SOW.docx

Department of Homeland Security

US Customs and Border Protection

STANDARD

STATEMENT of WORK

For

Pest Control Services

Location:

Swanton Border Patrol Station 104 Raven Drive Swanton, VT 05488

Statement of Work

TABLE OF CONTENTS

13.0 Physical Security…..……………………………………..08

14.0 Personnel Conduct, Supervision, Task Frequency

1.0 INTRODUCTION

This Statement of Work (SOW) is intended to support the facility services at U.S. Custom and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE). Typical service work will be performed within a 5 day week Monday to Friday observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative. Site descriptions for Building Entity (BE) are located on the “Worksite Specification Statement” document as Swanton BP Info. CBP is mandated by legislation, and executive order to purchase products that are good for the environment.

2.0 GENERAL REQUIREMENTS

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3.3 below. Pest control services will be performed within the normal five-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer's Representative (COR) or Government Authorized Representative.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative is obtained.

3.0 SCOPE

The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure a clean, neat and professional appearance at the CBP site. The Contractor shall provide pest control and related services in accordance with the requirements of this SOW.

4.0 DESCRIPTION OF TASKS AND DELIVERABLES

See check mark to the left of each of the services to be included in this contract agreement.

The Contract Services Guidelines for the Contractor are given below, but may not be limited to just those items listed. Questions should be addressed to the Government Authorized Representative.

4.1 Pest Control

4.1.1 Description of Services: Contractor shall provide Pest Control Services as follows:

Provide a comprehensive Integrated Pest Management (IPM) Plan for the buildings site specified in this document. Control strategies in an IPM Plan should extend beyond the application of pesticides to include structural and procedural modification that reduces the food, water, harborage and access used by pests.

The contractor shall furnish all supervision, labor, material and equipment necessary to accomplish the surveillance, trapping and pesticide application components of the IPM Plan. The contractor shall also provide detailed, site-specific recommendations for the structural and procedural modifications necessary to achieve pest prevention.

The contractor shall adequately suppress the following pests included, but not limited to: Indoor populations and outside populations immediately adjacent to buildings of rodents, rats, mice, cockroaches, ants, fire ants, pharaoh ants, flies, spiders, ticks, fleas, winged termite smarms and any other arthropod pests. Include snakes by both barrier and repellent at Checkpoint and K-9 facilities.

4.1.2 General worksite information: Refer to Worksite Specification Sheet, Attachment A for site specific information. Access to facilities shall be coordinated with the Government Authorized Representative for each location during hours of operation as specified. The Contractor will physically show the Government Authorized Representative where the extermination materials were applied during the visit.

4.1.3 Initial Inspection of Facilities:

The contractor shall conduct a thorough initial inspection of each site. The purpose of the initial inspections is for the contractor to evaluate the pest control needs of all premises and to identify problem areas.

4.1.4 Pest Control Plan:

Before rendering service, the contractor shall submit a Pest Control Plan for each building site which is acceptable and approved by the Government Authorized Representative.

4.1.5 Proposed Methods and Equipment for Service:

The Contractor shall provide a summary of proposed control methods-including current labels and Safety Data Sheets (SDS) of all pesticides to be used, brand names of pesticide application equipment, rodent bait boxes, insect and rodent trapping devices, pest monitoring devices, pest surveillance and detection equipment and any other pest control devices or equipment that may be used to provide service.

4.1.6 Service schedule and times:

The Contractor shall provide complete service schedules that include planned frequency of contractor visits and approximate duration of each visit. The Contractor must notify the property 48 hours in advance of their planned extermination visit and the property must agree with the scheduled date. The Contractor shall perform routine pest control services during hours of operation. In the event of a possible need for an emergency treatment, the Government Authorized Representative shall work with the Contractor to determine whether an emergency situation exists before applying any pesticides

4.1.7 Commercial applicator technician licenses:

The Contractor and technicians shall have the proper Pest Control licenses for State and any other applicable regulatory agency.

4.1.8 Proposed Methods of Monitoring and Surveillance:

The Contractor will work with the Government Authorized Representative to establish population levels that constitute acceptable levels of pest presence for the site and individual building. Any problem issues that arise during a property visit will be reported to the Government Authorized Representative in writing.

4.1.9 Record Keeping:

The Contractor shall be responsible for maintaining a pest control logbook or file for each building site specified in this contract. Each logbook shall contain the approved Pest Control Plan for that facility, including labels and SDS sheets for all pesticides used, all pest control devices and equipment used in the building and the service schedule for the building. Logbook shall include service report forms documenting all information on pesticide applications, pest sightings, sanitation/environmental status and building maintenance needs.

4.1.10 Use of Pesticides:

The Contractor shall be responsible for application of pesticides according to the label. All pesticides used by the Contractor must be registered with the U.S. Environmental Protection Agency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with the manufacturer's label instructions and all state and applicable regulatory agencies.

The Contractor shall adhere to the following rules for pesticide selection and use:

The Contractor shall use non-Pesticidal methods of control wherever possible. Pesticide application shall be according to need and not by schedule. As a general rule, application of pesticides in any inside or outside area shall not occur unless visual inspections or monitoring devices indicate the presence of pests in that specific area. Preventive pesticide treatment of areas where surveillance indicates a potential insect or rodent infestation, are acceptable, as approved by Government Authorized Representative. When it is determined that a pesticide must be used in order to obtain adequate control, the Contractor shall employ the least hazardous material, most precise application technique and minimum quantity of pesticide necessary to achieve control. Application of pesticide liquid, aerosol or dust exposed surfaces and pesticide space sprays shall be restricted to unique situations where no alternative measures are practical and application is approved by the Government Authorized Representative. The Contractor shall take all necessary precautions to ensure staff and all necessary steps to ensure the containment of the pesticide to the site of application.

4.1.11 Rodent Control:

As a general rule, rodent control inside occupied buildings shall be accomplished with trapping devices. All such devices shall be concealed out of the general view and in protected areas so as not to be affected by routine cleaning and other operations. Trapping devices shall be checked on a schedule approved by the Government Authorized Representative. The Contractor shall be responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate and timely manner. In circumstances when rodenticides are deemed essential for adequate rodent control inside occupied buildings, the Contractor shall obtain the approval of the Government Authorized Representative prior to making any interior rodenticide treatment. All rodenticides, regardless of packaging shall be placed either in locations inaccessible to children, pets, wildlife and domestic animals - or in EPA-approved, tamper-resistant bait boxes. As a general rule, rodenticide application outside buildings shall emphasize the direct treatment of rodent burrows, wherever feasible.

5.0 SITE SPECIFIC OTHER ITEMS

N/A

6.0 SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

6.1 Government Furnished Property: None

6.1.1 Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

6.1.2 Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

6.1.3 Storage Space: At some locations, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

6.2 Contractor Furnished Items

6.2.1 In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

6.2.2 This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein. Upon request of the Government Authorized Representative, the Contractor shall submit a list with the names of the manufacturer, the brand name, and intended use of each of the chemicals or agents intended for use in the completion of the work. Contractor must provide the SDS sheets for any chemicals, cleaners, etc.

6.3 Conservation of Utilities

6.3.1 The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which preclude the waste of utilities.

6.3.2 Lights shall be used only in areas where and when work is being performed.

6.3.3 Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

6.3.4 Water faucets or valves shall be turned off after the required usage has been accomplished.

6.3.5 Any malfunctioning faucets, electric outlets, switches, etc., are to be identified by location and presented to the Government Authorized Representative for follow up.

7.0 SUPERVISION - CONTRACTOR’S MANAGEMENT CONTACT

7.1 The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

7.2 The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English. The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract. The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per quarter throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

7.3 The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

8.0 OTHER CONTRACTOR CONSIDERATIONS

8.1 Loss of Equipment: The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

9.0 ACCIDENT REPORT PROCEDURES

In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

10.0 USE OF PREMISES

10.1 The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

10.2 The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

11.0 LEGAL REQUIREMENTS, PERMITS, AND CODE COMPLIANCE

The Contractor shall obtain at their own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

12.0 HAZARDOUS MATERIALS

Hazardous materials or waste, including, but not limited to, Bloodborne Pathogens, hazardous chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

13.0 PHYSICAL SECURITY

13.1 The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons. No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

13.2 The Contractor shall develop procedures covering key control. The Contractor shall report loss of keys, access codes or cards immediately to the Contracting Officer's Government Authorized Representative.

13.3 It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

13.4 Prior to commencing work on the project, the Government may furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

13.5 When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

13.6 Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

13.7 Contractor personnel will "sign-in" upon entry and "sign-out" upon departure from the facilities.

13.8 The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

13.9 It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.

13.10 The Government reserves the right to set the conditions of access for contract personnel. Depending on security levels of designated offices, contract personnel may require a Government Officer escort.

13.11 The contractor must follow: HSAR 3052.204.71 Contractor employee access (July 2023).

14.0 PERSONNEL CONDUCT, SUPERVISION, MANAGER QUALIFICATIONS

14.1 The Contractor and his employees and any subcontractor shall become familiar with and obey all station regulations, including fire, traffic and security regulations. All contract employees must have attended an orientation conducted by the Government Authorized Representative (or his or her designee). The orientation will include an explanation or the occupant agency's function and may include a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The Contractor's managers and supervisors shall be able to read, write, speak and understand English to the satisfaction of the Government Authorized Representative. All personnel shall keep within the limits of the work area and not enter any restricted areas unless required to do so and are cleared for such entry. The Contractor shall be responsible to the Government for acts and omissions of his own employees and of subcontractors and their employees.

14.2 The Department of Homeland Security has taken aliens from various nations into physical custody at some facilities pending the conclusion of immigration hearings, release on bonds, recognizance or supervision. The Contractor's employees must realize that the detainees are detained against their will and would seize any opportunity to escape. The Contractor's employees should not have contact with detainees. Contractor's employees shall not engage in conversation with detainees.

14.3 Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing clothing bearing the name of the company.

14.4 Managers and supervisors shall be responsible for submitting the Contractor employees daily work schedules to the Contracting Officer Representative (COR).

14.5 The Contractor shall notify the Government Authorized Representative in writing the names of any employees no longer working on the project within one (1) workday after that employee is terminated or no longer expected to work under this contract. The Contractor must return all security badges, keys, access codes, and proximity cards issued by DHS to the Government Authorized Representative after an employee of the Contractor is no longer working on the project.

14.6 Qualifications of managers and supervisors. Managers and supervisors engaged in directing the work to be accomplished under this contract shall possess at least 2 years of recent experience (within the past 5 years), directing operations in a manager capacity for buildings of the approximate size of the building(s) under this contract. Competent management personnel shall be employed. The management personnel shall provide evidence of any supervisory training courses taken upon request of the CO.

15.0 QUALITY CONTROL PLAN N/A

16.0 SURVEILLANCE BY CUSTOMER COMPLAINT

When a complaint is received, the Government Authorized Representative will investigate, validate the complaint, notify the Contractor of the defect and maintain a record of the complaint.

17.0 MODIFICATIONS, CHANGE ORDERS, DEVIATIONS

21.1 The Contracting Officer retains the sole right to issue modifications and change orders. In no event shall any understanding or agreement, contract modification, change orders or other matter in deviation from the terms of this contract, between the Contractor and a person other than the Contracting Officer, be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by the Contracting Officer.

18.0 GENERAL INFORMATION

18.1 Contracting Officer Representative (COR): This will be the U.S. Customs and Border Protection technical contact person or Contracting Officer’s Technical Representative. The (COR) information will be provided upon award of the contract.

18.1.1 The Contracting Officer will designate the COR or Government Authorized Representative at time of contract award. The responsibilities of the Government Authorized Representative include, but are not limited to determining the adequacy of Contractor completion efforts in accordance with the conditions of this contract.

18.1.2 The Government Authorized Representative is responsible for the inspection and monitoring of the Contractor's work. The responsibilities of the Government Authorized Representative include, but are not limited to: inspecting the work to ensure compliance with the contract requirements; documenting through written inspections reports conferring with representative of the contractor regarding any problems encountered in the successful execution of the work.

18.1.3 In addition to the above, the Government Authorized Representative will make a periodic walk through the building and other areas covered by this contract to ascertain the level of services being performed. The Contractor will be notified of any deficiencies noted.

19.0 DEFINITIONS:

As used throughout this contract, the following terms shall have the meaning set forth below.

ACO: Administrative Contracting Officer. As used in this quotation and the resulting contract means the Administrative Contracting Officer who is administering the contract on behalf of the United States is a Contracting Officer for the Department of Homeland Security. The ACO is a person with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

AQL: Acceptable Quality Level- The allowable leeway from a standard that can occur before the Government will reject the specific service.

CONTRACT DISCREPANCY REPORT (CDR): A report, sent by the Government Authorized Representative to the Contractor, whereby the Contractor is required to complete when completion of a task is unsatisfactory. The CDR requires the Contractor to explain to the Government Authorized Representative, in writing within 5 calendar days, why the task wasn’t done in a satisfactory manner, how task completion shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

CONTRACTING OFFICER (CO): The U.S. Customs and Border Protection person for the Department of Homeland Security with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. See ACO definition above.

CONTRACTOR: The entity that provides the services described in the Statement of Work.

CONTRACTOR MANAGER: That person, or designated alternate, responsible for insuring that required services are performed properly, and who is the one point of contact responsible for interaction with government personnel. They are also responsible for supervising the contractor’s employees.

CONTRACTING OFFICER REPRESENTATIVE (COR): Contracting Officer Representative. An employee who is designated and authorized by the Contracting Officer to answer technical questions, provide for inspections, certify invoices for payment and assist in administering the contract.

DEFECTIVE SERVICE: A service output that does not meet the standard of work established by this contract.

DETAINEE: Any person confined under the auspices and the authority of any federal agency, primarily the Department of Homeland Security. (DHS reserves the right to place detainees who are in the custody of the Bureaus of Prisons, the U.S. Marshals Service or any person confined under the auspices and the authority of the DHS or any other federal agency.) Many of those being detained may have substantial and varied criminal histories.

DHS: Department of Homeland Security

EMERGENCY: Any significant disruption of normal facility procedure, policy or activity caused by riot, strike, escape, fire, medical emergency, natural disaster or other serious incident.

GOVERNMENT AUTHORIZED REPRESENTATIVE: An employee who is designated and authorized by the Contracting Officer, or Contracting Officer’s Technical Representative to answer questions, provide for inspections, certify invoices for payment and assist in administering the contract.

QUALITY ASSURANCE (QA): A method used by the Government to provide control over the quality of purchased goods and services.

QUALITY CONTROL: Those actions taken by a Contractor to control the execution of required services so that the standards of the contract are met.

REPONSE TIME: Response time is defined as the time allowed the Contractor after initial notification of a work requirement to have personnel physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

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