SOW for CALLx Program.pdf

Statement of Work (SOW) [CALLx Program, Leadership & Innovation Institute]

1.0 PURPOSE.

Why: To elevate human domain skills for AU/LII/LDC faculty that support and put into practice the four key areas of the Air University (AU) Strategic Action Plan (SAP).

How: LII’s Calling-In All Leaders & Leadership Experience (CALLx) Program creates meaningful experiences in a low cost suite of mixed reality scenarios that allow individuals, teams, and key stakeholders to have difficult conversations around challenging societal topics with avatars. After FOC, the program incorporates AI tools (ACDA) to elevate the experience.

What: Six scenarios that offer virtual situations to interact with others (avatars) who are different than us along race, religion, politics, gender, heard-seen-respected, and ethics.

The Calling-In All Leaders & Leadership Experience (CALLx) Program honors the words of Dr. Loretta Ross in her book, "Calling In The Calling Out Culture." The problem we face is we have become accustomed to living in a social media environment that keeps us trapped in our own narratives and to calling people out who disagree with us or who are different than us. The CALLx program is a faculty development program to help an answer the problem and elevate human domain skills that support and put into practice the “call-in culture” advocated by Dr. Ross, a civil rights activist and Professor at Smith College. This endeavor connects to the four key areas of my Air University’s Strategic Action Plan.

The CALLx Program creates meaningful experiences in a low cost suite of mixed reality scenarios that allow individuals, teams, and key stakeholders to have difficult conversations around challenging societal topics with avatars. Participants would virtually interact with others (avatars) who are different than us along race, religion, politics, gender, heard-seen-respected, and ethics. Initial operational capability allows for building the program content and testing it. Then the program incorporates AI tools to elevate the experience that delivers a low cost, accessible training alternative. This project addresses “calling in” v.

“calling out” in a cost effective way for the USAF to make meaningful differences for leaders and faculty.

2.0 DESCRIPTION OF ITEMS. The following items are required for performance under this contract:

There are four phases with deliverables in each phase:

Phase 1: Develop Competency List and Scenarios Six scenarios are developed in partnership with AU’s Leadership and Innovation Institute (LII) and the contractor that offer a mix of diversity choices for the avatar and that align with selected competencies (e.g., USAF Airmen’s Foundational Competencies, USAF Air Force Diversity and Inclusion Competencies, and emotional intelligence competencies). Government will retain ownership of all scenarios developed.

Phase 2: Deliver Initial Operational Capability for the CALLx Program Using Humans Avatars.

Use faculty at the USAF Leader Development Course and the Leadership and Innovation Institute to validate the concepts using 10 hours of mixed reality practice sessions via Zoom. Capture performance based on observations of content application and post-scenario surveys.

Phase 3: Deliver Full Operational Capability (FOC) for the CALLx Program Using Humans Avatars.

Continue to revise the scenarios over 10 hours of mixed reality practice sessions via Zoom. Include sentiment analysis and measures of performance based on selected competencies. Government will retain ownership of all scenarios developed.

Phase 4: Build & Deliver a Low Cost CALLx2.0 Using AI Competency Development Assistant (ACDA).

Participants have interactive discussion about selected topics with an AI chatbot/avatar. Analysis provides recommendations on how to improve future conversations and gives feedback based on human domain/leadership competencies. Government will retain ownership of all scenarios developed.

Government owns all data rights and use, and full copyright.

Express permission must be given by LII / Eaker Center for any further use outside this requirement.

2.1 The vendor needs to have the following capabilities:

2.1.1 Have expertise to develop mixed reality scenarios based on USAF current practices.

2.1.2 Have expertise to conduct mixed reality scenarios based on USAF current practices.

2.1.3 Have the technology to execute mixed reality scenarios based on USAF current practices.

2.1.4 Trained individuals who have experience/ability to serve as the human behind the avatar.

2.1.5 Potential to incorporate sentiment analysis of the conversations in the MR scenarios.

2.1.6 Potential to incorporate AI learning language models and competency development assistant tools.

2.2 Specific material or services required:

2.1.1 Six new mixed reality scenarios based on above information.

2.1.2 20 hours of practice with actual avatar(s) and fully trained human(s) behind the avatar.

2.1.3 Generative AI development using sentiment analysis and ACDA.

2.1.4 Contractor to provide personnel, labor, tools, materials, and equipment necessary to perform in accordance with the attached statement of work.

3.0 DELIVERY REQUIREMENTS:

3.1 Any materials delivered via email and/or to the Leader Development Center, 481 Williamson St.

Building 1110, Gunter Annex, AL 36114.

3.2 No stairs are in the building.

4.0 INSTALLATION REQUIREMENTS: N/A

5.0 TRAINING REQUIREMENTS: N/A

6.0 STANDARD WARRANTY: The contractor shall provide any Original Equipment Manufacturer (OEM) standard commercial warranty applicable to the products being purchased at no additional cost to the Government.

6.1 Prior to project acceptance, the contractor shall provide the customer with all manufacturer warranties as needed for any component incorporated into this project such as equipment manuals, literature, CDs and DVDs and other documentation on all equipment and software.

6.2 Prior to project acceptance, the contractor shall provide written procedures, points of contact within company, and required information for all warranty services prior to project acceptance. This information shall include written confirmation of the warranty period, phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty equipment and software.

7.0 GENERAL INFORMATION: Items must be brand new. Refurbished items are not authorized.

NOTE: Add additional paragraphs, as needed, to describe your particular requirement.