SOW_Life Image FY22.pdf
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- Attached to
- Image Exchange and Image Sharing Network Federal contract opportunity
- Solicitation number
- W9124J-22-R-IMAG
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| File | Type | Posted |
|---|---|---|
| Sources Sought Notice (SSN) - LifeImage.pdf |
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STATEMENT OF WORK
LIFE IMAGE CLOUD/IMAGE EXCHANGE SERVICES
DEPARTMENT OF SURGERY, BROOKE ARMY MEDICAL CENTER
1. SCOPE OF WORK:
Life Image is an image exchange and image sharing network that allows BAMC Trauma Service to view images from other medical facilities. The system interoperability so that the sharing of images and their related medical information only takes moments. Utilization of a cloud based server where referring facilities can upload images/studies to be retrieved by us and saved into PACS. This system is able to open any disk from any system. Over 30 facilities in our region refer to BAMC as Level 1 trauma center in and San Antonio (University Hospital).
2. SYSTEM SUPPORT AND MAINTENANCE:
The Contractor shall provide technical support aiding in the resolution of support requests in a timely and professional manner. Software issues will be routed through the Life Image ticketing system which increases visibility of the issue and ensures resolution. Required system updates and yearly maintenance are managed by the Life Image staff.
3. SUPPORT HOURS:
Life Image Customer Support provides a support portal or email support or telephone support phone, 24 hours per day and 7 days a week.
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