SOW.doc

70Z034-18-F-PH8CHJ

ATTACHMENT 1

PERFORMANCE WORK STATEMENT

FOR

U.S. COAST GUARD BASE HONOLULU

WAHIAWA RECEIVER SITE

Janitorial Services

1.

SCOPE: The Contractor shall furnish all labor, tools, equipment, materials, and supervision to perform all janitorial services to buildings as described herein.

1.1 LOCATION OF WORK: The building scheduled for janitorial services is Bldg. 242 located at Naval Computer and Telecommunications Area Master Station Pacific (NCTAMS-PAC) east campus in Wahiawa, HI.

1.2.

HOURS OF WORK: U.S. Government business days and hours are Monday through Friday, 0630 to 1500, except Federal holidays. The Contractor’s working hours shall correspond with U.S. Government’s working hours unless the Contracting Officer (KO) or the Contracting Officer’s Representative (COR) gives prior approval, written or verbal. U.S. Government recognizes that such tasks as carpet shampooing or spot cleaning may require waiting until the area has been cleared of U.S. Government employees or other personnel.

1.3.

RECOGNIZED HOLIDAYS: The Contractor is not required to provide janitorial services on recognized U.S. Government holidays, or on other holidays or when declared by an Executive Order. Recognized U.S. Government holidays are; New Year’s Day, Martin Luther King Day, George Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. Either if scheduled on a U.S. Government holiday, work will be performed the workday before or the workday after, but in no event will the service be delayed until the following week. The COR will be informed of and must approve any schedule changes.

2.

SECURE AREAS: Certain secure areas, marked accordingly for cleaning personnel shall be permitted to enter and perform their work unescorted. Secure areas, clearly marked, cleaning personnel will be admitted only by authorized individuals and escorted to complete the tasks required. Designated Secure areas, cleaning personnel will not be permitted, with the exception to remove trash and empty wastebaskets from the specified area, entry foyer. The COR will identify each of these areas in writing and provide a physical walk thru of the spaces in question to the Contractor.

2.1.

CABLE TRAY ACCESS: The Contractor is not authorized access to or required to provide janitorial services to the cable tray area, which, runs beneath the building.

3.

DEFINITIONS: Whenever used herein or in other documents that invoke this performance work statement by reference, the following definitions of terms apply:

3.1.

ACCEPTABLE QUALITY LEVEL (AQL): The maximum number of defects that are considered satisfactory on the average. The allowable leeway or variance from a standard before the U.S. Government will reject a specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory way. It implies that the U.S. Government recognizes that defective performance sometimes happens unintentionally.

3.2.

CONTRACT QUALITY REQUIREMENTS: The technical requirements in the contract relating to the quality of the service and contract clauses prescribing inspection and acceptance and to include other quality controls, incumbent on the contractor and to assure that the service conforms to the contractual requirements.

3.3.

CONTRACTING OFFICER: A person duly appointed with the authority to negotiate and enter into and administer contracts on behalf of the U.S. U.S. Government.

3.4.

CONTRACTING OFFICER’S REPRESENTATIVE (COR): The person(s) whom the Contracting Officer designates in writing by name and/or position title to conduct day-to-day liaison between the Contractor and the Contracting Officer on technical matters pertinent to this contract.

3.5.

U.S. GOVERNMENT CONTRACT QUALITY ASSURANCE: The various functions, including inspection, performed by the U.S. Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

3.6.

HALLS AND PASSAGES: Halls and passages include all pedestrian traffic areas and corridors inside and outside of buildings. Halls and passages having an exposed concrete surface will not be mopped, waxed, nor stripped but shall otherwise be treated as a hard floor surface within the terms of this work statement.

3.7.

CONTRACTOR: The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The Contractor will be responsible for insuring that the subcontractors comply with the provisions of this contract.

3.8.

EQUIPMENT: Personal property of a capital nature (including tools, machinery, furniture, vehicles, accessory, and auxiliary items) for use in performing services, or for any administrative purpose.

3.9.

FREQUENCY OF SERVICES: The interval at which services are to be performed (examples: WEEKLY, SEMIMONTHLY, MONTHLY, QUARTERLY, SEMIANNUALLY, or ANNUALLY.)

3.9.1.

WEEKLY: Services performed one (1) time during each week.

3.9.2.

SEMIMONTHLY: Services performed two (2) times during each month.

3.9.3.

MONTHLY: Services performed one (1) time during each month.

3.9.4.

QUARTERLY: Services performed four (4) times during each 12-month period of the contract, as scheduled.

3.9.5.

SEMIANNUALLY: Services performed twice during each 12-month period of the contact, as scheduled.

3.9.6.

ANNUALLY: Services performed once during each 12-month period of the contract, as scheduled.

3.10.

GOVERNMENT: The term U.S. Government as used herein refers to the U.S. Coast Guard.

3.11.

SITE SUPERVISOR: The Contractor’s representative and point of contact with U.S. Government representatives, who are responsible for management and coordination of the contract.

3.12.

MANUFACTURER’S RECOMMENDATIONS: Technical information and user instructions provided by the manufacturer for the operation, use, and maintenance of their equipment.

3.13.

INTENTIONALLY LEFT BLANK.

3.14.

GOVERNMENT BUSINESS HOURS: Monday thru Friday, 0630 to 1500, except Federal holidays; may also be referred to as; Duty Hours, Normal Working Hours, Normal Duty Hours, Duty, Regular Working Hours, or Regular Duty Hours.

3.15.

NOTICE OF DEFICIENCY: A formal, written documentation of Contractor nonconformance of work, also known as a Contractor Discrepancy Report.

3.16.

QUALITY ASSURANCE: Those actions taken by the Contractor to assure services rendered meet the requirements of this contract.

3.17.

QUALITY CONTROL: The Contractor’s plan to accomplish quality assurance.

3.18.

PERIODIC SURVEILLANCE: Physical observation and/or inspection of contract performance done on a frequency relating to contract performance and scheduling.

3.19.

BASE COMMAND: A type of Coast Guard unit whose primary mission is to provide support functions to other Coast Guard units. Unless otherwise specified, the term shall refer to USCG Base Honolulu.

3.20.

INTENTIONALLY LEFT BLANK.

4.

USE OF GOVERNEMNT FACILITIES: The janitorial storage closet labeled “GEAR LOCKER” facing the double doors of entrance B is available for use by the Contractor, without cost, for the purpose of storage of his materials and equipment, excluding any marked flammable materials. A deep sink is available, for use by the Contractor personnel, located in the nearby men’s restroom for filling mop buckets, etc.

4.1.

The Contractor shall be responsible for the orderliness and cleanliness of these closets and facilities. Failure to keep any of these facilities in a clean condition, satisfactory to the COR, may result in the withdrawal of the privilege to use them. The Contracting Officer may choose to have them cleaned at Contractor’s expense.

4.2.

The Contractor is responsible for safeguarding all material and equipment used to perform under this contract. The U.S. Government will not be responsible for loss or damage to the Contractor’s stored supplies, materials, or equipment kept throughout the facility in janitor’s closets, or any of the Contractor employee’s personal property brought onto the facility.

5.

CONTRACTOR EMPLOYEE REQUIREMENTS: Where applicable, turn off lights and fans when cleaning is finished. Use minimum lights required to accomplish the work and have lights on only in areas where work is in progress. Lock doors where appropriate.

5.1 Contractor or Contractor’s employees shall report all fires, hazardous conditions, forced entry, and or vandalism to the Naval Base Security Wahiawa (653-5385, USCG Base Honolulu Officer of the Day (OOD) at (808)226-4170 and the COR at (808)842-2903 or (808)291-8457.

5.2.

Notify the COR of any inoperative water fixtures, lights, toilets, etc., damage to buildings, and any insect or rodent infestation, during performance. .

5.3.

The Contractor’s employees shall wear appropriate in appearance attire shall be neat and clean as practical while performing their duties. The Contractor shall require all employees to wear distinctive uniform clothing for ready identification. Employees shall wear uniforms consisting of shorts and trousers/slacks or coveralls for men and women. The uniform shall have the Contractor’s name, in sufficient size to be visible at a distance of approximately ten (10) feet, affixed thereon in a permanent manner. Employees shall also wear their USCG-issued identification card attached to their uniform in such a way that their picture and name are visible.

5.4.

Vehicles of the Contractor and the Contractor’s employees must be registered through Rapid Gate for access to facilities.

5.5.

The work shall be performed in such a manner that there will be minimal interruption to, or interference with, the proper execution of U.S. Government business. All persons employed, and while on the premises, shall comply with all building regulations. USCG personnel will not cause unnecessary delays when offices or office areas need cleaning. Contact the COR on any problems encountered with the contractor performing the services.

5.6.

Contractor’s employees will not use recreational equipment or loiter in the buildings. Use of U.S. Government telephones is authorized for official business only. Unless job related, personal cellular telephones will not be used by Contractor’s employees while performing duties on the job. Use of U.S. Government-owned fax or copying machines is not authorized.

5.7.

Damage to finishes and appurtenances: It shall be the responsibility of the Contractor to rectify any damage caused to U.S. Government property by Contractor’s employees during the course of this contract.

5.8.

Contractor shall provide an adequate workforce to complete all services satisfactorily. Contractor shall also provide a workforce with sufficient experience to perform all services prescribed by the terms of this contract.

6.

SAFETY: All equipment used under this contract shall be maintained and used in a safe and effective condition. The Contractor shall comply with all Federal, State, Local, Coast Guard regulations, laws, codes, and requirements relating to safety. The Contractor shall conform to any manufacturer’s safety precautions for the operation of equipment or material being used during performance. As stated in paragraph 11, Contractor shall provide Material Safety Data Sheets (MSDS) for all hazardous materials utilized on the facility prior to the inception of this contract.

6.1.

Contractor shall report all accidents, in which there is any injury to personnel or damage to property, to the Contracting Officer within a 24-hour period. See 5.1 for additional information.

7.

SUPERINTENDENCE BY CONTRACTOR: The Contractor shall provide supervision of all employees to assure compliance and satisfactory performance at all times. The Contractor will ensure that a minimum of one Site Supervisor is on base and available when work on the contract is services is being performed. The Contractor shall provide the names of both the Site Supervisor and Assistant Site Supervisor, if applicable, to the Contracting Officer and the COR, along with contact phone numbers. In addition, the names of the individuals and the proposed schedule of operations and locations on site shall be furnished to the COR prior to the commencement of the contract to include any updates as necessary. During working hours, Contractor, or a minimum of one representative, shall be available at all times.

7.1 The Site Supervisor or alternate shall have full authority to act for the Contractor on all contract matters relating to WEEKLY operation of this contract.

8.

INSPECTION BY THE U.S. GOVERNMENT: Inspection of the Contractor’s work will be made by the COR on a periodic basis, to be determined on an as needed basis. The COR has authority to point out discrepancies within the contract requirements, but does not have authority to alter the terms or conditions of the contract without written authority from the Contracting Officer.

9.

REMOVAL OF CONTRACTOR’S EMPLOYEES BY U.S. GOVERNMENTS: The Contracting Officer reserves the right to the removal from Base Honolulu premises any Contractor employees deemed incompetent, careless, insubordinate, or otherwise objectionable and/or not acting in a responsible business-type manner.

10.

CLEANUP: Keep all supplies, equipment, and machines clear of traffic lanes and other areas where they might be hazardous, and secure them at the end of each work period in lockers or other provided areas. Properly dispose of cloths, mops, or brushes containing a residue of wax or other combustible material subject to spontaneous combustion. After completing the work in each building, dispose of all dirt and debris resulting from work under this contract. Place all recyclable and non-recyclable debris in designated dumpsters near the pavilion on the backside of the building.

11.

DELIVERABLES:

12.

OTHER CONTRACTS: The U.S. Government may undertake or award other contracts for additional work, such as painting or building / equipment repair. The Contractor shall fully cooperate with other Contractors and U.S. Government employees in regards to additional services that may be directed by the Contracting Officer. The Contractor shall not commit or permit any act that will interfere with the performance of work by any other Contractors or by U.S. Government employees.

13.

INTENTIONALLY LEFT BLANK.

14.

LOST AND FOUND: The Contractor is required to turn all articles found by employees to the COR during scheduled performance of this contract.

15.

SUPPLIES AND EQUIPMENT: The Contractor shall furnish all supplies and equipment for accomplishment of all work except for U.S. Government-furnished utilities listed in paragraph 17 and 20. Contractor’s equipment shall be of the size, type, and quantity suitable to perform all requirements of this contract.

16.

SUPPLIES USED: Supplies shall be of the highest quality, most suitable type, or grade for the work or service performed and, whenever possible ‘green’ type cleaning products be used. If applicable, all Material Safety Data Sheets will be provided to the Contracting Officer, the COR, and Base Honolulu Engineering Branch Chief, Environmental Branch, prior to initiation of the contract.

17.

U.S. GOVERNMENT-FURNISHED UTILITIES: The U.S. Government will furnish all electricity and water.

18.

DUMPSTERS: Dumpsters are provided by the Coast Guard and used jointly by the Contractor and Coast Guard. All trash shall be taken to the brown dumpster, located behind the building (out kitchen door, next to basketball court). No other dumpsters shall be used by Contractor.

19.

TOILET ROOM CHECKLISTS: All toilet rooms shall have Contractor-provided checklist for inspection, cleaning, and resupplying with WEEKLY services listed. Contractor’s employees shall initial and insert the time when service is completed.

20.

KITCHENS & TOILETS:

20.1.

TOILETS (WEEKLY): The entire toilet bowl, inside and outside, shall be clean and sanitized. Appropriate stronger cleaning agents may be used to remove heavy soil or deposits only. During cleaning operation, the cleaning brush shall be worked into the bowl trap as far as possible. The underside of the bowl rim shall be thoroughly cleaned. Toilet seats shall be cleaned on all surfaces, including the hinges. After cleaning, the toilet shall be flushed and carefully rinsed. All outside surfaces, including the base of the toilet, shall be wiped with a clean damp cloth. Install, and/or replace as necessary, deodorizing cakes, in all urinals and toilets, with the exception of water-free urinals. All cakes shall be attached, as to not obstruct the normal flow of water.

20.2.

LAVATORIES AND SINKS (WEEKLY): Grease and dirt shall be removed from all lavatory and sink surfaces. Stains that cannot be removed using soap or detergent solutions may be removed with a mild cleaning powder. Chrome-plated hardware shall be cleaned with a clean, damp cloth.

20.3.

SHOWERS (WEEKLY): All showers shall be cleaned using detergent. Plumbing fixtures shall be washed with a neutral soap solution or a non-damaging detergent solution to remove deposits, stains, dirt, films, or odors. The deck, bulkhead, overhead, and doors, where applicable, shall be kept mildew free with a non-abrasive mildew remover.

20.4.

EMPTYING WASTE RECEPTACLES (WEEKLY): All waste receptacles will be emptied on a specified day per week or on an as needed basis. Inner liners/trash bags shall be changed with each trash collection. Receptacles shall be wiped clean, inside and out, if needed. All trash, waste, and paper shall be removed from the building and deposited in the dumpster.

20.5.

TOILET ROOM FIXTURES (WEEKLY): Toilet room fixtures (toilet partitions, washbasins, counter tops, paper towel holders, hand blow dryers, soap dispensers, and their associated hardware) shall be wiped clean, sanitary, and bright. There shall be no dust, water spots, stains, rust, mold, mildew, or encrustation remaining at the completion of this operation. Walls and floors adjacent to fixtures shall be made free of spots, drippings, watermarks, cleaning residue, and debris by wiping down with a damp cloth or sponge. The interior of dispensers shall be cleaned in the same manner as exterior surfaces to assure cleanliness and prevent deterioration of the interior surfaces. Dispensers shall be filled as necessary.

20.6.

REPLENISH (WEEKLY): At the completion of the above-mentioned toilet-room WEEKLY service, paper products shall be replaced / replenished to the following minimum standards: each commode shall have at least two full rolls of paper and all paper towel dispensers shall be fully replenished with the appropriately sized paper towels. Soap dispensers shall be used at each sink. When soap dispensers fall to one-half full or below, they shall be refilled to capacity with the appropriate type of soap for that dispenser, be it powder, foam, or liquid.

20.7.

FLOORS (WEEKLY): All floors shall be swept and damp mopped with a disinfectant cleaning product and a clean mop head. Corners, behind doors, and edges should be free of dirt, mold, and mildew. Special attention shall be given to floors around urinals and commodes to eliminate odors and stains to provide a sanitary and uniform clean appearance throughout the restrooms.

20.8.

FLOOR DRAINS (WEEKLY): In toilet rooms with floor drains, one (1) gallon of water shall be poured directly into each drain to prevent the build-up of sewer gases.

20.9.

PLUMBING FIXTURES AND PROPER CLEANING (WEEKLY): Plumbing fixtures, with related chrome-plated hardware and dispensers, are clean when free of all deposits and stains so that they are left without dust streaks, film, odors, or stains.

20.10.

GLASS AND MIRROR TOILET/SHOWER (WEEKLY): Clean glass and mirrored surfaces with a suitable glass cleaning product or polish. When completed, cleaned surfaces shall be completely free from any streaks and have no traces of lint, dust, or any other cleaning debris. Adjacent trim will be wiped clean with a damp cloth where soiled by spillage or by smears in the glass-cleaning operation.

21.

FLOOR CLEANING

21.1.

HARD FLOOR (WEEKLY): Hard floors for kitchens and toilet rooms shall be thoroughly swept to remove all traces of dirt and debris. Gum, tar, and similar substances shall be removed as required to ensure the floor is properly prepared for mopping. Using clean water, and a clean mop head, floors shall be damp mopped with a disinfectant cleaning personnel and/or stain removal agent, where needed, to remove dirt or stains. Upon completion, the floors shall be clean, free of dirt, water streaks, mop marks, mop strings, and should be properly rinsed and dry mopped to present a clean appearance. All surfaces shall have corners and edges, which are free of dirt, mold, and mildew. After sweeping and damp mopping operations, all floors shall be clean and free of dirt streaks. No dirt shall be left in corners, under furniture, or behind doors.

21.2.

VACUUMING OR SWEEPING (WEEKLY): All floors, corners, behind doors, stairways, landings, and stoops, including floor surfaces under and behind off-the-floor furniture, including desks and under equipment, will be thoroughly cleaned of all traces of dirt and debris, gum, tar, and similar substances will be swept or vacuumed on a designate day per week. Heavy furniture, such as desks, bookshelves, filing cabinets, tables, couches, and credenzas, will not be moved during vacuuming or sweeping operations. All light furniture, such as chairs, small tables, wastebaskets, etc. will be moved so that a thorough vacuuming or sweeping job may be accomplished. Light furniture shall be replaced to their original positions upon completion of the work. Furniture, equipment, wall base, and floor finish shall not be disfigured or damaged by the vacuuming or sweeping operations. Carpeted floors will be vacuumed clean, and uncarpeted interior floors will be swept with clean, treated sweeping mops. All readily accessible large area rugs and carpeted areas including, but not limited to, areas under desks, shall be thoroughly vacuumed, after which the carpet shall be clean and free from dust balls, dirt, and any other debris. Vacuum cleaner bags shall be free of rips or tears, which shall not allow dust or dirt from the vacuum during vacuuming operations.

21.3.

DAMP MOPPING (WEEKLY): Uncarpeted interior floors, including stairways and landings, shall be damp mopped to remove dirt and soil remaining on floor surfaces after sweeping. Damp mopping shall be accomplished by use of clean mops, using clean water and, where needed to remove dirt or stains, a small amount of cleaning detergent or stain removal agent. Application of free water, sufficient to stand on the floors or to seep into the flooring joints, will not be permitted. Damp-mopped surfaces shall present a uniform, clean appearance free of debris, dirt, dust, soiled water film, streaks, marks, and excess water. All light furniture (chairs, small tables, wastebaskets, etc.) will be moved so that a thorough damp mopping job may be accomplished.

21.4.

CLEANING HARD FLOOR STAIRWELLS AND LANDINGS (WEEKLY): Surfaces shall be swept and all lint, dirt, and debris removed. Stains and marks shall be removed with a damp rag and scouring powder. Damp mopping shall be accomplished by use of appropriate mops, clean water, and, when needed, a small amount of cleaning detergent or stain removal agent.

21.5.

MAT CLEANING (WEEKLY): Entrance mats include, but are not limited to, all floor mats (rubber, synthetic, or fabric), which may be located either inside or outside entrance doors to buildings. Rubber or synthetic entrance mats shall be cleaned using a mild detergent solution or a cleaning solution, which will not discolor printed designs. A firm bristle brush shall be used to scrub the mat and remove all debris from the cracks and joints. When completed, both sides of the mats shall be free from all dirt, grime, and mud, and be free of gum or other foreign materials. Fabric entrance mats shall be vacuumed first to remove dirt, dust, and any other loose debris, and treated with a manufacturer-recommended, or other suitable cleaning solution, and scrubbed using a mechanical scrubber.

21.6.

WET MOPPING OR SCRUBBING (MONTHLY): Uncarpeted interior floors, including stairways and landings, shall be wet mopped or scrubbed. The mopping or scrubbing solution shall not remain on surfaces longer than necessary. Scrubbed surfaces shall be uniform in appearance, free of embedded dirt, cleaning solution film, stains, and marks. Cleaned surfaces shall have a uniform appearance when dry and shall be free of soil and cleaning solution or solution film. A plain water rinse must immediately follow the scrubbing process. Mops and cleaning rags shall be washed, sanitized, and rinsed after each use.

21.7.

INTENTIONALLY LEFT BLANK.

21.8.

CLEANING HARD FLOORS, STAIRWELLS, AND LANDINGS (MONTHLY): Surfaces shall be wet moped or scrubbed MONTHLY, as described in subparagraph 21.6.

21.9.

CARPET SPOT CLEANING (AS NEEDED): Stains on carpets shall be spot cleaned by the Contractor during WEEKLY vacuuming or as needed basis. Spot cleaning of carpeted areas shall be done using an appropriate mechanical cleaning product and a solution recommended by the carpet manufacturer. When completed, all spots and stains shall be removed with no discoloring and blend in with the rest of the carpet as if spot cleaning had not occurred.

21.10.

WAXING AND BUFFING (ANNUALLY): Uncarpeted interior floors will receive one coat of a type of application of wax and be buffed to a uniform sheen immediately following a damp mopping. Areas within a distance of six (6) inches from walls or legs of unmovable furniture will not be coated with wax as the buffing will spread into these areas and this will avoid heavy build up of wax along the walls. Under no circumstances will a full coating of wax emulsion be buffed before it has completely dried, floors shall be buffed immediately after completely dried. Any wax staining or residue on wall bases, old or new, will be removed by stripping and cleaning off before waxing floors. Any new soiling of bases will be immediately removed and not allowed to accumulate. All waxed areas shall be buffed for maximum gloss without buffing marks, and baseboards and furniture shall not be marked or discolored by the buffing equipment or materials used.

22.

INTENTIONALLY LEFT BLANK.

23.

EMPTYING LARGE WASTE/ RECYCLE RECEPTACLES & WASTE BASKETS (WEEKLY): For the kitchen and toilet rooms, empty all waste receptacles, change the liner/trash bags, and wipe clean inside and out. Desk wastebaskets shall be emptied, liner changed, and wiped clean when required. Outdoor large waste receptacles shall be emptied, and their liners replaced. The blue recycle waste receptacles shall be emptied as well. Upon completion of this operation, all should be free of foreign material.

24.

SINKS AND DRINKING FOUNTAINS (WEEKLY): All sinks, not otherwise specified in subparagraphs, and drinking fountains or coolers, shall be cleaned using detergent. Use of scouring powder will be permitted only when necessary to accomplish cleaning. Abrasives shall not be applied to plate hardware. Cabinets of water coolers shall be wiped clean with a damp cloth. Any spillage on floors or walls adjacent to fixtures shall be removed with a damp cloth and the surface left clean. Exposed piping and valves, as well as chrome-plated hardware, shall be cleaned with a clean, damp cloth. When completed, the drinking fountains shall be free from encrustation and streaks, and the drain shall be free from debris.

25.

GLASS CLEANING (WEEKLY): All glass, other than building windows, including mirrors, glass cabinets, glass entrance doors, and partition plastics will be cleaned with a mild glass cleaning solution in clear water. Glass will be washed with a sponge or soft cotton cloth and dried and polished. Adjacent trim will be wiped clean with a damp cloth where soiled by spillage or by smears in the glass-cleaning operation. Scouring powders will not be used for glass cleaning. Glass cleaning will be satisfactorily accomplished and shall conform to the standard of workmanship for glass cleaning.

26.

TOBACCO ASHTRAYS AND DISPOSAL CONTAINERS (WEEKLY): All designated ashtrays, including floor type and designated metal butt containers, shall be emptied. Ashtrays shall be wiped with a damp cloth. Sand urns shall be cleaned. The waste from ashtrays and sand urns shall be emptied into metal containers and safely removed to the dumpster.

27.

BUILDING ENTRANCE AREAS (MONTHLY): Shall be cleaned of cobwebs at least MONTHLY from a height of ground level to twelve (12) feet.

28.

BRIGHT WORK (MONTHLY): Bright work includes, but is not limited to, door push plates, kick plates, door handles, and door knobs. Bright metal polishing may be performed by damp wiping and drying with a suitable cloth if a polished appearance is to be attained; however, if a polished appearance cannot be produced, the COR shall be contacted and advised of the problem within the next working day. All surfaces shall be polished to a uniform appearance and be free of deposits, streaks, or film. All spillage shall be wiped clean with a damp cloth.

29-32.

INTENTIONALLY LEFT BLANK.

33.

WINDOW CLEANING (AS NEEDED BASIS):

Windows shall be washed in the interior/exterior sides. Windows shall be washed and cleaned with an appropriate cleaning solution and cloths, brushes, and sponges that shall not scratch or damage the glass.

34.

CONTRACTOR QUALITY ASSURANCE: The Contractor shall maintain a Quality Assurance plan to monitor and control their performance of services at an acceptable quality level. The plan should encompass all functions identified in the Performance Work Statement and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

35.

CONTRACTING OFFICER’S REPRESENTATIVE (COR) RESPONSIBILITIES: The COR is responsible for representing the Contracting Officer for all facets of technical requirements. The designated person(s) will carry out inspections, reviews, and approvals, handle deficiencies, and ultimately provide acceptance on behalf of the Contracting Officer. The COR may, from time to time, observe the Contractor’s operations; however, they may not interfere with the Contractors performance.

35.1.

COR MONITORING: To facilitate the surveillance of the Contractor's performance by the U.S. Government, the COR will verify Contractor compliance with the Performance Work Statement and designated contract requirements. In addition, for noncompliance and/or untimely corrective action for deficiencies of specific tasks, the Contractor shall be subject to re-performance. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract; the COR will periodically update the surveillance approach when the need arises. See Quality Assurance Surveillance Plan. The COR will inspect the Contractor's performance regularly for compliance with the Performance Work Statement requirements herein.

35.2.

MEETINGS: The Contracting Officer and COR shall meet with the Contractor and/or Site Supervisor(s) as agreed to or as often as necessary. The Contracting Officer, COR, Contractor, and/or Site Supervisor(s) shall sign any written minutes of these meetings, prepared by the COR. Should the Contractor not concur with the minutes, the Contractor shall state any areas of non-concurrence, in writing, to the Contracting Officer and COR within five (5) calendar days of receipt of the signed minutes.

35.3.

EVALUATIONS: Perform annual and final Performance Evaluations.

36.

SPECIFIC MONITORING FUNCTIONS: See Quality Assurance Surveillance Plan for this contract.

38.

ADDITIONAL SERVICES (OPTIONAL): Additional Services are Optional services and ordered separately and not performed until receipt of a funded order. Excludes emergencies. These services are considered a onetime service or Indefinite Delivery / Indefinite Quantity (IDIQ), and must be pre-approved by the Contracting Officer before services are performed. These services will be negotiated on a Task Order with a separate procurement request.

38.1.

WAX REMOVAL (OPTIONAL): Wax removal is accomplished when surfaces have all wax removed down to the flooring materials, floor is left free of all dirt, stains, deposits, debris, cleaning solution, and standing water, and the floor has a uniformly clean appearance. A plain water rinse and pick up must immediately follow the wax removal operation.

38.2.

STRIPPING AND WAXING FLOORS (ANNUALLY): All floors shall be thoroughly swept and all gum and adhesive materials shall be completely removed. After sweeping, all finish or wax shall be removed from floors using a concentrated solution of a liquid cleaning product or stripper, prior to waxing. The cleaning product is to be applied with a mop and scrubbed with an electrical polishing machine using a scrub brush or a medium-grade scrubbing pad. Hand scrubbing with a scouring pad dipped in cleaning solutions may be required in corners and other areas that the polishing machine cannot reach. Baseboards, walls, furniture, and equipment shall not be marred or splashed. Cleaning solution shall be taken up with a mop or water pickup, and the floor shall be rinsed twice with clean water to remove all traces of cleaning solution. The floor shall be allowed to dry completely after rinsing. Apply a minimum of four (4) coats of floor finish, allowing sufficient drying time between each coat. ONLY the last coat shall be applied up to, but not touching, the baseboard. All other coats shall be applied to within four (4) inches of baseboard. Should there be more than eight (8) hours delay before applying floor finish after the floor has been cleaned or between coats, the area will be thoroughly swept and mopped and all surface dirt and scuff marks shall be removed before applying finish.

38.3.

CARPET SHAMPOOING (ANNUALLY): Only the Contracting Officer and/or COR are authorized to order services under this Contract Line Item. Calls for this service will be issued by the Contracting Officer and/or the COR to the Contractor and the Contractor shall perform in accordance with the Performance Work Statement and within the specified performance schedule. The COR and the Contractor shall coordinate the amount of carpet area prior to commencement of work under this provision. If the Contractor encounters U.S. Government- or Contractor- caused delays, the Contractor shall notify the COR in writing describing the reasons for the delays and the projected completion date. Prior to shampooing the carpet, all furnishings in the area to be shampooed shall be removed by the Contractor. The carpets shall be vacuumed, and all dirt and particles shall be removed. Carpets shall be steam cleaned or shampooed using a chemical solution containing conditioners and deodorizers, after which the carpets shall be clean, free of chemical residue, and dry to the touch by the start of the normal working hours. At the conclusion of the shampooing operations, the carpet shall be free of stains and shall present a uniform color, not various shades.

39.

SCHEDULING: Every effort will be made by the Contractor to schedule all services within the normal work day; however, the U.S. Government may require work to be performed outside of this schedule if the need is determined by the COR. Scheduling conflicts will be resolved with the Contractor whenever possible; however, if the COR deems the work must be performed within certain hours, the Contractor shall perform pursuant to the required schedule.