SOW.pdf
PDF 98 KB Posted
- Attached to
- 7A21--Laboratory Scheduling Software
- Solicitation number
- 36C26226Q0290
About this file
This Statement of Work details a cloud-based online scheduling software solution for laboratory staffing by Schedule Ready Labs. The software provides supervisors with a comprehensive scheduling platform that enables advanced staff coverage tracking up to a year in advance, specifically designed to meet laboratory management needs and CAP (College of American Pathologists) inspection requirements. The license includes 24/7/365 unlimited cloud access, software hosting, upgrades, technical support (Monday-Friday, 7 a.m. to 5 p.m. PT), emergency after-hours support, full administrator training, and an online help center.
The enterprise-level scheduling module offers additional features including year-round consultative support with an assigned Account Analyst, customized training sessions, unlimited schedule creation and revision, full online training materials, and embedded help links. Key services encompass monitoring initial business goals, conducting annual usage metric reviews, and performing regular analysis of the client's existing scheduling patterns. The platform is specifically designed to automate schedule creation, editing, management, and handle leave and shift change requests, with the goal of ensuring efficient staffing and exemplary patient care in laboratory settings.
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| File | Type | Posted |
|---|---|---|
| 36C26226Q0290.docx | DOCX document | |
| RFI Doc.docx | DOCX document |
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Statement of Work
Software Solutions
Schedule Ready Labs
Services Provided:
Online Scheduling software and support. SOFTWARE FOR
LABORATORY SCHEDULING
The vendor will provide supervisors access to an online scheduling program.
This program is designed to aid in the proper and adequate staffing of laboratory sections. This will allow the supervisors to track coverage more accurately building up to a year advanced schedules.
The vendor will provide training as needed with support for using the program.
This program will assist in the maintenance of laboratory coverage that of which was cited in an inspection from CAP. This program is highly suggested by the professionals of CAP as an effective means for PALMS to staff each section efficiently and appropriately, thereby meeting all the departmental and facility needs to ensure exemplary patient care.
License pricing covers the following:
• 24/7/365 unlimited cloud-access
• Software hosting
• Upgrades and updates
• Unlimited technical support (Monday through Friday, 7:00 a.m. to 5:00 p.m. PT)
• After-hours emergency-only support
• Full training and support of current and new Client administrators
• Access to Online Help Center
• Proactive account management The platform is a cloud-based service that is intended to assist in the management of business operations. The Scheduling module must be a platform that automates the creation, editing and management of staff schedules as well as leave and shift change requests. Scheduling is an enterprise module, which includes full, initial implementation and ongoing year-round consultative services. The price for the Scheduling module includes the module, full support and consultative services.
Additional enterprise-level support for the Scheduling module includes:
• Year-round consultative support with an assigned Account Analyst
• Topic-specific, customized training sessions and educational webinars
• Full support and training of administrators during implementation and at any point during the subscription
• Unlimited creation of new schedules and revision or re-working of existing schedules
• Full online access to training materials
• Embedded Help and Feedback links within the software
Scheduling module include:
• Annual meeting to review custom usage metrics
• Monitoring of initial business goals and feedback to those goals
• Regular analysis and review of the Client's existing scheduling patterns and
File details come from the government source that posted it. Updated .