SOW.pdf

Statement of Work

The Contractor shall provide maintenance to preserve the original equipment performance specifications on a Zeiss Auriga Crossbeam workstation serial number AUR40-3943.

The Contractor shall provide planned preventive maintenance inspections.

Planned preventive maintenance inspections shall include:

1. Alignment

2. Column cleaning

3. Electrical, mechanical, and vacuum maintenance

4. CPU and software functionality testing

Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturer’s stated performance when necessary due to normal usage in accordance with the manufacturer’s instructions. Major parts coverage including system software or software upgrades applicable to current configuration shall be included. The Contractor shall exchange or modify components when in the best interest of the Government, and approved by the Contracting Officer or Contracting Officer's Technical Representative (COTR).

In addition to the regularly scheduled maintenance visits, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Technical Representative (COTR).

The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs under telephone direction by the Contractor when it is in the Government's best interest to quickly correct problems, however successful repairs remain the Contractor's final responsibility.

All services shall be performed by factory-trained service engineers.

Service shall include, labor, travel, living expenses, and replacement of all defective components with exception of those listed below.

Components covered: Auriga Basic Instrument, Ion Column, Charge Compensation, Gas Injection System, ESB Detector, Airlock, and CPU.

Parts not covered: accessories, attachments, supplies, or other devices not furnished by Zeiss, e.g.: EDS, water chiller, CCD cameras, and monitors.