SOW-Maintenance and Repair-Liquid Handler.pdf

Statement of Work (Service)

GENERAL INFORMATION

Title of Project:

Maintenance and Repair Service for Hamilton Laboratory Equipment

Statement of Need and Purpose:

The purpose of this requirement is to procure maintenance support services for Hamilton-manufactured laboratory equipment owned and operated by the National Institute on Aging. The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in this Statement of Work (SOW).

Background Information and Objective:

The National Institute on Aging owns two (2) liquid handling robots, a NGS STAR, and a VANTAGE manufactured by Hamilton. This equipment is used by the Center for Alzheimer’s Disease and Related Dementias and requires maintenance to ensure continued full function and continuity of NIA research data.

Period of Performance:

The anticipated period of performance is as follows: June 30, 2023 – June 29, 2024.

Place of Performance:

The place of performance shall be National Institute of Health, National Institute on Aging located at 9000 Rockville Pike, Building T44, Bethesda, MD 20892.

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Specific Requirements:

The Contractor shall provide the Government with maintenance and repair support for the following Hamilton instruments:

VANTAGE – SN: 1744

NGS STAR – SN: H753

Maintenance and repair shall include all labor, travel, and replacement parts necessary to provide two

(2) preventative maintenance service visits per year, install new instrument software upgrades and train staff in use of the updated and/new software, and troubleshoot problems in person and via telephone Monday thru Friday from 9AM to 5PM Pacific Time. Replacement parts and software upgrades provided must be Original Equipment Manufacturer (OEM) certified. OEM certified service technicians shall acknowledge repair requests within 24 business hours, and an onsite visit from a technician shall occur within 72 business hours.

LEVEL OF EFFORT:

Not Applicable.

GOVERNMENT RESPONSIBILITIES

The Government will provide the Contractor personnel with reasonable access to the Equipment for the required maintenance support services and/or repairs. The Government will cooperate with the Contractor personnel so that Service can be performed efficiently without interruption. The field service technician will be required to notify the NIA staff for appropriate access.

DELIVERY OR DELIVERABLES

The Contractor shall provide a service report at the completion of each maintenance visitvia email on a which details all maintenance and repair work performed for each instrument. Documentation shall be provided by the vendor to show they completed the service on the equipment and left with the Contracting Officer’s Representative (COR) or Government Point of Contact (POC).

REPORTING REQUIREMENTS

The contractor is to provide reports which detail all maintenance and repair work performed for each instrument. Each service report shall be provided in hard and electronic format.

OTHER CONSIDERATIONS

Travel:

No travel reimbursement is authorized for this requirement.

Key Personnel:

Not Applicable. However, the contractor will provide a dedicated project manager to the government as a contact point for the services. Maintenance must be performed by Original Equipment Manufacturer (OEM) service technicians only.

Information System Security Plan:

Contractor service technicians must be cleared by the Government to gain access to the premises.

Data Rights:

Not Applicable.

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998. All tasks for testing of functional and/or technical requirements must include specific testing for Section 508 compliance and must use NIH approved testing methods and tools. All reports must be 508 compliant.

Publications and Publicity:

Not Applicable

Confidentiality of Information:

Not Applicable