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Statement of Work
Date: October 8, 2020
Project Title: Maintenance and Support Agreement for Infor/Lawson Software
| Department: | Clinical Center (CC) / National Institutes of Health (NIH) / | |
| | Materials Management & Environmental Services Department (MMESD) |
Project Officer: Tonja Sirmons
Performance Period: November 6, 2020 – November 5, 2021
Background The National Institutes of Health (NIH) is the nation's foremost federally funded biomedical research institution. The Mark O. Hatfield Clinical Research Center (CRC) is the onsite hospital for the NIH campus. The Materials Management and Environment Services Department (MMESD) is responsible for the evaluation, acquisition of supplies, inventory management, and storage and distribution of materials for the hospital. In addition, the department ensures efficient housekeeping operations and compliance with appropriate infection prevention, safety, OSHA, Joint Commission, and regulatory standards.
The Inventory Management Section (IMS) of the MMESD is responsible for logistical management and the acquisition of medical & surgical supplies and equipment for the NIH Clinical Center. The inventory is managed through the use of Infor Lawson Supply Chain Management Software. This software has been in use in the NIH Clinical Center since 1999. .
Purpose The purpose of this Statement of work is to procure the maintenance software license, maintenance and support for the NIH Clinical Center’s Infor / Lawson Applications.
Scope of Work The contractor will provide the NIH Clinical Center Materials Management & Environmental Services Department the following support/maintenance for the Lawson applications as follows:
· Provide product patches/repair fixes when software defects are encountered.
· Provide access to Lawson application and technical support Engineers
· Provide access to upgrades and conversion software
· Provide support service tools access for Lawson Interactive Support (LIS) web notifications, web training/documentation and the Lawson knowledge Base
· Provide 24*7 emergency support in the event of application failure
· Provide access to approved incremental product enhancements
Maintenance & support covers the following modules:
| SKU Description |
| Users |
| Support Plan |
| Customer Success Plus |
| 1 |
| XTE |
| Data Verification Tool Set |
| 20 |
| XTE |
| Desktop Environment |
| 10 |
| XTE |
| Desktop Environment |
| 999 |
| XTE |
| Environment - 4Gl Writer |
| 101 |
| XTE |
| Environment - 4Gl Writer |
| 22 |
| XTE |
| Infor Lawson Financials Accounts Payable |
| 30 |
| XTE |
| Infor Lawson Financials Asset Management |
| 30 |
| XTE |
| Infor Lawson Financials Invoice Matching (MA) |
| 20 |
| XTE |
| Infor Mingle with Smart Office (Lawson) |
| 10 |
| XTE |
| Infor Spreadsheet Designer |
| 10 |
| XTE |
| Inventory Control System |
| 30 |
| XTE |
| Landmark Technology Runtime |
| 12 |
| XTE |
| Lawson System Foundation |
| 2 |
| XTE |
| Matching Module (AP) |
| 20 |
| XTE |
| MF COBOL Server Application Runtime - Windows |
| 30 |
| XTE |
| MF COBOL Server Application Runtime - Windows |
| 10 |
| XTE |
| MF Visual COBOL for Windows Compiler |
| 1 |
| XTE |
| MF Visual COBOL for Windows Compiler |
| 1 |
| XTE |
| Microsoft Office Add Ins |
| 10 |
| XTE |
| Mobile Requisitions |
| 1 |
| XTE |
| Mobile Supply Chain Management |
| 10 |
| XTE |
| Mobile Supply Chain Management |
| 10 |
| XTE |
| Payables Management |
| 30 |
| XTE |
| Process Flow Solution - Finance |
| 999 |
| XTE |
| Process Flow Solution - Procure |
| 999 |
| XTE |
| Process Flow Standard |
| 999 |
| XTE |
| Procurement Process Suite |
| 10 |
| XTE |
| Purchase Order System |
| 20 |
| XTE |
Total Cost = $213,448.90
Justification:
Infor / Lawson Software updates and Infor / Lawson Customer Web Site (“inforxtreme.com”) and the Lawson Community Web Site (“Community Site”) collectively (“Sites”) are proprietary to Lawson Software, Inc. and include material that is confidential and protected internationally by trademark, copyright, patent, trade secret, trade dress, unfair competition and related intellectual property laws. All Software is confidential to Infor / Lawson and its use and distribution is governed by the terms and conditions of the license agreement and therefore is not available through any other source other than Infor / Lawson Software, Inc.
Program Management and Control Requirements The contractor will notify the NIH CC Materials Management & Environmental Services Department and the Department of Clinical Research Informatics (DCRI) system administrator(s) of any defects encountered in the software within 24 hours of discovery of the problem. The contractor will provide the necessary patches to fix the defect and provide an estimate of the time the system will be out of operation if required.
The contractor will also notify the NIH CC Materials Management & Environmental Services Department and the Department of Clinical Research Informatics (DCRI) system administrator(s) NIH CC Materials Management & Environmental Services Department and the Department of Clinical Research Informatics (DCRI) system administrator(s) of any application enhancements and applicable product upgrades and schedule receipt and installation of the patches through the system administrator.
Invoice Requirements:
The contractor shall submit two invoices to the following:
Invoices shall be submitted concurrently as follows:
1. An original to the following designated payment office:
National Institutes of Health Division of Financial Management Attn: Accounts Payable 2115 East Jefferson Street MSC 8500, Room 4B32 Bethesda, MD 20892-8500
2. One copy to the System Administrator:
National Institutes of Health, Clinical Center Attn: Tonja Sirmons 10 Center Drive, MSC-1070 Bldg. 10, Room B1N238 Bethesda, Maryland 20892
Inquiries regarding payment of invoices should be directed to Accounts Payable, 301-496-6088
