SOW - BOD IBM Datapower Maint - (working).docx

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ATTENTION

Statement of Work

The Biometric Operations Department (BOD) has a mission critical requirement for the procurement of annual software and hardware warranty maintenance renewal for IBM Datapower appliances

Controlled by: Army Controlled by: Biometrics Operations Directorate (CIFS-BOD) CUI Category(ies): General Procurement and Acquisition (PROCURE) General Proprietary Business Information (PROPIN) Limited Dissemination Control: FED ONLY POC: Brett J. Hissam (304)326-3114, brett.j.hissam.civ@mail.mil

All individuals handling this information are required to protect it from unauthorized disclosure.

Handling, storage, reproduction, and disposition of the attached document(s) must be in accordance with 32 CFR Part 2002 and applicable agency policy.

Access to and dissemination of Controlled Unclassified Information shall be allowed as necessary and permissible to any individual(s), organization(s), or grouping(s) of users, provided such access or dissemination is consistent with or in furtherance of a Lawful Government Purpose and in a manner consistent with applicable law, regulations, and Government-wide policies.

Statement of Work (SOW) for BOD IBM Datapower Maintenance

28 May 2024

For Biometric Operations Department (BOD)

PROPERTY OF THE UNITED STATES GOVERNMENT

COPYING, DISSEMINATION OR DISTRIBUTION OF THESE DRAWINGS, PLANS OR SPECIFICATIONS TO UNAUTHORIZED USERS IS PROHIBITED

PROPERLY DESTROY DOCUMENTS WHEN NO LONGER NEEDED

DO NOT REMOVE THIS NOTICE

1.0 BACKGROUND:

Biometric Operations Department (BOD) requires annual software and hardware warranty maintenance renewal for their IBM Datapower appliances. The software and hardware warranty maintenance support entitles BOD to priority call and case handling, as well as software support which provides major & minor software maintenance, patch releases, and software upgrades. This annual software and hardware maintenance is necessary to support cybersecurity requirements, such as Defense Information System Agency Security Technical Implementation Guides , mandated Risk Management Framework controls, and to meet Department of Defense (DoD) requirements.

This equipment is critical to BOD’s ability to provide 24/7 operational support to the warfighter and interagency partners to biometrically identify potential threats and provide biometric information on Opposing Forces and third country nationals in near-real time in order to effectively impede the adversary’s ability to conceal their identity and intentions. Without the requested equipment, the BOD would not be able to provide the support detailed above and would have a significant direct impact to the warfighter because they would not be able submit to Automated Biometric Identification System and confirm the identity of potential terrorists or persons of interest to DoD.

In accordance with DoD Instruction (DoDI) 8510.01, Risk Management Framework for DoD Information Technology (IT), National Institute of Standards and Technology (NIST) 800-53, Security and Privacy Controls for Federal Information Systems and Organizations, and NIST 800-53A, Guide for Assessing the Security Controls in Federal Information Systems and Organizations, Certification and Accreditation control requirements dictate that all systems must maintain vendor support for all information system components which includes, for example, software patches, firmware updates, replacement parts, and maintenance contracts. Unsupported components provide a substantial opportunity for adversaries to exploit new weaknesses discovered in the currently installed components.

2.0 SCOPE:

The contractor shall provide the necessary software and hardware warranty maintenance support to meet the minimum criteria as outlined in section 2.1 and 3.0 of this Statement of Work.

2.1 DESCRIPTION OF SUPPLIES:

BOD requires the annual hardware maintenance and software licenses for each device found in Section 3.0 of this Statement of Work. BOD requires annual maintenance for each device.

2.2 PERIOD OF PERFORMANCE:

The contractor shall provide hardware and software maintenance support within five days of contract award date. The contractor shall provide annual hardware maintenance and software licenses to cover the base and option periods of performance listed below:

Base Year: 27 September 2024 – 26 September 2025 Option Year 1: 27 September 2025 – 26 September 2026 Option Year 2: 27 September 2026 – 26 September 2027

2.3 CONTRACT TYPE:

This effort shall be proposed on a Firm Fixed Price basis.

3.0 TECHNICAL REQUIREMENTS:

The annual hardware and software maintenance support shall meet the following minimum technical requirements:

3.1 INSPECTION/ACCEPTANCE TERMS:

Inspection and Acceptance shall be at destination.

INSPECTION POC:

Name: Brett J. Hissam Position: IT Specialist Phone: 304-326-3114 Email: brett.j.hissam.civ@mail.mil DoDAAC: W90HEL

ACCEPTANCE POC:

Name: Brett J. Hissam Position: IT Specialist Phone: 304-326-3114 Email: brett.j.hissam.civ@mail.mil WAWF Service Acceptor DODAAC: W90HEL

3.2 DELIVERY LOCATION

DACID BOD – BTC

1000 Custer Hollow Rd.

Clarksburg, WV 26306 Ship To DoDAAC: W90HEL

3.3 HOURS OF OPERATION:

0800-1600hrs Monday-Friday

3.4 RECOGNIZED HOLIDAYS:

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