SOW - Data Analytics v1 Sources Sought.docx

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Description:

Data Analytics Support

PWS -- Data Analytics Support

1. Background The U.S. Small Business Administration (SBA) Office of Disaster Recovery and Resilience (ODRR) IT and Data Analytics Division (ITDAD) Data Analytics Branch advances data-to-actionable-insights. The ODRR mission includes inherent risks of uncertainty, unforeseeable needs, and/or other widely varying requirements in primary support of SBA’s disaster loan program, requiring robust, high-reliability technical implementations, frequent low-notice, short-turn-around, and high-impact deliverables by way of the Data Analytics Branch.

2. Scope The contractor shall provide Expert Products Support, Expert Services Support, and Training & Education for ongoing Data Analytics, Spatial Analysis, and GIS Mapping as indicated below.

3. Tasks Task 1 Expert Products Support The Contractor shall deliver Personnel for Expert Products Support including, but not limited to analysis, design, development, CM, systems re-engineering, ETL optimization, API solutions, system-of-systems administration,[footnoteRef:2] Quality Assurance (QA), Test and Evaluation (T&E), privacy requirements, cybersecurity, assessment of opportunities to incorporate Artificial Intelligence (“AI”) and/or Machine Learning (“ML”) into ODRR Test and Evaluation which may include, but is not limited to: [2: May include AGOL, ArcGIS Hub, Tableau, MS Azure, MS 365, and/or PowerBI workspace(s).]

Task 2 Expert Services Support The Contractor shall deliver Expert Services Support including, but not limited to: Data Analytics, Spatial Analysis, and GIS Mapping which may include high-consequence ArcGIS.

Deliverables such as, but not limited to: design and delivery of responsive and/or interactive products; and creation of a wide range of geographic content including maps, scenes, apps, and layers for readily apparent insights that SBA can rely upon to make strategically guided, timely, and effective decisions.

The advancement of solutions and proposed requirements which may include, but not limited to:

a. Wrangling, combining, and curating datasets -- utilizing best practice methods, tools, and functions for the greatest practicable data manipulation and visualization[footnoteRef:4], [4: May include Python, R, SQL, Arcade, VisQL, M, Power Query, and/or DAX.]

b. Development of data analyses, summaries, and visualizations utilizing leading platforms and solutions[footnoteRef:5], Advancing data-to-actionable-insights [5: Id. at footnote 2.]

c. Decision support -- supporting greater situational awareness for timely & effective decisioning, and

d. Equitable and customer-centric design and delivery of capabilities, products, and experiences to disaster survivors and those who serve them.

Task 3 Training The SBA requires training across all levels of ODRR in primary support of the disaster loan program (which may include up to twenty-four (24) bi-monthly live large format trainings (e.g., 100+ attendee’s per training session), instructional video recordings, various technical job aids, update policies and procedures, and instruction manuals) on products and services including the development, enhance, Quality Assurance (QA), Test and Evaluation (T&E), and Operations and Maintenance (O&M) of a complex system-of-systems[footnoteRef:6] -- and best practices across Data Analytics, Spatial Analysis, and GIS Mapping. [6: Id.]

Brand name or equivalent: Data Visualization and GIS Mapping Training and Education based on characteristics similar to the University of Virginia (UVA) building capacity for data visualization and geospatial analysis across ODRR including, but not limited to:

· Utilize commercial, off-the-shelf (COTS) tools to visualize SBA data (lending, field activities, etc.) in new and insightful ways, including charts, maps, and tables to include interactive visualizations that support exploration.

· Utilize commercial, off-the-shelf (COTS) tools to visualize SBA data alongside data from external sources, including Federal partners, to inform decision-making to include identifying the areas of greatest impact and need to determine where to locate SBA resources post-disaster and using data to inform Diversity, Equity, and Inclusion (DEI) decisions.

· Improve web-based tools to design, maintain, and use information products such as near real-time maps, tables, and dashboards.

· Utilize industry standard, web-based tools to improve collaboration on data maintenance and sharing.

· Utilize industry standard GIS technology to periodically ask questions that can support ODRR’s mission (for example, disaster survivors who may benefit from SBA programs such as characteristics of those communities and areas that may be underserved by SBA programs).

· GIS technology to understand spatiotemporal trends during disaster response and recovery.

· Automate information management workflows and report production to save staff time and ensure the reliability of products.

· Utilize customizable infographics to quickly answer commonly asked questions post-disaster.

· Utilize GIS technology to facilitate self-service mapping.

Task 4 Transition Plan The Contractor shall deliver a Transition Plan no less than 90 days from task order expiration; and shall perform the Transition Plan throughout the Transition Period for an effective transition.

Transition Out Plan The Contractor shall implement a Transition Out Plan, and timelines to effectively transfer all Work In Progress, O&M functions, and services to the successor Contractor. The duration of the Transition Period is anticipated to be between 2 to 3 months. During the Transition Period, the outgoing Contractor must work closely with the successor Contractor to ensure a smooth transition of service, perform a joint inventory and audit of the transferred documentation/data, and coordinate and address the status of and any issues associated with the transition.

a. The Transition Plan shall include a description of the activities and schedule required to transition services from the outgoing Contractor.

b. The Transition Plan must specifically emphasize how the Contractor will facilitate communication with the government to ensure a smooth transition.

c. The Plan must include the following:

i. A clear timeline delimitation of how and when each functional activity across all workspaces and environments will be transitioned and/or decommissioned and data dispositioned.[footnoteRef:7] [7: Id. at footnote 2.]

d. The proposed Transition Plan will include metrics and processes to ensure the Government is fully informed of status throughout the Transition Period.

e. Participation, at the discretion of COR, in meetings with the Government or new contractor to affect a smooth transition of all elements provided above.

f. Complete close-out of outstanding technical and related work.

g. Transfer of Government Furnished Information/Data and/or property as required.

h. Resource and staffing phase-out

i. Data and documentation transfer, and knowledge transfer, sharing, and orientation.

j. Ensure designs, builds, test plans, unit test cases, equipment and testbed plans, deployment instructions, bug fixes, configurations are updated properly when a change is made, and the updated document checked into the CM repository.

k. Ensure all issues, operational procedures, configuration changes, and “workarounds” are documented and logged/added to a defect tracker or checked into the CM or a designated repository.

l. All sources, libraries, build, configuration files, Commercial-Off-The-Shelf (COTS)/Government-Off-The-Shelf (GOTS), and other files required for delivery are checked into the CM repository.

4. Labor Categories

a. Senior Project Manager **Key Personnel The Vendor shall provide Project Management elements including, but not limited to:

a. robust, high-reliability technical implementations, frequent low-notice, short-turn around, high-impact deliverables and service(s), and/or Training support.

b. High-Availability Implementations & Support: Standups

i. Dependent upon need as defined by ODRR, standups will be scheduled at a minimum of one (1) meeting per week to include all personnel required by SBA.

c. Provide oversight and executive level management consulting to overall contract operations involving multiple tasks and groups of personnel across ODRR’s global operations.

d. Manage the CM process and advance organizational best practices in Agile & DevSecOps.

e. Update/enhance, maintain, create, and provide value-added deliverables across adaptive Agile methodologies which may include, but are not limited to continuous iterative development, Kanban Approach, and Test-Driven Development (TDD).

f. Advise the organization concerning IT modernization, AI, ML, and other emerging technologies.

i. (A) resume(s) and (a) letter(s) of commitment shall be required.

b. Senior Consultant(s)

i. (A) resume(s) and (a) letter(s) of commitment shall be required.

c. Consultants

5. Travel and Other Direct Costs (ODC) Travel is subject to pre-approval by the Contracting Officer’s Representative (COR) and funded prior to travel. Travel pricing and payment must comply with the Federal Travel Regulations and FAR 31.205-46, Travel Costs.

Travel considerations assessed at time of need (Not To Exceed (NTE) $10,000 per trip)

6. Period of Performance:

**FAR 52.217-8 Option to Extend Services (Nov 1999)

7. Contract Type: Labor Hour (LH) with fixed labor rates

8. Place of Performance: The government facility in Washington, DC. Telework is authorized.

9. Overtime: If overtime is required during performance of this task, the hours and activities performed during that time must be approved in advance by the COR and CO. The contractor must submit the request for overtime in writing to the COR and copy the CO. The email must detail the anticipated number of hours, personnel that will be working, and specific work activities that will be performed. The contractor will be reimbursed for this time at the regular hourly rate. Time and a half or double-time rates will not be allowed.

10. Travel and Other Direct Costs (ODC) Travel is subject to pre-approval by the Contracting Officer’s Representative (COR) and funded prior to travel. Travel pricing and payment must comply with the Federal Travel Regulations and FAR 31.205-46, Travel Costs.

Travel considerations assessed at time of need (Not To Exceed (NTE) $10,000 per trip)

11. Deliverables The Contractor shall deliver a Personnel for Expert Products Support, Expert Services Support, and Training

NOTES: † Dependent upon need as defined by ODRR, standups will be scheduled at a minimum of one (1) meeting per week (See, 4. Project Management, above); ‡ Id.