SOW - Health Literacy - Posting.pdf

Statement of Work

Health Literacy Training IHS Headquarters

Solicitation #: 75H70425Q00010

Mission

The mission of the Indian Health Service is to raise the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level.

Background

The Indian Health Service (IHS) Division of Clinical and Community Services (DCCS), Community Health Branch, Health Promotion/Disease Prevention program contributes to IHS' mission of raising the health status of American Indian and Alaska Native (AI/AN) people to the highest level possible by providing information and resources to strengthen clinical, public health, and community approaches within tribal communities.

This training meets the 2024 Indian Health Service Agency Work Plan priority under Operational, Evaluate and Improve Internal Communication. It is important for IHS to make it easier for patients to access clear, understandable information, navigate the health system and know how to access services, be engaged in the healthcare process, and manage their health.

This training also supports the HHS Health Literacy Work Plan, the HHS Healthy People 2030, and the Plain Writing Act of 2010, which requires new publications, forms, and publicly distributed documents from the federal government to be written in a “clear, concise, well-organized” manner.

Scope

The Statement of Work (SOW) for the proposed contract includes three major areas of work under the direction of the Health Promotion/Disease Prevention program. They are: 1) Plan and implement the training 2) Post virtual coaching sessions; and 3) Evaluation summary.

The contractor will deliver an in-person 1.5-day health literacy training for 30 participants in Rockville, MD. Upon completion of the training the contractor will arrange a schedule for virtual post-training coaching sessions for participants consisting of eight 1-hour sessions offered twice a month, across four months.

The contractor will provide a workshop evaluation and coaching summary to the IHS COR.

Requirements

This section describes the general requirements. The following sections provide details of various considerations for this effort.

DEPARTMENT OF HEALTH & HUMAN SERVICES Public Health Service

Indian Health Service Rockville MD 20857

The following schedule of tasks and deliverables outlines the requirements necessary to implement and provide technical assistance, trainer credentials, and training format of the health literacy training.

Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are considered personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, the contractor is responsible for immediately notifying the Contracting Officer (CO).

Business Relations

The contractor shall successfully integrate and coordinate all activities needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall promptly identify issues, establish corrective action plans, and effectively manage any subcontractors. The contractor shall ensure customer satisfaction and ensure all contractor personnel displays professional and ethical behavior.

Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the contract/agreement. The contractor must maintain continuity between the support operations, the contractor's corporate offices, and the Indian Health Service Division of Clinical and Community Services, HP/DP Program.

Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer this contract/agreement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract/agreement. The contractor shall assign work effort and maintain proper and accurate time-keeping records of personnel assigned to work under this contract/agreement.

The contractor will meet with the Contracting Officer Representative (COR) and IHS officials within 7 days of the contract/agreement award to become acquainted with the HP/DP Program, review the Statement of Work (SOW), discuss timelines and deliverables, and begin initial planning.

Personnel Administration

The contractor will provide the following management and support as required. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the SOW requirements. The contractor shall provide the necessary infrastructure to support contract/agreement tasks.

The contractor will provide administrative support to employees in a timely fashion (e.g., time keeping, leave processing, pay, emergency needs, etc.).

Subcontract Management

The contractor will be responsible for any subcontract management necessary to integrate work performed on this requirement and will be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the CO or Contracting Officer Representative (COR).

Contractor Personnel, Disciplines, and Specialties

The contractor will accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience.

The contractor will provide the necessary resources and infrastructure to manage, perform, and administer this contract/agreement.

Location and Hours of Work

The accomplishment of results contained in this SOW will be delivered in-person on April 3-4, 2025 to be held at the IHS Headquarters, 5600 Fishers Lane, Rockville, MD.

Travel / Temporary Duty (TDY)

This contract will require 3-day travel to deliver the in-person training in Rockville, MD.

Section 508 Compliance

Not applicable.

Data Rights

The government has unlimited rights to all the documents and materials produced under this contract. All documents and materials collected or produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor.

Special Requirements

Respect for Native American customs is required and should be observed at all times for the duration of this contract.

Contractor is required to have a doctoral degree.

Contractor must have experience working with AI/AN communities.

General Tasks

The contractor will work under the direction of the Indian Health Service HP/DP Program to deliver the following task.

1. Plan and implement the health literacy training

2. Virtual post training coaching sessions

3. Evaluation Summary

Specific Tasks:

1. Plan and implement a 1.5-day health literacy training

• The contractor will provide an instructor, all training materials, and consultation prior to the training.

• The contractor agrees to train a maximum of 30 participants.

• The contractor will email certificates of attendance for the 30 participants.

2. Virtual Coaching Sessions

• Upon completion of the program, the instructor will provide virtual coaching sessions twice per month for 1-hour sessions (across 4 months) for the participants.

3. Evaluation Summary

• The contractor will provide an evaluation summary of the workshop and follow up coaching sessions.

Deliverables

Deliverables

Frequency, Date, or Timeframe

Medium and Format Submit to

Contract Kick-Off Meeting Once, within 10 working days after contract/agreement execution

Teleconference, IHS will schedule and provide the teleconference information

N/A

Identify Instructors to deliver training

Within 2-weeks after contract execution

Email the name of the instructor(s) to COR

IHS COR

1.5-day health literacy training April 3rd (full day)

April 4th (half day)

In-Person IHS-COR

Disseminate training materials At least 7-days before the scheduled training

Email, USB drive, and/or online access

IHS COR

Provide Zoom link for training At least 7-days before the scheduled training

Email to COR and/or training attendees

IHS COR

Provide post training coaching sessions.

Schedule eight post training coaching sessions with the participants.

Virtual format (Teams, Zoom)

IHS COR

Provide certificates of attendance to all 30 participants.

One-week after the in-person training.

Email copies of the certificates to the participants.

IHS COR

Provide evaluation summary of the workshop.

One-week after the in-person training

Evaluation summary IHS COR

Deliver post coaching sessions and submit evaluation summary

Two-weeks after completion of the post sessions.

Evaluation summary IHS COR