SOW Landline Support and Hardware Repair Solicitation.docx

STATEMENT OF WORK FOR LANDLINE SUPPORT AND HARDWARE REPAIR

1. SCOPE

Norfolk Naval Shipyard (NNSY) operates legacy telephone systems across 6 buildings, utilizing Nortel Meridian and AT&T Merlin switches/equipment. NNSY understands these systems are outdated and are working to upgrade, but until they have been transitioned, occasionally they require maintenance, particularly following system power outages that necessitate resets or restores. To ensure continuity of communications, NNSY seeks contractor support services to provide “As Needed” maintenance for these systems.

· Meridian Systems: Private Branch Exchange (PBX) telephone switching systems providing voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications.

· Merlin Systems: Corporate telephone systems originally introduced by AT&T in 1983 under the American Bell Merlin brand, later rebranded and supplied by Lucent and Avaya.

The objective of this contract is to secure qualified contractor support to perform system restarts, restores, and repairs of Nortel Meridian and AT&T Merlin telephone systems as needed across NNSY facilities.

The contractor shall provide the following services:

· Perform system resets and restores following power outages or other disruptions.

· Conduct diagnostic assessments to identify and resolve system malfunctions.

· Provide repairs and adjustments to ensure continued functionality of telephone switches and equipment.

· Offer technical support and consultation regarding system performance and maintenance best practices.

· Maintain availability for “As Needed” service calls across all 6 buildings.

2. APPLICABLE DOCUMENTS

Department of Defense Instruction (DODI) 8500.2 provides Information Assurance compliance control numbers for hardware and software within an approved network.

3. REQUIREMENTS

Vendor is responsible for providing any transportation, personnel, tools and equipment needed for repair. Vender is responsible for providing NNSY with an account of repairs performed and a monthly update of hours used/remaining on contract. Vender needs to be available on a case-by-case basis and be able to be on call within 2 days of notice. Vender needs to be located regionally and able to assist within 2-3 days unless otherwise scheduled, excluding holidays, in the event of an emergency. Mileage or travel fees are not authorized or included in this solicitation. Timely response to service requests for system restart and repair are required within 1 day of notification.

4. PLACE OF PERFORMANCE:

Norfolk Naval Shipyard, Portsmouth, VA 23709

5. EQUIPMENT

Listed below is the equipment to be serviced:

Various telephone Systems - various locations throughout NNSY. Vendor needs to be familiar with and able to repair/reprogram the various phone systems, such as: Partner, Meridian, Merlin, Lucent Technologies, Avaya etc.

6. SECURITY REQUIREMENTS

Defense Biometric Identification System and NAVSEA Badging (REQUIRED FOR ALL CONTRACTS)

All contractors, with the exception of permanent party (or “seated” contractors with Common Access Cards (CACs), will be required to obtain a DBIDS card to gain access to NNSY.

Procedure for receiving a DBIDS card:

a. Contractor will complete the SECNAV 5512 form(s) and forward them to their NNSY Sponsor/Contracting Officer’s Representative (COR).

b. The sponsor will complete the CVS spreadsheet utilizing the information on the completed SECNAV5512 forms and forward all documents to Commander Navy region Mid-Atlantic (CNRMA) for vetting.

c. CNRMA will add the contractor to the “179-Day List” which is utilized by the Pass and ID office to create the DBIDS card.

d. Once on the 179-Day List, the contractor may go to Pass and ID to have their DBIDS card generated.

e. Green NAVSEA access badges can be generated at this point with contractors providing proof of U.S. Citizenship (Birth Certificate/ US Passport).

Portable Electronic Devices (PEDs) (REQUIRED FOR ALL CONTRACTS)

A PED is defined as any non-stationary electronic apparatus with singular or multiple capabilities of, but not limited to recording, storing, and/or transmitting data, voice, video, or photo images (e.g., cell phones, laptops, tablets and wearable devices such as fitness bands and smart watches).

a. NAVSEA 04 Ser 04/281 IMPLEMENTATION PLAN FOR ALLOWING CAMERA-PORTABLE ELECTRONIC DEVICES WITHIN THE CONTROLLED INDSUTRIAL AREA

b. NAVSEAINST 2200.1A PORTABLE ELECTRONIC DEVICES POLICY

c. SECPROMAN Vol 1 5510.36 Rev E In accordance with ref (a), personally owned camera enabled PEDs will be authorized inside of the Controlled Industrial Area (CIA) and all Security Islands. Camera enabled PEDs will remain unauthorized within Controlled Nuclear Information Areas (CNIAs), Nuclear Work Areas (NWAs) and Open Storage Areas. All PEDs, camera enabled or not, are still prohibited within NWAs and Open Storage Areas.

The allowance of camera enabled PEDs inside of the CIA and Security Islands does not negate existing photography policies. Unofficial photography, filming of video, or live streaming from the camera-enabled PED remains prohibited within the CIA or any NAVSEA controlled space outside of the CIA. Further, audio recordings (both digitally or magnetically) in NAVSEA spaces is prohibited without the approval of the Code 1120 Security Director.

Submarine SPECIFIC PEDs Instructions: In accordance with COMSUBLANT/ COMSUBPACINST 2075.1C, the use of PEDs while in or on Department of Navy Submarines are prohibited.

Common Security Statements for Statements of Work and Performance of Work Statements in accordance with the requirements of the contract, the contracting company’s Facility Security Officer is required to submit a visit request in the Defense Information System for Security (DISS) to Security Management Office (SMO) Code 001816.

Common Security Statements for Statements of Work and Performance of Work Statements

Enclosure (1)

The SMO Code(s) of the ship or command the contractor is visiting are not to be utilized.

CONTROLLED UNCLASSIFIED INFORMATION ACCESS

The DoD will provide information to contractors and will identify all information which is Controlled Unclassified Information (CUI) via the contracting vehicle, in whole or part, and will mark such documents, material, or media in accordance with this issuance.

When CUI is generated by non-DoD entities protective measures and dissemination controls, including those directed by relevant law, regulation, or government-wide policy, will be articulated in the contract, grant, or other legal agreement, as appropriate.

DoD contracts must require contractors to monitor CUI for aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information. DoD contracts require contractors to report the potential classification of aggregated or compiled CUI to a DoD representative.

Contractors, pursuant to mandatory DoD contract provisions, will submit unclassified DoD information for review and approval for release in accordance with the standard DoD Component processes and DoDI 5230.09.

All CUI records must follow the approved mandatory disposition authorities whenever the DoD provides CUI to, or CUI is generated by, non-DoD entities in accordance with Section 1220-1236 of Title 36, CFR, Section 3301a of Title 44, U.S.C., and this issuance.

7.0 SAFETY

"Per FAR 22.102-1(a) entitled "Safety", Contractors are hereby informed that their employees or representatives present on property under Norfolk Naval Shipyard cognizance must follow Federal and State OSHA requirements and Norfolk Naval Shipyard OSHE Program Manual, NAVSHIPYDNORINST P5090.2 requirements or safety requirements for site specific location of the contract.

a. Contractors and Non-NNSY Government Agencies (NNGAs) are hereby informed that their employees or representatives present on property under Norfolk Naval Shipyard (NNSY) cognizance must adhere to Federal OSHA requirements for hazardous energy control IAW 29 CFR 1915.89 and must follow Hazardous Energy Control (HEC) procedures as identified in NAVSEA’s Occupational Safety, Health, and Environment Corporate Manual (OSHECM) Chapter 250 (latest revision), when performing work under NNSY contract. All HEC work to be performed by Contractors and NNGAs requires that NNSY Technical Points of Contact (TPOCs) and/or Contracting Officer’s Representatives (CORs) be notified of the HEC scope of work prior to starting work. Any changes or deviations in the initial scope of HEC work requires the NNSY TPOCs and/or CORs be informed of the change/deviation. Appendix 250.B-1 through B-3 of OSHECM Chapter 250 for multiple employer work identifies when Contractors and NNGAs are required to assign their Lockout/Tags-Plus Coordinator (LOTC) to coordinate HEC work with the cognizant NNSY LOTC. HEC locks shall be provided by the contractor or NNGA for their employees use. The HEC locks shall have red bodies with name labels or name tags affixed, identifying who installed the HEC lock(s) and a point of contact telephone number. HEC lock name lables and tags must be made of materials that will hold up to the environment to which they are exposed. HEC tags used for Tags-Plus HEC work shall be provided by the cognizant NNSY LOTC to the contractor or NNGA for their use if machinery, equipment, or systems (MES) cannot be locked out. OSHECM Chapter 250 Tags-Plus procedures will be strictly followed.

b. Contractors and NNGA’s may obtain electronic copies of OSHECM Chapter 250 (latest revision) and access the OSHA 1915.89 web site by using the following link to NNSY’s public access web site: http://www.navsea.navy.mil/shipyards/norfolk/default.aspx

c. Names and contact information for NNSY LOTCs and/or the Facility Custodian will be provided by NNSY TPOC and/or CORs set forth elsewhere in this award document.”

NORFOLK NAVAL SHIPYARD CONTRACTS DEPARTMENT – SERVICES CONTRACTS DIVISION

No instructions, either verbal or written, deviating from the terms and conditions of this order are effective or binding upon the Government unless authorized and formalized by contractual documents issued by the Contracting Officer. On any problems concerning the order, please contact, CONTRACTING OFFICER, CODE 410 NORFOLK NAVAL SHIPYARD CONTRACTS DEPARTMENT, SERVICE CONTRACTS DIVISION, BLDG. 65, 1ST FLOOR, PORTSMOUTH, VA 23709-5000, TELEPHONE: (757) 396-8366.