SOW.pdf

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Hexagon MyCare Premium Subscription HMA
Solicitation number
N6852025R0024
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This Statement of Work (SOW) details a one-year Hexagon MyCare Hardware Preventative Maintenance & Calibration Agreement for Fleet Readiness Center East (FRCE). The contract covers maintenance and service for twelve Coordinate Measuring Machines (CMMs) and seven Leica Laser Portable Trackers, located primarily in Buildings 4225, 137, and 133. The maintenance services include annual calibration/certification, preventative maintenance, repair labor coverage, and parts coverage for specific machine components.

The MyCare Premium Services Subscription encompasses a comprehensive multi-point inspection process, including checking machine components, encoders, air systems, emergency stops, probing equipment, and overall machine functionality. Additional benefits include travel charge coverage for maintenance visits, potential discounts on asset management services, and a trade-in value lock credit towards future Hexagon CMM system purchases. The contractor is required to provide calibration results and certification labels as deliverables, with the goal of maintaining precise measurement equipment critical to aircraft part verification and manufacturing processes.

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Statement of Work

1 COMFRC Mission

To produce quality airframes, engines, components and support equipment and provide service that meet the Naval Aviation Enterprise's aircraft ready-for-tasking goals with improved effectiveness and efficiency.

2 Requirement Background: Without the maintenance/service there will be no support for the Leica Laser Portable Trackers or Coordinate Measuring Machines(CMM) and associated probes. The requested renewal ensures support and functionality of Leica Laser Portable Trackers, CMMs, and associate probes used to perform precision measurements and to dimensionally verify aircraft parts and fixtures to blueprint specifications as well as perform First Article Inspections and Engineering Investigations on all aircraft platforms at FRCE. A Work Stoppage on the Leica Laser Portable Trackers, CMMS, and associated probes could result in aircraft on the ground awaiting parts or the use of a fixture that could delay aircraft repair to produce fit-form test articles tooling to manufacture components within the sheet metal shop and fixtures.

MyCare Enterprise Level services for the AT402 w/ B Probe and AT960-LR (long range) coverage.

MyCare Essential - annual preventative maintenance, certification, discounts parts labor and rental loaner equipment and even covers return shipping in the event necessary.

MyCare Premium - includes everything in MyCare Essential with a guaranteed 3-day turnaround time for both covered service and annual recertification or a loaner device will be provided free of charge. It also includes onsite support, troubleshooting to keep your portable system up, and running at all costs.

MyCare Enterprise includes everything in MyCare Premium adding expedited shipping both ways (to and from the service center) for both covered service and annual recertification. It also includes loaner equipment shipped next business day for covered services including annual recertification. MyCare Enterprise provides onsite support scheduled within the next business day for any troubleshooting that cannot be handled remotely.

Contract Requirements: The contractor shall provide a one (1) year Hexagon MyCare Hardware Preventative Maintenance & Calibration Agreement/Service Subscription & Parts Blanket associated with (7) Leica Laser Portable Trackers and Probes, and twelve (12) CMMs in support of the Precision Measurement Center at Fleet Readiness Center East (FRCE).

3.1 CLIN 0001: Stationary Hardware Add-On.

3.2 CLIN 0002: Stationary Parts Blanke.

3.3 CLIN 0003 Portable Hardware Add-on.

3.4 CLIN 0004: Portable Parts Blanket.

3.5 CLIN 1001: Stationary Hardware Add-on.

3.6 CLIN 1002: Stationary Parts Blanket.

3.7 CLIN 1003: Portable Hardware Add-On

3.8 CLIN 1004: Portable Parts Blanket.

3.9 CLIN 2001: Stationary Hardware Add-On.

3.10 CLIN 2002: Stationary Parts Blanket.

3.11 CLIN 2003: Portable Hardware Add-On.

3.12 CLIN 2004: Portable Parts Blanket.

4 Additional Requirements:

MyCare Premium Services Subscription includes the following:

Annual Calibration/ Certification - Major adjustments to the compensation of the machine, certify the machine to OEM or Customer Specification. Adjustment to Pitch, Yaw, Roll Points, Vertical and Horizontal Straightness points, and Linear are considered major adjustments.

Annual Preventative Maintenance – multi-point inspection performed at time of service on an as-needed basis, may to include o Inspect the machine for Damage. Note any shinny spots or scratches on the bearing paths (Indicates bearing wear) o Inspect the airlines for discoloration or deposits.

o Inspect the air filtration system.

o Inspection of scales and rails.

o Remove the Covers.

o Encoder alignment and tune up.

o Cycle machine, check motor function, tune servo amplifiers if necessary.

o Check mechanics and/or air pressure of counterbalance.

o Check the functionality of all emergency stops and crash protection.

o Check probing equipment for visible damage, rotate wrist in both “A” and “B” angles (via keypad and

DCC) and square the head to the machine.

o Check cabling and connections for damage or wear.

o Check operation of cooling fans in controller.

o Clean fan filter on controller.

o Check general cleanliness of controller.

o Check the operation of a jog box and joystick.

o Check in-line air filters and check the machine for the correct air pressure setting.

o Wipe down machine covers and computers.

o Check hardware and software limits.

o Check for machine certification expiration.

o Check qualification sphere certification expiration.

o Review and document revision levels. Update only when necessary.

Repair Labor Coverage - coverage of Hexagon’s service engineers labor needed for repair services of the System. Does not include rigging or rental of equipment.

Parts Coverage - coverage for ordinary wear and tear of parts.

o Probe interface components are included in parts.

o Excluded from parts coverage:

Air hoses Probe components, including Styli, wrists and sensors, and racks

Major Machine Components –coverage for defects in Major Machine Components limited to the following:

Motors, belts, lift cylinder, air bearing, scales, encoder system and controller. Coverage for chassis and bearing ways, Z Rail, Bridge, isolators (if applicable), in the event there is a documented factory defect.

Service Parts Coverage - parts used by a Hexagon Service Engineer when on site.

Travel Charges - included at no additional charge for:

o The annual certification and preventive maintenance visit.

o Any additional certification or calibration Services under the applicable MyCare Subscription.

o Any repair labor under the applicable MyCare Subscription

MyCare Rewards - discount schedule for other products and services from Hexagon Manufacturing Intelligence.

To be eligible, Customer must be covered by MyCare Subscription and in good standing at the time of using MyCare Rewards. The level and mix of Rewards will be adjusted annually and we will provide a custom offering to our Enterprise accounts.

o 25% off SFx Asset Management PR - SFx Asset Management lets operators and managers keep a close check on systems by providing real-time customizable notifications of the performance and status of metrology assets including coordinate measuring machines (CMMs) and laser trackers. Data aggregated by SFx Asset Management PRO can be used to pre-emptively schedule maintenance and identify sources of downtime. In 2021, the first year of SFx PRO subscription will be included with any new CMM. If you have existing equipment, MyCare Subscription entitles you to a 25% discount for purchase as part of MyRewards.

Trade-In Value Lock Credit - credits towards purchase of a new Hexagon MI CMM system. Customer will start earning credit towards a new machine in year-one of coverage. Customer will start earning credit towards a new machine in year-one of coverage. Under MyCare Essential Customer will earn 0.5% (1% under Premium, Enterprise and Legacy) per Subscription year towards a new Hexagon CMM system for every year of continuous coverage (e.g., continuous MyCare coverage for ONE CMM System will earn Customer a 5% (10% under Premium, Enterprise and Legacy) discount after 10 years of coverage towards ONE new CMM system).

Credit earned is capped at and will not exceed $6,000 ($12,000 under Premium, Enterprise and Legacy).

Multiple machines credits cannot be combined with a single aggregate discount. If Customer trades in the existing system, additional credit may be applied depending on size, configuration, age and condition of the machine. Any gap or discontinuance in MyCare Coverage Subscription will result in the credit resetting to zero

Parts Blanket includes the following

Emergency repair and replacement parts associated with CMMs that would not be covered under the MyCare Premium Services, such as repairs induced by operator error, abuse, negligence, or adverse environmental conditions.

Repairs/parts not covered under the MyCare Premium Services will be covered under this agreement and based on factory specifications.

Prior to performing repairs, written recommendation and approval will be provided and obtained from one of the listed Support Coordinator, Technical POCs. This will ensure the equipment is running with minimal downtime and at optimum condition/performance.

The CMMs covered under the " MyCare Hardware Add-On Premium Subscription & Parts Blanket " include:

Machine Serial # Machine Type Location Asset #

PMC579GA Leitz Ultra 12106 Bldg. 4225 65923097192 1107-6138 Global P 9128 Bldg. 4225 65923081116 0801-1107 Global I 574 Bldg. 137 65923031445

0505-1147 Global I 575 Bldg. 4225 65923034849 1104-6125 Global FX 9128 Bldg. 133 65923034830 GLOG000012 Global Extra 126012 Bldg. 4225 65923082566 0907-1469 Global A 7107 Bldg. 4225 65923081125 0316-1112UA Global A 575 Bldg. 4225 65923091231 GLOF000354IA Global 20.30.15 Bldg. 4225 65923083669 GLOF000355IA Global 20.30.15 Bldg. 4225 65923087174 GLOF000378IA Global Advantage 20.44.18 Bldg. 4225 65923084036 S23UA017962 Global A 575 Chrome Bldg. 4225 65923084047

The Laser Portable Trackers covered under the " MyCare Portable Hardware Maintenance/ Subscription & Parts Blanket " include:

Machine Serial # Machine Type Location Asset #

390993 AT401 Bldg. 4225 65923082926 392991 AT402 w/ B Probe Bldg. 4225 65923SF4212 392857 AT402 w/ B Probe Bldg. 4225 65923SF4251 392992 AT402 w/ B Probe Bldg. 4225 65923082231 392820 AT402 w/ B Probe Bldg. 4225 65923081885 753706 AT960-LR Bldg. 4225 65923087183 754367 AT960-LR Bldg. 4225 65923083715

1.0 The Contractor shall provide the following deliverables:

1.1 Calibration Results (Before and After)

1.2 Calibration Label and Certification

File details come from the government source that posted it. Updated .