SOW Gartner Subscriptions_Sources Sought Notice.pdf

US Army Engineer Research and Development Center Statement of Work (SOW)

Gartner IT Analysis and Research Services 26 March 2024

1.0 Purpose. The US Army Corps of Engineers (USACE) Engineer Research and Development Center (ERDC) has a requirement for a Gartner Analysis & Research services subscription as a supply.

2.0 Background. The Gartner Analysis & Research Services subscription provides ERDC with access to research content and associated services including best practices, research and insight, peer benchmarks, decision and diagnostic tools, executive networking, advisory support, and learning events. Gartner Analysis & Research provides a unique member-guided research agenda that allows members to glean best practices in data management and executive-level strategy from a comprehensive and cross-functional perspective.

3.0 Scope. ERDC has a requirement for a Firm Fixed-Price contract in support of executive, leadership, and technical personnel for a Gartner Analysis & Research Services subscription. These services provide best practices, research and insight, peer benchmarks, decision and diagnostic tools, executive networking, advisory support, and learning events.

4.0 Requirements/Materials. The contractor shall provide access rights to the following services, Table 1 below and the deliverables in Section 5 during the term of contract. ERDC shall have license to use, reproduce, and distribute the Program’s Materials solely for internal business purposes. Program Materials may consist of publications, surveys, websites, teleconferences, meetings, and other content exclusive business (CEB) materials and services.

Table 1 – Required Analysis & Research Subscription Accounts

Item Description of Required Gartner Subscription Services Qty 1 Team Leader Level License 1 1 Senior Researcher/Executive Level License 1

5.0 Deliverables

5.1 Online Web Presence – The Contractor shall provide a 24-hour web presence for all ERDC subscription holders to perform research on the following content.

a. Leadership Development Research and Related Content – Customized professional development content for the development of technology leaders, targeted to Team Members.

b. Data Leaders Research and Related Content – Includes core data, analytics and role-specific research; diagnostic tools, templates, and case studies; weekly picks and news analysis and commentary; and webinars featuring research advisors.

c. Strategic Business Content for Executives – Access to content that aligns to the changing roles of Executives and provides guidance around how Executives can be better business partners to their peers.

d. Best Practice and Decision Support Content – Includes peer benchmarks, best practices, case studies, tools, and templates.

e. Key Metrics Data – Provides performance metrics on trends in organizational spending and staffing, unit costs, and performance measures across critical domains.

f. Research Reports – Up to 12 (twelve) Reports per year, covering contractor-selected topics on areas where business and data intersect. (Schedules are approximations and are dependent on the publication schedule of relevant Research.) Includes associated tools and teleconferences hosted by content authors to discuss their research reports.

g. MP3/Podcasts – Research advisor commentaries on the latest data and analytics topics in a monthly audio program accessed on the website and/or downloaded to an MP3 device.

5.2 IT Peers Networking – The Contractor shall provide the following per Executive Level subscriptions.

a. Peer Directory – Access to searchable directory of senior technology leaders and CEOs.

b. Online Forums – Access to virtual discussions level of common issues among peers on with whom the contractor interacts with, including a private forum exclusive for Service Members and Leaders.

c. Facilitated Networking – Attendance to meetings or conference calls with peers around a specific topic to discuss best practices or areas of expertise.

d. Peer Roundtables – Access to facilitated discussions with peers; participation limited to executives with similar job roles.

5.3. Assigned Service Delivery POC – The Contractor shall provide a point of contact with experience in senior technology executive roles and a team manager to serve as the Executive Level for the Team Leader subscription’s primary points of contact for this Service within 14 calendar days after award. They will help define and develop specific strategies based on the ERDC’s priorities and initiatives. The Executive Level for the Director of Business Intelligence account holder may interact on a monthly basis with the points of contact to ensure ongoing engagement and delivery of value is occurring. Interactions may include: Strategy Meetings, research advisor interactions, and peer networking interactions, or teleconference meetings. Strategy Meetings between the Team Leader subscription holder and appropriate POCs may be held to review and apply research.

5.4 Value Reviews – The Contractor shall provide a minimum of two usage reviews (i.e. team member usage) per year with the Team Leader and/or Service Owner against ERDC’s agenda.

5.5 Access to research advisors – The Contractor shall provide unlimited access to research advisors and consultants who are associated with this Service for all subscriptions. One (1) focused briefing session per Team Leader account holder per contract period with a research advisor, delivered at CIO/G6’s discretion, not to exceed eight (8) hours. The session may include Executive Level subscription members and others from USACE, up to a total of 25 (twenty-five) participants.

6.0 Special Requirements/Constraints. The web subscription service must be accessible using the four major web browsers (Internet Explorer, Edge, Firefox, and Chrome) via the Internet.

7.0 Period of Performance. Period of Performance shall be 1 June 2024 through 31 May 2025.

8.0 Place of Work Performance. The service is primarily a web subscription service accessible via the Internet with possible consultations and presentations potentially at any ERDC location.

9.0 ERDC Point of Contacts. POCs shall inspect all services performed by the Contractor under this PWS through the CORM (Contracting Officer’s Representative Module) report and provide feedback and acknowledgement of acceptance of the deliverables.

10.0 Deliverables Summary

SOW Task Description Standard

5.1 Online Web presence 7-days/week, and 24 hours/day availability.

5.2 Peer Networking 7-days/week, and 24 hours/day availability.

5.3 Assigned Service

Delivery POCs Submit names and contact information for the service’s delivery points of contacts within the 14 days.

5.4 Usage Reviews Two usage reviews of team member usage have been conducted.

5.5 Access to Research

Advisors Provide 8-hour session for a day, Unlimited for subscription accounts via phone or email.

11.0 Security: If contractor technicians need to visit a USACE facility, all contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

12.0 Access to DoD Installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.