SOW for E3 Diagnostics_MSR West_Redacted.pdf

Department of Defense

Defense Health Agency

Statement of Work

E3 DIAGNOSTICS/MSR WEST, AUDIOLOGY EQUIPMENT FULL SERVICE CONTRACT

22 Feb 2024

Naval Hospital Bremerton Audiology, PSNS Audiology, Bangor Audiology, Everett Audilogy, Naval

Hospital Bremerotn, Bremerton WA

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide a preventive maintenance (PM)/Calibration contract to E3

Diagnostics/MSR West, Audiology equipment that is located in NHB, PSNS, Bangor, & Everett Audiology departments:

Naval Hospital Bremerton Audiology

• Middle Ear Analyzer, Model: GSI Tympstar; Serial Number:

• Audiometer, Model: GSI Audiostar, Serial Number:

• Audiometer, Model: GSI Audiostar, Serial Number:

• Newborn Auditory function Screener, Model: GSI Corti; Serial Number:

• Middle Ear Analyzer, Model: Navigator Pro; Serial Number:

• Audiometer, Model: MA41, Serial Number:

• Audiometer, Model: MA41, Serial Number:

• Hearing Aid Tester, Model: Verifit 2; Serial Number:

Bangor Audiology

• Audiometer, Model: GSI Audiostar, Serial Number:

• Newborn Auditory function Screener, Model: GSI Corti; Serial Number:

• Middle Ear Analyzer, Model: GSI 38; Serial Number:

PSNS Audiology

• Audiometer, Model: GSI Audiostar, Serial Number:

• Newborn Auditory function Screener, Model: GSI Corti; Serial Number:

Everett Audiology

• Audiometer, Model: Aurical 1081, Serial Number:

1.1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the necessary maintenances and calibration defined in this Statement of Work (SOW).

1.1.2 Background: The Audiology equipment that is located at NHB, PSNS, Bangor, & Everett Audiology departments, units have previous service contract existed with E3 Diagnostics/MSR West, Contract#

Previous service contract will be exhausted in June 2024. Units need brand new contract.

1.1.3 Scope: The contractor, shall provide PM/Calibration services annually, to include onsite travel. Services include onsite PM/Calibration. The contractor shall respond by telephone to service calls within 1 hour of notification and provide on-site support within 24 hours of notification.

1.1.4 Period of Performance (PoP):

Base Period: 8/2/2024 - 8/1/2025

Option Period 1: 8/2/2025 - 8/1/2026

Option Period 2: 8/2/2026 - 8/1/2027

Option Period 3: 8/2/2027 - 8/1/2028

Option Period 4: 8/2/2028 - 8/1/2029

1.2 Administrative Specifications

1.2.1 Place of Performance: The work shall be performed at Naval Hospital Bremerton, PSNS, Bangor, & Everett

Audiology Departments, Naval Hospital Bremerton. 1 Boone Rd, Bremerton, WA; 2850 Thresher Ave., Silverdale, WA; 1400 Farragut Ave., Bremerton, WA; 2000 W Marine View Dr., Everett, WA.

1.2.2 Recognized Federal holidays: The contractor is not required to perform services on any (observed) Federal

Holiday.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Day Christmas Day

Independence Day

1.2.3 Hours of operation: The contractor is responsible for conducting business Monday through Friday between

0730 and 1600 except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.3 Contractor Identification

1.3.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the Government understands that the person is contractor support personnel.

2.0 SPECIFIC TASKS

2.1 Preventive Maintenance: PM/Calibration shall be performed Annually for Audiology equipment. This service shall include but is not limited to travel cost, non-consumable parts and labor. Availability of service technician/engineer shall be priority as to not miss due dates. Service technician/engineer shall contact the Naval

Hospital Bremerton (NHB) Biomedical Repair Division via its customer service email to schedule service or arrange site visits at A report shall be provided once PM/Calibration services are completed with detailed information or work performed. This can be sent via email to the department via email address stated above. Report shall be made available within a week of service.

• Perform service calibration/PM to industry standard.

• Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) shall be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates to the medical repair branch for verification.

• Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

• Contractor shall perform all scheduled preventive maintenance as agreed upon during initial contact with the technical or contract administrator.

2.4 Software Updates: Any software updates necessary for the operation of the unit shall be provided and updated at a minimum during the PM/Calibration service.

2.5 Travel and Related Expenses:

• Contractor shall be responsible for its service-related trip expenses including round trip travel, mileage, and overnight living expenses.

2.6 Response Time: Contractor shall use commercially reasonable efforts to:

• Respond by telephone to any report of a malfunction requiring repair within one hour of notification by

NHB.

• Provide on-site support within 24 hours of notification by NHB personnel.

2.7 Access To Equipment: Contractor shall be provided reasonable access to all equipment that in to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission in received from on duty personnel responsible for such equipment.

2.8 Government Personnel: NHB employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

2.10 Labor: All compensation for labor 7:30 am - 5:00 pm local PST time is included in the contract price. Any labor performed outside of this timeframe in not included in the contract pricing. If services become necessary to be performed beyond 5:00 pm, NHB Biomedical Repair Divinion nhall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

2.11 Contractor Check-In/Check-Out: Contractor in required to report to the Medical Repair

Branch, Building 87 for signing in at the LOG BOOK during the hours of 7:30 am - 4:00 pm, Monday through Friday, prior to and upon completion of any service/repair performed.

2.12 Field Service Reports: Contractor sends a completed field service report upon completion of work performed prior to checking out to unn.kitnap.nmrtc-bremerton.list.biomed@health.mil.

3.0 QUALIFICATIONS/CONSIDERATIONS

3.1 Special Qualifications/Considerations: The contractor shall be an Original Equipment Manufacturer (OEM) authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system such that OEM warranty and service are provided and maintained by the OEM. All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.

4.0 POINTS OF CONTACT

4.1 Points of Contact:

Contracts: