SOW.docx

DOCX document 18 KB Posted May 21, 2025

Attached to: OEM Maintenance and Service Agreement for two GE Digital X-Ray Rooms
Solicitation number: IHS1512590
Issued by: Department of Health and Human Services Indian Health Service

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Written by GovTribe AI · May 22, 2025

This Statement of Work (SOW) details a comprehensive maintenance and service agreement for medical imaging equipment at Lawton Indian Hospital. The contract covers two GE Definium 656 x-ray rooms, two GE Optima 240 portable x-ray machines, and six imaging detectors for a base one-year term with four optional extension years. Service requirements include OEM planned maintenance, routine system calibrations, quality assurance evaluations, unscheduled repair visits with a 6-hour on-site response time, parts replacement, software updates, and technical support with a 30-minute phone response time.

Key performance metrics include a 97% uptime guarantee, normal business hours coverage (M-F, 8AM-5PM CST), and strict reporting requirements. The service provider must submit service reports within five business days, notify the Biomedical Engineering Department before performing services, and sign in/out through facility security. The solicitation is specifically seeking Indian Small Business Economic Enterprises (ISBEEs) under the Buy Indian Act, with responses due by 3:00 PM CST on May 30, 2025, to be submitted via email to the Contract Specialist at the Indian Health Service.

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STATEMENT OF WORK

GE HEALTHCARE Definium 656 and Optima 240 Maintenance and Service Agreement

1. Offeror shall provide a 1 Year comprehensive coverage for maintenance and service of two GE Defiunim 656 rooms, two GE Optima 240 portable x-ray and six imaging detectors with 4 option years at a fixed annual service cost that includes all of the following:

a. OEM Planned Maintenance Service per OEM specifications

b. OEM Routine System Calibration Tests

c. OEM Quality Assurance Evaluations

d. Table repairs

e. Unscheduled repair visits to correct equipment malfunctions, which includes OEM replacement parts, travel, and labor. Unscheduled repairs shall have a 6 hour on-site response time. Tube coverage, detector coverage and battery replacement included.

f. Grid replacement

g. Repair Parts are included, next day delivery by 10:30 am.

h. Software and quality updates to enhance the performance of the equipment as recommended and issued by GE Healthcare

i. TiP Answer Line

j. Offeror shall provide Technical Support to include unlimited calls for customer and service support. Phone support shall have a 30 minute response time.

k. ILINQ Response time 30 MIN

l. 97% Uptime Guarantee

m. Normal business hours coverage M-F 8AM – 5PM (CST) excluding Federal Holidays

2. Offeror shall submit a service report, and checklist if applicable, to the Lawton Service Unit Biomedical Engineering Department within five business days after services rendered.

3. Offeror shall notify the Lawton Indian Hospital Biomedical Engineering Department prior to performing any services.

4. Offeror shall sign in/out at the Security Office upon enter/exiting facility for service.

5. Offeror shall remit and original and two (2) copies of its invoice to:

IHS OKLAHOMA AREA

ATTN: FINANCIAL MANAGEMENT

701 Market Drive

OKLAHOMA CITY, OKLAHOMA 73114

6. Invoice shall include: Amount for services rendered, address where payment is to be sent, Invoice Number, Purchase Order Number, and the date when services where rendered.

7. Acceptable Quality Levels (AQL) & Performance Surveillance: Non-conformance is not acceptable and may result in termination of the contract.

Performance Objectives

Acceptable Quality Level

Performance Measure

Surveillance

OEM Planned Maintenance to OEM Standard