation, cable verification, and hardware troubleshooting.

• Assist with network equipment replacements, installation, and cutover support as directed by the Government.

• Support physical layer troubleshooting including trace, tone, and continuity verification.

• Execute scheduled and unscheduled port activation, deactivation, and reconfiguration support under

Government direction.

• Document all network technician activities and submit activity logs to the COR.

4.8 CLIN 0008 — Systems Technician Support (VOIP Requirement) (FFP)

The Contractor shall provide systems technician support for Network Management Systems (NMS), telecom-adjacent systems, monitoring appliances, and associated communications support systems.

• Provide NMS support including system health monitoring, user support, alarm triage, and configuration assistance under Government direction.

• Support appliance installations, replacements, and hardware lifecycle activities for telecom-adjacent systems.

• Provide monitoring system support including agent installation, configuration verification, and alert forwarding support.

• Assist with system documentation updates following configuration changes or maintenance activities.

4.9 CLIN 0009 — OSP/ISP Technician Surge Support (FFP)

The Contractor shall provide surge technician capacity for OSP and ISP activities beyond steady-state levels, including contingency, after-hours, and temporary augmentation requirements.

• Provide qualified OSP and ISP technicians on a surge basis to support elevated workload, contingency events, or planned project execution beyond steady-state capacity.

• Respond to Government surge activation requests.

• Support MAC activities, after-hours work, and temporary augmentation at Government direction.

• Maintain a surge readiness posture with qualified personnel available for activation throughout the period of performance. BICSI / Structured Cabling Services

• Provide BICSI-aligned structured cabling design, installation, certification, and documentation services in support of communications infrastructure at NCTAMS LANT Detachment GTMO.

• Design, install, and certify horizontal and backbone structured cabling systems in compliance with ANSI/TIA-

568 and applicable BICSI standards.

• Perform cable certification testing using calibrated test equipment and provide test reports to the Government.

• Execute labeling of all installed cables, outlets, patch panels, and termination points in accordance with

ANSI/TIA-606 standards.

• Provide structured cabling as-built drawings and documentation upon project completion, in formats specified by the Government.

• Engage Registered Communications Distribution Designer (RCDD) oversight on applicable design projects as required.

4.10 CLIN 0010 — Emergency / Break-Fix / Restoration Services (FFP)

The Contractor shall provide emergency response, break-fix, and critical restoration services for communications infrastructure failures that affect or threaten mission continuity at NCTAMS LANT Detachment GTMO.

• Maintain an emergency response capability with remote response initiated within one (1) hour of Government notification for critical outages.

• Target emergency on-site dispatch within four (4) to eight (8) hours of Government notification where site access, escort availability, and logistics permit.

• Provide transport restoration, cable repair, OSP/ISP emergency repair, and emergency equipment support as directed.

• Submit a Situation Report (SITREP) to the COR within two (2) hours of on-site arrival for all emergency activations.

• Provide post-restoration After Action Reports (AAR) within five (5) business days of restoration completion.

• Maintain communications with Government representatives throughout all emergency activations until restoration is confirmed.

4.11 CLIN 0011 — Materials / ODC / Travel (Cost Reimbursable / NTE)

The Contractor shall provide direct material support, incidental consumables, and travel required.

• Procure and provide materials, consumables, optics, connectors, labeling materials, and incidental hardware required to support contract execution.

• Obtain Government approval prior to procurement of materials.

• Submit itemized material invoices and receipts with each invoice package.

• Coordinate all travel required for contract execution in accordance with the Joint Travel Regulations (JTR) and applicable contract terms.

• Obtain Government authorization for travel prior to incurring travel costs.

4.12 CLIN 0012 — Modernization / Technology Refresh Projects (FFP)

The Contractor shall provide modernization planning, design, and execution services supporting the migration from legacy communications systems to modernized platforms, structured cabling recapitalization, telecom room modernization, and infrastructure refresh at NCTAMS LANT Detachment GTMO.

• Develop modernization project plans and technology refresh roadmaps as directed by the Government.

• Execute transport migration support including circuit migration planning, cutover coordination, and legacy decommission support.

• Perform structured cabling recapitalization including design, installation, certification, and documentation of upgraded cable plant.

• Execute telecom room modernization including rack replacement, cable management upgrade, grounding/bonding remediation, and environmental improvements.

• Provide infrastructure refresh services supporting transition from legacy systems to modernized platforms as directed.

• Submit project completion reports and updated as-built documentation following each modernization project.

• Plan and design based on knowledge of

• Strategic Infrastructure Planning: Develop, review, and update the Base-Wide Communications Master Plan integrating all five core transport technologies. Cellular Services (Commercial LTE/5G integration and tactical leverage points), Microwave Systems (Line-of-Sight/Non-Line-of-Sight resilient backup), Fiber-Optic

Infrastructure (Undersea and terrestrial high-capacity transport), Copper Infrastructure (Legacy systems and localized distribution), Satellite Communications (SATCOM) (Strategic and emergency egress)

• Redundancy & Resiliency Engineering: Design and validate the dual-medium transport architecture

(Microwave & Fiber) to guarantee high-availability egress during localized or catastrophic outages.

4.13 CLIN 0013 — Emergency and Routine Remote Technical Services (ETAS) Tier 3 Support (FFP)

The Contractor shall provide for phone system support of the Nortel Meridian 1 81c and its ancillary systems. This phone system is the main communication system for Guantanamo Bay, Cuba and requires access to resources higher level support to ensure the onsite staff has the technical resources to resolve the outage in the shortest time 24x7

• Emergency and Routine Remote Technical Assistance Services (ETAS) Tier 3 support, available 24x7, to provide scheduled, unscheduled, preventive, and corrective O&M for the telephone-switching network, sub systems, and voice mail systems at NCTAMS LANT DET GTMO.

• Tier 3 Escalation. Escalate and coordinate resolution of all incidents, unresolvable at the Tier 1/Tier 2 level, to

ETAS Tier 3 support IAW the work order request response times.

5. STAFFING FRAMEWORK

The Contractor shall provide qualified personnel in the following labor categories to support contract execution. All personnel shall meet qualifications and shall possess or be eligible to obtain required security clearances and site access credentials.

Labor Category Primary Function Applicable CLINs

Program Manager Contract management, reporting, scheduling, KPI/SLA governance

0001, All

Senior Telecom Engineer Transport engineering, legacy systems sustainment, root cause analysis

0002, 0010, 0012

BCO Lead / Telecom

Administrator

Service request intake, provisioning coordination, customer support

OSP Engineer / OSP Technician Outside plant inspection, repair, restoration, route support

0004, 0009, 0010

ISP Technician Inside plant installs, terminations, rack/cabinet support

0005, 0009

BICSI Technician / RCDD (as req'd)

Structured cabling design, install, certification, QA 0006, 0012

Network Technician Switch/router field support, port activation, cutovers 0007, 0009

Systems Technician Monitoring systems, appliances, telecom-adjacent systems support

6. PERFORMANCE STANDARDS AND SERVICE LEVEL REQUIREMENTS

The Contractor shall perform all work in accordance with the following minimum service level requirements.

Performance Requirement Standard / Target

Critical Outage — Remote Response ≤ 1 hour from Government notification

Emergency On-Site Dispatch (where feasible) 4–8 hours from Government notification

Monthly PMI Completion Within each calendar month, no cumulative deferrals

Semi-Annual PMI Completion Every 6 months ± 30 days

Work Order / Service Request Tracking 100% of service requests logged and status-visible within 24 hrs. of receipt

As-Built Documentation Updates Within 5 business days following each service event

Monthly KPI/SLA Report Submission By the 10th calendar day of the following month

SITREP (Emergency Activations) Within 2 hours of on-site arrival

After Action Report (Emergency Events) Within 5 business days of restoration confirmation

Quarterly Executive Review Once per quarter at a date mutually agreed with NCTAMS

LANT

7. DELIVERABLES

The Contractor shall provide the following contract-level deliverables.

Deliverable Due Date / Frequency Submitted To

Program Management Plan

(PMP)

Within 30 calendar days of contract award; updated annually

COR

Quality Control Plan (QCP) Within 30 calendar days of contract award; updated annually

COR

Master Schedule Within 30 days of award;

maintained and updated monthly

COR

Monthly KPI/SLA Dashboard

Report

By the 10th of each month for the preceding month

COR

Monthly BCO Activity Report By the 10th of each month for the preceding month

COR

Quarterly Executive Review Brief Once per quarter, date coordinated with Government

COR / NCTAMS LANT Lead

Annual Risk Register Update Annually by the contract anniversary date

COR

SITREP (Emergency Events) Within 2 hours of on-site arrival for each emergency

COR

After Action Report (Emergency

Events)

Within 5 business days of each restoration completion

COR

As-Built Documentation Updates Within 5 business days following each maintenance/project event

COR

Project Completion Reports

(CLIN 0012)

Within 10 business days of each modernization project completion

COR

8. PLACE OF PERFORMANCE

Primary place of performance is NCTAMS LANT Detachment Guantanamo Bay, Cuba. Some program management, administrative, and planning activities may be performed at the Contractor's facility as authorized by the COR. All on-site work shall be subject to applicable base access requirements, security clearance verification, escort policies, and safety regulations in effect at the place of performance.

9. APPLICABLE STANDARDS AND REGULATIONS

The Contractor shall perform all work in compliance with applicable DoD, Navy, and industry standards, including but not limited to:

• ANSI/TIA-568 — Telecommunications Cabling Standard

• ANSI/TIA-606 — Administration Standard for Telecommunications Infrastructure

• ANSI/TIA-607 — Generic Telecommunications Bonding and Grounding

• BICSI Telecommunications Distribution Methods Manual (TDMM), current edition

• NFPA 70 — National Electrical Code (NEC), current edition

• DoD Instruction 8500.01 — Cybersecurity

• NAVFAC P-307 — Management of Weight Handling Equipment (where applicable)

• Joint Travel Regulations (JTR) for all travel reimbursement

• Site-specific safety, environmental, and security regulations in effect at GTMO

• Applicable NCTAMS LANT technical directives, instructions, and SOPs

10. SECURITY REQUIREMENTS

All Contractor personnel performing work on-site at NCTAMS LANT Detachment Guantanamo Bay shall meet the following security requirements:

• Personnel shall possess or be eligible to obtain the security clearance level required.

• The Contractor shall submit all required security documentation to the COR in accordance with the DD Form

254.

• Personnel shall comply with all base access, visitor control, and escort requirements in effect at GTMO.

• The Contractor shall immediately notify the COR of any adverse security actions, personnel changes, or access denials affecting performance.

• Foreign national employment on this contract shall be subject to Government approval and applicable regulatory requirements.

11. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION (GFE/GFI)

The Government will identify and provide the following:

• Access to Government-controlled facilities, equipment rooms, and infrastructure as necessary to perform activities.

• Site access credentials, escort arrangements, and base access authorization.

• Existing as-built documentation, network diagrams, and infrastructure records available to the Government at time of award.

• Identification of systems, platforms, and infrastructure subject to maintenance.

• Points of Contact (POC) for coordination with tenant commands, facility management, and other Government stakeholders.

12. TRANSITION AND 3-MONTH START UP PLAN

The Contractor shall execute the following transition and ramp activities to ensure rapid, low-risk achievement of full operational capability:

Months 1–2: Contract kickoff, site access validation, asset baseline, work order intake establishment, stakeholder alignment and POC validation.

Months 2–3: Establish KPI/SLA dashboard, finalize maintenance calendar, validate critical infrastructure inventory, submit Quality Control Plan (QCP).

13. ASSUMPTIONS AND CONSIDERATIONS

• Final contract structure, pricing, PoP, and CLIN composition remain subject to review and acquisition strategy.

• Emergency response times may vary based on access restrictions, escort requirements, and logistics constraints at GTMO.

• Specific labor categories, wage determinations, security requirements, and service boundaries shall be aligned to the final scope and place of performance.

• Any cost-reimbursable or ODC CLINs shall be implemented only where allowable and specifically authorized per applicable acquisition regulations.

• Government access, escort, and facility availability may affect execution timelines; the Contractor shall notify the COR of any Government-caused delays.

• This document does not constitute a binding offer. Final pricing, terms, and conditions are subject to negotiation and award.

14. Personnel Requirements

The Contractor shall be accountable to the Government for the performance of all its employees, including subcontractors, used in fulfilling the requirements of the contract. Personnel requirements for key labor categories are provided, per Attachment 1 of this PWS.

Contractor personnel must be United States citizens, and be able to communicate effectively in English, both orally and in writing.

During the on-going performance of the contract if any contractor personnel are identified by the COR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel. Contractor shall inform the COR via email within 24-hours and submit a written electronic report within five (5) business days of incidents of misconduct by its employees that violate the laws of the United States.

The Contractor shall provide for the life of the contract, at a minimum, the number and types of key personnel (labor categories) as contained in the Contractors proposal and accepted by the Government for contract award (unless changed by modification of the contract), 365 days per year, 24 hours per day, and 7 days per week. Any vacancy shall be filled by fully qualified personnel as approved by the COR, within the same management or labor category of the existing vacancy within a 30-day period. Filling the position by reassigning an existing employee who is already filling a position on the contract (in house resources) shall not alleviate the Contractor from the thirty-day requirement for filling the original vacancy. The new vacancy created by filling the original vacancy within house resources shall be tracked from the date of the original vacancy, and the original vacancy shall continue to be considered vacant until all positions that were impacted by the original vacancy are fully manned by qualified personnel. The Contractor may submit a written request to the COR to request a waiver to the 30-day requirement to fill a vacancy, and the COR may grant a waiver for up to 30 additional days if evidence is provided that demonstrates that the Contractor has taken reasonable and aggressive steps to fill the vacancy. However, the

Government may begin a reduction in the contract price starting on the 30th day, unless a waiver has been submitted and approved.

Contractor personnel must possess a Class B Commercial Driver License (CDL) to operate single vehicle over

26,000 lbs. License shall be obtained prior to arrival to NCTAMS LANT DET GTMO.

Site Manager shall work onsite for a minimum of 40 hours/week at the NAVSTA GTMO during core business hours. The Site Manager shall be the Contractor’s primary representative and have the Contractor’s full authority to act on matters pertaining to the performance of services under this contract. The Site Manager shall designate an

Alternate Site Manager in writing to the COR no later than five (5) calendar days after the start of the period of performance or NLT five (5) calendar days after the position is re-assigned to another employee. The designated

Alternate Site Manager shall have full authority to take any necessary contract support actions when the Site

Manager is unavailable. The Alternate Site Manager is not intended to be a dedicated full-time position and may be assigned as a collateral duty. The Site Manager shall ensure that all contractor personnel assigned working at

NCTAMS LANT DET GTMO meet all contract requirements.

In the event that the Site Manager will have a planned absent from the contract performance site for a period of five

(5) or more calendar days, the COR shall be notified in writing (email) by the contractor at a minimum of five (5) business days before such planned absence starts and support solution shall be provided in writing (email) by the

Contractor to ensure full contract coverage. In the event of unplanned absence of the Site Manager for five (5) business days or more the COR should be notified in writing (email) by the contractor NLT 6th business day of unplanned absence of the Site Manager and support solution shall be provided in writing (email) by the Contractor to ensure full contract coverage.

Contractor Personnel Security Clearance Requirements:

U.S. citizenship is required of all Contractor personnel. Duties involve delivery of service to support the Department of the Navy mission requiring a high level of confidence or trust; position designation is at the National Security

Non-Critical Sensitive-Information Technology Level II. A Case Type Tier 3 background investigation or equivalent suitability (hereafter referred to as "background investigations") shall be conducted on all employees assigned, as defined within the DD Form 254, per Attachment 2, of this PWS. All contractor employees with Secret

Clearance shall be favorably adjudicated by U.S. Government to the status of Final Secret Clearance in order to continue performance under this contract. Proof of favorable security background investigation shall be provided to the Government, as recorded within the Defense Information System for Security (DISS), prior to the Government granting access to information systems, infrastructure, and/or workspaces at the start of the contract phase-in period.

Contractor personnel unable to obtain Final Secret Clearance shall not be allowed to continue performance under this contract, and such contractor personnel shall be removed and replaced by the contractor without any additional cost to the Government.

Historical staffing efforts:

The government estimates based on historical levels of effort and expectations under this contract that the work at

NCTAMS LANT DET Guantanamo Bay, Cuba outlined this PWS can be accomplished with the below minimum staffing levels.

• Two (2) Outside Cable Plant/Telecommunications Technicians

• One (1) Inside Cable Plant/Telecommunications Technicians

• One (1) Computer Aided Design and Drafting Support

CONTRACTOR’S QUALITY CONTROL (QC) PROGRAM

Overview and Responsibilities: The Contractor shall provide and maintain an inspection system and quality control program covering the services to be provided herein, per Attachment (3), CDRL A009. The Contractor shall provide to the COR a complete Quality Control/Performance Monitoring Plan within 30 days following period of performance start date, per Attachment (3), CDRL A009. A copy of the QC Plan shall be kept on site and available to the Government upon request.

Quality Control Plan specifics: The QC plan shall provide the Contractor’s detailed management, organization and operational plans for a continuous performance monitoring program for all systems, equipment and circuits to ensure high-quality customer service by detection and correction of equipment degradation before service interruptions occur. The plan shall include at a minimum:

A description of the inspection system that will be used to monitor and check the services required. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

• Control procedures for any Government provided keys or lock combinations.

• A description of the methods to be used for identifying and preventing defects in the quality of service performed.

• A description of the records to be kept to document inspections and corrective or preventive actions taken.

• Compliance with Occupational Safety and Health Administration (OSHA).

• Compliance with Environmental Protection Agency (EPA) regulations.

• Compliance with information, physical and personnel security requirements.

• Standard forms and reports to be used to document quality control/performance testing, including workflow and distribution charts.

• Locations, formats and procedures for Master Station Logs in accordance with NTP-4 and DISAC 310-70-

1, Supplement II, Chapter II.

Quality Control Plan periodic review: The Contractor shall update and revise the plan as necessary and submit to the

COR for annual review or as requested by the COR. The plan shall become the property of the Government upon contract completion.

15. Government Inspections and Technical Evaluations

Navy Information Forces (NAVIFOR)/Fleet Cyber Command (FCC) Inspections: NAVIFOR/FCC (or equivalent)

Inspections are conducted periodically (historically every three years) to evaluate the operational readiness of individual stations, detachments or sites. Command Inspection teams are comprised of personnel from

NAVIFOR/FCC Inspector General (IG) Staff, or from their Departments or Field Activities. Notification of inspection visits will be provided 30 days in advance. The Government will notify the Contractor of all scheduled and unscheduled inspections. The objectives of the readiness inspection are to:

• Evaluate facilities and equipment to identify significant deficiencies and problem areas that affect the operational capability of the station, service to the users, or system quality and reliability.

• Present significant problems to the command to allow implementation of timely corrective actions.

• Provide technical assistance as required.

• Ensure that deficiencies and problem areas have been properly resolved.

Additional Performance Review/Inspections: Below is a list of Contractor performance areas that are subject to review by the Government.

• Base Communications Office

• Physical Base Plant and Drawings

• Maintenance, Management and Material

• Physical Security and Loss Prevention Program

• Information Systems Security Program

• Safety/Environmental Program

• Information/Cyber and Personnel Security

Contractor's Responsibility: The Contractor shall provide access to spaces, records (Hardcopy and electronic) and equipment in support of inspection teams, and shall provide assistance with preparations for the inspection prior to the inspection. The Contractor shall correct deficiencies that are within the scope of this contract within the 90 calendar days of receipt of the final report from the Government.

The Government will conduct Quality Assurance Surveillance Plan (QASP) oversight in accordance with

Attachment 4 & 5 of this PWS.

16. Government Furnished Property (GFP)

The Government will provide, without cost, facilities, equipment, initial inventories of materials, and services listed in the following subsections. GFP encompasses Government Furnished Facilities (GFF), Government Furnished

Equipment (GFE), Government Furnished Materials (GFM), and Government Furnished Information (GFI). The terminology GFP, GFF, GFE, GFM, and GFI will be used throughout the PWS. The Contractor shall not make any changes of any type to the site's facilities, hardware, software, or operational configuration without the appropriate controlling authority’s (i.e. DISA, NCTAMS LANT DET GTMO) prior approval which shall be routed and finally approved through the Contract Administration Office. The Government retains decision-making responsibility to reconfigure system equipment installations at NCTAMS LANT DET GTMO. Any additions, improvements, or upgrades of GFF made by the Contractor and authorized by the Government, shall immediately be added to the appropriate inventory and shall become the property of the Government unless specifically excluded elsewhere in this PWS. A Property Control Plan (PCP) shall be submitted to the COR by the Contractor NLT 30 calendar days after contract start date and prior to 30 calendar days of any change to the GFP, per Attachment (3), CDRL A010.

Government Furnished Facilities (GFF)

The Government will provide the facilities, office equipment (space and storage) and related furnishings. The

Contractor may decline to accept the inventory of office space and furnishings. If declined, Contractor shall provide office furnishings at its own expense. The Contractor shall submit all requests to COR for approval prior to GFF modifications. Approved GFF modifications will be at contractor’s own expense. Any furnishings procured by the

Contractor must be approved by the Contracting Officer prior to use in Government facilities. The Contractor shall notify the COR prior to the start of any GFF modifications per Section 7.1. The COR will review documentation for the modification and defer to the Contracting Officer to provide final authorization or approval.

The Government will provide for major repairs and maintenance of real property (buildings, grounds, fences, environmental control systems, etc.) at no cost to the Contractor, provided the repairs are not the result of

Contractor’s negligence. The Contractor shall be responsible for all damages caused by the intentional or negligent activity of its employees. Contractor shall return the facilities to the Government in the same condition as received, fair wear and approved modifications excepted. These facilities shall be used for the performance only. Contractor shall submit report of all damage to government facilities, equipment, materials, spare parts or property. The report of damages shall be submitted to the COR within two (2) business days of the occurrence of damage, per this PWS.

All materials deemed hazardous materials by OSHA or hazardous waste by EPA that are encountered by the contractor during the performance shall be identified, handled, containerized, stored or discarded IAW United States

Environmental, Base, and Host Government statutes. Contractor shall coordinate schedule for pickup of hazardous waste with Commander NAVSTA GTMO Supply or Public Works Department.

Government Furnished Equipment (GFE)

Terminal Equipment: The Government will furnish the terminal systems and associated equipment described NLT

30 days after the start of period of performance. Upon completion or termination of this contract, the Contractor shall provide the Government with the same items that were provided by the Government to the contractor and other pertinent logistics and inventory documents, to include authorized modifications and upgrades that may have occurred during the term of the Contract. The Contractor shall deliver the equipment in same condition, less normal wear.

Telecommunications Equipment: The Government will furnish the telecommunications equipment described in

Attachment (6) of this PWS for use by the Contractor. All Contractor-provided equipment, associated software, and documentation shall become Government property upon termination of this contract.

Spare Parts, Repair Parts, Tools and Bench Stock: The Government will provide an initial inventory for spare parts, repair parts, tools and bench stocks to the contractor described in Attachment (6) of this PWS. The Contractor shall maintain the initial inventory in proper working condition. The Contractor shall replace lost, misplaced or damaged items through Contractor negligence. Any additional spare parts, repair parts, tools and bench stock required to perform the services shall be provided by the Government.

GFE Upgrades and Installations: The Government reserves the right to upgrade GFE hardware and software throughout the life of the Contract. The Government will provide initial training for the new upgrade(s) at no cost to the Contractor, and to the maximum number of contractor site personnel possible. The Government will reimburse the Contractor under cost reimbursable CLINs for travel, per diem, and/or training costs, if training is only available at a remote location. These costs will be reimbursed to the Contractor out of a separate CLIN, and only after successful completion of the training by the Contractor employee(s). No additional administrative, G&A or other costs will be charged to the Government for these training and travel expenditures. All costs must be presented to the Contracting Officer for approval prior to, and after training is completed and subsequently applied to a separate invoice. The Contractor shall bear all costs associated with additional, follow-on, or refresher training. When the

Government provides new hardware or software upgrades, the Contractor shall operate, administer, and maintain the new upgrades.

Missing Equipment: All Government property of this PWS discovered missing, lost or stolen with an individual unit value in excess of $100.00 will be verbally reported NLT 30 minutes from such discovery to the COR. The

Contractor shall provide a follow-up written report within three (3) working days of the discovery of the incident to the COR which documents circumstances surrounding the incident and identification of all personnel involved. The

Contractor shall replace missing, lost, or stolen property at no additional cost to the Government.

Official Government Furnished Utilities and Services

Utilities: The Government shall provide, at no cost to the Contractor, electricity, air conditioning, water, and sewage/trash collection at same levels provided to the Government not including personal residence. The

Government will provide primary power through commercial sources. All sites provide Uninterrupted Power

Supply (UPS), which provides power to critical equipment. On site Government diesel generators will provide long-term emergency power. The Government will provide maintenance to both the UPS and the long-term emergency power systems. Contractor shall report verbally within 30 minutes of any discovered deficiencies in the power, grounding, heating, and ventilation and air conditioning systems to the COR.

Telephones: The Contractor is authorized to use local, long distance, and Defense Switching Network (DSN) telephone services for official business purpose only. The Contractor shall not use Government provided telephone services for unofficial long-distance calls.

Internet access and Email: The Contractor is authorized to use the Government’s unclassified email systems with approved security clearance. Contractor shall abide by all DOD and DON regulations for proper use of Information

Systems. Contractor personnel must take personal responsibility for Operations Security (OPSEC) using all

Government Information Systems. Military and Government information/data/pictures shall not be forwarded to non-military internet service providers or placed on public web sites. The Contractor shall participate in

OPSEC/Internet Threat Awareness training.

Local Area Network (LAN): The Contractor is authorized to use the Government’s LAN. PCs connected to the unclassified LAN are not authorized for classified processing. The Contractor shall abide by all DOD and DON regulations for proper protection, operation, use, and accreditation of LAN facilities connected to DOD information systems.

Custodial Services: The Government shall provide grounds maintenance services. The Contractor shall provide all custodial services in its assigned spaces.

Refuse Collection: The Government shall provide outside receptacle refuse collection at no cost to the Contractor.

Insect and Rodent Control: The Government shall provide insect and rodent control traps at no cost to the

Contractor.

Security Police and Fire Protection: The Government shall provide security, police and fire protection services 24 hours per day, 7 days per week at no cost to the Contractor.

Emergency Medical Care: The Government will provide emergency medical care for injuries and/or illnesses incurred on site during core duty hours. The Contractor shall reimburse the Government for emergency medical facilities and care provided.

Government Furnished Information

Technical Publications/Libraries: The Government will provide the Contractor its current library of technical manuals, publications, standard operating procedures (SOPs), circuit history folders, instructions, and pertinent material at the start of the period of performance. Furthermore, the Government shall provide the Contractor with all pertinent publications as they become available during the performance. In addition, Government will provide manuals and materials related to any equipment and/or facilities provided to the Contractor. The Contractor shall maintain these manuals, publications, and pertinent material. Upon completion or termination of the contract, the

Contractor shall turn over…