SOW.docx

Statement of Work

Social and Behavior Change Consultant Human and Community Development Practice Group

A. Introduction

MCC’s mission is to provide grant assistance to support economic growth and poverty reduction in select developing countries with a demonstrated commitment to just and democratic governance, economic freedom, and investments in their citizenry. MCC’s partner countries enter into a five-year agreement (Compact) with MCC that includes a plan for achieving shared development objectives and the responsibilities of each country in achieving those objectives. Our model is defined by core principles, of selectivity, country ownership, transparency, and a focus on results.

Our values identify who we are and what is important to us. Our Values are CLEAR: Embrace Collaboration, Always Learn, Practice Excellence, Be Accountable and Respect individuals and ideas. MCC’s values define how we behave on a daily basis, both as individuals and as an institution, in pursuit of our mission. They guide how we make decisions, set priorities, address challenges, manage tradeoffs, recruit and develop staff, and work together with our country partners and stakeholders.

The department of Compact Operations (DCO) is responsible for developing and implementing MCC’s compact programs. The department ensures that MCC compacts are designed and implemented in compliance with agency standards for procurement, financial management, environmental and social performance, and gender integration and social inclusion.

Within DCO, the Sector Operations Division is responsible for the development and oversight of MCC’s agriculture, land, human and community development investments, program procurement and financial services, gender integration and social inclusion.

B. Scope

The overall scope of this requirement is to work with the Human and Community Development (HCD) Practice Group under the leadership of the Practice Leader and Senior Director (PLSD) and Senior Operations Advisor (SOA). The HCD PG is part of the Sector Operations Division in the Department of Compact Operations.

C. Country

Any MCC eligible country

D. Tasks and Deliverables

Tasks:

The Social and Behavior Change Consultant (SBC-C) reports to the PLSD for the HCD Practice Group. Duties include:

1. Support Compact/Threshold development in assigned countries, including Mongolia, Timor Leste, and other countries TBD.

· In concert with MCC’s Country Team and the host government, lead the Social and Behavior Change (SBC) research process, following the approved SBC model and methodology, adapted to each country and context, as appropriate. The research should result in recommended SBC techniques to guide the design of specific SBC interventions.

· Together with the Country Team and host government, develop actionable SBC intervention (projects, sub-projects, and/or activities) proposals for eventual MCC funding. Specifically, identify and develop interventions that address the modifications in behaviors that project participants will need to make in order to benefit from the MCC investment.

2. Support Compact/Threshold implementation in assigned countries, including Mongolia and Timor Leste and other countries TBD.

· As SBC Consultant, coordinate MCC staff and consultants related to the SBC interventions to promote shared ownership and consensus project management. Manage the MCC SBC work plan and coordinate with country counterpart work plans.

· As SBC Technical Consultant, monitor the implementation, oversight and support of SBC interventions by host countries and work with designated MCC country counterparts and MCC staff to improve and facilitate implementation of related activities. Specifically, provide assistance to country counterparts as they manage procurements and other implementation tasks related to specific program activities including: managing preparation and clearance of official documents; reviewing procurement- and/or partnership-related documents such as statements of work; reviewing performance relative to budget and progress benchmarks; and proposing remedial interventions to address implementation challenges; and reviewing and participating in evaluations as needed.

· Provide eligible counties with advice and assistance, as appropriate, to address SBC program issues and to improve the chances for success of ongoing and planned projects and operations. Such success may be defined as meeting disbursement and commitment targets, as meeting certain output indicators or in achieving impact objectives.

· Participate in the quarterly MCC approval and reporting process, including providing inputs to and clearance on required documentation.

· Coordinate and collaborate with other donor and in-country counterparts to ensure appropriate policy and program coordination.

· Identify and take steps necessary to deploy consultants to augment internal resources to fulfill Compact/Threshold operations.

· When working with other, more junior, HCD staff - provide guidance and direction to on technical program and administrative issues, and provide substantive input of individual staff performance during the annual performance evaluation process. Address employee training and developmental needs to enhance the performance.

· Serve as a SBC technical resource and advisor to Country Teams comprised of staff from other MCC disciplines.

· On assigned countries, assess and negotiate policy changes with eligible countries in support of proposed Compact/Threshold activities. Evaluate alternative delivery options, program costs, and implementation plans. Identify beneficiaries and quantify cost-benefit of proposed changes.

· Negotiate program changes; prepare necessary changes to existing documentation; and oversee due diligence efforts.

· Research, draft, and prepare effective communications and reports assessing and describing program/project progress, and synthesizes data effectively.

3. Serve as a key consultant of the MCC SBC Forward team to institutionalize SBC at MCC and with host country governments.

· Serve as a key consultant of the MCC SBC team as the team develops SBC processes and tools to be integrated into existing MCC Compact/Threshold development and implementation processes.

· Serve as a resource and advocate for SBC at MCC and with host country governments.

· Provide training, capacity building and support to MCC Country Teams, host country counterparts and other key stakeholders on MCC’s SBC processes and tools.

4. Work with the PLSD, SOA and HCD Practice Group to develop and implement agency-wide standards for participatory development.

· Serve as technical expert consultant, collaborating with and advising MCC Country Teams and host country governments on issues of user experience (user-centered design).

· Design user experience processes and tools for MCC and host country governments, as assigned.

· Serve as a consultant of the HCD practice group to develop standards for participatory development, contributing to HCD, MCC and partner country products as needed.

5. Perform other related duties as assigned.

Deliverables:

Deliverables are associated with the tasks identified in DUTIES to include reports as required by the Contracting Officer’s Representative (COR). The Consultant shall produce other reports and analyses as requested by MCC, such as:

· Detailed, comprehensive, and clearly written reports on progress of an intervention development or implementation.

· Trip reports that include, at a minimum, scopes of work and objectives, summaries of process, consultations and meetings held, key findings and recommendations, and other critical information including next steps and supporting documentation, as appropriate.

· Contributions to MCC document such as Opportunities Memos, Project Proposal Assessment Memos, and Investment Memos for the development of compacts.

· Other written material as required, including briefing memos, Powerpoint presentations, fact sheets, adaptation of tools and instruments, etc.

· Other reports and inputs, as requested by MCC COR/PM.

Deliverables will be considered draft upon initial receipt. Drafts will be reviewed and accepted or concerns raised/comments provided within two weeks of receipt. The incumbent will appropriately address the corporation’s concerns and provide final deliverables within one week of receiving MCC’s response. Performance will be monitored on an ongoing basis.

E. Period and Place of Performance

All work will be completed between the dates of the award through a two-year period of performance.

The estimated level of effort is up to 1,520 hours per year with an estimated 8 trips per year. MCC anticipates this level of effort but does not guarantee this level of effort as it may increase or decrease.

The Consultant shall work offsite at his/her home office. Periodic trips will be required to MCC’s offices in Washington as approved by the PLSD. Work will also be performed in the countries to which the incumbent is assigned.

F. Evaluation Criteria

Required:

· Advanced degree, preferably at the doctoral level, in sociology, anthropology, public administration, or other relevant field

· Minimum 10 years of relevant experience in design and/or implementation of community development projects, including stakeholder engagement, research, program design and technical oversight

· Familiarity with and understanding of USG systems, policies, and procedures related to program design and implementation (MCC-related experience preferred)

· Knowledge of best practices in field of social and behavior change, user experience and/or participatory development, including practical application and/or training in international or multicultural contexts

· Demonstrated project management skills and experience in multiple international contexts

· Excellent interpersonal skills, specifically demonstrated ability to work with and lead cross-cultural and multidisciplinary teams

· Strong written and oral communication skills, including fluency in English

G. Timing and Reporting

All formal communication with MCC, including reports, will be submitted to the COR/PM. The COR/PM for this requirement will be identified via separate correspondence.

The COR/PM will have technical responsibility for monitoring the contractor’s performance. The COR/PM will review and evaluate the contractor’s performance, and also will coordinate any communications with relevant counterparts and other donor agencies and organizations.

Any changes in the terms of the Call Order will be made in writing and approved by the Contracting Officer. No representation of the COR/PM shall serve as a basis for an alteration in the general scope of this Call Order or of the terms and conditions of the Call Order unless confirmed in writing by the Contracting Officer. The contractor must communicate with the Contracting Officer on all matters that pertain to the Contract terms. Proceeding with the work without proper contractual coverage could result in nonpayment for that work.

The designated Consultant would be expected to coordinate with local authorities responsible for MCC Compact implementation as well as other donors, where relevant. However, designated Consultant would report directly to the designated COR/PM.

H. Conflict of Interest

The consultant would be precluded from bidding on work and services (design, assessment, construction and supervision) to be procured by the local MCA accountable entity or using funds advanced under a Compact in the relevant country, unless the consultant submits a mitigation plan sufficient to ameliorate any conflict of interest pursuant to the rules applicable to the procurement process.

I. Subcontracting

The consultant is authorized to subcontract data collection, data preparation, social and gender analysis, and related services as needed. The overall costs for subcontracting shall not exceed 25% of the consultant’s total negotiated unloaded direct labor cost.