SOW NCCC NC Internet and Digital Cable.pdf

Statement of Work (SOW) NC Region Internet and Cable TV

GENERAL INFORMATION

Title of Project:

AmeriCorps NCCC NC Cable TV and Internet

Statement of Need, Purpose, and/or Objective:

Our program is rigorous with several essential work functions that make it necessary for AmeriCorps to have adequate access to a robust internet. Digital Cable TV and a robust internet is necessary to perform mandatory and elective Corps Member training, Team Leader functions, and Corps and Staff Member usage on a daily basis.

Background Information:

AmeriCorps NCCC is a residential national service program operated by the Corporation for National and Community Service. The AmeriCorps NCCC mission is to strengthen communities and develop leaders through team-based national and community service. The AmeriCorps NCCC mission is accomplished through the engagement of young people ages 18 to 24 in team-based service on projects in local communities. AmeriCorps NCCC operates throughout the United States with Regional Campuses in California, Colorado, Iowa, and Mississippi.

Period of Performance:

Period of Performance will be for twelve (12) months after date of award plus four (4) twelve (12) month option periods.

Place of Performance:

North Central Region Campus 1004 G. Ave Vinton, Iowa 52349

Hours of Operation:

Normal operation hours range 7am to 5pm Monday –Friday Central Time Zone

Federal Holidays:

Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees. Please note that most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday - Saturday or Sunday - the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). Contractors shall follow these same guidelines. Direct billing/invoicing shall not be allowed for any Federal Government Holidays (e.g. New Year’s Day; Birthday of Martin Luther King, Jr.; Birthday of George Washington; Memorial Day;

Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day)

SCOPE OF WORK

General Requirements:

Provide digital cable TV and wireless internet service to the NCCC Vinton Campus.

Specific Requirements:

Provider must be capable of providing the following:

(1) 99.9% reliability

(2) Install any hardware or cabling necessary to provide the best possible service on campus

(3) In the event that there is an internet service interruption, support shall be provided on-site within 12 hours of interruption notification M-F and 24 hours of notification on weekends and holidays

(4) Two separate internet connects (Wide Area Network), one capable of supporting the existing networked security camera system (75 cameras) with encryption and additional cameras at a later date

(5) The second internet connection capable of providing service to a campus computer lab (tablets, cell phones, laptops, computer lab computers) and the ability operate up to 500 wireless devices simultaneously

(6) no data usage cap (e.g. Gigabits per month) or slower speeds after an un-determined usage ceiling

(7) Provide a minimum of 1 static IP address

(8) Notifications are required for any scheduled outages and network down time or maintenance and/or upgrades

(9) Service must be compatible with existing Cisco Meraki Model # MX-100HW Router and 3 Cisco Meraki Access Points Model # MR-53 Dual Band.

(10) Ethernet termination (“RJ-45”/”8P8C”) port which will interface with the campus Local Area Network

(11) Support Team Leaders and Staff members with cloud-based applications

(12) When experiencing Latency or operating at bandwidth capacity, service must be able to boost speed capability (10) No intentional interference with third-party Domain Name Service Requests

(13) Digital Cable TV must have the Basic Cable Package on all capable TVs to include Local and Network news in the following rooms: (a) Cottage 102, (b) Cottage 112, (c) Palmer 37, (d) Palmer 123,

(e) Palmer 200, (f) Rice 104, and (g) Rice 233

GOVERNMENT RESPONSIBILITIES

AmeriCorps National Civilian Community Corps (AmeriCorps NCCC) will be responsible for coordinating installation with the vendor and validating operational connectivity. Government personnel will also coordinate any maintenance or software installations post installment with the vendor.

DELIVERY OR DELIVERABLES

North Central Region Campus, 1004 G Ave, Vinton, IA 52349

PAYMENT PROVISIONS:

Vendor shall be registered to accept payment of NET 30 days in IPP system or invoice and accept monthly credit card payments. Billing cycle must match the Period of Performance dates provided.

OTHER CONSIDERATIONS

Product warranty:

Manufacturer warranty included.

Key Personnel:

Campus COR: John England jengland@cns.gov 319-472-9664 ext. 28 POC: Debra Helle dhelle@cns.gov Non-Compliance Penalties: N/A Publications and Publicity: N/A

Confidentiality of Information: N/A mailto:jengland@cns.gov mailto:dhelle@cns.gov