SOW - Maintenance for TMET GCMS - 12 SEP 24.pdf

Statement of Work (SOW)

Calibration/Maintenance of TMET GC/MS Systems

1. Background: The US Army Combat Capabilities Development Command Soldier Center (DEVCOM SC) requires the purchase of a full coverage service agreement for the preventive maintenance, calibration and software support for two (2) Gas Chromatograph / Mass Spectrometers (GC/MS). Regular maintenance and calibration are needed to ensure optimal performance and minimize the impact of instrument down time on testing and research productivity. The Textile Materials Evaluation Branch (TMEB) provides accurate, verifiable and repeatable testing on critical vector protection measurement/analysis on textiles.

2. Requirements: The Contractor shall provide a full coverage service agreement for two GC/MS systems listed below:

Agilent GC (G1530N)/6890N Serial # US10128075; MS system (G2579A) – Serial # US10460885;

PAL Auto Sampler System –Model # G2614A (7683 Series) - Serial # US13712705; and Tower Model # G2613A (7683 Series) – Serial # US120210085

Agilent GC (G3440A)/7890A Serial # US10847016; MS system (G3172A) – Serial # US83131070;

PAL Auto Sampler System – Model # G2614A (7683 Series) - Serial # US84416087; and Tower Model # G2913A (7883B Series) – Serial # US84511160

The service agreement shall include one preventative maintenance visit per system annually to include all parts, travel and labor. The contractor shall ensure all systems are in operational condition to deliver accurate, verifiable, and repeatable textile testing analysis. The contractor shall provide software and hardware direct telephone support with a factory trained engineer, use only factory recommended replacement parts, use only factory trained engineers to perform repairs and preventive maintenance and provide proprietary factory recommended software updates and service notes. A certificate of calibration shall be provided after the PM visit for each system and service reports shall be provided after each repair documenting steps taken and parts replaced. The contractor shall provide a service guarantee which is a factory authorized escalation of services to resolve difficult problems including escalation to the factory for engineering expertise if necessary and a fixed price service contract with unlimited repairs and provide on-site service within 48 - 72 hours (business days).

3. Period of Performance: The period of performance for Service/Maintenance is one base year and three (3) option years. The base year (12 months) will start after contract award.

4. Travel: Travel is anticipated to and from DEVCOM Soldier Center under this contract to provide service/maintenance.

5. Security: A security clearance is not required for this work.

6. Personnel Qualifications: The contractor shall have demonstrated knowledge and expertise to provide servicing and preventative maintenance on a Gas Chromatograph/ Mass Spectrometer.

a. General Experience. The contractor shall have expertise in maintenance and repair work in laboratory instrumentation.

b. Specialized Experience: The contractor shall have demonstrated experience and understanding of the entire Gas Chromatograph/ Mass Spectrometer system to include mechanics, parts, operation, testing, and all potential technical problems. The contractor shall be a factory-trained service engineer technician also experienced with the systems software/hardware as well to be able to offer support as needed.

7. Government Furnished Property (Equipment/Materials/Information/Computer Utilization): There is no GFP. The contractor will not have access to Government internal information networks. The government will provide in-house support, as required, for real property and utilities associated with the facility.

8. Other Direct Costs (ODC's): N/A

9. Deliverables: The contractor shall provide a full coverage service agreement for two Gas Chromatograph / Mass Spectrometer system. The service agreement shall cover a 12-month period including one preventative maintenance per system and all parts, travel and labor.

Deliver exceptional telephone support for both hardware and software when a call is placed to the contractor

Deliver guaranteed service for preventative maintenance and repair visits to the government textile laboratory within a 48 - 72-hour time frame (business days) with a factory trained maintenance technician

Deliver software updates and service notes Provide one (1) preventative maintenance and calibration certificate/report per

Machine annually

10. Place of Performance: The primary place of performance for this work will be DEVCOM Soldier Center, located in Natick, MA.

11. Contract Management/Activity Report: The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel used in performance of this contract. The Contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective scientific services performed in accordance with the requirements contained in the statement of work.

Service reports and system testing reports shall be provided at the completion of each service visit.

Certificate of Calibration

12. Invoicing: The Contractor shall bill at the completion of the services. Invoices must include, as a minimum, the following information:

Time Period Covered Direct Labor Hours Labor Category(s) Hourly Rate Travel with description (if applicable) Any applicable indirect costs