SOW - Biometric Identity Services - Draft.docx

DEPARTMENT OF HOMELAND SECURITY (DHS)

OFFICE OF BIOMETRIC IDENTITY MANAGEMENT (OBIM)

Biometric Identity Services

STATEMENT OF WORK (SOW)

1.0 BACKGROUND

The Office of Biometric Identity Management (OBIM) is the Congressionally designated lead entity within the Department of Homeland Security (DHS), responsible for biometric identity services. The capability to match, store, share, and analyze biometric identity information includes OBIM’s operation, maintenance, and improvement of the central DHS biometric repository which is currently the Automated Biometric Identification System (IDENT), and in the future the in-development replacement system for IDENT, Homeland Advanced Recognition Technology (HART).

OBIM provides DHS and its mission partners with biometric identity services that enable national security and public safety decision making. As an enterprise-level service provider, OBIM supports five (5) of the six (6) DHS Strategic Goals:

· Counter Terrorism and Homeland Security Threats

· Secure U.S. Borders and Approaches

· Preserve and Uphold the Nation’s Prosperity and Economic Security

· Strengthen Preparedness and Resilience

· Champion the DHS Workforce and Strengthen the Department

OBIM also shares biometric data with the U.S. Departments of Defense (DoD) and the Federal Bureau of Investigation (FBI), within the Department of Justice (DOJ). This occurs daily through automated and manual means. Together, the biometric repositories of DHS, DoD, and DOJ make up the Biometric Triad. DHS also acts as a biometric service provider for the Department of State with match-store-share functionality of biometric and associated biographic information to support visa adjudication. This interdepartmental collaboration facilitates a “whole of government” approach to identity services.

OBIM supports the DHS mission to protect our nation by providing biometric identification services to federal, state, local and international Government decision makers. OBIM helps them accurately identify the people they encounter and determine whether those people pose a risk to the United States. OBIM serves as the lead entity for biometric identity management services within DHS and provides enterprise-level biometric identity information to DHS and its mission partners. OBIM is focused on improving biometric sharing in support of national security and international patterns. By matching, storing, sharing and analyzing biometric data, OBIM provides partners on the front lines of homeland security with rapid, accurate, and secure identification.

OBIM is essential to securing our borders, improving the integrity of our immigration system and facilitating legitimate travel to the United States. OBIM accomplishes its mission by using biometrics contained in IDENT to increase the ability of decision makers to identify individuals who are not admissible to the United States; have abused the immigration system; claimed a false identity; violated immigration laws or pose a threat to national security. OBIM integrates and manages biometric data and related information received by multiple agencies and coordinates the processes by which more complete and timely information is available to appropriate DHS and non-DHS decision makers. These processes have significantly increased the integrity of the information by providing comprehensive data of the interactions of foreign nationals within the United States.

OBIM’s vision is a homeland that is safe, secure, and resilient through advanced identity services, information sharing, and analysis. OBIM’s four strategic goals collectively provide areas of focus for realization of its vision and accomplishment of its mission. The goals align with the DHS/OBIM strategic goal to deliver enterprise identity services that enable homeland security missions with the objective of integrated identity services management.

Goal 1: Enable Homeland Security Missions. OBIM will ensure that user mission needs for accurate, timely, and reliable biometric information and analysis and for continuous operation of existing core biometric identity management services are met, while allowing for the expansion of additional biometrics-based identity management capabilities.

Goal 2: Accelerate the Transformation of OBIM into the Biometrically Based Identity Services Provider for DHS. OBIM will accelerate its transformation effort, transitioning from a project-oriented program into an innovative identity services provider. This transformation requires maturing the DHS enterprise architecture by integrating biometric technology and services across DHS, improving identity services business processes within OBIM and across DHS, and meeting demands for new and improved identity services capabilities.

Goal 3: Institutionalize Biometrics Within the Department. OBIM will engage with DHS partners to promulgate DHS biometric standards, mature the DHS biometric enterprise architecture - as well as work with DHS Policy to continue development of Department biometric policies - and pursue a coordinated research and development strategy to guide development of, and transition to, advanced biometric technologies.

Goal 4: Provide Integrated Identity Services Management. OBIM will work with both its mission partners and other governmental and private-sector entities to improve enterprise-wide biometric identity services management and to fulfill the DHS vision of a homeland that is safe, secure, and resilient against terrorism and other hazards. To achieve these goals, OBIM must have a strong management and organizational infrastructure to support its mission of delivering biometrics-based identity and analysis services.

The Identity Operations Division (IOD) manages and delivers all deployed identity services, ensures sustainment of automated capabilities in accordance with IDENT/HART Service Level Agreements (SLAs), coordinates information sharing and operational reporting, manages the business continuity program, functions as the business owner for all mission systems, and is the custodian of records for mission systems data. In addition, IOD provides multi-system requirements analysis, develops operational policies supporting functional requirements, oversees and monitors contract activities, develops and manages available resources to support organizational interests, and conducts program planning for multiple modalities.

OBIM provides identity services expertise through its Biometric Support Center (BSC), where trained biometric examiners augment IDENT/HART’s automated matching operations and provide supplemental biometric and identity management services to OBIM stakeholders.

In addition, OBIM is responsible for monitoring, assessing and maintaining the accuracy of DHS’s biometric system and providing biometric identity services expertise through its Biometric Accuracy Analysis Team (BAAT) and Biometric Support Center (BSC). The BAAT is responsible for overseeing the accuracy of DHS’s biometric repository and evaluating the accuracy of new biometric technologies. The BSC has biometric examiners that augment IDENT/HART’s automated matching operations and provide supplemental biometric and identity management services to OBIM stakeholders.

1.1 SCOPE OF WORK

The contractor shall provide multimodal biometric accuracy and identity services expertise to include:

Government provided software will be used in support of this work effort. Software used may change during the course of the contract; however, the type of work will remain the same. Required tasks are detailed below.

1.2 OBJECTIVE

As one of the world’s largest biometric repositories, OBIM’s biometric system contains the identities of over 300 million individuals. OBIM IOD is seeking professional services to provide biometric examiners, multimodal biometric examiners and identity services to support OBIM with multimodal biometric accuracy and identity services expertise for the BAAT and BSC to support OBIM’s current and future biometric capabilities. OBIM’s biometric system currently utilizes fingerprints, latent prints, face, and iris to support its biometric mission needs but expects the capabilities to expand to meet stakeholder needs in the future.

1.3 APPLICABLE DOCUMENTS

All applicable reference and procedural documents necessary to fulfil the requirements of this task order will be provided upon award. The following compliance documents provide regulations, processes, procedures, standards, or guidelines that shall be used in performing the requirements.

· Federal Acquisition Regulation (FAR) (http://www.acquisition.gov/far)

· Department of Homeland Security Acquisition Regulation (HSAR) (http://www.dhs.gov)

· Department of Homeland Security Acquisition Manual (HSAM) (http://www.dhs.gov)

· DCAA Contract Audit Manual (CAM) 7640.1, Chapter 6-1010, Quick Closeout Procedures (http://www.dcaa.mil/cam.htm)

· Office of Procurement Operations Acquisition Manual (OPOAM)

· NIST 19795-1_2021-05 Information Technology - Biometric performance testing and reporting – Part 1 Principles and framework

· Data Format for the Interchange of Fingerprint, Facial & Other Biometric Information ANSI/NIST-ITL 1-2011 NIST Special Publication 500-290 Edition 3

· Other applicable laws, regulations, and directives as may be required to perform contract closeout

1.4 REQUIREMENTS

1.4.1 Requirements High-Level Introduction

The contractor shall provide multimodal biometric accuracy and identity services expertise to include:

· Biometric examination services for all modalities

· Identity management capabilities and biometric support services

· Biometric accuracy and quality analysis

· Data analysis In addition, as part of this effort, the Government expects:

· Innovative approaches to staffing to ensure resources are applied in the most efficient manner

· Application of industry best practices across all tasks

· Collaboration across BAAT and BSC teams to ensure mission needs are met and opportunities for efficiency improvements are identified The contractor is responsible for providing oversight of the work performed on this contract in accordance with the Project Management Plan as stated in Section 15 and for establishing/maintaining a Quality Assurance program in accordance with the Quality Control Plan as stated in Section 14.

1.4.2 Biometric Examiner and Identity Management Services

Although OBIM’s biometric system is very accurate and executes hundreds of thousands of biometric services each day, BSC biometric examiners and analysts are needed to supplement the automated capabilities of the system, respond to stakeholder requests for biometrics identity services, and to maintain and improve the accuracy of the system through identity management tasks and in support of the BAAT accuracy activities.

The contractor shall provide qualified personnel to support the Biometric Support Center (BSC) with the following duties:

· Analyze and compare biometric images to render identity decisions when the automated matchers are unable

· Resolve candidate lists generated by the automated system when biometrics are searched

· Prepare reports as needed to support examiner identity decision conclusions

· Correct biometric capture issues so that future matching is improved

· Maintain the identities within IDENT/HART through record reviews and analysis of biometric identity conflicts, errors, etc.

· Support stakeholder biometric service requests for those stakeholders who are not able to execute these requests through automated capabilities

· Provide subject matter expertise and technical support in support of BSC operations

Note: The BSC is not a forensic laboratory; therefore, the scope of this work does not include the handling/processing of physical evidence.

1.4.3 Biometric Accuracy and Data Analysis

Additionally, the contractor shall provide data accuracy and quality analysis to manage the accuracy of biometric identity information. The government is expecting support for the Biometric Accuracy Analysis Team (BAAT) which is dedicated to the monitoring, analysis, reporting, and correction of the biometric data within the HART database. The contractor is responsible for providing data integrity analysis, reporting services and related analysis services, as required, for OBIM’s IOD. Support includes technical subject matter expertise, project management services as well as audit recommendations and advice on corrective actions and guidance to the field. The contractor shall also provide statistical analysis of system data to support requirements identification.

The contractor shall provide qualified personnel to support the Biometric Accuracy Analysis Team (BAAT) with the following duties:

· Conducting comprehensive testing of biometric data to assess accuracy and quality of stakeholder biometric data, vendor matchers, presentation attack detection tools, and data quality software

· Supporting the development, implementation and automation of biometric programs

· Collaborate within OBIM and with stakeholders to ensure alignment with operational goals and standards to improve biometric match response accuracy

· Create statistically representative biometric data cohorts as authorized to support mission needs

· Perform ad hoc root-cause-analysis of biometric based anomalies.

· Enhance existing processes, infrastructure, and architecture to better support operations

· Support the maintenance and production of Microsoft Power Platform based applications

· Ensure adherence to record keeping protocols by leveraging existing methods and applying authorized process improvements methods

· Publish impactful findings to support best practices throughout OBIM and its stakeholders

· Attend conferences and meetings related to biometric knowledge sharing to support OBIM

· Establish metrics to enable a notification-based dashboard to support system monitoring

1.4.4 Task Order Management

Through the effective leveraging of resources such as The Microsoft Power Platform, Jira, Confluence, etc. synergies between the activities of the BAAT and BSC can enable the human examiners to process more encounters faster by allowing them to focus on their core function and use the best tools available to them. Doing so frees up time through efficiencies that enable OBIM to offer its services with new biometric modalities, while staying within budget. The individual fulfilling this requirement will be included as key personnel as outlined in Section 5.2 and a program lead. The Program Lead with a proven track record of successful Continuous Process Improvement efforts that are driven using the Lean Six Sigma Define, Measure, Analyze, Improve, and Control (DMAIC) methodology is needed to help drive long-term goals using statistically based metrics that drive improved operations and accuracy. The government expects:

· The establishment and maintenance of a roadmap that aligns the efforts of the BSC and BAAT with the broader Systems Business Operations Branch.

· The design, development, and integration of Microsoft Power Platform solutions, existing Excel reports, and the Pyramid Business Intelligence application to seamlessly dashboard key performance metrics.

· Routine coordination and planning between Key Personnel; Biometric Examiner Lead and Biometric Information Technology/Identification Systems Specialist to establish seamless methods of documenting, tracking, reporting, and supporting contractor activity.

· Ensure contractors are present and capable to sufficiently support specific BSC operations 24/7/365.

2. Biometric Support Center (BSC) TASK 2.1 Biometric Verification Services in Support of OBIM’S Biometric System While automated biometric matching is highly accurate, biometric examiners are needed to review and resolve instances where OBIM’s biometric system cannot determine a definitive result. This task includes biometric verification services to supplement the automated matching capabilities of OBIM’s biometric system and biometric fingerprint corrections.

TASK 2.1.1 Fingerprint verifications OBIM’s biometric system routes fingerprints to a BSC tool for examiner resolution when automated matching is insufficient. The tool is queue based and automatically prioritizes the transactions for processing in accordance with OBIM’s various service level agreements (SLA). The prints routed to the examiners will vary in quality and may be 10 fingerprints or less and will consist of plain or rolled impressions. The tool also allows examiners to route fingerprints with segmentation or labeling issues for correction within the tool. The unit basis for this task is a comparison of probe and candidate set of fingerprint images. Peak transaction times typically occur between 8:00 AM and 6:00 PM EST Monday through Friday. Certain holiday and travel seasons may generate additional urgent transaction workload. Transaction volumes and percentage of urgent transactions may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

The contractor shall:

· Use the Government provided tool to complete fingerprint comparisons

· Resolve comparisons within established SLAs.

· Urgent transactions shall be responded to within 10 minutes or less, on average. This includes from the time the transaction is enqueued by the system until the examiner renders a decision. Daily averages for urgent requests vary depending on seasonal travel trends. For planning, the number of urgent transactions averages between 12- 13k transactions per month.

· Routine comparisons shall be responded to within 24 hours or less on average. This includes from the time the transaction is enqueued by the system until the examiner renders a decision.

· Resolve all other comparisons that do not fall within the SLAs. All other transactions that do not have an assigned SLA shall be processed in First In First Out (FIFO) order or as the Government directs.

· Conduct Examiner quality assurance and proficiency reviews. The tool provided by the Government allows for selected Quality Assurance (QA) activities to be performed in a “blind” manner through established business rules (e.g., every nth, select examiners) within the tool.

· Maintain a 99.8% accuracy rate (incorrect match and no match decisions).

Note: Transaction volumes and percentage of urgent transactions may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

TASK 2.1.2 Fingerprint Verifications Surge (Optional) This optional task provides additional capacity for Task 2.1.1 Fingerprint Verifications once ceiling limits are reached for Task 2.1.1. Transaction volumes and percentage of urgent transactions may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

TASK 2.1.3 Fingerprint Corrections As referenced in Task 1.1, the examiner tool has the ability for examiners to submit a set of biometrics for correction of segmentation or finger labeling errors. This task includes the review of submitted corrections and corrections as needed. The unit basis for this task is a completed fingerprint correction. There is no SLA associated with the task (Fingerprint Corrections) nor does it involve a biometric analysis/comparison to determine if two sets of biometrics (probe/candidate) match. Transaction volumes may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

TASK 2.1.4 Fingerprint Corrections Surge (Optional) This optional task provides additional capacity for Task 2.1.3 Fingerprint Corrections once ceiling limits are reached for Task 2.1.3. Transaction volumes may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

TASK 2.1.5 Face Verifications (Optional) OBIM’s face services are an emerging capability and OBIM plans to incorporate face verification in support of automated matching into workflows to support expanded use of this capability by OBIM stakeholders in a 24/7 capacity. OBIM’s biometric system will route sets of facial images to a BSC tool for examiner resolution when automated matching is insufficient. The tool will queue based and automatically prioritizes the transactions for processing in accordance with OBIM’s service level agreements (SLA). The images routed to the examiners will vary in quality. The unit basis for this task is a comparison of probe and candidate facial images. Transaction volumes may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives. The contractor shall:

· Use the Government provided tool to complete facial comparisons.

· Resolve comparisons within SLAs. Urgent transactions shall be responded to within 10 minutes or less, on average. This includes from the time the transaction is enqueued by the system until the examiner renders a decision. Daily averages for urgent requests vary depending on seasonal travel trends. Certain holiday and travel seasons may generate additional urgent transaction workload. Routine comparisons shall be responded to within 24 hours or less on average. This includes from the time the transaction is enqueued by the system until the examiner renders a decision.

· Resolve all other comparisons that do not fall within the SLAs. All other transactions that do not have an assigned SLA shall be processed in First In First Out (FIFO) order or as the Government directs.

· Conduct quality assurance reviews. The tool provided by the Government will allow for selected Quality Assurance (QA) activities to be performed in a “blind” manner through established business rules (e.g., every nth, select examiners) within the tool.

· Maintain a 99.8% accuracy rate (incorrect examiner decisions).

TASK 2.2 Latent Prints The BSC compares latent print images and known fingerprint images from candidate lists that are generated by OBIM’s latent print system or other government agency systems when either a latent print is searched against known prints and other latent prints or when new known prints enrolled in OBIM’s biometric system are searched against OBIM’s file of unresolved latent prints. OBIM maintains a database of unresolved latent fingerprints that is added to, as authorized by the latent submitter, when latent prints are searched and result in a “no match” to an existing OBIM biometric identity. Contract support services under this task order do not entail the processing of original forensic evidence nor will any Contractor support services be conducted in a forensic laboratory environment. For planning purposes, historically, the BSC resolves over 4M latent verifications each year. The volumes can change as technology improvements and other initiatives (e.g., latent interoperability) are implemented. The latent candidate lists are generated from 4 processes:

· Latent prints (electronic images) received by the BSC are prepared for search against the known and unknown identity repositories and then launched for search against these repositories. For planning purposes, currently, the BSC receives between approximately 14k latent prints per month resulting. The latents are searched against known print galleries and an unsolved latent file. Latent interoperability allows authorized agencies to search OBIM’s repository of known prints and receive candidates that can be returned automatically to the submitting agency, in accordance with data sharing rules. For those candidates that can’t be shared automatically, BSC LPEs must adjudicate the resulting candidate lists.

· Newly enrolled fingerprints in OBIM’s known fingerprint repository are searched against the unresolved latent file and candidate lists are generated.

· OBIM LPEs search another agency’s system and adjudicates any resulting candidates. For planning purposes, this process is only used several times per year.

· In addition, OBIM anticipates that as latent interoperability expands, the amount of latent prints received and manually processed by the BSC (i.e., bullet 1) will decrease over time and that there will be some increases in workload from interoperability (i.e., bullet 2).

TASK 2.2.1 Latent Print Processing The unit basis for this task are comparisons of image pairs (latent image to known print image, latent image to latent image). As part of this task:

· The contractor shall prepare and search latent prints for latent print images submitted to the BSC.

· The Contractor shall review candidate image pairs from the resulting candidate lists produced by the automated system to determine if prints match.

· The contractor shall prepare and send a report of analysis for each positive (e.g., match) latent fingerprint identification. In some cases, the matching known biometric record will also be sent. Reports for negative findings (e.g., no match) are required, only for a limited number of cases. For planning purposes, historically, identifications have been approximately 1k per year. Volumes can change due to operational changes.

· The Contractor shall be responsible for accurately managing, maintaining and tracking BSC latent print identifications in the Government provided case log.

· The Contractor shall deposit latent prints into OBIM’s Unresolved Latent File (ULF) and when necessary, delete latent prints from the ULF in accordance with standard operating procedures; and

· The Contractor shall ensure latent identification decisions (i.e., match decisions) are verified using industry best practices and with a 100% rate of accuracy. The Contractor shall maintain a 99.95% accuracy rate for audited latent fingerprint comparisons resulting in non-match decisions.

TASK 2.2.2 Latent Print Processing Surge (Optional) This optional task provides additional capacity for Task 2.2.1 Latent Print Processing once ceiling limits are reached for Task 2.2.1. Note: All volumes may increase/decrease due to various factors that include technological improvements, world events, and DHS operational and programmatic changes and new initiatives.

TASK 2.3 Identity Management Services

The BSC is responsible for assuring the integrity of the biometric identities in OBIM’s biometric repository so that OBIM provides accurate identity information to its stakeholders. The request for these services can originate from OBIM stakeholders, OBIM personnel or systems, or as identified by the contractor through the course of their daily activities. Workload may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives. As part of these activities, the contractor shall:

· Interact with other Government agencies and OBIM stakeholders. During these interactions, the Contractor shall not make decisions that result in commitments and obligations on behalf of the Government.

· Search OBIM and other agency systems as authorized.

· Prepare reports for stakeholders of biometric comparison results and associated activities as needed.

· Identify trends (e.g., potential data issues, repeated biometric quality issues) and notify the Government or designated parties; and

· Use applicable modalities to manage identities within the biometric system.

· Support 24/7 operations.

· Note: The contractor is responsible for tracking/logging the worked performed under this task for reporting (e.g., number of face searches completed), accountability (e.g., hours expended for biometric file creations) and operational efficiency purposes (e.g., so that work is not duplicated and continuity across shifts is maintained).

The Contractor shall:

· Resolve identity management issues to include analysis and comparison of relevant records using applicable biometric modalities. The contractor shall initiate actions to correct records, if needed, which can include consolidation, separation, deletion of records; corrections of biometric issues; and recommendations of non-biometric data corrections (e.g., biographical, etc.).

· Conduct biometric search-only services, for all available modalities, for those stakeholders who are unable to submit searches to OBIM’s biometric system in an automated manner. The Contractor shall prepare the images for search, conduct the search and generate associated reports for stakeholders as needed. For faces searches, this will include adjudicating resulting candidate lists. In addition, face searches are currently conducted Monday- Friday during core business hours. For certain high-profile events, as determined by the Government, expanded coverage (e.g., evenings/weekends) for face services is required. As demand for face services grows, 24x7 support will be required. The use of examiners that are trained in multiple modalities (finger, face and iris) should be leveraged to support this expansion. For planning purposes, the Government estimates approximately10-15k biometric searches per year. Note: Transaction volumes may fluctuate due to various factors that include technology improvements, DHS operational and programmatic changes and new initiatives and requires optional surge support.

· Prepare biometric records from the biometric system or as received in electronic format (e.g., EBTS, jpg, tif, etc.) for use by OBIM stakeholders, legal proceeding and/or for manual enrollment into OBIM’s biometric system.

· Support OBIM and stakeholder manual data reviews and accuracy analysis requests by comparing sets of biometrics, including all applicable modalities, and providing match results to OBIM/stakeholders

· Perform other biometric identity management activities that improve the accuracy of the OBIM’s biometric system as directed by the Government.

TASK 2.4 Technical Support

On an as-needed basis, the Contractor shall:

· Support troubleshooting efforts for OBIM’s biometric system and examiner tools.

· Support relevant conferences, demonstrations, and training of existing capabilities.

· Attend meetings, briefings, conferences, and informational sessions in order to provide subject matter expertise to OBIM in the area of biometric examinations and the modalities within scope of this SOW and provide minutes/recommendations from meetings attended as requested by the Government.

· Prepare various reports/analysis related to BSC operations, contract operations and adherence to quality assurance requirements outlined in the SOW. Note: OBIM will generate some of the raw data from the automated systems used by the examiners which will need to be tracked and reported on by the contractor.

· Prepare reports/analysis related to trends, best practices, advances, emerging issues, etc. related to biometric examination, biometric modalities and their use.

· Develop new and revise existing BSC standard operating procedures and associated guidance documents as requested by the Government.

· Provide testimony and associated tasks related to work performed under the contract (i.e., fingerprint and latent print comparison decisions) as required by subpoena. The testimony that will be provided by the contractor is an attestation of analysis and findings conducted in the performance of biometric comparisons. To avoid misrepresentation as a government employee, the contractor shall identify themselves as a contractor employee when providing court testimony.

· Complete OBIM required training

· Track/log worked performed under this task for reporting, accountability and operational efficiency purposes

· Note: Case specific reports associated with latent print services and identity management services are not included in this task and are to be prepared under their respective CLINs. Workload may fluctuate due to various factors that include technology improvements, seasonal trends, world events, and DHS operational and programmatic changes and new initiatives.

3. Biometric Accuracy Analysis Team (BAAT) TASK 3.1 Routine biometric accuracy analytics, testing, and reporting

· Routine accuracy testing of biometric matchers for various modalities currently in production. Including matchers under consideration for running within production.

· Threshold analysis testing to support optimization of OBIM automated and manual matching resources.

· Establishment and maintenance of reports and standard operating procedures for all taskers to ensure the repeatability and validation of all efforts.

· Curation of statistically based biometric datasets to support internal operations and stakeholder requests.

· Routine and Ad hoc root cause report creation, visualization, maintenance and automation.

TASK 3.2 Technical Environment Service Support

· Design and communicate SE RHEL system support and needs to submit change requests in support of accuracy testing.

· Operational support within the AWS GovCloud environment to include the movement of data between various storage options, the creation and execution of scripts to run within and across multiple AWS resources.

· Creation of process automations to streamline operations and broaden operational capacity.

TASK 3.3 Technical Writing and Communications

· Create clear, detailed documentation for all testing activities, including threshold testing, accuracy testing by modality, and emerging technology evaluations.

· Develop User Guides and Process Documentation: Write step-by-step guides and process documentation for automation solutions, data sharing protocols, and records maintenance/reporting.

· Produce comprehensive reports, bulletins, and analytical projections for stakeholders, including observational and longitudinal studies, root cause analyses, and accuracy improvement recommendations.

· Create meeting minutes for: stakeholder engagements, onboarding processes, meetings, and rapid response/support actions.

· Track and update documentation for cohort creation, data analysis, and cross-team collaboration to support ongoing process improvement.

· Align and link the various sources of documentation to seamlessly support routine task: documentation, reporting, support as a reference, and training development.

TASK 3.4 Microsoft Power Platform Automations

· Development, sustainment, and troubleshooting of various Power Apps projects that leverage Excel, Flow/Automate, and Microsoft (MS) Lists.

· Integration of multiple Microsoft Power Apps and Microsoft (MS) Lists to create dashboards.

· Export data as CSV files for use in Pyramid Analytics; a Business Intelligence application.

· Add customized features to existing Power Apps.

4.0 TRANSITION

TASK 4.1 Transition In

The contractor shall be responsible for participating in and coordinating the transition from the incumbent contractor to itself for all technical activities identified in this task order. The contractor shall be responsible for a Draft Transition In Plan which shall be submitted with the proposal. A Final Transition In Plan is due 30 business days after award. Both deliverables can be found in Section 28.0 to ensure the necessary continuity of services and to maintain the current level of support, DHS will retain the services of the incumbent contractor for the transition period as required but in no case greater than 60 business days. The vendor will need to transition from: 70RCSA22FR0000006, 70RCSA22FR0000007, and 70RDA124FR0000051.

The Transition In Plan for the requirement is as follows:

1. Roles, responsibilities, dependencies, and schedule of all transition activities

1. Transition of the task with no disruption in operational services. The transition plan shall contain a knowledge transfer plan to ensure continuity of subject matter expertise.

1. Inventory and transfer of all GFI

1. Transfer of all documentation, including GFI, existing or in process at the time of award, including all data rights which shall be conveyed to the Government

1. Coordination of all work, staff, and management of the project

TASK 4.2 Transition Out

A Draft Transition Out Plan shall be submitted no later than 90 business days after contract award and final 30 business days after plan approval. The contractor shall provide a Final Transition Out Plan as required, but in no case greater than 30 business days for an orderly transition to its successor (s) to ensure that the level and quality of services are maintained. Both are deliverables and can be found in Section 28.0 The Transition Out Plan shall describe the phased staffing plan. This plan shall have clearly defined milestones and phases that will allow a smooth transition addressing each modality. The contractor shall exercise its best efforts an orderly and efficient phase-out of services during transition to the successor(s).

5.0 CONTRACTOR PERSONNEL

5.1 QUALIFICATIONS

The Contractor shall provide qualified, proficient biometric personnel to perform all requirements specified in this SOW. The minimum experience requirements are identified below.

BSC Personnel:

Due to the varied quality of the biometric images processed by the BSC, the professional experience of the examiner staff is directly related to the successful operation of the program. To ensure the Program maintains a high level of performance, the Contractor shall provide a labor mix where collectively at least 50% of the examiner staff possess five (5) or more years of experience in their respective discipline(s), and at least 10% of the examiner staff possess ten (10) or more years of experience in their respective discipline(s), resulting in a staffing mix where at least 60% of the staff have a minimum of 5 years of experience. In addition, all Examiner staff should be experienced in reviewing/comparing poor quality biometric images. Industry recognized professional certifications are highly preferred but not required, except where noted.

Job Title: Biometric Support Analyst Minimum/General Experience: Minimum six months of experience in data entry/document scanning/electronic filing, report generation and proficiency in MS Office tools. in data entry/document scanning/electronic filing, report generation; Proficiency in MS Office tools. Knowledge of biometric technologies and modalities and associated collection issues.

Functional Responsibility: Responsible for administrative tasks in support of BSC operations; biometric collection corrections, experience (e.g., Word, Excel); Note: Biometric Support Analysts cannot perform biometric comparisons and render identity decisions under this contract but can provide support to those activities that do not require examiner identity decisions (e.g., biometric capture corrections, latent deletions, reports etc.).

Education: Associate’s degree or higher in related field or 5 or more years of experience in a related field.

Job Title: Biometric Examiner Minimum/General Experience: The SOW requires work related to specific modalities and/or multiple modalities. To qualify to work on SOW tasks related to a specific biometric modality (e.g., finger, face, iris), OBIM requires a minimum six months of experience working as an examiner comparing and analyzing biometric images/samples and rendering identity determinations within a modality. Therefore, an examiner can be qualified either in one or multiple modalities but may only perform work supporting those modalities for which they are qualified. In addition, Examiners must have experience in identifying and resolving biometric identity issues, evaluation of identity data contained in large biometric repositories. Knowledge of industry best practices, techniques, and methodologies.

Functional Responsibility: Responsible for analyzing, comparing and evaluating biometric image samples for the purposes of rendering an identity determination in a time sensitive operational environment; preparing reports supporting biometric identity decisions; and identifying and resolving biometric identity issues.

Education: Associate’s Degree/equivalent work experience or higher in related field.

Job Title: Latent Print Examiner Minimum/General Experience: Three (3) years of experience as a Latent Print Examiner. Experienced in identifying and resolving biometric identity issues, evaluation of identity data contained in large biometric repositories. Knowledge of industry best practices, techniques, and methodologies.

Functional Responsibility: Responsible for analyzing, comparing and evaluating latent fingerprints and known fingerprints for the purposes of rendering a match decision; preparing reports supporting biometric identity decisions; and identifying and resolving biometric identity issues.

Latent Print Examiners can perform biometric comparisons in modalities other than latent prints (e.g., face) if they meet the minimum requirements of other modalities.

Education: Associate’s Degree/or higher or equivalent work experience in related field.

BAAT Personnel:

Job Title: (Data Integrity Analyst), Senior Management Analyst Supporting: Task 3.1 Minimum/General Experience: 10+ years Functional Responsibilities:

Lead comprehensive analysis of biometric accuracy metrics and performance data to identify trends, inefficiencies, and opportunities for improvement. Oversee program evaluations to assess the effectiveness of existing biometric systems and processes, providing actionable recommendations to enhance accuracy and operational efficiency. Manage projects related to biometric accuracy initiatives, ensuring alignment with organizational goals and timely delivery of results. Collaborate with cross-functional teams to align strategies and share insights on improving biometric accuracy. Prepare detailed reports and presentations for senior management, summarizing findings and strategic plans. Contribute to the development of policies and procedures that support effective implementation and management of biometric systems. Provide guidance and training to team members on best practices in biometric accuracy evaluation. Stay informed about industry trends and advancements in biometric technologies to continuously refine analysis methodologies and practices.

Minimum Education: Bachelor’s Degree or higher in Biometrics, Computer Science, Data Science, Information Technology, Statistics or Applied Mathematics, Cybersecurity, Forensics Science (with a focus in biometrics), System Engineering, or a related field.

Preferred Software Experience:

R (strong understanding required), Python (general experience is a plus), Anaconda Package Security Manager (PSM), Visual Studio Code, JupyterHub, Posit Workbench, Posit Package Manager Base, DBeaver, Postgres SQL, Oracle, Pyramid Analytics- Data Producers (Pro License Users), GitLab, Jira, Confluence, MS Office 365 Standard Suite.

Job Title: (Data Integrity Analyst), Senior Management Analyst Supporting: Task 3.1 Minimum/General Experience: 10+ years Functional Responsibilities:

Lead high-impact projects focused on enhancing biometric accuracy through advanced mathematical modeling and statistical analysis. Conduct comprehensive evaluations of biometric algorithms and systems, applying mathematical theories to solve complex problems related to accuracy and performance. Design and implement systems and procedures for data collection, analysis, and reporting to support organizational efficiency. Prepare detailed documentation and operational manuals that outline methodologies and procedures for biometric accuracy assessments. Collaborate with cross-functional teams to integrate analytical insights into biometric system designs and enhancements. Stay abreast of the latest advancements in mathematical techniques and biometric technologies to continuously improve analytical approaches.

Minimum Education: Bachelor’s Degree or higher in Applied Mathematics, Statistics, Data Science, Computer Science, Biometrics, Operations Research, Systems Engineering, or a related field.

Preferred Software Experience:

Python, R, Anaconda Package Security Manager (PSM), Visual Studio Code, JupyterHub, Posit Workbench, Posit Package Manager Base, DBeaver, Postgres SQL, Oracle, Pyramid Analytics- Data Producers (Pro License Users), GitLab, Confluence, MS Office 365 Standard Suite.

Job Title: SE RHEL & AWS Systems Requirements Analyst Supporting: Task 3.2 Minimum/General Experience: 10+ years Functional Responsibilities:

The SE RHEL & AWS Systems Requirements Analyst is responsible for developing and documenting detailed requirements for system updates and enhancements within Security-Enhanced Red Hat Enterprise Linux (SE RHEL) systems, both on-premises and in AWS cloud environments. This role provides expert recommendations for system and application design, deployment, and configuration to support analysts and researchers. The analyst stages applications, uncovers root causes of technical issues, and troubleshoots problems within both SE RHEL and AWS environments. The position requires strong knowledge of Linux system administration, SE RHEL security features, and AWS infrastructure, as well as the ability to communicate technical requirements and solutions to diverse stakeholders.

Minimum Education: Bachelor’s Degree or higher in Computer Science, Information Technology, or related field.

Preferred Software Experience:

Security Enhanced Red Hat Enterprise Linux (SE RHEL), AWS Cloud Practitioner, MobaXterm Professional Edition, WinSCP, Visual Studio Code, GitLab, Jira, Confluence, MS Office 365 Standard Suite.

Job Title: Computer Systems Analyst Supporting: Task 3.3 Minimum/General Experience: 10+ years Functional Responsibilities:

Develop and maintain comprehensive technical documentation for biometric processes, research and systems. Directly support the production of user guides, standard operational procedures, action memos, requests for information, and system specifications. Collaborate with subject matter experts to gather and synthesize information, ensuring clarity and accuracy in all documentation. Stay updated on the latest advancements in biometric technologies and documentation standards to continuously enhance the quality and effectiveness of technical materials. Review and edit documentation created by team members to ensure consistency and adherence to established guidelines. Publish semi-annual publications on current research for review by the biometric industry. Ensure detailed summaries are documented and distributed regarding key points communicated in.

Minimum Education: Master’s Degree or higher in Technical Communication/Writing, Information Science/Technology, English (with a focus in Professional or Technical Writing), Computer Science, Biometrics, Journalism, Engineering, or a related field.

Preferred Software Experience:

Confluence, MS Office 365 Standard Suite, Jira.

Job Title: Power Apps Developer Supporting: Task 3.4 Minimum/General Experience: 5+ years Functional Responsibilities:

The Power Apps Developer will design, develop, and implement custom Power Apps solutions to enhance data collection, analysis, and reporting processes for the Biometric Accuracy Analysis Team. This role will lead user training sessions and provide ongoing support to ensure effective adoption and utilization of developed applications. The developer will collaborate closely with cross-functional teams to integrate operational workflows, technical documentation, and application development efforts, ensuring alignment with organizational objectives and best practices.

Minimum Education: Bachelor’s Degree or higher in Computer Science, Information Technology, Information Management Systems, Software Engineering or related field. Additionally with a current certification as a Power Platform Developer Associate.

Preferred Software Experience:

MS Power Apps, MS Flow/Automate, Microsoft (MS) Lists, Jira, Confluence, MS Office 365 Standard Suite.

5.2 KEY PERSONNEL

The Contractor shall notify the Contracting Officer no less than 15 business days in advance before replacing individuals designated as Key Personnel. All proposed replacements shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key Contractor Personnel without COR concurrence and Contracting Officer approval. Contractor Key Personnel shall not be assigned by the Contractor to more than one key position for this requirement.

Program Lead:

Job Title: Program Lead Minimum/General Experience: 10 + years Functional Responsibility: Will be responsible for overseeing all work performed under this scope of work, ensuring effective management and alignment of contractor efforts with Federal objectives. The Program Lead will serve as the primary point of contact (POC) between Federal supervisors and contract staff, facilitating clear communication, issue resolution, and operational synergy. The Program Lead shall possess demonstrated experience in managing large, mission-critical operations. To support ongoing process improvement and operational excellence. The Program Lead shall be available on call 24/7, as needed, to support mission-critical requirements.

The Program Lead shall ensure that the BSC Examiner Lead and Biometric Subject Matter Advisor is designated as their alternate for the corresponding teams. The Program Lead ensures all are using Jira, Confluence, and other methods to maintain clear, comprehensive, and up‑to‑date asynchronous documentation of team activities, operational status, and roadmap progress. This documentation must enable the Government to, at any time, independently review and understand the current state of operations and the teams’ position along the roadmap.

Education: Lean Six Sigma Master Black Belt or Black Belt certification and Bachelor’s Degree/equivalent work experience or…