SOW-Monitoring-Alarm System.pdf

STATEMENT OF WORK (SERVICES)

GENERAL INFORMATION

Title of Project:

Maintenance, Validation and Calibration Services for a Government-owned Rees Scientific Temperature Monitoring-Alarm System

Statement of Need and Purpose:

The purpose of this requirement is to procure maintenance, validation and calibration Services for a Rees Scientific Temperature Monitoring-Alarm System owned and operated by the National Institute on Aging.

The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in this Statement of Work (SOW) including on site visits to maintain Rees system transponders, receivers, temperatures probes and software.

Background Information and Objective:

The National Institute of Aging (NIA) Center for Alzheimer’s Disease and Related Dementias owns a monitoring alarm system used to monitor temperatures, CO2 and N2 gas levels on critical scientific equipment used by the Neurogenetics Research Project.

The NIA requires maintenance, validation, and calibration services for a government-owned Rees Scientific Temperature Monitoring-Alarm System. To ensure the safety and integrity of the system, the equipment must be monitored for performance to ensure the processes have not been compromised. The system requires maintenance visits from service technicians to ensure the alarm probes are functioning properly to continue to obtain consistent data and on CO2 gas levels, N2 gas levels, and temperature on critical lab equipment.

Period of Performance:

The period of performance shall include one 12-month base period and three 12-month option periods to extend the term of the contract. The anticipated period of performance is as follows:

Base year: 05/12/2023 - 05/11/2024 (12 months) Year 1: 05/12/2024 - 05/11/2025 (12 months) Year 2: 05/12/2025 - 05/11/2026 (12 months) Year 3: 05/12/2026 - 05/11/2027 (12 months) Year 4: 05/12/2027 - 05/1/2028 (12 months)

Place of Performance:

The place of performance shall be National Institute of Health, National Institute on Aging located at 9000 Rockville Pike, Building T44, Bethesda, MD 20892.

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Specific Requirements:

The Contractor shall provide, maintenance and repair support for Rees remote monitoring alarm system shall include all labor, travel, and replacement parts necessary to provide service on the Rees monitoring system. Service tasks include: preventative maintenance, validation and calibration on receivers, and probes that are not working properly, along with software upgrades, bateries, and train staff in use of the updated and/or new software. Repair and troubleshooting problems in person and via telephone Monday thru Friday from 9AM to 5PM Eastern Time. Replacement parts and software upgrades provided must be Original Equipment Manufacturer (OEM) certified. Maintenance service must be performed by OEM cerified technicians which shall acknowledge repair requests within 24 business hours, and an onsite visit from a technician shall occur within 72 business hours.

LEVEL OF EFFORT:

Not applicable.

GOVERNMENT RESPONSIBILITIES

The Government will provide the Contractor personnel with reasonable access to the Equipment for the required maintenance support services and/or repairs. The Government will cooperate with the Contractor personnel so that Service can be performed efficiently without interruption. The field service technician will be required to notify the NIA staff for appropriate access.

DELIVERY OR DELIVERABLES

The Contractor shall provide a service report at the completion of each maintenance, repair or telephone support service during the base period and each option period if exercised. Documentation shall be provided by the vendor to show they completed the service on the equipment and left with the Contracting Officer’s Representative (COR) or Government Point of Contact (POC). The service technician is to present a service ticket that briefly details the work performed to the POC for signature and a copy of the ticket is to be left with the POC.

REPORTING REQUIREMENTS

The contractor shall provide reports on repair and each maintenance visit. The Contractor shall provide a service report at the completion of each maintenance, repair, or telephone support service to the COR. Each service report shall be provided in hard and electronic format.

OTHER CONSIDERATIONS

Travel:

No travel reimbursement is authorized for this requirement.

Key Personnel:

Not Applicable. However, the Contractor shall be responsible for ensuring that the personnel assigned for service have the technical competence required to complete the service within a reasonable time and maintain the equipment at peak factory performance. Contractor service personnel must be certified Original Equipment Manufacturer (OEM) service technicians.

Information System Security Plan:

Contractor service technicians must be cleared by the Government to gain access to the premises.

Data Rights:

Not Applicable.

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998. All tasks for testing of functional and/or technical requirements must include specific testing for Section 508 compliance and must use NIH approved testing methods and tools. All reports must be 508 compliant.

Publications and Publicity:

Confidentiality of Information: