SOW IPC v4 DRAFT ONLY.pdf

This is a Statement of Work (SOW) for the procurement and installation of a GetWell Network (GWN) Interactive Patient Care System (IPCS) at the new Tulsa VA Medical Center. The system must provide patient education, meal ordering, entertainment, and access to care information through TVs in patient rooms and public spaces, with implementation required by September 2025.

The contractor must install 119 smart TVs (60 with full IPC functionality in patient rooms, plus 59 entertainment-only units in community spaces), provide software licenses, establish cloud-based infrastructure, and deliver ongoing maintenance and support services. Key requirements include implementing a Digital Care Management Platform with up to 10 care plans, providing 24/7/365 help desk support, conducting staff training, and ensuring integration with VA systems like VistA/CPRS. The base period is 12 months with four 12-month option periods. The system must maintain 98% uptime, support both English and Spanish languages, enable sip-and-puff controls for disabled patients, and include features like meal ordering through Computrition, patient feedback surveys, and nurse call integration. The contractor must also provide a Client Success Manager to drive system utilization and support ongoing performance improvements.