SOW CCSQ-393-2023-0277.docx

May 10, 2023 National Academy of Medicine’s (NAM)/National Academy of Sciences (NAS) NAM’s Action Collaborative on Clinician Well-Being and Resilience

Statement of Work

Background/Purpose

The purpose of this purchase order is to support the work of the National Academy of Medicine’s (NAM) Action Collaborative on Clinician Well-Being and Resilience (Action Collaborative) and acquire the information, products and publications from that work.

The Action Collaborative was launched by NAM to work to reverse clinician burnout and promote clinician well-being. Clinician burnout (across all specialties and care settings) is a serious issue with more than 50% of U.S. physicians reporting significant symptoms. Contributing to burnout may be policy factors such as: the requirements for the changing delivery and payment systems, and public reporting of quality measures data as well as patient population factors.1 (e.g. high rates of sicker patients over longer time periods). Burnout does not only affect the day-to-day care of patients in clinical practice, (errors, serious safety events, poor quality of care); but, rather, affects the entire health care system. (e.g. access to care, health care workforce). The increasing prevalence of burnout (syndrome) among health care personnel has garnered attention as a potential threat to health care quality and patient safety.

To reverse clinician burnout and promote clinician well-being, the Action Collaborative work is to identify evidence-based strategies to improve clinician well-being at both the individual and systems level. Products of this work include: an online knowledge hub, discussion papers, a conceptual model and a National Plan for Health Workforce Well-Being. The upcoming work includes a focus on implementing the plan across the nation.

CMS requires this work and the resulting information, products and publications, (as scientifically-informed independent analyses and objective science policy information) to address the national issues of clinician burnout and clinician well-being. The work is critical to CMS, for the nation’s healthcare safety and quality, within the current and changing/emerging areas of health care policy and delivery.

Requirements:

This purchase order requests Action Collaborative-derived/produced information. The information may be in various forms including, but not limited to: discussion papers, presentations, materials, reports, models and other writings.

This purchase order requests the Action Collaborative-derived/produced information via:

Deliverable #1 - An electronic copy of the listing of the completed information, products, and publications from the Action Collaborative with the specific link (URL) for each of these to their (as applicable) National Academies’ publication websites.

Deliverable #2 - An electronic copy of each completed product/publication sent to the COR and designated others. All electronic deliverables shall be submitted in compliance with the Department of Health and Human Services’ Section 508 compliance guidelines, see below.

This purchase order also requests, at a minimum, as needed for contract administration:

Deliverable #3 - One (1) conference call with Action Collaborative project lead or leads within thirty (30) days after or on the period of performance start date.

Deliverable #4 - One (1) conference call with Action Collaborative project lead or leads within thirty (30) days before or on the period of performance end date.

See (separate) Schedule of Deliverables document.

All electronic deliverables shall be submitted by contractors in compliance with the Department of Health and Human Services Section 508 compliance guidelines.

Rehabilitation Act, Section 508 Accessibility Standards

1. 29 U.S.C. 794d (Rehabilitation Act as amended)

2. 36 CFR 1194 (508 Standards)

3. www.access-board.gov/sec508/508standards.htm (508 standards)

4. FAR 39.2 (Section 508)

5. CMS/HHS Standards, policies and procedures (Section 508) In addition, all contract deliverables are subject to these 508 standards as applicable.

Regardless of format, all Web content or communications materials produced, including text, audio or video - must conform to applicable Section 508 standards to allow federal employees and members of the public with disabilities to access information that is comparable to information provided to persons without disabilities. All contractors (including subcontractors) or consultants responsible for preparing or posting content must comply with applicable Section 508 accessibility standards, and where applicable, those set forth in the referenced policy or standards documents above. Remediation of any materials that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the SOW, PWS, or TO, shall be the responsibility of the contractor or consultant.

The following Section 508 provisions apply to the content or communications material identified in this SOW, PWS, or TO:

36 CFR Part 1194.21 a - l 36 CFR Part 1194.22 a - p 36 CFR Part 1194.31 a - f 36 CFR Part 1194.41 a – c The contractor shall provide a completed Section 508 Product Assessment Template and the contractor shall state exactly how proposed EIT deliverable(s) meet or does not meet the applicable standards.

The following Section 508 provisions apply for software development material identified in this SOW, PWS, or TO:

For software development, the Contractor/Developer/Vendor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.21 (a – l) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) CMS/HHS/HHS Standards, policies and procedures (Section 508)

a. Information Technology – General Information (http://www.cms.HHS.gov/InfoTechGenInfo/)

For web-based applications, the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.22 (a – p) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) CMS/HHS Standards, policies and procedures (Section 508)

a. Information Technology – General Information (http://www.cms.HHS.gov/InfoTechGenInfo/)