SOW_Installment of Intrusion Detection System and Monitoring Services.pdf

Installment of Intrusion Detection System (IDS) and Monitoring Services

Statement of Work

1. Introduction

This Statement of Work (SOW) outlines the responsibilities and tasks required to install and configure an Intrusion Detection System (IDS) and provide continuous monitoring services (24/7) for Veterans AƯairs Pacific Islands Health Care System (VAPIHCS). The objective is to enhance posture and strengthen our security system by detecting unauthorized access attempts and providing real-time alerting and response capabilities.

2. Background

VAPIHCS requires an eƯective solution to monitor burglary intrusion for VA specific sensitive areas. This project will address that need and improve the physical security posture by implementing an IDS with ongoing monitoring to detect unauthorized access attempts and response to potential threats in real time.

3. Scope of Work

The service provider will perform the following tasks:

Procurement of Digital Monitoring Products (DMP) intrusion system .

Design and implement an IDS solution.

Configure the IDS to meet security policies and compliance requirements.

Provide 24/7 monitoring and real-time alerting services, local.

Train client personnel on system use and incident response (if required)

4. Procurement

The service provider shall:

Provide a bill of materials for required IDS hardware and software.

Support procurement or supply the components directly, including sensors, motion detection, door/window contacts, keypads, tamper switch, enclosures, transmitters, zone networks, communicators, sirens, cabling, power supply, software licenses and all other required components not listed to complete an IDS.

Ensure all components are compatible with VA requirements.

5. Installation Service

Installation includes:

Physical deployment of IDS devices at designated locations, including perimeter sensors, control panels, and alarm systems.

Removal of outdated or non-compliant systems and integration of modern, scalable technology.

Ensuring secure connectivity between IDS components and monitoring platforms.

6. Configuration and Testing

Configuration and testing involve:

Customizing IDS rules and detection policies to the client’s environment.

Conducting functional testing.

Verifying alerting mechanisms (phone call, email, SMS, dashboard).

Documenting results and obtaining client acceptance.

7. Training

The service provider will:

Conduct a training session for personnel responsible for specific sites.

Provide instructions on:

o Reading IDS logs and panel alerts.

o System maintenance and updates.

Deliver user guides and quick-reference materials.

8. Place of Performance (installation) seven (7) sites:

E-Wing, OIT Server Room and Arms room - Tripler Army Medical Center (TAMC), 459 Patterson Road, Honolulu, HI 96859.

ACC, Spark M. Matsunaga building - Pharmacy Dispensing, 459 Patterson Road, Honolulu HI. 96819.

ACC, Spark M. Matsunaga building-Agent Cashier, 459 Patterson Road, Honolulu HI.

96819.

AIPA Warehouse, 3375 Koapaka Street Suite D155, Honolulu, HI 96819 AIPA Warehouse, 3375 Koapaka Street Suite D182, Honolulu, HI 96819 Hilo CBOC – 45 Mohouli Street, Hilo Hawaii 96720.

Kauai CBOC – 4485 Pahee Street, Suite 105, Lihue Hawaii 96766.

9. Place of Monitoring

The contractor shall provide IDS monthly monitoring services for the following eight (8) sites:

E-Wing: OIT server room - 459 Patterson Road, Honolulu Hi. 96819.

ACC, Spark Matsunaga Building: Pharmacy Dispensing - 459 Patterson Road, Honolulu Hi. 96819.

ACC, Spark Matsunaga Building: Agent Cashier - 459 Patterson Road, Honolulu Hi.

96819.

AIPA Warehouse BLDG D155 (Front) - 3375 Koapaka Street, Suite D155 & D182

Honolulu, HI. 96819.

AIPA Warehouse BLDG D185 (Back) - 3375 Koapaka Street, Suite D155 & D182

Honolulu, HI. 96819.

Hilo CBOC – 45 Mohouli Street, Hilo Hawaii 96720.

Kauai CBOC – 4485 Pahee Street, Suite 105, Lihue Hawaii 96766.

E-Wing, Arms Room - 459 Patterson Road, Honolulu Hi. 96819.

10. Period of Performance:

The Installation process will be completed within 6 months from the date of the award.

Work shall be performed during the hours of 8:00 a.m. through 4:30 p.m. from Monday through Friday. Excluding weekends and all federally observed holidays. No overtime is authorized.

FEDERAL HOLIDAYS:

New Year’s Day Labor Day Martin Luther King's Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Juneteenth Christmas Independence Day

11. Deliverables

The following deliverables will be provided:

Deployed and configured IDS system.

Monitoring service active and tested.

Detailed identification of sensors and locations.

Training materials and session completion.

Final installation and service report.

12. Acceptance Criteria

The project shall be deemed complete when:

IDS is successfully detecting suspicious/malicious activity.

Alerts are being sent and received as defined.

Sensors can be properly and easily identified.

Documentation and training are delivered.

13. Task Order Requirements

E-Wing, 3rd floor room OIT – Re-activate existing IDS or install new IDS; requires the replacement or new installment of (2) motion sensors, (1) Siren with alarm level of 80 dB (min), (1) Magnetic door switches and (1) Keypad: Requires 24/7 monitoring service.

ACC- Agent Casher – Replace existing IDS. (1) Motion, (1) Siren and (1)Magnetic Door Switch and (1) Keypad; Requires 24/7 monitoring service.

ACC Pharmacy – Replace existing IDS. (4) Motion, (1) Siren, (3) Magnetic Door Switches, (1) Keypad; Requires 24/7 monitoring service.

AIPA BLDG D155 warehouse main area - Requires new installment of (3) motion sensors, (1) Siren with alarm level of 80 dB (min), (3) Magnetic Door Switches, (1) Keypad and related components; Requires 24/7 monitoring service.

AIPA BLDG D 185 warehouse back storage – Requires new installment of (2) motion sensors, (1) Siren with alarm level of 80 dB (min), (3) Magnetic Door Switches, (1) Keypad and related components; Requires 24/7 monitoring service.

Hilo CBOC – Re-activate existing IDS or install new IDS; requires the replacement or new installment of (4) motion sensors, (1) Siren with alarm level of 80 dB (min), (4) Magnetic door switches and (1) Keypad: Requires 24/7 monitoring service.

Kauai CBOC – Re-activate existing IDS or install new IDS; requires the replacement or new installment of (2) motion sensors, (1) Siren with alarm level of 80 dB (min), (2) Magnetic door switches and (1) Keypad: Requires 24/7 monitoring service.

E-Wing – Arms room – Requires 24/7 monitoring service only.

14. Government Responsibilities

The Government will provide facility access, designate a COR or Project Manager as the primary contact, review and approve deliverables promptly, provide necessary access and resolve any disputes.

15. Contractor Responsibilities

The Contractor must adhere to all applicable VA policies and security protocols, protect VA data, maintain a safe work environment with appropriate PPE, prevent damage to the facility, secure tools and equipment, submit deliverables on schedule, ensure workers are escorted at required areas, clean the site, and comply with VA policies on smoking and weapons.

Contractor will provide warranty in accordance with all applicable manufacturer warranties.

16. Acceptance Criteria

Acceptance will be based on the successful completion of all SOW tasks, including installation, configuration, testing, deficiency resolution, and documentation submission to the satisfaction of the VA COR or Physical Security Specialist.

17. Miscellaneous

Change Control: All scope changes require a written change order signed by both parties.

Service Levels: Monitoring service includes 24/7 alerting with a proper notification.

Security Requirements: The contractor will not interact with VA network connections or any data ports and will not require security clearance. The IDS will not be associated with the VA network.

Hard-Wired Connectivity Requirement: All monitoring/detection/siren devices and keypad required for this project shall utilize hard-wire connections.