SOW Canon CT Preventive Maintenance and Repair.doc

Solicitation:75H71221Q00010 Requisition: IHS1419710

Annual Preventative Maintenance Aquilion Prime – Parker Indian Health Center

Colorado River Service Unit

Statement of Work

Statement of Work

SPECIFICATIONS:

The Contractor shall perform annual preventative maintenance, system upgrades and emergency repair services for the Aquilion Prime Fast Whole Body CT Scanner with AIDR 3D for the Medical Imaging department which is not serviced by IHS Bio-Med Dept. Services will be performed at the Colorado River Service Unit (CRSU) units; Parker Indian Health Center (PIHC), Parker, AZ 85344.

Response Time:

The Contractor guarantees phone response time for unscheduled service calls within 30 minutes and on-site service within 4 hours of the Governments request for service and will be performed during normal working hours Monday Through Friday, 8:00 A.M. to 5:00 P.M. local time, excluding federal holidays.

Uptime Guarantee: 98%. The uptime guarantee will be calculated according to the formula.

P/M’s:

All preventative maintenance shall be performed by Contractor’s qualified Field Service Engineers in accordance with manufacturer’s specifications. (A schedule of these PM’s will be provided to customer within one month of signing of this agreement) All scheduled P/M’s shall be coordinated with the Government’s designated personnel and will be conducted within normal business hours or as specifically agreed upon. The Government agrees to provide the vendor’s engineers access to the equipment to be serviced within 30 minutes of the engineers arrival at the Government’s location.

Normal Business Hours: All service needed by the Government on the equipment described above shall be provided Monday through Friday, 8:00 A.M. to 5:00 P.M. Overtime charges shall be billed for overtime service if requested by a properly authorized employee or agent of the Government.

Labor and Travel Charges: Preferred rates for labor and travel outside of coverage hours.

Parts: Parts will be replaced when deemed necessary by Canon Medical Systems, excluding disposables, accessories, options or upgrades not listed in the terms and conditions of this agreement. The Contractor will provide copies of all field service maintenance work orders related to the equipment.

Glassware: Glassware coverage is based on estimates annual rotation count listed below. Usage fee applies to all rotations over estimate.

Rotation Count: Up to 40,000 usage fee: $1.75

Term:

This agreement shall have a term of one base year and four one-year option periods. Preventive maintenance will be performed on a semi-annual, annual or biannual schedule. This shall be based upon manufacturers recommended schedule of preventative maintenance. An additional 1% discount is automatically applied to the discounted sell price, provided CMSU receives a purchase order for the initial one (1) year service agreement, which includes four (4) one-year options that must be exercised annually at the time of renewal, contingent on government funding.

Cybersecurity/Gateway Program: Gateway Gold Cybersecurity Protection is included with a service agreement.

Environmental:

The Contractor shall at all times comply with all rules and regulations of any municipality, state or federal environmental, environmental protection, and toxic waste and hazardous substance laws, ordinances and regulations, and how they relate to the work performed according to the terms and conditions provided herein.

Confidentiality: The Contractor and its employees shall keep all knowledge, information and documents that the Government entrusts to its care confidential. Neither the Contractor nor its employees shall disclose any knowledge, information or documents entrusted to them by the hospital to any person, firm or corporation other than the person, firm or corporation designated by the Government.

Qualifications: The contractor will provide certificates of qualifications for the service technicians that will perform the maintenance activities.

Insurance Requirements: The contractor should be properly insured at all times during the performance of this contract.