SOW.pdf

Statement of Work

Operation of Wastewater & Potable Water Treatment Facilities Flight 93 National Memorial

1.0 INTRODUCTION

The National Park Service (NPS) is procuring all services necessary to operate the Wastewater & Potable Water Treatment Plants, as described in the following Statement of Work (SOW), for the Flight 93 National Memorial (FLNI), Stoystown, PA. It is intended that the services provided under the contract achieve fully operational Wastewater and Potable Water Treatment Plants which meet the standards of, and in compliance with, all relevant and applicable laws including permits specified herein.

2.0 BACKGROUND

2.1. Goals: The NPS is seeking a contractor to provide all necessary personnel, supervision, transportation, operation, testing, training, monitoring and reporting, and other items or services (except as stated herein) necessary to successfully operate existing Wastewater & Potable water treatment facilities to maintain a safe, clean and healthy environment for Memorial visitors, staff, volunteers and members of the general public.

2.2. Hours of Operation: Services shall be provided daily from Sunday through Saturday, unless specifically stated otherwise in this SOW. Emergency site access is available 24 hours a day / 7 days a week upon approval from the designated NPS Law Enforcement Officer. However, the contractor is to perform normal water/wastewater testing and plant operation within the hours of 7am-5.pm. During the stated hours the contractor shall remain on-site for a sufficient amount of time to meet the requirements of routine operations, notify the NPS staff regarding maintenance, and daily testing services.

2.3. Facility Types: There are two facilities to be managed and operated: Potable Water Plant and the Wastewater Treatment Plant.

1) The FLNI Potable Water Plant currently does not require a licensed water treatment by the DEP regulations. However, for this contract the operator is required to have a Water Operator License Class D&E with Subclass 7,12.

2) The FLNI Potable Water Plant System consists of a 2 gallon a minute producing well which pumps into a small building, (Well House/Potable Water Building). The raw water starts to be converted to potable water in this building by first injecting AQUA MAG into the raw water line which flows through a static mixer and about 10 ft of waterline to a chlorine injection pump. Also, in this building an AQUA Scout Panel controls and monitors the well and level of a holding tank at a higher location. When the well pump turns on it pumps through the Well house /Potable water building to the higher elevation into a 5,000 gallon underground holding tank. The Holding tank services the detention time needed for chlorine contact and gravity feeds the FLNI Learning Center and Visitor center. The water comes into the Learning Center in a 2-inch line at 25-31 psi and then is boosted by a pump to a pressure of 45-50 lbs. After the booster pump the water line is plumbed into a dirt media filter that back washes daily. All finished and water samples are taken beyond this point. Water samples for Dweller are set from PA DEP: 701 Janitor basin closet, 702 drinking water fountain, 703 bottle fill station, and 704 kitchen sink.

These samples are al taken from the FLNI Learning Center. Also, raw water samples may be required and taken from the FLNI raw well located in the FLNI Well House/Potable building.

3) The FLNI Wastewater Treatment Plant is a Class D, Sub-class 1 wastewater treatment plant; including a 5000 gallon per day Extended Aeration Treatment Plant (package plant), that is comprised of four Jet 1250 1500 Series Bat Media Plants. The associated plant equipment includes a 5,000 gal. septic tank, three 5,000 gal. equalization tanks, dosing tank and pumps, as well as 2" effluent pressure line which extends to the point of discharge.

2.4 Permits and Licenses: The FLNI Wastewater Treatment Plant is operated pursuant to National Pollutant Discharge Elimination System (NPDES) permit No. PA0255009 and the Potable Water Plant is operated pursuant to Pennsylvania Department of Environmental Protection (PADEP) permit PWSID: 4560361. The contractor will be added to and listed on existing permits as facilities operator. NPS will maintain and renew facility permits based on documentation, reports and application information provided by the contractor. Contractor personnel operating the wastewater treatment plant and potable water system shall e licensed to operate each facility. As stated in Section 2.3 1 the contract also requires the water operator to have a current water operator license class D&E subclass 7, 12.

3.0 SCOPE

3.1. Requirements Summary: The Contractor shall provide all personnel, supervision, transportation, operation, testing, training, licensing, monitoring and reporting, and any other items necessary to successfully operate the stated facilities in accordance with this SOW and consistent with facility permits described herein. Facilities operation includes, without limitation, water quality testing as set forth in Section 5.0 Technical Requirements and applicable permits (including daily, weekly, monthly and/or annual required tests), daily inspection of facility equipment to ensure proper working order, and any routine maintenance of facility equipment specifically designated the responsibility of contractor under the SOW. Operation of the wastewater treatment plant and the potable water plant shall meet or exceed required standards designated in facility permits, shall be in accordance with applicable licenses which onsite contractor personnel shall hold, and shall achieve performance objectives established in the Contractor’s approved Quality Control Plan (QCP). Any contract water/wastewater operator, holding the licenses mentioned is this SOW, will understand the requirements needed to operate these plants.

3.2. Service Hours: Contractor’s licensed personnel shall be onsite daily for a sufficient period of time to complete all tasks associated with operation of the facilities including any equipment maintenance identified as contractor’s responsibility and all testing and adjustments necessary to achieve daily results within the acceptable range as identified in applicable permits. Daily work shall be performed between the hours of 7:00 am and 5:00 pm to ensure FLNI maintenance staff are available to address any facility equipment maintenance needs that may arise.

3.3. Service Call / Emergency Response Time: Contractor shall be available to respond to emergency situations 24 hours per day, 7 days per week. Response time to an emergency situation will require the contractor to be on-site within two (2) hours of notification.

3.4. License/Certification: The contractor shall obtain and maintain, without any additional cost to the government, licenses and certifications required for the performance of the work and for complying with all applicable Federal, State and local laws. The contractor’s onsite personnel must have a minimum of a Class D License and a Sub-class 1 (Activated Sludge) License assigned by the Pennsylvania Department of Environmental Protection (PADEP) and a Potable Water License also issued by the Pennsylvania Department of Environmental Protection (PADEP). Copies of licenses and certifications shall be provided to the Contracting Officer within ten (10) calendar days of award of contract.

3.5. Post Award Conference. At least 10 days before contract start date, the Contractor shall meet in conference with the Contracting Officer and COR to discuss and develop mutual understanding relative to scheduling and administration of work performed under this contract.

4.0 APPLICABLE DOCUMENTS

4.1. The Contractor shall comply with all applicable federal, state, local and municipal laws, regulations and requirements; all industry standards/references; and all Government and NPS Regulations. The contractor shall ensure its onsite personnel are informed of all relevant NPS policies, guidance and directives.

4.2. The Contractor shall utilize safe products and equipment and qualified personnel to ensure compliance with Environmental Protection Agency (EPA) and Occupational Safety Hazard Administration (OSHA) regulations. The Contractor shall obtain and submit, as required by Section 6.0 Deliverables, all necessary licenses and permits required for the execution of the services; and shall maintain such licensing through the term of the contract in accordance with Section 3.4.

5.0 TECHNICAL REQUIREMENTS

5.1. The contractor shall be responsible for required and routine maintenance services, including daily operations testing, submitting samples for laboratory analysis, and preparation of monthly operations reports in accordance with the National Pollutant Discharge Elimination System (NPDES) permit No. PA0255009 and the Potable water permit No. PWSID: 4560361 for NPS signatures. Provide daily plant operations, testing procedures, and safety protocols such as assemblage of a comprehensive Material Safety Data Sheets (MSDS) binder for all contractor and NPS provided chemicals. Performance requirements for these services include the following:

5.1.1. The contractor shall be on-site and shall remain on-site for sufficient time to meet the requirements of routine operations, maintenance services and daily testing. If a test result is outside the acceptable range, the contractor shall make any necessary and appropriate adjustments required and shall remain onsite until a within-range result is achieved. The contractor shall be on-site within two (2) hours of an emergency notification.

5.1.2. The contractor shall prepare for the NPS signature and submission, the monthly reports on facility operation in accordance with the NPDES permit PA0255009 and PWSID: 4560361 permit no later than the 5th of each month.

5.1.3. The contractor will perform daily inspections, operational maintenance and monitoring of the facilities and facility equipment to comply with the provisions of the NPDES permit PA0255009 and permit PWSID: 4560361, PADEP requirements, and the manufacturer’s recommendations found in the equipment operations and maintenance manuals. Note daily maintenance to the Wastewater plant equipment will consist of; screen cleaning, greasing-checking oil levels-, verifying proper belt tensioning on blowers, and verifying daily that aerators are working properly. Operator must verify influent/ effluent pumps are pumping as needed for water flow throughout the plant. Cycle counts are taken daily to verify this with these pumps.

Also verifying proper flow, and proper levels are in each of the tanks. The contracted operator will have to be able to connect to a SJ Rhombus panel through WIFI connection on a Smart Phone The contracted operator will be able to download daily wastewater flows by logging into the SJ RHOMBUS panel via WIFI on a SMART PHONE.

Potable water: Operator will need to verify correct working order and log levels of the chemical feed pumps, day tanks on a daily basis. Also, operator will need to monitor the Potable well, Potable Water Storage tank. In order to monitor the operator must maintain a daily log of Potable well depth, verify well pump is working correctly, record potable water storage tank level, record water usage and verify Potable Water Storage is filling daily and meet the average levels.

Additionally, operator will need to take daily chlorine tests at the Dweller sample locations to verify and log for compliance with PADEP daily water testing.

5.1.4. Prepare the Discharge Monitoring Report for NPS signature and submission as stated in the respective NPDES permit No. PA0255009 and prepare the monthly water samples and submission as stated in the respective permit PWSID: 4560361. The Contractor will Notify the COR as soon as and whenever any noncompliant effluent test results are received or determined and also notify the COR as well as the FLNI Work Maintenance Supervisor as soon as and whenever any total coliform results are received or determined. The COR must be notified concerning all communications with regulatory agencies.

5.1.5. Provide necessary laboratory analysis monthly to comply with NPDES testing requirements and perform daily operating test as required as well as compliance with PA DEP Potable water testing requirements.

5.1.6. Provide routine operations and maintenance services, daily operations testing, submitting samples for laboratory analysis and preparation of monthly operations reports to NPS Work Maintenance Supervisor. One maintenance staff member will be assigned to a communicate needs of the contracting operator.

5.2. Furnishing of Supplies, Material and Chemicals by the Contractor, and, Accessibility to Government- Furnished Equipment.

a. The NPS shall furnish all necessary supplies and consumable materials necessary for the operation of the Wastewater and Potable Water plants, including chlorine and de-chlorination tablets and AQUA MAG Sequestrian agent. Also, NPS shall furnish the basic lab equipment needed to do the necessary testing. For wastewater testing a PH meter, dissolved oxygen meter, and a chorine meter and for potable water testing a chlorine meter. The Contractor shall provide ample advanced notice regarding quantities and types on these supplies needed.

b. The Contractor shall furnish all the necessary chemicals to conduct the required testing at the wastewater treatment plant (to include, but not limited to: Buffer Reagent for PH, 4.00, 7.00, and 10.0. Total Chlorine Reagent, Total Alkalinity Reagent) and to conduct the required testing for Potable Water (to include, but not limited to: Chlorimator- or a daily Chlorine test kit). In accordance with permit requirements, chlorine levels shall be monitored and held to a 1.0-1.75.

Contractor shall always keep to the Potable Water standard and stay within compliance of a .04-

4.0 at all times.

c. Before commencing work, the contractor shall submit to the COR for approval, a list providing the name of the manufacturer and brand name of all chemicals to be used in accomplishment of the work and an MSDS for each.

d. The Contractor shall provide any other advanced testing equipment necessary for the performance of the contract; to include, but is not limited to: PH Meter, DO Meter, Alkalinity test it, and Chlorine test kit. The contractor shall also provide standard preventative maintenance to pumps, blowers, and aerators within the plant. Examples include, lubrication/greasing of motorized equipment and oil changed where needed. Must also provide a preventative maintenance log on all serviceable equipment. The Government is responsible for all the failure of mechanical and electrical equipment required to operate the Wastewater and Potable water treatment plant. This would also include grease, oil, and filters needed.

e. Except for those items specifically stated as Government–furnished property, the contractor shall furnish any other items and service necessary to provide and accomplish the required performance of this contract.

f. The Government will provide the contractor a designated locked and secured area to store the contractors’ supplies, materials, and chemicals The Government will issue a key for these areas. The contractor shall be responsible for maintaining the area, to be kept clean and in an organized manner. Contractor shall remain responsible for contractor items stored onsite and the

Government shall not be responsible for ensuring the security of any such items.

5.3. Monitoring and Analytical Services: The contractor shall perform all monitoring and analytical services required under applicable permits and consistent with industry standards for the operation of wastewater treatment and potable water facilities. The contractor shall be responsible for the completion of the Discharge Monitoring Report, as well as any other reports required by permit with the Pennsylvania Department of Environmental Protection. Specific monitoring and analytical requirements are as follows:

Effluent Limitations Monitoring Requirements

Mass Units (lbs./day} 11'

Concentrations (mg/L) Minimum {2) Measurement Frequency

Required Sample Type

Parameter Average Monthly Minimum Average Monthly

Daily Maximum

Instant.

Maximum

Flow (MGD) Report XXX XXX XXX XXX XXX 2/month Measured pH (S.U.) XXX XXX 6.0 XXX XXX 9.0 1/day Grab

Dissolved Oxygen

XXX XXX 4.0 XXX XXX XXX 1/day Grab

Total Residual Chlorine

XXX XXX XXX 0.5 XXX 1.6 1/day Grab

CBOD5 XXX XXX XXX 25 XXX 50 2/month Grab Total Suspended Solids

XXX XXX XXX 30 XXX 60 2/month Grab

Fecal Coliform (CFU/100 ml) May 1- Sep 30

XXX XXX XXX 200 Geo Mean

XXX 1,000 2/month Grab

Fecal Coliform (CFU/100 ml) Oct 1 -Apr 30

XXX XXX XXX 2,000 Geo Mean

XXX 10,000 2/month Grab

Total Nitrogen XXX XXX XXX XXX Report XXX 1/year Grab

XXX‐ Not Applicable

Effluent Limitations Monitoring Requirements

Parameter ' Mass Units (lbs./day) Concentrations (mg/L) Minimum Measurement Frequency

Required Sample Type

Average Monthly

Minimum Average Monthly

Daily Maximum

Instant Maximum

Ammonia- Nitrogen May 1 -Oct

XXX XXX XXX 25 XXX 50 2/month Grab

Ammonia- Nitrogen Nov 1 - Apr

XXX XXX XXX Report XXX Report 2/month Grab

Total Phosphorus

XXX XXX XXX XXX Report XXX 1/year Grab

Total Aluminum

XXX XXX XXX XXX Report XXX 1/year Grab

Total Iron XXX XXX XXX XXX Report XXX 1/year Grab

Total Manganese

XXX XXX XXX XXX Report XXX 1/year Grab

XXX‐ Not Applicable

5.4. The government is responsible for the environmentally acceptable removal and disposal of the sludge generated through the sewage treatment process.

5.5. Security: All contractor personnel shall have personal identification on their person at all times while working at this project and shall provide identification when so requested. In accordance with Section 2.2, licensed contractor personnel are expected to perform daily facilities operations within the hours of 7 am and 5 pm. If contractor personnel should need to provide services outside these normal business hours, they must check in with the on-duty NPS Law Enforcement Officer.

5.6. Vehicles: Any contractor-owned or operated vehicle(s) used onsite must meet established Pennsylvania Department of Transportation and NPS regulations e.g. safety, insurance, etc.). All vehicles will be identified with the contractor’s logo to facilitate easy identification.

5.7. Safeguarding Property: The contractor is responsible for safeguarding all Government property that they come in contact with during the performance of this contract. The contractor shall also be expressly responsible for safeguarding their property. At the close of each workday, facilities, equipment and supplies shall be secured.

5.8. Fire, Police and Emergency Contact Numbers: The COR will provide the numbers for the rescue services to the contractor upon award.

5.9. The contractor shall identify and make recommendations to the COR of all facilities or equipment requiring repairs that are the responsibility of the Government so that a work order may be placed to complete the work in timely manner so as not to negatively impact facility effectiveness.

5.10. Damages: The contractor shall be responsible for restoring or replacing any damaged property or equipment which damage was caused by the contractor. The restoration shall be to its original condition at no additional charge to the Government.

6.0 DELIVERABLES

The Contractor shall submit within ten (10) calendar days after contract award the following reports and other deliverables in accordance with the table below. The preferred method of delivery is email with any attachments generated in Microsoft Word/Excel or PDF files.

Deliverables Frequency No. of Copies and to whom

Date Required

Licenses and Certifications required by the Commonwealth of Pennsylvania. (see section 7.2)

Updated As needed Two - Contracting Officer/COR

Within ten (10) calendar days after contract award

Staff List, including identification information of the designated Project Manager with qualifications

As needed Two - Contracting Officer/COR

Within ten (10) calendar days after contract award

Quality Control Plan (QCP) (to include staffing, assignments and training schedules)

Updates as needed Three - Contracting Officer/COR

Within fifteen (15) days after contract award

Safety Plan, as part of Quality Control Plan (QCP)

Updates as needed

One-COR Within ten (10) calendar days after contract award

Material Safety Data Sheet(s)

As Revised

One-COR

Within 10 calendar days after award

7.0 PERSONNEL REQUIREMENTS

7.1. General

The contractor shall manage the total work effort associated with the services required to assure fully adequate and timely completion of the facilities operation services described herein. Such management includes, but is not limited to, planning, scheduling, report preparation, establishing and maintaining records and quality control. The contractor shall provide staff with the necessary management expertise to assure the performance of the required work; and trained and experienced personnel who meet established standards to effectively perform the services required and who exhibit capability to perform with minimum supervision. Any contract water/wastewater operator, holding the licenses mentioned is this SOW, will understand the requirements needed to operate these plants.

The contractor shall submit copies of the licenses and certifications held by employees proposed to operate the plant, in accordance with requirements of the Pennsylvania Department of Environmental Protection. Removal or dismissal of employees, who are not fully able to perform the normally assigned duties or violate any security or health requirement, does not relieve the contractor of the obligation to provide sufficient personnel to adequately perform services required. The contractor shall provide contingencies for employees who are absent during their regular work hours; and shall have in place a suitable replacement for the absentee employee within two hours of initial notification by the COR.

7.2. Key Personnel Requirements

a. Project Manager. The Project Manager shall be the central point of contact with the Government for performance of all work required: Shall stay apprised of facilities conditions to ensure conformity with the SOW, the approved Contractors Quality Control Plan, permit PWSID:

4560361, NPDES permit No. PA0255009: and, shall be fully capable of supervising all other contractor employees and be responsible for ensuring the completion of all work assignments and required services as specified and/or directed under the terms of the contract. In addition, the contractor’s project manager shall conduct overall management coordination; shall have the authority to act for the Contractor on a day-to-day basis to accept and sign notices regarding deficiencies, inspection reports and other routine correspondence from the Contracting Officer or his representative; and shall be available to meet with the COR and/or other Government personnel to discuss problem areas. The Contractor’s representative shall be available to discuss contract matters with the COR, during the hours of 7:00 a.m. to 4:30 p.m., Monday through Friday. This can be accomplished in person, or by telephone, depending on the circumstances.

1. The Project Manager shall have a minimum of 5 years of experience as a water license holder and a minimum of five (5) years managing wastewater and potable water facilities. Project Manager qualifications shall reflect an intimate knowledge of the water and potable water treatment duties and shall demonstrate an ability to both properly train and direct personnel. At the time of hiring, all personnel for these tasks shall comply with all rules, regulations and laws, both federal and state (Commonwealth of Pennsylvania) applicable to PA DEP licensing regulations.

b. On-site Wastewater and Potable Water Treatment Plant Operator(s). The contractor’s onsite personnel must have a minimum of a Class D License and a Sub-class 1 (Activated Sludge) License assigned by the Pennsylvania Department of Environmental Protection (PADEP) and a Potable Water License minimum of class D, E with subclass 7, 12 issued in PA assigned by the Pennsylvania Department of Environmental Protection (PADEP).

c. The contractor shall provide copies of employee’s licenses proposed to operate the plant.

These persons must be approved by the state prior to any service performance under this contract.

d. The Contractor shall designate in writing the names and information of all On-site Operator(s), including any alternates or replacement personnel. Licenses and certificates for all designated on-site operators shall be submitted. Any designated on-site operator shall have the contractor’s authorization to act on the contractor’s behalf and shall be available at all times necessary to perform the work assigned and required under the contract.

7.3. Security: The Contractor, or any representative, and all contractor employees entering the Government reservation, shall abide by all security regulations of this installation which may be in effect during the contract period; and shall be subject to such checks as may be deemed necessary to insure that no violations occur. All contractor personnel shall follow any instructions given by the COR, and NPS Law Enforcement personnel in case of fire, hurricane or any other emergencies.

7.4. Proper Clothing: All Contractor personnel shall wear professional attire appropriate for the specific task. Required clothing would be long pants, safety toe boots or shoes and company issued t-shirt or long sleeve shirt. Clothing not to be worn: tank tops, shorts, sandals, or other inappropriate clothing as determined by the Contracting Officer’s Technical Representative (COR). The contractor shall ensure that each employee or representative of the Contractor shall present a clean and professional appearance.

7.5. Medical: The Contractor shall have in place employee health and safety policies that ensure the safe and healthy operation of the wastewater treatment and potable water facilities and shall follow those policies. The Contractor shall maintain and follow an exposure control plan for bloodborne pathogens in accordance with OSHA standard 29 CFR 1910.1030. Any necessary medical certificates, exams and treatments are at the expense of the Contractor.

7.6. Language Requirements: The contractor or qualified representative on site must be able to read, write, speak, and understand the English language. They must be able to fulfill, completely and clearly, the reporting requirements of the contract.

7.7. Conduct of Personnel: The contractor shall require their employees to comply with the instructions pertaining to conduct, safety and health regulations forming a part of this contract. Contractor personnel shall not smoke or consume food or drink while performing work on this contract. During breaks, eating or smoking is permitted in designated areas only. Each contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the NPS, and the Federal Government. The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with the standards of conduct. To maintain continuity of services, the contractor shall initiate immediate action to replace such an employee, at no additional cost to the Government.

7.8. Employee Training: The Contractor shall provide adequately trained and instructed employees and recurring training for all contractor personnel in the areas of safety, security, environmental, health, and in fire prevention in accordance with established Federal, State, and Local requirements, to include applicable NPS regulations (available upon request). The Contractor shall ensure that all employees have been properly trained, certified, and licensed to perform wastewater and potable water treatment operations required by this SOW. The Contractor shall maintain records of all training, qualifications and certifications and ensure they are available for Government review upon request.

7.9. Alcohol and Controlled Substances. Contract employees shall not possess, distribute, consume, use or cause to be used any controlled substance or alcohol on the job site on Government property. Any employee using a controlled substance prescribed by a physician shall get written permission from the Contracting Officer to continue performance of assigned duties for this contract. The removal of contractor personnel from Federal property for violation of this section shall not relieve the contractor of the requirement to provide sufficient personnel to perform adequate and timely service as required in this contract.

7.10. Conservation of Utilities: The Contractor shall actively participate in NPS energy conservation activities. The contractor shall comply with and enforce all local NPS policies and directives regarding onsite energy management and use of equipment.

Contract employees shall be instructed in utilities conservation practices and shall be required to operate under conditions that prevent waste or misuse of Government-owned utilities.

8.0 CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS

8.1. In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions.

8.2. Contractor QC Plan (QCP): The Contractor shall develop and maintain a QC Plan delineating the contractor’s QC program/inspection system to monitor and control their performance of services so that they meet the contract requirements. (see Paragraph 6.0). The QC Plan must be submitted to the Contracting Officer within fifteen (15) calendar days after contract award. The program/inspection system shall establish and explain in detail how the contractor shall sustain the quality of providing the services required. The QC Plan must assure that the requirements of the contract will be met. The COR will approve any changes to the QCP prior to the contractor implementing them. If the COR perceives such changes to be other than minor, approval by the Contracting Officer is necessary.

8.3. QC Program/Inspection System. The QC system shall encompass all functions of the contract. It must specify areas to be inspected on both a scheduled or unscheduled basis and list the title(s) of the individual(s) conducting the inspection. The contractor shall develop and implement quality control procedures addressing the areas identified in the SOW herein and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QC program/Inspection System shall be designed to keep the Contractor's management and the NPS informed of all issues affecting quality to include timely and effective corrective actions. The

QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made, number and type of deficiencies found, and the nature of corrective action taken as appropriate. The Contractor shall ensure that QC includes timely and effective corrective action for all deficiencies identified by the Government.

8.4. Contents of the QC Program/Inspection System shall include, but are not limited to, the following:

a. Introduction to the Quality Control System:

1. Background and Rationale for the System

2. Objectives in using Quality Control

3. Successes with and updates for the System

b. Wastewater & Potable Water Treatment Quality Control Process for the Various Tasks identified herein:

1. Steps and Flow Diagram (includes a checklist used in inspecting contract performance during regularly scheduled/unscheduled inspections/testing; method of documenting and enforcing quality control operations)

2. Inspection Procedure (to include checklists used by the contractor, identifying the items, frequency, conformance indicators and actions taken if nonconformance is found covering all the service requirements of this contract.

3. Means of Identifying and Resolving Problems

4. Roles and Responsibilities

c. Specific Quality Control Functions:

1. Supervision of duties covering all the service requirements of this contract (to include staffing and schedules for all necessary assignments; submissions and completion reports; and availability of project manager/supervisor/shift-leader and any substitutes/alternates with the flexibility to realign staff for certain events; a training plan outlining names, topics, and completion dates; and, the name(s) of the individual(s) who will perform inspections, testing and monitoring

2. Compliance with Security, and Health and Sanitary requirements.

3. Contractor’s Safety Plan

4. Accident Prevention

5. Contractor Identified Service Work procedures

6. Key Control Procedures (if applicable)

d. Contingencies:

1. Emergency Situations - procedures to be used; obtaining additional employees.

NOTE 1: The COR will approve any changes to the Quality Control Plan, to be submitted by the Contractor in accordance with Paragraph 6.0, prior to the Contractor implementing them. If the COR perceives such changes to be other than minor, approval by the Contracting Officer is necessary.

8.5. Performance Evaluation Meetings: The Contractor/Contractor’s representative, or alternate, may be required to meet at weekly with the COR during the first month of the contract. Meetings will be bi-weekly, thereafter. Time and place of the meetings will be mutually agreed upon between the NPS and the contractor. The meetings may be conducted as teleconferences when appropriate. The minutes of the meetings shall be prepared by COR. If the contractor does not concur with the minutes, they shall state, in writing, any areas of non-concurrence, and submit to the COR, within five calendar days of receipt of the signed minutes.