SOW_Matrix Switch Service_v3.docx
DOCX document 23 KB Posted
- Solicitation number
- 030ADV25Q0067
- Issued by
-
Library of Congress
About this file
This Statement of Work outlines maintenance and support services required by the Library of Congress' National Audiovisual Conservation Center (NAVCC) for their Grass Valley brand N-Vision 8500 Series video matrix switch system. The contractor must provide hardware, software, and repair services for the matrix switch, primary and backup control servers, switch controls systems, and support equipment for one base year with two option years.
Key requirements include GVCare Elite SA router support, 24/7 technical phone support with 2-hour response time and 4-hour resolution start, hardware advance exchange by next business day, and software updates/upgrades. The contractor must use factory-trained authorized personnel and include all travel costs in their firm-fixed pricing. The contractor must also provide end-of-support dates for all hardware/software products at award and when exercising options. This is being pursued as a sole-source acquisition to Grass Valley USA, LLC according to the related special notice. The NAVCC facility in Culpeper, Virginia digitized 18,482 video objects in FY23 and requires this support to maintain their preservation services operations.
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| File | Type | Posted |
|---|---|---|
| JA_Video Matrix Maintenance_Redacted.pdf |
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C. STATEMENT OF WORK
C.1 OVERVIEW / BACKGROUND
The Library of Congress’ National Audiovisual Conservation Center (NAVCC) is located at the Packard Campus for Audio Visual Conservation in Culpeper, Virginia. NAVCC provides varied preservation services for audiovisual collections. In Fiscal Year 23, the NAVCC Video Lab digitized 18,482 video objects. NAVCC requires contractor support to provide video matrix maintenance and support services for its Grass Valley brand N-Vision 8500 Series video matrix switch, primary and backup control servers, switch controls systems, and support equipment.
C.2 SCOPE
The contractor shall provide all hardware, software, and repair services required to maintain NAVCC’s Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems, and support equipment eligible for support. Please see Attachment J1 for a complete list of covered items. The contract shall be for one base year and up to two option years.
C.3 REQUIREMENTS
C.3.1 General Requirements The contractor shall maintain the Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems, and support equipment. All equipment is listed in Attachment J1. All items must be kept in good working order, fully functional as intended by the manufacturer. The following are required under this contract:
a. GVCare Elite SA for the router and router control systems for 1 year.
b. 24x7 technical phone support with a two-hour response time and a four hour start of resolution/troubleshooting process.
c. Hardware Advance Exchange NBD
d. Software updates and upgrades
C.3.2 End-Of-Support Dates The vendor will provide the end-of-support date for all hardware and/or software product(s) of Attachment J1. If the vendor does not have an end-of-support date, the vendor must specify an estimated date. It must be clear that if the date is an estimate. This information must be provided in writing to the COR at the time of award. Updates to the end-of-support date(s) must be provided when exercising any option under this contract.
C.4 SCHEDULE OF EVENTS/DELIVERABLES
| Description of Event/Deliverable |
| Due date/Payment schedule |
| Base Year: Maintenance and support of Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems and support equipment listed in Appendix A. |
| Maintenance and support services are to begin at the start of the period of performance. The contractor must submit an invoice for the entire amount within 30 days of the contract start date. |
| Option Year I: Maintenance and support of Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems and support equipment listed in Appendix A. |
| If exercised, maintenance and support services are to begin at the start of the period of performance. The contractor must submit an invoice for the entire amount within 30 days of the contract start date. |
| Option Year II: Maintenance and support of Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems and support equipment listed in Appendix A. |
| If exercised, maintenance and support services are to begin at the start of the period of performance. The contractor must submit an invoice for the entire amount within 30 days of the contract start date. |
C.5 GOVERNMENT FURNISHED PROPERTY
All hardware and software associated with this system are Government Furnished Property. This includes the Grass Valley brand N-Vision video matrix switch, primary and backup control servers, switch controls systems and support equipment listed in Attachment J1.
C.6 CONTRACTOR PERSONNEL
All employees working on or providing service under this contract shall be factory-trained and authorized personnel for the type of equipment specified in Appendix A.
C.7 CONTRACTOR TRAVEL
The Library does not reimburse for travel to the Library. The contractor’s firm-fixed prices must include any travel costs associated with the anticipated service work.
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